• Finding and correcting any translation errors, spelling mistakes and ambiguities. • Checking the game’s tone and style, audio, text, and cultural correctness. • Creating reports in Excel and Jira. • Submitting quality improving suggestions for the errors you find.

• Providing quality assurance on projects and provide feedback to junior team members • Mentoring and training new hires and junior members of the team so they understand our service methodology and work to a consistent standard • Independently performing accessibility audits of web pages, desktop applications, and mobile apps, using accessibility testing tools and assistive technology products • Writing and evaluating Accessibility Conformance Reports, describing accessibility issues and recommendations for resolving them • Providing accessibility support to developer teams, either through consultancy or through contributing code snippets and suggestions • Keeping up to date with the latest developments in accessibility and related fields

• Support GCP/GCLP/GVP audits for investigational sites, GCP internal systems and processes, trial master file and clinical service provider audits. Responsibilities include the planning, coordination, and timely reporting of such audits as well as appropriate escalations of critical observations • Support and assist with commercial inspections, inspection readiness activities and other related activities as needed • Support GCP compliance activities including investigations, clinical change controls, procedure development and review, ATC QA audits, and GCP training program development • Implement procedures and work instructions based on best practices or compliance requirements • Maintain a continuous process improvement initiative mindset in all areas of work • Represent the Clinical Quality Assurance Team in cross-functional projects where applicable

Role Description Our Utilization Management RN (Registered Nurse) evaluates efficiency, appropriateness, and medical necessity for medical services and procedures for our Health Plan. This role uses clinical knowledge to provide judgment to review medical services with evidence-based criteria, authorize requested services as appropriate. Our Utilization Management RN will be responsible for referring questionable cases to medical directors to prevent unnecessary procedures, treatments, or prolonged hospital stays. Qualifications - Registered Nurse (RN) with current licensure in the state of Wisconsin. - 4 or more years of experience as a Registered Nurse in varied clinical settings (i.e., hospital, clinic, home care, skilled nursing facility, etc.). - 2 or more years of experience in Managed Care (i.e., Prior Authorization, Utilization Review). - Demonstrated experience managing and coordinating care effectively for case managed members. - Strong knowledge of current medical practices, medical coding, trends and patterns of care. - Familiarity with health plan operations, payer/provider relationships, and insurance benefits. - Strong diverse experience and expertise that includes: - The ability to work independently, manage a case load, and prioritization. - Excellent analytical, critical thinking, problem-solving skills and decision-making skills. - Excellent communication and interpersonal skills to work with members, providers, and teams. - Proficiency in Microsoft Office and healthcare software and systems. Requirements - Enjoy working with healthcare professionals to facilitate appropriate and quality services in a cost-effective manner to positively impact medical loss ratio. - Can work closely with Medical Directors to facilitate decision-making process for the Health Services department. - Have experience reviewing medical and behavioral health prior authorization requests for medical necessity and appropriateness of requested treatment according to medical policies and evidence-based criteria. - Have experience working closely with members of Health Services, and key contacts in Sales, Member Services, Claims, Provider Contracting, and Billing & Enrollment. - Can document case summaries and refer cases to Medical Director that do not meet internal or external guidelines, policies, or medical criteria. - Like to be accountable to monitor and maintain inventory in the Utilization Management queue to meet productivity standards. - Enjoy evaluating, analyzing, and reporting trends in utilization changes in all healthcare delivery areas. - Can make recommendations and implement changes consistent with Health Services objectives of quality care and reasonable cost. - Would enjoy identifying opportunities and provide recommendations to improve department processes. - Have identified legal or liability issues and refer potential ethical or risk management issues to the appropriate department for resolution. - Have participated in training new nursing staff on department workflows, policies, and procedures. - Can work cross functionally to support other departmental efforts to ensure overall efficiency, quality, productivity, and compliance with all departmental, regulatory and URAC standards. Preferred Qualifications - Bachelor’s degree in nursing (BSN). - Health insurance background in Point of Service (POS), Preferred Provider Organization (PPO), or Medicare Supplement plans. - Knowledge of Utilization Review Accreditation Commission (URAC). - Certified Managed Care Nurse (CMCN). - Technical experience with word processing, spreadsheets, and proficiency with electronic medical record (EMR) systems and/or other managed care software. Remote Work Requirements - High speed cable or fiber internet. - Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net ). Benefits - Remote and hybrid work options available. - Performance bonus and/or merit increase opportunities. - 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately). - Competitive paid time off. - Health insurance, dental insurance, and telehealth services start DAY 1. - Professional and Leadership Development Programs. - Review additional benefits: https://www.wpshealthsolutions.com/careers/ .