OneImaging

• Lead the end-to-end onboarding and implementation process for new customers, including kickoff meetings, project planning, timeline management, system configuration, testing, training, and go-live coordination. • Manage customer-specific data feeds and integrations, ensuring accurate and timely data exchange between systems while partnering closely with internal technical teams and external customer stakeholders. • Build trusted relationships with customer stakeholders at multiple levels, acting as the primary point of contact throughout implementation and ensuring alignment across all parties involved in the launch process. • Drive implementation milestones, proactively identify risks or blockers, and ensure projects remain on track through effective communication and cross-functional collaboration. • Identify opportunities to optimize onboarding workflows, implementation processes, and customer experience as the organization scales. • Work closely with Sales, Product, Engineering, Operations, and Support teams to ensure a seamless customer onboarding and launch experience. • Support cross-functional operational and strategic initiatives as needed.

Role Description We are seeking a versatile Full Stack Software Engineer who can contribute across our entire technology stack. You'll help architect and build end-to-end solutions for our healthcare platform, from intuitive user interfaces to robust backend services. This role involves developing features that span our React frontend and TypeScript/Node.js backend, ensuring seamless integration and optimal performance throughout our patient and provider experiences. - Design and implement full stack features using TypeScript, React, Next.js, Node.js, Express, and PostgreSQL - Build responsive, accessible frontend interfaces that provide exceptional user experiences for patients and healthcare providers - Develop scalable backend services and RESTful APIs with comprehensive authentication, authorization, and HIPAA-compliant audit logging - Create reusable React components and maintain consistent design patterns across the application - Implement state management solutions and optimize frontend performance for complex healthcare workflows - Write comprehensive tests across the stack, including unit tests, integration tests, and end-to-end tests - Align with UI/UX designs and PRDs to translate screens and prototypes into production-ready features - Work closely with data engineering teams to integrate analytics and business intelligence capabilities - Participate in architecture decisions that impact both frontend and backend systems - Optimize application performance, troubleshoot issues across the stack, and ensure minimal downtime - Leverage AWS services for deployment, including S3, CloudFront, Route 53, App Runner, and Fargate - Maintain clear documentation for APIs, component libraries, and architectural decisions Qualifications - B.S. in Computer Science, Engineering, or related technical discipline with 4+ years of full stack development experience, or 6+ years of relevant industry experience - Strong proficiency in TypeScript and JavaScript across both frontend and backend environments - Expertise with React, Next.js, and modern frontend build tools (Webpack, Vite, etc.) - Proven experience with Node.js, Express, and RESTful API development - Solid understanding of both MongoDB (Mongoose) and PostgreSQL database systems - Experience with responsive design, CSS-in-JS solutions, and frontend performance optimization - Familiarity with testing frameworks including Jest, React Testing Library, and Cypress - Understanding of web security best practices and experience implementing secure authentication/authorization - Strong problem-solving skills and ability to debug issues across the entire stack - Excellent communication skills and ability to work effectively in cross-functional teams Requirements - Experience with healthcare data standards (FHIR, HL7, DICOM) and handling sensitive medical data - Familiarity with HIPAA compliance requirements and security best practices - Knowledge of containerization (Docker) and microservices architecture - Proficiency with AWS services and cloud-native development - Experience with CI/CD pipelines and DevOps practices - Familiarity with server-side rendering and Next.js optimization techniques - Experience integrating AI/ML services (OCR, LLM) into web applications - Understanding of accessibility standards (WCAG) and inclusive design principles Benefits - The base salary range for this position is $120,000 - $180,000. - Individual compensation will depend on various factors, including qualifications, skills, experience, location, and applicable laws. - This role is eligible to participate in our equity incentive and competitive benefits plans.

• Build and manage a high-performing Quality team focused on ensuring agent compliance and service excellence within a high-growth, tech-enabled healthcare environment. • Ensure 100% adherence to clinical protocols, insurance verification accuracy, and HIPAA privacy standards during every member touchpoint. • Develop and refine quality scorecards that balance technical compliance (SLA accountability, funnel visibility) with the human side of care navigation. • Lead regular calibration sessions with Operations Managers to ensure a unified vision of "quality" and facilitate the closing of feedback loops. • Identify trends in member friction points—whether it’s scheduling delays or insurance hurdles—and collaborate with Product and Training teams to solve them at the root.

• Own the sales strategy and execution for health plans and TPAs, including national, regional, and Blues plans. • Develop and close high-impact reseller and embedded partnership deals that drive distribution and revenue. • Sell across multiple lines of business (commercial, fully insured, ASO) • Manage complex sales cycles with cross-functional stakeholders, including medical management, innovation, network, and product teams. • Collaborate with internal teams (Product, Implementation, Marketing, Legal) to structure compelling, scalable partnerships. • Serve as the voice of health plan and TPA partners to inform product roadmap and GTM strategy. • Maintain a robust pipeline and consistently meet or exceed growth targets.

• Own your territory and execute a go-to-market strategy targeting large self-insured employers. • Build and manage a robust pipeline of employer prospects through direct outreach, partnerships, and consultant/broker relationships. • Lead the full sales cycle — from prospecting, discovery, and proposal development to negotiation and close. • Engage senior stakeholders across Benefits, HR, Finance, and Total Rewards to position OneImaging’s value proposition. • Collaborate cross-functionally with Marketing, Customer Success, Product, and Legal to ensure smooth handoffs and long-term client success. • Represent OneImaging at industry events, conferences, and broker forums, building brand awareness and credibility.

• Lead and develop the data organization across analytics, data engineering, and business intelligence. • Set the data roadmap in partnership with Product, Engineering, Operations, Sales, and Customer Success, ensuring data priorities are aligned with company goals. • Own the design and evolution of OneImaging’s data platform, pipelines, models, and reporting infrastructure. • Oversee a modern data stack including Databricks, Looker, AWS, MongoDB, PostgreSQL, Terraform, SQL, and Python. • Ensure the team delivers high-quality dashboards, reporting, self-serve analytics, and data products that drive better decision-making across the business. • Build scalable, reliable data pipelines that integrate information from internal systems, operational workflows, medical imaging systems, EMRs, SQL databases, and external APIs. • Establish strong standards across data modeling, metric definitions, governance, documentation, quality, observability, and access controls. • Partner closely with Product and Engineering to embed analytics into workflows and support data-driven product development. • Support the business in measuring operational performance, customer outcomes, funnel conversion, and strategic growth opportunities. • Ensure the data function operates with the rigor required in a health-tech environment, including security, privacy, auditability, and HIPAA-aligned practices.

• Driving Satisfaction: Connect with members, answer all questions and ensure they leave all interactions satisfied with the quality of support and confident in the One Imaging process. • Solving Problems: Use available resources, notes, and critical thinking to accurately and politely solve the member problems, aiming for on-call resolution whenever possible. • Overcoming Objections: Use proven techniques to address concerns, clarify next steps, and ensure members move forward confidently. • Delivering Outstanding Experiences: Engage members with empathy, professionalism, and clarity to build trust and reduce friction. • Multi-Channel Communication: Use phone, SMS, email, and chat to manage members requests and needs quickly, and follow up to confirm resolution. • Collaborating Cross-Functionally: Partner with internal teams to ensure information is accurate and members experience seamless handoffs. • Meeting Goals: Consistently hit weekly and monthly targets for Member Support team – call volume, time to answer, average handle time, member satisfaction, and retrieval completions.

• Manage, coach, and develop the Outreach Coordinator team to deliver strong daily execution and consistent performance. • Set clear daily outreach expectations and conversion goals, and hold the team accountable to performance against them. • Monitor key funnel metrics to identify trends, gaps, and opportunities for improvement. • Develop and refine call scripts, talk tracks, and objection-handling strategies to improve member engagement and conversion outcomes. • Review team performance regularly, deliver actionable coaching, and support ongoing skill development. • Provide weekly reporting and insights on experiment performance, including progress against key metrics and recommendations for optimization. • Partner closely with Member Services, Product, and other cross-functional teams to identify operational friction and improve the member journey. • Help build a disciplined, high-accountability team culture grounded in empathy, execution, and continuous improvement. • Conduct high-volume outbound outreach to members preparing to schedule imaging exams, convert member outreach into scheduled imaging appointments, and deliver a consistently high-quality member experience across every interaction.

• Conduct high-volume outbound outreach to members preparing to schedule imaging exams. • Clearly and effectively communicate the value of OneImaging, including cost savings, convenience, and a better overall imaging experience. • Build trust quickly with members by leading thoughtful, empathetic, and solutions-oriented conversations. • Address questions and objections with confidence and professionalism, helping members feel informed and supported. • Convert member outreach into scheduled imaging appointments through OneImaging. • Accurately document outreach activity, outcomes, and follow-up steps in internal systems. • Identify common member concerns and share feedback with cross-functional partners to help improve messaging, workflows, and conversion performance. • Deliver a consistently high-quality member experience across every interaction.

Role Description We are seeking an Outreach Coordination Manager to lead and coach a small team responsible for high-volume outbound member outreach. This is an entry-level, hands-on manager role (player-coach) focused on executing and improving a critical outreach experiment: - Driving stronger member engagement - Increasing conversion through the scheduling funnel - Ensuring a consistently high-quality member experience The ideal candidate brings hands-on outbound leadership experience, strong performance management instincts, and a highly operational approach to running day-to-day execution. NOTE - This role will initially be a 3mo contract with possibility to extend or convert pending outcomes. Qualifications - Experience as an SDR/BDR team lead, inside sales team lead, or in another frontline outbound sales leadership role. - Proven experience managing high-volume outbound activity and driving performance against conversion goals. - Strong coaching and performance management skills, with the ability to develop early-career team members through clear feedback and accountability. - Comfortable using funnel metrics and activity data to diagnose issues, prioritize interventions, and improve outcomes. - Excellent communication skills and sound judgment in a fast-paced, highly execution-oriented environment. - Highly organized, operationally strong, and motivated by measurable performance improvement. - Excited by the opportunity to help improve access, affordability, and experience in healthcare. Requirements - Manage, coach, and develop the Outreach Coordinator team to deliver strong daily execution and consistent performance. - Set clear daily outreach expectations and conversion goals, and hold the team accountable to performance against them. - Monitor key funnel metrics to identify trends, gaps, and opportunities for improvement. - Develop and refine call scripts, talk tracks, and objection-handling strategies to improve member engagement and conversion outcomes. - Review team performance regularly, deliver actionable coaching, and support ongoing skill development. - Provide weekly reporting and insights on experiment performance, including progress against key metrics and recommendations for optimization. - Partner closely with Member Services, Product, and other cross-functional teams to identify operational friction and improve the member journey. - Help build a disciplined, high-accountability team culture grounded in empathy, execution, and continuous improvement. - Conduct high-volume outbound outreach to members preparing to schedule imaging exams, convert member outreach into scheduled imaging appointments, and deliver a consistently high-quality member experience across every interaction. Benefits - The base range for this position is $1,000 - $1,200 per week. - Individual compensation will depend on various factors, including qualifications, skills, experience, location, and applicable laws. Equal Employment Opportunity OneImaging is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views, or other applicable legally protected characteristics. OneImaging is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@oneimaging.com.