Openwork

• Manage support tickets for core business systems • Assist with system administration for assigned platforms • Coordinate vendor follow-up and issue tracking • Support system implementations by contributing to documentation and training • Contribute to business analysis efforts and gather user requirements • Manage project trackers and coordinate tasks • Support change management for system updates • Build and deliver training materials • Document SOPs and maintain system documentation

• Serve as the first point of contact for employee technology support requests through the helpdesk system • Respond to, prioritize, and triage tickets within defined SLA expectations • Troubleshoot and resolve hardware, software, and connectivity issues for end users • Own issues through resolution or escalate to senior technical resources with complete documentation of troubleshooting steps • Set up, configure, and provision employee devices including laptops, mobile devices, and peripherals • Support new hire onboarding by ensuring timely device setup, system access, and software provisioning • Support employee offboarding, including device collection and access deprovisioning • Maintain accurate hardware inventory and reconcile assets against active employees on a regular basis • Coordinate device orders, shipping, returns, and overall hardware lifecycle management • Maintain technology vendor registry including contracts, renewals, pricing, and key contacts • Contribute to and maintain technology SOPs, documentation, and knowledge base articles; review quarterly for accuracy • Coordinate with internal technical resources to resolve escalated issues and track progress through resolution • Research ISP options for office locations and support setup coordination when needed • Track recurring issues and identify opportunities for process or documentation improvements • Support additional onboarding/offboarding administrative tasks as needed

• Create clear, engaging training materials that simplify complex processes • Partner with leaders and SMEs to research and translate real-world workflows into training content • Develop presentations, facilitator guides, job aids, SOPs, videos, quizzes, and other learning resources • Design visually engaging, brand-aligned materials • Facilitate virtual and in-person sessions that drive participation and retention • Manage training logistics, timelines, and stakeholder communication • Maintain an organized, up-to-date library of training materials • Update content based on learner feedback and business changes • Use AI, Google Workspace, and learning technologies to create and deliver training • Track participation and feedback to improve future sessions

• Oversee daily facility operations across multiple locations. • Ensure offices remain clean, organized, safe, and aligned with brand standards. • Schedule and supervise ongoing maintenance, repairs, inspections, and cleaning services. • Source, vet, and manage service providers (cleaning, security, HVAC, general contractors, etc.). • Assist in analyzing bids, negotiating contracts, maintain vendor records, and track performance. • Handle significant ongoing follow-up across multiple projects and vendors. • Ensure vendor alignment with leadership preferences and project timelines. • Manage multiple facility projects simultaneously in a fast-paced environment • Track outstanding tasks, request updates, and maintain organized documentation. • Act as the main point of contact for facility-related issues and ensure timely resolution.

• Develop and grow your own book of business through proactive business development activities, networking, referrals, and strategic outreach. • Run a full 360 recruiting desk, owning both client acquisition and candidate delivery. • Prospect, cold call, conduct client meetings, and uncover hiring opportunities within your market. • Build long-term partnerships with hiring managers and decision-makers by understanding their business challenges and providing talent solutions. • Skill-market top candidates to generate new business opportunities and create demand. • Recruit, interview, assess, and present high-caliber professional talent. • Manage the full hiring process, including candidate sourcing, qualification, interview preparation, offer negotiation, and placement. • Maintain ongoing relationships with both clients and placed candidates to drive retention, referrals, and repeat business. • Consistently achieve recruiting, sales, activity, and revenue goals. • Maintain accurate ATS documentation and pipeline management.

• Manage a high volume of daily activity including outbound calls, candidate outreach, resume review, and consistent follow-up with both talent and clients. • Recruit and place top talent for manufacturing, warehouse, and light industrial roles through job boards, social media, referrals, and community outreach. Manage the full hiring process from sourcing to onboarding. • Support and coach your talent throughout their assignments — checking in regularly, offering feedback, and helping them grow. • Build strong client relationships by understanding their workforce needs, conducting regular check-ins, and delivering thoughtful hiring solutions. • Drive growth by skill-marketing standout candidates, collaborating with sales, and identifying new opportunities to serve clients. • Keep operations running smoothly by supporting tasks like payroll, timekeeping, and compliance.

• Partner with hiring managers to understand internal staffing needs and develop tailored recruitment strategies. • Be a true partner to hiring managers, providing insights, market data, and strategic hiring recommendations. • Source, screen, and interview candidates for corporate roles and client-facing positions within Openwork. • Conduct thorough and strategic interviews to uncover top talent who not only have the right skills but are also a strong culture fit. • Build and maintain a strong talent pipeline to support current and future internal hiring needs. • Ensure an outstanding candidate experience throughout the hiring process. • Foster strong relationships with hiring managers to anticipate and meet internal hiring demands. • Coordinate and schedule interviews between candidates and internal teams. • Promote Openwork’s employer brand through social media, networking, and industry events.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is focused on hiring for internal positions within Openwork—for both our customer-facing market and corporate teams. You’ll play a crucial role in helping us scale by bringing in top-tier talent to support our business growth. - Partner with hiring managers to understand internal staffing needs and develop tailored recruitment strategies. - Be a true partner to hiring managers, providing insights, market data, and strategic hiring recommendations. - Source, screen, and interview candidates for corporate roles and client-facing positions within Openwork. - Conduct thorough and strategic interviews to uncover top talent who not only have the right skills but are also a strong culture fit. - Build and maintain a strong talent pipeline to support current and future internal hiring needs. - Ensure an outstanding candidate experience throughout the hiring process. - Foster strong relationships with hiring managers to anticipate and meet internal hiring demands. - Coordinate and schedule interviews between candidates and internal teams. - Promote Openwork’s employer brand through social media, networking, and industry events. Qualifications - 2+ years of internal talent acquisition or recruiting experience - Experience hiring for corporate and/or client-facing roles - Solid understanding of full-cycle recruitment and sourcing techniques. - Excellent interpersonal and communication skills. - Proficiency in ATS and recruitment tools (LinkedIn Recruiter, job boards, etc.). - Ability to juggle multiple openings in a fast-paced environment. - Strong negotiation and relationship-building skills. Requirements - Humble, hungry, and smart - Driven, adaptable, and flexible - An amazing communicator who loves building new relationships - Optimistic and excited to help build something great Benefits - Competitive base salary with monthly commissions or bonus potential - Generous PTO and paid holidays - Comprehensive healthcare benefits - Dog-friendly offices (yes, really!) - A people-first culture built on collaboration, accountability, and shared growth