Ottobock

• Process daily tasks assigned from the billing software system. • Enter and process data related to patient care and reimbursement. • Check to ensure all patient documents are on file and completed correctly. • Connect with insurance payors by telephone or online regarding non-payment or short payment on outstanding claims. • Respond to insurance payor correspondence. • Contact patients on outstanding balances, assist with payment plans and financial hardships. • Review and resolve denied claims and resubmit corrected claims to payors for reprocessing. • Work AR aging reports for payors and patients. • Review claims forms to primary, secondary, and tertiary insurance payors as needed. • Submit write-offs, adjustments, and refunds. • Ensure month-end billing deadlines are met. • Work accounts promptly to ensure claims are processed appropriately. • Provide exceptional customer service to all internal and external customers. • Review HCPC, modifiers, and ICD-10 codes for accuracy while keeping up with compliance and coverage criteria to update employees as needed. • Meets work standards by following productivity, quality, and customer service standards established by the company. • Complies with Corporate Compliance and HIPAA responsibilities. • Perform other duties and special projects as assigned.

• Process daily tasks assigned from the billing software system. • Enter and process data related to patient care and reimbursement. • Check to ensure all patient documents are on file and completed correctly. • Connect with insurance payors by telephone or online regarding non-payment or short payment on outstanding claims. • Respond to insurance payor correspondence. • Contact patients on outstanding balances, assist with payment plans and financial hardships. • Review and resolve denied claims and resubmit corrected claims to payors for reprocessing. • Work AR aging reports for payors and patients. • Review claims forms to primary, secondary, and tertiary insurance payors as needed. • Submit write-offs, adjustments, and refunds. • Ensure month-end billing deadlines are met. • Work accounts promptly to ensure claims are processed appropriately. • Provide exceptional customer service to all internal and external customers. • Review HCPC, modifiers, and ICD-10 codes for accuracy while keeping up with compliance and coverage criteria to update employees as needed. • Meets work standards by following productivity, quality, and customer service standards established by the company. • Complies with Corporate Compliance and HIPAA responsibilities. • Perform other duties and special projects as assigned.

• Process daily tasks assigned from the billing software system. • Enter and process data related to patient care and reimbursement. • Check to ensure all patient documents are on file and completed correctly. • Connect with insurance payors by telephone or online regarding non-payment or short payment on outstanding claims. • Respond to insurance payor correspondence. • Contact patients on outstanding balances, assist with payment plans and financial hardships. • Review and resolve denied claims and resubmit corrected claims to payors for reprocessing. • Work AR aging reports for payors and patients. • Review claims forms to primary, secondary, and tertiary insurance payors as needed. • Submit write-offs, adjustments, and refunds. • Ensure month-end billing deadlines are met. • Work accounts promptly to ensure claims are processed appropriately. • Provide exceptional customer service to all internal and external customers. • Review HCPC, modifiers, and ICD-10 codes for accuracy while keeping up with compliance and coverage criteria to update employees as needed. • Meets work standards by following productivity, quality, and customer service standards established by the company. • Complies with Corporate Compliance and HIPAA responsibilities. • Perform other duties and special projects as assigned.

• Contribute to SAP transformation projects, in particular S/4HANA and RISE with SAP initiatives • Operate and further develop the SAP system landscape, including monitoring, performance optimization, root-cause analysis and system maintenance • Administer cloud and platform components such as SAP BTP, SAP Cloud ALM, SAP CIS, and manage global accounts • Support SAP interfaces and connectivity, e.g., RFC, web services • Implement and enhance authorization and security concepts and support audit, compliance and security requirements

• Answer and deal with incoming calls courteously and professionally, regardless of the caller’s demeanor • Verify and update customer information as necessary to maintain accuracy of records • Gather and enter basic sales order information from the customer into SAP • Locate parts and materials numbers of products at least 75% of the instances when the customer is not able to provide them • Know which additional parts or accessories are required for each product and add those to orders • Provide accurate information at the time of ordering on product availability, price, and delivery • Gather appropriate information from customers regarding problems and complaints, determine if FDA or standard escalation is required, properly code complaints and record them, and direct complaint to more senior associate for resolution • Verifies warranty claims and schedules repair resources; changes production and shipping schedules • Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules • Schedule field service repair calls, handling requests for additional company materials • Maintains records of returns, schedule changes, product pricing, and resolves return credit problems • Resolves production scheduling and shipping or invoicing problems • Be familiar with all product lines • Answer customer questions regarding shipping and delivery status, invoicing, pricing, and other common topics raised by customers • Complete required processes for each function above • Utilize basic Customer Service Skills • Fulfill customer literature requests using PRA and PDF files • Participate in departmental meetings, team building, process improvements, and required training

• Strategic development and management of international key accounts in the mobility, logistics and retail sectors • Building and maintaining relationships with global decision-makers and stakeholders across multiple levels of the organization • Planning and delivering product presentations and demonstrations, and supporting on-site customer trials • Developing customer-specific solutions and negotiating framework agreements • Analyzing customer and competitor situations to optimize sales strategy and preparing targeted marketing plans in close collaboration with the marketing team • Active participation in trade shows and international events (e.g., Hannover Messe) and representing the company at conferences and symposia • Providing continuous customer feedback to support the (further) development of product solutions

• Create and transmit purchase orders (POs) to vendors • Track and communicate backorders and delivery delays • Update item metadata (SKUs, descriptions, vendor info) in ERP system • Assign and monitor monthly cycle counts for assigned sites • Post inventory adjustments and reconcile discrepancies • Review and resolve items with missing bin assignments • Serve as inventory point of contact for multiple sites • Meet regularly with site staff to review outstanding POs, binless items, and inventory accuracy reports • Provide guidance on inventory workflows and escalate issues as needed • Support standardization of inventory practices across sites • Contribute to documentation of SOPs and training materials

• Develops and designs synchronous and asynchronous courses/curriculum • Edits, updates, and refines online course content and ancillary course materials • Designs learning activities, assignments, and post-course assessments • Collaborates with subject matter experts to develop course content • Keeps current with best practices in instructional design and education development • Teaches physical therapy content to internal and external customers • Interacts with internal and external customers to provide superior service, product support, and education • Writes scripts for video and audio content • Works closely with other departments, including customer service, marketing communications, sales, and product management • Plans and participates in local and regional industry meetings and trade shows • Promotes the use of Ottobock products to healthcare professionals • Performs related duties as assigned