• Conduct structured job shadows of Project Engineers, Project Managers, and superintendents • Extract and codify expert knowledge from experienced construction professionals • Synthesize field observations into actionable briefs • Build and maintain a living knowledge base of construction workflows • Identify systemic patterns across jobsites

• Build and maintain state data ingest pipelines: write Python and SQL to ingest, normalize, and validate raw criminal justice data from state partners into Recidiviz's platform, handling messy schemas, legacy formats, and evolving data feeds. • Own your state portfolio end-to-end: serve as the primary technical owner for 1–2 state partners, managing ingest quality, resolving data issues, and prioritizing technical work in collaboration with your State Engagement Managers, Product Managers, Data Analysts, and Software Engineers. • Scope and deploy solutions in partnership with states: collaborate with state IT staff and agency leadership to understand data systems and constraints, define integration approaches, and translate partner needs into clear technical plans. • Drive initiatives from backlog to production: independently pick up and complete scoped tickets - from code remappings and raw data documentation to net-new ingest for newly signed states - with appropriate guidance from your technical lead. • Act as a feedback loop to product and engineering: bring on-the-ground context from partner deployments back to our core teams, helping to make the platform more robust, configurable, and scalable. • Support onboarding of new states: as new partners sign, contribute to ingest scoping and early pipeline work, helping Recidiviz move quickly from signed contract to live data.

• Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients. • Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' business objectives • Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needs • Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues. • Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients. • Identify opportunities for upselling and cross-selling our solutions to existing clients. • Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.

• Own the technical relationship with a small number of strategic customers (typically 5–8) • Build a deep working knowledge of each customer’s architecture, use cases, internal platform strategy, and adjacent toolchain; maintain a living technical account plan for each • Drive deeper product integration by identifying opportunities to expand Mirantis usage into new workloads, clusters, environments, and teams — and by working with the customer to remove the technical blockers that stand in the way • Lead technical alignment between the customer’s engineering and platform teams and Mirantis Product and Engineering; translate customer requirements into credible product input and translate roadmap into customer-relevant guidance • Run regular technical cadences — architecture reviews, upgrade planning sessions, roadmap briefings, and health checks — both remotely and on-site at customer locations • Partner closely with Support on high-impact cases for your accounts, alerting duties and hush severity issues, providing account context, accelerating resolution, and closing the loop on recurring issues through product and operational improvements • Advocate internally for the customer across Product, Engineering, Support, and Customer Success; ensure their voice is represented in roadmap, release, and prioritisation discussions • Collaborate with the account team — Technical Account Manager, Account Executive, and Solutions Engineer — without duplicating their remit; the boundary is clear: they own commercial, delivery, and pre-sales; you own sustained technical depth post-sale • Contribute back to internal enablement, reference architectures, and best-practice guidance so patterns learned in one account benefit the wider customer base