• Own the executive relationship. • Set the strategic direction. • Lead and develop your CSM. • Drive full commercial ownership. • Operate in a three-layer model. • Bring AI into the conversation. • Manage escalations at the highest level. • Protect and grow the portfolio. • Shape the practice. • Represent CS cross-functionally.

• Act as a trusted strategic advisor, helping enterprise clients transform WhatsApp into a measurable growth channel. • Diagnose client challenges by analyzing business goals, customer journeys, and performance data. • Develop data-driven growth strategies tailored to different industries, driving measurable business outcomes. • Lead Executive Business Reviews, workshops, and strategic consulting sessions. • Translate complex client requirements into actionable recommendations. • Build long-term executive relationships based on trust, strategic guidance, and measurable impact. • Drive commercial growth by identifying new opportunities and expanding existing programs. • Continuously educate clients on industry trends, best practices, and new product capabilities.

• Act as a trusted strategic advisor for enterprise clients • Diagnose client challenges and identify growth opportunities • Develop data-driven growth strategies tailored to industries • Lead workshops and strategic consulting sessions • Translate client requirements into actionable recommendations • Build long-term executive relationships based on trust • Drive commercial growth by identifying new opportunities • Continuously educate clients on industry trends and best practices

• Own and grow a portfolio of mid-value customers, acting as a trusted advisor to drive measurable outcomes • Combine relationship management, data insight, and commercial acumen to deliver exceptional client experiences while identifying opportunities for growth • Build and maintain strong relationships with key stakeholders across your customer portfolio (approx. 30–60 accounts) • Develop and execute tailored client success plans aligned to each organisation’s goals • Identify, position, and close upsell and cross-sell opportunities across Zenergi’s products and services • Act as a strategic advisor, helping clients optimise energy usage, cost efficiency, and sustainability outcomes • Own renewal strategy and delivery, ensuring high retention and long-term contract value • Collaborate with internal teams on pricing, proposals, and contract negotiations • Deliver compelling presentations and business cases that demonstrate ROI and value • Conduct regular customer reviews, satisfaction audits, and risk assessments • Proactively identify and resolve risks to retention or satisfaction • Act as the voice of the customer, feeding insights into Product, Marketing, Sales, and Operations teams • Analyse customer data (e.g. energy usage, market trends) to identify optimisation opportunities • Track and report on KPIs including retention, revenue growth, and customer success metrics • Provide regular performance updates and strategic recommendations to clients • Stay up to date with Zenergi’s evolving product suite and the wider energy landscape • Educate clients on new innovations, regulatory changes, and sustainability opportunities • Position yourself as a knowledgeable ambassador for both Zenergi and the industry