Open

Role Description People are the operating system of everything we build. You'll own the full people function at Open, recruiting the best engineers, operators, and builders in the region, building the HR infrastructure that lets us scale without losing what makes us special, and shaping a culture where high standards are the norm. When we hire right and people thrive, it's because of you. This isn't a coordinator role or a process-management role. It's the job for someone who gets genuinely excited about finding world-class talent, can hold a sharp conversation with a senior engineer, and believes that culture is built one hire and one decision at a time. - Own the full-cycle, end-to-end recruiting process for all roles at Open, with a strong emphasis on technical hiring (engineering, infrastructure, AI/ML, and product). - Act as a strategic hiring partner to every hiring manager, define role requirements, develop position profiles, and align on priorities and timelines before a single candidate is sourced. - Develop and execute targeted sourcing strategies across multiple channels, LinkedIn, referrals, communities, events, direct outreach, to proactively identify and engage top talent, including passive candidates. - Build strong candidate pipelines, assess and close top talent in a competitive market, and deliver an exceptional experience for candidates, interviewers, and hiring managers alike. - Design and continuously optimize a structured, efficient, and equitable interview process, improving consistency, speed, and candidate experience across every hire. - Track, analyze, and report on key recruiting metrics, pipeline health, time-to-fill, source effectiveness, and candidate experience, and share regular insights with leadership. - Manage the full employee lifecycle, pre-boarding, onboarding, offboarding, and everything in between, with a relentless focus on creating a seamless employee experience. - Own HR operations, employment contracts, payroll coordination, benefits administration, and build the processes and playbooks that let us scale without adding unnecessary overhead. - Design and operationalize performance management, review cycles, feedback frameworks, and calibration processes that help people grow and help the company maintain high standards. - Build and maintain People metrics dashboards, headcount, attrition, pipeline health, to give leadership real-time visibility into the state of the team. - Lead engagement initiatives, surveys, learning & development programs, culture-building activities, that make Open a place where high performers want to stay. - Ensure full compliance with Jordanian labor law, maintain accurate employee records, support audits, and keep the organization aligned with legal and regulatory requirements. Qualifications - 7+ years of full-cycle recruiting experience in a high-growth tech environment, with a proven track record of closing senior and technical hires. - Demonstrated ability to develop and execute recruiting strategies aligned to business objectives, not just fill requisitions, but build pipelines before they're needed. - Deep understanding of technical roles, you can hold a real conversation with an engineering hiring manager about backend systems, AI/ML infrastructure, or product architecture. - A well-established network in the regional tech talent ecosystem, and the ability to navigate ambiguity to identify and close exceptional candidates in a competitive market. - Data-driven approach to recruiting, you track pipeline health, time-to-fill, and source effectiveness, and you use the data to make decisions, not just reports. - Strong cross-functional collaboration skills, exceptional communication, relationship-building, and the ability to manage shifting priorities across multiple stakeholders at once. - Hands-on ownership of HR operations, employment contracts, payroll coordination, benefits administration, with a systems-thinker mindset for continuous process improvement. - Experience designing and running performance management processes in a startup environment, review cycles, calibration, feedback frameworks. - Working knowledge of operating countries labor law and HR compliance requirements. - Fluent English, written and spoken, with strong written communication skills for outreach, documentation, and internal comms. - Experience with ATS platforms (Workable, Ashby, Greenhouse, or similar) and LinkedIn Recruiter. - Experience scaling people functions and recruiting teams during rapid company growth. Benefits - Statutory health insurance coverage. - Supportive, collaborative startup culture. - Shape the culture from day one. You won't be joining an existing people function — you'll be building it. That means the values, the rituals, the hiring bar, and the environment people work in are yours to define. For the right person, that's the opportunity of a career.

Role Description Open.cx is the unified AI customer support platform automating 70%+ of interactions for enterprises like MoneyGram and Mollie. We are moving from a startup phase to a high-growth scale-up, and we need a financial architect to build the foundation for that growth. - Work horizontally across marketing, sales, solutions, and post-sales. - Understand how GTM work actually gets done today. - Design and ship internal tools, automations, systems, and micro-products that 10× the output of the GTM team. - Use AI, workflow design, and lightweight tooling to turn messy, high-volume information into clean, repeatable, measurable motion. If you’re successful, you’ll materially influence Open’s growth trajectory and play a central role in how we scale our GTM function. Your first major mission is to turn that raw GTM noise into a structured, compounding system that points to areas each person needs to focus on, that day, and makes marketing, sales, and solutions smarter with every interaction. Over time, you’ll expand your scope across: - Events and webinars - Account-based motions - Paid/owned channels - Product marketing - Partnerships - Sales playbook automation - Pipeline diagnostics and forecasting workflows Your focus: ensure every GTM contributor operates at their highest possible level. Qualifications - You’re a first principles thinker who loves to build. - You see chaos — tools, workflows, spreadsheets, disconnected signals — and your brain instantly starts drawing boxes and arrows. - You’re obsessed with new tools and frontier tech. - You experiment with AI agents, workflows, micro-apps, and integrations because you're curious, not because someone asked you to. - You’re fluent in data and comfortable being scrappy. - You care about outcomes, not output. - You’re a cross-functional glue. - You’re creative and unafraid to be wrong. Requirements - Full lifecycle ownership of internal “products” from discovery → spec → build → rollout → adoption → iteration. - Talk to internal users (AEs, SDRs, AMs, Marketing), look at usage data, and continually refine. - Build internal tools, automations, and micro-products using No-code / Low-code / Light Code Tools (Zapier, Make, N8n, Notion, Airtable, Supabase, Retool, Webflow, Scripts, AI Agents). - Ship systems that convert a single webinar or CIO interview into dozens of multichannel GTM assets. - Turn Gong calls into structured insights aligned to CPO initiatives, leakage categories, or ROI drivers. - Make it trivial to spin up repeatable ABM sequences, playbooks, and executive outreach. - Auto-surface account intel, usage signals, and deal blockers to AEs in real time. - Design systems that ingest customer conversations, PA/340B/Appeals workflow insights, content and messaging, campaign performance, pipeline and forecast signals, competitive notes. - Run experiments that move real numbers. - Prototype, instrument, and measure experiments that improve top-of-funnel reach, personalization and segmentation, speed to lead, conversion by stage, and rep productivity cycle time. - Define success and be accountable to real metrics. Benefits - Opportunity to influence Open's growth trajectory. - Work with a dynamic team across various functions. - Engage with cutting-edge tools and technologies. - Flexible work environment.

Role Description We're hiring an AI Agent Designer to build, prompt-engineer, and continuously improve the AI agents that power OpenCX. You'll work directly with customers and our product team to translate real customer use cases into agent behavior that just works. - Design conversation flows, write and iterate on prompts, and measure agent performance against real customer outcomes. - Develop deep expertise in the platform and the underlying LLMs used. - Partner with the Product Engineering team to push the boundaries of agent capabilities. - Write, test, and iterate on prompts daily, tuning agents based on real-world customer feedback. - Own the scope of agents and drive prompt iteration based on experience and ability to ship. - This is a hands-on AI/prompt engineering role with heavy customer exposure. Qualifications - Hands-on experience with prompt engineering and AI agents. - Strong technical foundation — ability to read code, work with APIs, and run evaluations. - Solid understanding of modern LLMs, their behaviors, and how to design reliable prompts and tools. - Customer-facing experience or willingness to engage directly with customers. - Excellent English communication skills — clear writing and confident speaking. - Ability to operate effectively in a fast-moving startup environment. - Comfortable working remotely with customers across multiple global time zones. Requirements - Design and build new AI agents end-to-end: define behavior, write prompts, set up tool/function calls, and ship to customers. - Iterate on prompts based on real customer conversations and edge cases. - Run experiments across models, prompt structures, and agent architectures. - Collaborate closely with the Product Engineering team to feed real customer needs back into platform improvements. - Document agent design patterns, prompt templates, and evaluation playbooks. Benefits - Top of the market compensation. - Health insurance. - Working at a high-growth, YC-backed startup.

Role Description We're hiring an Implementation Specialist to lead customer onboarding and ensure successful deployments of OpenCX. You'll be the customer's primary partner from kickoff through go-live — guiding setup, configuring the platform to their needs, integrating with their existing tools, and training their teams. You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Customer Engineering and Product teams to turn real customer feedback into smoother onboarding. You'll also play a key role in helping customers get the most out of our AI capabilities, including agent configuration and prompt iteration. The complexity of implementations you handle will scale with your experience and ability to manage technical projects. This is a customer-facing implementation role with strong technical depth — focused on delivery and customer success, not pure support and not pure engineering. What You'll Do - Lead customer onboarding end-to-end: kickoff calls, setup, configuration, integrations, and go-live. - Configure OpenCX to match each customer's workflow, including connecting tools like Zendesk, Intercom, HubSpot, and others. - Train customer teams on the platform and ensure successful adoption. - Debug and troubleshoot complex implementation issues, including third-party integrations. - Collaborate closely with Customer Engineering and Product teams: share customer feedback and help prioritize improvements. - Build strong expertise in the platform (including AI agents and prompt iteration) so you can effectively advise customers on their setup. - Document recurring implementation patterns to strengthen internal knowledge and customer resources. Qualifications - Previous experience leading customer implementations, onboardings, or technical projects in a SaaS environment. - Strong technical aptitude — comfortable working with APIs, integrations, and configuration tools (e.g. Zendesk, Intercom, HubSpot). - Hands-on experience with AI agents and prompt engineering, or strong willingness to learn (this is important, as OpenCX is an AI-native platform). - Excellent project management skills — keeping multiple customer implementations on track and on time. - Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders. - Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done. - Comfortable working remotely with customers across multiple global time zones. Benefits - Top of the market compensation - Health insurance - Working at a high-growth, YC-backed startup

Role Description We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development. - Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end. - Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others. - Debug and troubleshoot complex issues in live customer environments. - Implement fixes, integration enhancements, or small features directly in the Node.js / TypeScript codebase. - Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes. - Build strong expertise in the platform (including AI agents and prompt engineering) to effectively advise customers on solving their communication and support challenges. - Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources. Qualifications - Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code. - Hands-on experience using AI agents and prompt engineering. - Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment. - Good understanding of (or fast ability to learn) customer support / helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.). - Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders. - Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done. - Comfortable working remotely with customers across multiple global time zones. Benefits - Top of the market compensation - Health insurance - Working at a high-growth, YC-backed startup