OnBoard

Role Description The Account Executive is responsible for owning, managing, and driving the full sales cycle from the first contact through closing new sales. This position will target C-Suite and Board level executives in the healthcare and higher education industries to grow our cloud-based meeting management software solution. - Identify and qualify for high-value sales opportunities through cold-call prospecting, networking, trade shows, and lead follow up. Convert all leads into opportunities. - Manage prospects full cycle from lead to close within our SMB & Mid-Market segments. - Present our technology to prospective clients in person or remotely by whatever means is necessary, including in-person demonstrations, phone calls, or Zoom/Teams presentations. - Actively own and maintain a sales pipeline while using a consultative selling methodology to leverage the strengths of OnBoard to accelerate decision making by Economic Buyers. - Remain in frequent contact with customers to understand their needs and ensure a long-term stable customer base. - Use OnBoard systems to organize, track, and maintain both prospect and customer records. Diligently log all activity and maintain clean data hygiene and accurate forecasting across all opportunities. - Work with Customer Success to ensure that new customers have a smooth onboarding process and become long-term partners of OnBoard. - Engage with the Product and Marketing teams to validate product strategy and serve as a thought partner based on your discovery in customer conversations. Qualifications - Bachelor’s degree preferred, but not required. - 4-6 years of success and quota attainment in software sales or software lead generation. - Strong business acumen and experience driving deals forward. - Demonstrated resiliency and personal drive to succeed. - Excellent oral and written communication skills, ability to present effectively. - Previous experience of selling to C-suite Directors and Executives is a plus. - Proficient with MS Office product suites. - Skilled in conducting presentations/demos online or in person. - Experience using Salesforce.com is a plus, but not required. Requirements - Experience working with healthcare organizations and/or higher education. - Familiarity with Board and Compliance applications. - Familiarity with formal sales methodologies (MEDDPICC). Benefits - Fully remote work with company provided equipment (laptop, software, etc.). - Employment with a growing, casual, fun, philanthropic minded company. - Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings. - An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan. - Medical Flexible Spending Accounts available. - Dependent Care Flexible Spending Accounts available. - Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher). - Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you. - 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. - Paid Time Off (PTO)/Holiday.

Role Description As a Customer Success Manager, you will be responsible for managing a portfolio of customers and ensuring their satisfaction and success with our products and services. You will be the primary point of contact for your customers, collaborating closely with them to understand their needs, address their concerns, and provide the guidance and support required to achieve their goals. In addition to developing strong customer relationships and driving adoption and engagement with our Govenda and OnBoard platforms, you will play a key role in identifying and nurturing growth opportunities within your accounts, such as upselling and expanding product usage. You may be responsible for multiple products, including onboarding and migration of customers. Key Responsibilities - Customer Relationship Management: Serve as the primary point of contact for a portfolio of customers, building strong, long-term relationships and understanding their business goals and challenges. - Customer Satisfaction & Success: Ensure customers achieve their desired outcomes by providing proactive support, guidance, and best practices for using our products and services. - Issue Resolution: Address customer concerns and resolve issues promptly, coordinating with internal teams as needed to deliver effective solutions. - Platform Adoption & Engagement: Drive adoption and active engagement with the Govenda platform by conducting onboarding, training sessions, and regular check-ins to maximize value and usage. - Growth & Expansion: Identify and pursue opportunities for account growth, including upselling additional products and services. Develop and execute tailored expansion strategies for each customer. - Business Reviews & Strategic Planning: Conduct regular business reviews with customers to discuss progress, gather feedback, and introduce new features or services that align with their evolving needs. - Migration Management: Lead and support customers through the migration process to a new platform, including planning, timeline management, resource coordination, and ensuring a smooth transition. - Change Communication: Proactively communicate upcoming changes, migration updates, and new platform features to customers, ensuring transparency and preparedness. - Customer Advocacy: Act as the voice of the customer within the organization, providing feedback to product and leadership teams to influence the roadmap and service improvements. - Reporting & Insights: Monitor customer health, usage metrics, and satisfaction scores. Provide regular reports and actionable insights to internal stakeholders and leadership. - Collaboration: Work closely with sales, product, and support teams to ensure a seamless customer experience and alignment on customer goals and growth initiatives. - Renewals Management: Work with customers to minimize product churn and maximize account renewals, supporting the contract renewal process. Qualifications - Bachelor’s degree in business, or a related field, preferred. - 5-7 years of experience in a customer-facing role at a B2B SaaS company; managing growing revenue for your book of accounts. - 5-7 years experience with cross-functional collaboration including Sales, Customer Experience, Product/Development, and other internal teams. - 3+ years experience in managing a book of clients of at least 250. - Exposure to C-Level executives and Legal Teams strongly preferred. - Preferred: Demonstrated knowledge and hands-on experience with artificial intelligence tools and concepts (such as machine learning, NLP, or automation). - Passion for understanding and helping customers solve real-world business challenges by leveraging technology solutions. - Excellent problem-solving and analytical skills, with the ability to identify and address issues in a timely manner. - Ability to manage customer conversations at all levels, including direct or indirect negotiations. - Ability to work independently and manage multiple customer accounts simultaneously. - Experience using Microsoft Office, Salesforce, ChurnZero, or similar systems. - Excellent verbal, written, presentation and project management skills. Competencies - Accountability - Adaptability - Applied Learning - Business Acumen - Collaboration - Customer Focus - Dealing w/Ambiguity - Decision Making - Driving for Results - Initiating Action - Planning & Organizing - Technical/Professional Knowledge/Skills Benefits - Fully remote work with company provided equipment (laptop, software, etc.) - Employment with a growing, casual, fun, philanthropic minded company - Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings. - An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan. - Medical Flexible Spending Accounts available. - Dependent Care Flexible Spending Accounts available. - Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher). - Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you. - 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. - Paid Time Off (PTO)/Holiday Interview Transparency & Technology Disclosure We use video/audio recordings and artificial intelligence (AI) tools during our interview process to transcribe responses, evaluate skills, and streamline evaluations. Your data is processed securely and handled in line with our Privacy Policy and local data protection laws.

Role Description As a Principal Cloud Engineer, you will play a pivotal role in shaping and leading the cloud infrastructure strategy for our B2B SaaS platform. You will be the technical authority responsible for architecting, designing, and managing the cloud environment, ensuring its scalability, security, and performance. Your expertise will drive the adoption of cutting-edge cloud technologies and best practices, while guiding a team of cloud engineers to deliver high-quality solutions. You will collaborate closely with cross-functional teams, including software development, DevOps, and product management, to ensure the successful deployment and continuous improvement of our SaaS offerings. - Define and execute the cloud infrastructure strategy, roadmap, and architecture for our B2B SaaS platform, aligning it with the company's business goals and technical objectives. - Lead and mentor a team of cloud engineers, fostering a culture of innovation, collaboration, and continuous learning. - Architect and implement highly available, scalable, and secure cloud solutions using platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP). - Evaluate and recommend new cloud technologies, services, and tools that align with industry best practices and contribute to the platform's performance and reliability. - Collaborate with software engineering teams to design cloud-native architectures, optimizing performance, and minimizing operational costs. - Implement and maintain Infrastructure as Code (IaC) practices using tools like Terraform or CloudFormation for streamlined and automated cloud resource management. - Establish and enforce security best practices, ensuring compliance with industry standards and regulations, and leading initiatives to enhance platform security. - Continuously monitor the cloud environment, proactively identifying and addressing performance bottlenecks, vulnerabilities, and potential points of failure. - Act as a technical point of contact for cloud-related discussions and participate in architectural reviews to ensure alignment with company standards. - Mentor and guide junior cloud engineers, sharing knowledge and promoting best practices within the team. Qualifications - Bachelors in computer science, Information Technology, or a related field, preferred. - 10+ years as a Cloud Engineer or similar role, with a focus on deploying and managing cloud-based solutions in a B2B SaaS environment. - Strong expertise in cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP). - Solid understanding of containerization technologies like Docker and container orchestration tools like Kubernetes. - Knowledge of networking concepts, security best practices, and data storage solutions in the cloud. - Hands-on experience with monitoring and logging tools to ensure performance and stability. - Ability to work in an Agile/Scrum environment, collaborating with cross-functional teams to deliver high-quality software solutions. - Strong problem-solving skills and the ability to handle multiple tasks simultaneously. - Excellent communication skills and the ability to effectively convey technical concepts to both technical and non-technical stakeholders. Requirements - Accountability - Adaptability - AI Curiosity & Innovation - Business Acumen - Collaboration - Customer Focus - Dealing w/Ambiguity - Driving for Results - Initiating Action - Technical/Professional Knowledge/Skills Benefits - Fully remote work with company provided equipment (laptop, software, etc.) - Employment with a growing, casual, fun, philanthropic minded company - Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings. - An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan. - Medical Flexible Spending Accounts available. - Dependent Care Flexible Spending Accounts available. - Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher). - Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you. - 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. - Paid Time Off (PTO)/Holiday

Role Description As a Sr. Cloud Engineer, you will provide guidance on the delivery and operation of our cloud services to enhance availability, performance, reliability, and security of our solutions. As part of the Platform Team, you will contribute to deployment automation and delivery while adhering to regulatory guidelines and compliance. You will be expected to collaborate with and support teams across the business, to evolve and help implement standards defined within the well-architected framework, and to build toolchains and workflows that help reduce friction in software delivery. It is expected you will exhibit creative and innovative problem-solving skills with a willingness to support the development teams for complex issues as they arise. You will understand and help set an example of best practices and standards for developing and implementing solutions that operate at scale. Key Responsibilities - Build cloud foundational components encompassing network, security, identity, operations, and governance in the Azure cloud. - Monitor, scale, and maintain production resources, ensuring that availability, performance, reliability, and security are of the highest concern. - Participate in troubleshooting issues, facilitate recovery, and contribute to incident response retrospectives. - Contribute to capability, functionality, and sustainability planning of service components for current and forecasted needs in a cost-efficient manner. - Maintain awareness of emerging technologies to address challenges or enable new ways of working. - Provide technical expertise for software solution delivery and recommend and implement improvements to processes and tools. - Design and document cloud best practices, guidelines, and guardrails for cloud technologies. - Operationalize solutions from proof-of-concept through production, using automation for repeatability, maintainability, and to enforce standards. Qualifications - Bachelor's degree in computer science or related technical field, preferred. - 7-10 years of experience working in a similar role. - Deep understanding of tools in the Azure platform. - Expertise with deploying, managing, logging, and monitoring of applications/services using Microsoft Azure. - Experience with one or more: PowerShell/Bash/Python. - Experience with building IaC and automation tools such as Terraform, Bicep, and ARM. - Experience with Microsoft/Azure SQL Server. - Experience working within version control systems. - Operational experience with production SaaS solutions. - Strong knowledge of containers, container orchestration, and the Kubernetes ecosystem. - Ability to analyze performance metrics and provide feedback of possible areas for improvement within developed services. Competencies - Accountability - Adaptability - Applied Learning - AI Curiosity & Innovation - Business Acumen - Dealing w/Ambiguity - Collaboration - Customer Focus - Decision Making - Driving for Results - Initiating Action - Technical/Professional Skills and Knowledge Benefits - Fully remote work with company provided equipment (laptop, software, etc.) - Employment with a growing, casual, fun, philanthropic minded company - Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings. - An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan. - Medical Flexible Spending Accounts available. - Dependent Care Flexible Spending Accounts available. - Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher). - Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you. - 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. - Paid Time Off (PTO)/Holiday Interview Transparency & Technology Disclosure We use video/audio recordings and artificial intelligence (AI) tools during our interview process to transcribe responses, evaluate skills, and streamline evaluations. Your data is processed securely and handled in line with our Privacy Policy and local data protection laws.

Role Description The Account Executive is responsible for owning, managing, and driving the full sales cycle from the first contact through closing new sales. This position will target C-Suite and Board level executives in the healthcare industry to grow our cloud-based meeting management software solution. - Identify and qualify for high-value sales opportunities through cold-call prospecting, networking, trade shows, and lead follow up. Convert all leads into opportunities. - Manage prospects full cycle from lead to close within our SMB & Mid-Market segments. - Present our technology to prospective clients in person or remotely by whatever means is necessary, including in-person demonstrations, phone calls, or Zoom/Teams presentations. - Actively own and maintain a sales pipeline while using a consultative selling methodology to leverage the strengths of OnBoard to accelerate decision making by Economic Buyers. - Remain in frequent contact with customers to understand their needs and ensure a long-term stable customer base. - Use OnBoard systems to organize, track, and maintain both prospect and customer records. Diligently log all activity and maintain clean data hygiene and accurate forecasting across all opportunities. - Work with Customer Success to ensure that new customers have a smooth onboarding process and become long-term partners of OnBoard. - Engage with the Product and Marketing teams to validate product strategy and serve as a thought partner based on your discovery in customer conversations. Qualifications - Bachelor’s degree preferred, but not required. - 4-6 years of success and quota attainment in software sales or software lead generation. - Strong business acumen and experience driving deals forward. - Demonstrated resiliency and personal drive to succeed. - Excellent oral and written communication skills, ability to present effectively. - Previous experience of selling to C-suite Directors and Executives is a plus. - Proficient with MS Office product suites. - Skilled in conducting presentations/demos online or in person. - Experience using Salesforce.com is a plus, but not required. Requirements - Experience working with healthcare organizations. - Familiarity with Board and Compliance applications. - Familiarity with formal sales methodologies (MEDDPICC). Benefits - Fully remote work with company provided equipment (laptop, software, etc.). - Employment with a growing, casual, fun, philanthropic minded company. - Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings. - An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan. - Medical Flexible Spending Accounts available. - Dependent Care Flexible Spending Accounts available. - Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher). - Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you. - 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. - Paid Time Off (PTO)/Holiday.

Customer Support Specialist II Function: Customer Experience Reports to: Manager, Customer Support Reviewed: 4.2026 Location: Toronto Metro Area - Remote Position Summary: - As Software Support Specialist Tier 2 for eScribe, you will act as a subject matter expert on our platform, providing high-quality, second-line technical support for escalated customer issues. You’ll troubleshoot complex technical problems, support cross-functional teams, and advocate for customer needs with Product and Engineering. - The ideal candidate is customer-obsessed, highly technical, and thrives in a collaborative environment. You’ll play a key role in ensuring our customers receive timely, effective, and thoughtful support that aligns with our commitment to a top-tier experience. - Our current support hours are 8:30am – 8pm ET. You must be available to work a shift that falls within those hours. The team will rotate on-call shifts approximately 1 week/month. (8pm – 11pm ET). Key Responsibilities: - Technical Support & Troubleshooting - Diagnose, troubleshoot, and resolve complex software and technical issues escalated from Tier 1 support. - Investigate environmental factors affecting performance (e.g., networks, browser settings, APIs, integrations). - Respond to customer inquiries via ticketing system, phone, and video conferencing. - Document technical issues thoroughly, including steps to reproduce, system logs, and customer impact. - Product Knowledge & Enablement - Become an expert in our product suite, features, and customer use cases. - Stay current with product updates and actively contribute to internal knowledge sharing. - Create and maintain detailed documentation, internal troubleshooting guides, and customer-facing help articles. - Customer & Cross-Functional Collaboration - Act as a technical liaison between Customer Experience, Product, Engineering, and QA. - Provide clear updates to customers and internal stakeholders on ticket status and resolution timelines. - Participate in customer feedback loops to inform product enhancements. - Support product release readiness and identify potential risks from a support perspective. Skills and Experience Needed: - 5+ years of technical support experience in a SaaS or enterprise software environment, with at least 1 year of experience working in a Tier 2 capacity - 3+ experience in technical customer support tools like Zendesk, Azure DevOps, and CRM/ticketing platforms. - 1+ experience with livestream platforms, encoders (OBS, Wirecast, vMix), and protocols (RTMP, HLS). is strongly preferred. - Knowledge of AV and networking systems and troubleshooting (router settings, switch ports, troubleshooting VLAN, etc.) - Knowledge of Microsoft SQL Server, Windows Server 2008-2016, IIS Web Server, HTML. - Strong analytical, diagnostic, and troubleshooting abilities. - Excellent communication skills with the ability to explain technical issues to non-technical audiences. - Experience in cross-functional collaboration with Product, Engineering, and QA teams. - Proven ability to prioritize and manage multiple issues in a fast-paced environment. - Strong technical documentation and writing skills. - Strong technical documentation &writing skills. - Preferred: Demonstrated knowledge and hands-on experience with artificial intelligence tools and concepts (such as machine learning, NLP, or automation) Competencies: Accountability Adaptability Applied Learning Business Acumen Collaboration Customer Focus Dealing w/Ambiguity Decision Making Driving for Results Initiating Action Planning & Organizing AI Curiosity & Innovation Technical/Professional Knowledge/Skills About the company: Boards set the standard for what organizations can achieve. At OnBoard, our board management software helps boards function at a higher level so every organization can make a bigger difference in the world. Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide. With customers in higher education, nonprofit, healthcare systems, government, and enterprise business, OnBoard is the leading board management provider. OnBoard has grown from a class project at Purdue University in West Lafayette, Indiana in 2003 into the world’s leading board management software platform today. Backed by JMI Equity and the acquisitions of eScribe and Govenda, OnBoard is positioned to become the industry leader in Board Management and Meeting Solutions for private and public sector entities. Benefits and Perks: - Fully remote work with company provided equipment (laptop, software, etc.) - Employment with a growing, casual, fun, philanthropic minded company - US Based Employees - Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings.   - An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan.  - Medical Flexible Spending Accounts available.   - Dependent Care Flexible Spending Accounts available.  - Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher). - Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you.  - 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. We offer a generous company match that starts on the first of the month following 60 days of employment. The company match is dollar for dollar on the first 3% of your pay that you contribute and $0.50 on the dollar on the next 2%, for a total match of 4%. - Paid Time Off (PTO)/Holiday  - CAN Based Employees - Employer paid Life and Accidental Death Insurance - Contribution to Health Care Spending Account - Dependent Life Insurance - Optional Life Insurance - LTD Insurance - Drug and Paramedical Coverage - Dental Insurance - Vision Insurance - EAP - AUS Based employees - Superannuation rate of 12% - Monthly stipend of $400 AUD to purchase private medical insurance - UK Based Employees (via EPG) - Pension - Aegon - Passageways/OnBoard contributes 8% of the employee's basic salary - Employees can contribute up to 100% of salary subject to max limits - Enrolled from Day 1 of employment - Private Medical Insurance - Life Assurance - Income Protection - Critical Illness - Employee Assistance Programme - Serious Illness Benefit - Help@Hand - Cashplan Diversity Statement - Culture of Togetherness: At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe. OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. Passageways does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. AI Use: To ensure a fair and authentic assessment, the use of generative AI tools, real-time AI interview assistants, or third-party assistance is strictly prohibited during all stages of the interview process. Please note that all interviews will be recorded and securely stored for evaluation and training purposes. By applying for this position, you consent to these terms. If you require a reasonable accommodation due to a disability, please contact peopleops@passageways.com.

Title: Sales Development Representative Date: 2.26 Function: Sales Reports to: Director, Sales Development Location: United States - Remote on Eastern Standard Time Position Summary: As a Sales Development Representative (SDR), you will be responsible for developing demand for the company's products and solutions. In this role, you will establish relationships with prospective customers to create a viable sales pipeline through marketing lead generation campaigns and direct outreach. You will play an integral part in conveying the value of the platform to potential clients, directly impacting the company's future success. Additionally, this role offers opportunities for growth and professional development both within and beyond the department. Key Responsibilities: Lead Qualification: Identify, engage, and qualify leads from various marketing channels (e.g., website, conferences, etc.) and ensure they align with the company’s solutions. - Conduct direct outreach to engage new leads while prospecting into a technical audience, applying a deep understanding of the B2B sales cycle, and effectively handling objections. - Analyze lead generation trends and optimize outreach efforts based on feedback and performance metrics. - Utilize phone, email, and social selling techniques to connect with key decision-makers, delivering compelling value propositions tailored to their needs. Sales & Marketing Collaboration: Serve as a liaison between marketing and sales, actively engaging in marketing campaigns, analyzing trends, and collaborating with Account Executives to nurture key prospects and facilitate a seamless transition from prospecting to closing. Quota Achievement: Engage new leads through direct outreach while developing a broader understanding of the B2B sales cycle, including prospecting into a technical audience and handling objections. Required to consistently meet or exceed assigned quotas for Booked Meetings and Sales Accepted Leads (SALs) contributing to overall revenue growth. Pipeline & Performance Tracking: Consistently track and report key sales development metrics, including conversion rates, meeting attendance, and engagement trends. Tools & Technology Usage: Use a variety of sales tools (SalesForce, etc.) to maintain and record detailed and accurate records of customer interactions and pipeline. Gain experience in a fast-paced culture with corporate exposure while contributing to marketing strategies and developing professionally. Proactively seeks knowledge and stays informed about industry trends and innovations. Skills & Experience Needed: - Bachelor's Degree Required - Minimum 1+ years of proven sales development experience (exceeding quota) or customer-facing role engaging prospects while demonstrating strong communication, adaptability, and professionalism. - Minimum 1+ years working within a CRM system (Salesforce experience preferred). - Ability to support clients during EST time and currently based on the Eastern time zone in the United States - Develop and deliver compelling outreach through strong communication skills, while confidently speaking in front of an audience and handling objections effectively. - Strong organizational and time management abilities, with a disciplined approach to prospecting and follow-ups. - Ability to thrive in a fast-paced, team-oriented environment while maintaining a high level of self-motivation and discipline. - Comfortable speaking in front of an audience, whether in team meetings, client presentations, or sales pitches. - Demonstrate a growth mindset, adaptability, and a commitment to continuous learning, with a willingness to learn and be coached. Competencies: Accountability Adaptability Applied Learning Business Acumen Collaboration Customer Focus Dealing w/Ambiguity Decision Making Driving for Results Initiating Action Planning and Organizing Technical/Professional Knowledge/Skills About the company: Boards set the standard for what organizations can achieve. At OnBoard, our board management software helps boards function at a higher level so every organization can make a bigger difference in the world. Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide. With customers in higher education, nonprofit, healthcare systems, government, and enterprise business, OnBoard is the leading board management provider. OnBoard has grown from a class project at Purdue University in West Lafayette, Indiana in 2003 into the world’s leading board management software platform today. Backed by JMI Equity and the acquisitions of eScribe and Govenda, OnBoard is positioned to become the industry leader in Board Management and Meeting Solutions for private and public sector entities. Benefits and Perks: - Fully remote work with company provided equipment (laptop, software, etc.) - Employment with a growing, casual, fun, philanthropic minded company - US Based Employees - Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings.   - An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan.  - Medical Flexible Spending Accounts available.   - Dependent Care Flexible Spending Accounts available.  - Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher). - Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you.  - 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. We offer a generous company match that starts on the first of the month following 60 days of employment. The company match is dollar for dollar on the first 3% of your pay that you contribute and $0.50 on the dollar on the next 2%, for a total match of 4%. - Paid Time Off (PTO)/Holiday  - CAN Based Employees - Employer paid Life and Accidental Death Insurance - Contribution to Health Care Spending Account - Dependent Life Insurance - Optional Life Insurance - LTD Insurance - Drug and Paramedical Coverage - Dental Insurance - Vision Insurance - EAP - AUS Based employees - Superannuation rate of 12% - Monthly stipend of $400 AUD to purchase private medical insurance - UK Based Employees (via EPG) - Pension - Aegon - Passageways/OnBoard contributes 8% of the employee's basic salary - Employees can contribute up to 100% of salary subject to max limits - Enrolled from Day 1 of employment - Private Medical Insurance - Life Assurance - Income Protection - Critical Illness - Employee Assistance Programme - Serious Illness Benefit - Help@Hand - Cashplan Diversity Statement - Culture of Togetherness: At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe. OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. Passageways does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. AI Use: To ensure a fair and authentic assessment, the use of generative AI tools, real-time AI interview assistants, or third-party assistance is strictly prohibited during all stages of the interview process. Please note that all interviews will be recorded and securely stored for evaluation and training purposes. By applying for this position, you consent to these terms. If you require a reasonable accommodation due to a disability, please contact peopleops@passageways.com.

Title: Account Executive Date: 4.2026 Function: Sales Reports to: Director of Sales Location: United Kingdom - Remote Position Summary: The Account Executive is responsible for owning, managing, and driving the full sales cycle from the first contact through closing new sales. This position will target C-Suite and Board level executives across key industry verticals to grow our cloud-based meeting management software solution. Key Responsibilities: - Identify and qualify high-value sales opportunities through cold-call prospecting, networking, trade shows, and lead follow up. Convert all leads into opportunities. - Manage prospects full cycle from lead to close within our SMB & Mid-Market segments - Present our technology to prospective clients in person or remotely by whatever means is necessary. This may include in-person demonstrations, phone calls or Zoom presentations. - Actively own and maintain a sales pipeline while using a consultive selling methodology to leverage the strengths of OnBoard to accelerate decision making by Economic Buyers. - Remain in frequent contact with customers to understand their needs and ensure a long-term stable customer base. - Use OnBoard systems to organize, track and maintain both prospect and customer records. Diligently log all activity and maintain clean data hygiene and accurate forecasting across all opportunities. - Work with Customer Success to ensure that new customers have a smooth onboarding process and become long-term partners of OnBoard. - Engage with the Product and Marketing teams to validate product strategy and serve as a thought partner based on your discovery in customer conversations. Skills and Experience Needed: - Bachelor’s degree - 4-6 years of success and quota attainment in B2B software sales or software lead generation. Strong business acumen and experience driving deals forward. - Demonstrated resiliency and personal drive to attain quota. - Excellent oral and written communication skills, ability to present effectively. - Previous experience of selling to C-suite Directors and Executives is a plus. - Proficient with MS Office product suites. Skilled in conducting presentations online or in person. - Experience using Salesforce.com, is a plus, but not required. - Experience working with higher education institutions, healthcare organizations, or financial institutions a plus. - Familiarity with Board and Compliance applications is a bonus. - Familiarity with formal sales methodologies is a plus. Competencies: Accountability Adaptability Business Acumen Collaboration Customer Focus Dealing w/Ambiguity Decision Making Driving for Results Initiating Action Planning & Organizing Technical Professional/Skills and Knowledge AI Adoption About the company: Boards set the standard for what organizations can achieve. At OnBoard, our board management software helps boards function at a higher level so every organization can make a bigger difference in the world. Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide. With customers in higher education, nonprofit, healthcare systems, government, and enterprise business, OnBoard is the leading board management provider. OnBoard has grown from a class project at Purdue University in West Lafayette, Indiana in 2003 into the world’s leading board management software platform today. Backed by JMI Equity and the acquisitions of eScribe and Govenda, OnBoard is positioned to become the industry leader in Board Management and Meeting Solutions for private and public sector entities. Benefits and Perks: - Company provided equipment (laptop, software, etc.) - Employment with a growing, casual, fun, philanthropic minded company - US Based Employees - Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings.   - An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan.  - Medical Flexible Spending Accounts available.   - Dependent Care Flexible Spending Accounts available.  - Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher). - Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you.  - 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. We offer a generous company match that starts on the first of the month following 60 days of employment. The company match is dollar for dollar on the first 3% of your pay that you contribute and $0.50 on the dollar on the next 2%, for a total match of 4%. - Paid Time Off (PTO)/Holiday  - CAN Based Employees - Employer paid Life and Accidental Death Insurance - Contribution to Health Care Spending Account - Dependent Life Insurance - Optional Life Insurance - LTD Insurance - Drug and Paramedical Coverage - Dental Insurance - Vision Insurance - EAP - AUS Based employees - Monthly stipend for insurance purchase - UK Based Employees - Employer contribution to pension - EAP Diversity Statement - Culture of Togetherness: At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe. OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. Passageways does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please email peopleops@passageways.com.

Title: Account Manager Date: 2.5.26 Function: Sales Reports to: Director, Sales Location: Remote - Indiana Position Summary: The Account Manager is responsible for driving revenue growth within our existing customer base using relationship management and a value-selling sales approach. The Account Manager will develop strong relationships with key decision-makers, identify new sales opportunities, and expand our footprint within current accounts. Additional responsibility includes negotiating and supervising outreach and sales activities and supporting the customer team with renewal negotiations and value selling. Providing feedback and suggestions to improve customer satisfaction, maximize retention, and to increase the ROI of the clients in the industry. Key Responsibilities: - Own and execute growth strategies within existing customer accounts to achieve revenue targets. This includes present, pitch and negotiating new users, add-ons, or package upgrades. - Develop and maintain strong relationships with key decision-makers, influencers, and users. - Conduct regular business reviews, analyze customer needs, and present tailored solutions to help customers achieve their goals. - Identify and pursue new sales opportunities, upsells, and cross-sells within the existing customer base. - Develop and manage account plans, including customer profiling, SWOT analysis, and sales strategies. - Collaborate with internal stakeholders (e.g., Customer Experience, Sales, Marketing, Product) to ensure alignment and effective support. - Play a pivotal role with package conversations by building out proposal documents/decks, running proposal review/pitch calls and closing related growth opportunities. This will include fielding and addressing price/package objections and escalating as required. - Run outbound efforts as needed to assist with growth lead generation. This will include outbound calls and emails. - Negotiate and close deals, ensuring optimal pricing and terms. - Provide exceptional customer service, addressing concerns and resolving issues promptly. - Continuously monitor customer satisfaction, identifying areas for improvement. - Build and track the ongoing pipeline of opportunities within Salesforce and assist as needed to forecast growth revenue. - Stay up to date on industry trends, market developments, and competitor activity. Skills and Experience Needed: - Bachelor’s degree in business administration, Marketing, or related field - 3-5 years of experience in Account Management or Sales, preferably in a B2B environment, SaaS industry preferred. - 3-5 years of experience setting and conducting in-person, phone, and video calls/presentations. - Proven knowledge and execution of successful sales, renewals management - and/or business development strategies. - Proven track record of consistently meeting or exceeding sales targets. - Excellent communication, interpersonal, and negotiation skills. - Strategic thinking and problem-solving abilities. - Strong proficiency in MS Office Suite and experience with CRM software (e.g., Salesforce, Gong, ZoomInfo and ChurnZero). Competencies: Accountability Adaptability Applied Learning Business Acumen Collaboration Customer Focus Dealing w/Ambiguity Decision Making Driving for Results Initiating Action Planning and Organizing Technical/Professional Knowledge AI Adoption About the company: Boards set the standard for what organizations can achieve. At OnBoard, our board management software helps boards function at a higher level so every organization can make a bigger difference in the world. Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide. With customers in higher education, nonprofit, healthcare systems, government, and enterprise business, OnBoard is the leading board management provider. OnBoard has grown from a class project at Purdue University in West Lafayette, Indiana in 2003 into the world’s leading board management software platform today. Backed by JMI Equity and the acquisitions of eScribe and Govenda, OnBoard is positioned to become the industry leader in Board Management and Meeting Solutions for private and public sector entities. Benefits and Perks: - Company provided equipment (laptop, software, etc.) - Employment with a growing, casual, fun, philanthropic minded company - US Based Employees - Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings.   - An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan.  - Medical Flexible Spending Accounts available.   - Dependent Care Flexible Spending Accounts available.  - Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher). - Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you.  - 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. We offer a generous company match that starts on the first of the month following 60 days of employment. The company match is dollar for dollar on the first 3% of your pay that you contribute and $0.50 on the dollar on the next 2%, for a total match of 4%. - Paid Time Off (PTO)/Holiday  - CAN Based Employees - Employer paid Life and Accidental Death Insurance - Contribution to Health Care Spending Account - Dependent Life Insurance - Optional Life Insurance - LTD Insurance - Drug and Paramedical Coverage - Dental Insurance - Vision Insurance - EAP - AUS Based employees - Monthly stipend for insurance purchase - UK Based Employees - Employer contribution to pension - EAP Diversity Statement - Culture of Togetherness: At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe. OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. Passageways does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please email peopleops@passageways.com.

• Identify and qualify high-value sales opportunities through cold-call prospecting, networking, trade shows, and lead follow up. Convert all leads into opportunities. • Manage prospects full cycle from lead to close within our SMB & Mid-Market segments. • Present our technology to prospective clients in person or remotely by whatever means is necessary. This may include in-person demonstrations, phone calls or Zoom presentations. • Actively own and maintain a sales pipeline while using a consultive selling methodology to leverage the strengths of OnBoard to accelerate decision making by Economic Buyers. • Remain in frequent contact with customers to understand their needs and ensure a long-term stable customer base. • Use OnBoard systems to organize, track and maintain both prospect and customer records. Diligently log all activity and maintain clean data hygiene and accurate forecasting across all opportunities. • Work with Customer Success to ensure that new customers have a smooth onboarding process and become long-term partners of OnBoard. • Engage with the Product and Marketing teams to validate product strategy and serve as a thought partner based on your discovery in customer conversations.