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Technology Specialist

GeneralGeneralFull TimeRemoteSeniorTeam 51-200Since 1967H1B No SponsorCompany SiteLinkedIn

Location

North Carolina + 2 moreAll locations: North Carolina | South Carolina | Texas

Posted

3 days ago

Salary

0

Seniority

Senior

English

Job Description

Technology Specialist

Openwork

• Serve as the first point of contact for employee technology support requests through the helpdesk system • Respond to, prioritize, and triage tickets within defined SLA expectations • Troubleshoot and resolve hardware, software, and connectivity issues for end users • Own issues through resolution or escalate to senior technical resources with complete documentation of troubleshooting steps • Set up, configure, and provision employee devices including laptops, mobile devices, and peripherals • Support new hire onboarding by ensuring timely device setup, system access, and software provisioning • Support employee offboarding, including device collection and access deprovisioning • Maintain accurate hardware inventory and reconcile assets against active employees on a regular basis • Coordinate device orders, shipping, returns, and overall hardware lifecycle management • Maintain technology vendor registry including contracts, renewals, pricing, and key contacts • Contribute to and maintain technology SOPs, documentation, and knowledge base articles; review quarterly for accuracy • Coordinate with internal technical resources to resolve escalated issues and track progress through resolution • Research ISP options for office locations and support setup coordination when needed • Track recurring issues and identify opportunities for process or documentation improvements • Support additional onboarding/offboarding administrative tasks as needed

Job Requirements

  • Experience in IT support, helpdesk, or desktop support environments
  • Strong troubleshooting skills across hardware, software, and basic connectivity issues
  • Familiarity with device provisioning, user onboarding, and account/access management
  • Experience using ticketing systems and maintaining accurate documentation
  • Strong attention to detail, especially with asset tracking and follow-through
  • Clear communication skills with both technical and non-technical users
  • Ability to stay organized in a fast-paced, service-driven environment
  • A proactive, ownership-driven approach to resolving issues and improving processes

Benefits

  • Competitive base salary with monthly commissions or bonus potential
  • Generous PTO and paid holidays
  • Comprehensive healthcare benefits
  • Dog-friendly offices (yes, really!)
  • A people-first culture built on collaboration, accountability, and shared growth

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