• Support customers across the Corporate Legal Software suite of products • Engage with executives at our largest customers • Deliver measurable customer outcomes through structured Customer Success Plans (CSPs) • Conduct executive business reviews (EBRs) and proactive customer check-ins • Focus on adoption, value realization, and expansion in partnership with Sales and Professional Services • Monitor customer health, usage data, and growth opportunities • Build and present business plans • Establish and maintain long-term customer relationships • Effectively partner with internal and external partners • Leverage technology tools for managing client information, pipeline, and financial forecasts

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Software Engineering Overview The Mastercard Fraud Platform team in Dublin have an exciting opportunity to hire a Software Development Manager to help grow an existing team that will be working on designing and developing new capabilities on the Mastercard Fraud Management Platform. The Fraud Platform provides sophisticated business solutions to authenticate users and combat fraud. • Would you like to work on a team that is building industry leading solutions for fighting fraud?• Do you want to learn cutting edge technologies and help solve complex business problems?• Do you have creative problem-solving techniques?• Are you motivated to be a part of an organisation that is driving a world beyond cash? Role We are seeking an experienced and energetic Software Development Manager to provide leadership and direction to deliver mission critical Fraud Platform solutions within the Cyber and Intelligence Solutions group in Mastercard. We are committed to bringing passion and a customer focus to everything we do. The ideal candidate will be technically proficient with strong experience leading software development teams. They will have full software lifecycle experience and a strong track record of delivery - from initial concept and design, to implementation and ultimately production. As a member of the Software Development leadership team, you will be passionate about building world class engineering teams that enjoy what they do. A strong focus on quality is a must, as is seeking out and driving continuous improvements. As a software development manager, you will be responsible for solution delivery. You will be confident in advising the wider project team on matters of design, enhancements, optimisation and implementation, while being commercially aware and able to make sound judgement calls. Responsibilities• Provide technical leadership and direction to software development teams in the development of Fraud Platform enhancements. • Successfully lead definition, development and delivery of major initiatives in an Agile software development environment. • Partner with Business and Product Owners to prioritize enhancements and drive strategic decisions. • Work as a Scrum Master on one team, while managing resources within that and other local teams• Work with development teams to provide estimates for business solutions, refine the scope/requirements of the project and manage the scope during the lifecycle of the project.• Identify process gaps and suggest and implement improvements. • Drive culture of continuous improvement on the team. • Develop business cases in alignment with the Mastercard objectives. • Ensure development effort is adequately staffed.• Ensure that staff are adequately trained and career development plans are in place. • Ensure staff have appropriate skills and behaviours.• Provide ongoing feedback and coaching to enable a high-performing team.• Ensure that support is provided for the team's area of technical ownership in Production. Skills• 5+ years of software development experience including some management experience (including coaching for high performance and formal performance reviews). • Passion for working in an Agile software development environment. • Must be driven, highly motivated, a strong team player with the ability to motivate others.• Show a high degree of initiative and demonstrate a willingness to take on challenging opportunities. • Strong understanding of software best practices. • Ability to work well with people and be both highly motivated and motivating.• Strong mentoring and coaching skills. • Ability to represent the technical organization and evangelize the work to senior leadership.• Be a champion of engineering and operational excellence: ensure organizational metrics for measurement of engineering and performance excellence are met. • Ability to handle multiple competing priorities in a fast-paced environment.• Experience in development of distributed/scalable systems and high-volume transaction applications• Excellent oral and written communication skills. Knowledge of the payments industry an advantage. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director of Software Engineering Mastercard is seeking a Director of Software Engineering to lead a team responsible for building and operating the software platforms and APIs that enable secure, scalable access to foundation model capabilities. This role plays a critical part in translating AI innovation into production-grade, enterprise-ready services that can be consumed safely across the business. You will lead a team of engineers focused on API development, platform services, and system reliability, ensuring that AI capabilities are exposed through robust, high-quality software systems that meet Mastercard's standards for security, performance, and governance. Role In this role, you will own the engineering delivery and technical direction of the software engineering team supporting the AI program. Key responsibilities include: Lead a team of software engineers responsible for building API platforms and backend services that expose foundation model capabilities (e.g. inference, embeddings, orchestration) Define and drive best practices for API design, service architecture, and distributed systems development Ensure platforms are secure by design, implementing authentication, authorization, data protection, and auditability controls Oversee the development of scalable, reliable, and high-performance services, including traffic management, fault tolerance, and latency optimisation Partner with AI engineering teams to ensure seamless integration of models into production systems, abstracting complexity for downstream consumers Manage DevOps and platform teams to ensure strong CI/CD pipelines, deployment patterns, and operational readiness Drive adoption of observability practices, including monitoring, logging, alerting, and performance tracking Establish and enforce engineering standards for code quality, testing, documentation, and maintainability Manage delivery across multiple workstreams, ensuring alignment to program priorities, timelines, and quality expectations Build and develop a high-performing engineering team, including hiring, coaching, and performance management Act as a key stakeholder partner, translating business and product requirements into clear technical roadmaps and execution plans All About You Proven experience leading teams delivering production software systems at scale, ideally in platform or API-driven environments Strong background in backend and distributed systems engineering, including API design (REST/gRPC) and service-based architectures Experience building and operating cloud-native platforms (AWS, Azure, or GCP), including containerisation and orchestration technologies Solid understanding of security best practices, including authN/authZ, encryption, secrets management, and secure API design Experience supporting AI/ML or data-driven systems, with familiarity in model integration patterns and production AI usage (preferred) Strong knowledge of DevOps practices, including CI/CD, infrastructure as code, and automated deployment pipelines Experience implementing observability and reliability practices (monitoring, alerting, incident response, SLOs) Demonstrated ability to lead and scale engineering teams, with a track record of developing senior technical talent Strong stakeholder management skills, with the ability to clearly communicate technical concepts and trade-offs Comfortable operating in fast-moving, evolving environments with ambiguity and shifting priorities Bachelor's degree or equivalent practical experience in computer science, engineering, or a related field Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Title: Software Engineering & Development Quincy, Massachusetts End Date: May 14, 2027 Job Description: Software Engineering & Development (State Street Bank and Trust Company; Quincy, MA): Will play a key role in the development of our new product capabilities as well as continued refinement of our existing applications. This role will be responsible for delivering complex projects in an Agile manner utilizing mixed resource models including offshore, near-shore, and co-located development staff. Must be competent in all aspects of the software development lifecycle. Specific duties include: working with business customers to define, initiate, and execute on the delivery of our highest priority projects; owning the Companys development process and fostering a culture of continuous improvement; translating business requirements into actionable specifications developing code; creating unit test cases and completing unit testing before moving the code to UAT; planning production deployments and coordinating with all the teams involved in the process; working with QA team to get the testing completed; and providing production support as needed. Hybrid telecommuting from within the U.S. permitted pursuant to Company policy. Minimum requirements: Bachelors degree, or its equivalent, in Computer Science, Computer Engineering, Electronics Engineering or a related technical field, plus 5 years of experience as a Software Developer or any other title/occupation providing technical expertise and experience with hands-on technology development in a large-scale, high-performance application development environment in the financial services industry. Alternatively, the employer will accept a masters degree, or its equivalent, in Computer Science, Computer Engineering, Electronics Engineering or a related technical field, plus 3 years of experience as a Software Developer or any other title/occupation providing technical expertise and experience with hands-on technology development in a large-scale, high-performance application development environment in the financial services industry. Must also have the following: Demonstrated solid skills in Oracle (12c/19c) databases including PL/SQL development, SQL, and performance tuning; Experience with ETL Tools, such as DataStage or Kettle; experience developing shell scripts or Perl scripts, and Exadata appliances; Solid operating system knowledge of Windows, UNIX, or Linux; Proven expert-level knowledge of re-usable coding patterns and object-oriented development paradigms; Demonstrated ability to produce and mentor others in writing simple, readable, and maintainable code; Demonstrated successful delivery of complex software applications from inception to release; Proven experience with adoptions of various software engineering practices such as Test-Driven Development and Continuous Integration; Demonstrated solid understanding of an iterative project cycle as described in Scrum or other Agile methodologies; and Demonstrated willingness to engage in and lead various peer-based best practices such as paired programming and group code reviews. (Unless otherwise indicated, State Street is seeking the stated ability in the skills listed above with no specific number of years or amount of experience required. All experience can be gained concurrently.) To apply to this position, you must click the Apply button on this page and complete the online application. An EOE. #LI-DNI Salary Range: $178,131 - $180,000 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ. Employees are eligible to participate in State Streets comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans. For a full overview, visit https://hrportal.ehr.com/statestreet/Home. About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, youll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement Job Application Disclosure: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.