nue.io

Role Description Lead Cloud Infrastructure & SRE: - AWS (ECS, EKS, networking, VPCs, IAM) - Databases (PostgreSQL, Kafka, DynamoDB) - IaC standards, SLOs, error budgets, DR/BCP, and a sustainable on-call program Own CI/CD & Developer Experience: - GitLab CI across ~150 repos: build speed, reliability, test signal, release safety, environments, and paved roads for new services Drive Observability & Cloud Cost: - High signal logging/metrics/tracing/alerting stack - SLO instrumentation - Cloud cost attribution by team/service - FinOps practice Lead Application & Cloud Security end-to-end: - Secure SDLC, SAST/DAST/SCA - Vuln triage and SLAs - Secrets hygiene, IAM, CSPM Partner with IT to support compliance program, customer security questionnaires, and pen-test remediation. Own Vendor & Tooling Portfolio: - Build-vs-buy decisions - Vendor selection, POCs and lifecycle across observability, CI/CD, security, and incident management Grow and Develop the Team: - Hire, onboard, and mentor engineers - Actively participate in recruiting; interview candidates, provide calibrated feedback, and raise the bar - Conduct regular 1:1s, provide actionable feedback, and support career development for each team member - Build a culture of urgency, ownership, customer empathy, and continuous improvement Qualifications - 7+ years of infrastructure or SRE engineering experience - At least 3 years managing platform, infra, or SRE teams in a product-focused SaaS environment - Production AWS ownership — you've run HA workloads on AWS at scale - Infrastructure as code - you've built and scaled IaC practices using Terraform - CI/CD fluency — you've built or owned pipelines in GitLab CI, GitHub Actions, Jenkins, or similar - Observability ownership - you've built or evolved an observability stack - Incident command - you've run customer-facing major incidents - Application security - you've embedded security into the SDLC - Cloud security posture - you own IAM, secrets management, network segmentation, and CSPM - Compliance partnership - you've worked alongside IT on compliance programs - Deeply hands-on - you've kept your technical edge as your teams have grown - Bias for action - you default to doing, not delegating - Active AI adoption - you use AI-assisted tools as part of your daily workflow Preferred - B2B SaaS experience with Salesforce coupling — managed packages, org provisioning, integration patterns - CPQ, billing, or revenue domain — high-stakes correctness, audit-relevant data - Experience standing up a Platform Engineering practice or internal developer platform Tech Stack - Salesforce Platform: Apex, Lightning Web Components (LWC), SOQL, Flows, managed packages - Backend: Java (Spring Boot), Node.js, REST APIs, GraphQL - Frontend: React 16, TypeScript, Material-UI, Webpack - Database: PostgreSQL (AWS RDS), Salesforce SOQL/SOSL - Infrastructure: AWS (Lambda, SQS, S3), Kafka, Docker, GitLab CI/CD - AI Tooling: Claude Code, Windsurf, Copilot (used daily across engineering) - Collaboration: Jira, Slack, Gem, Fellow, Confluence

Role Description We are seeking a highly motivated and experienced Senior Software Engineer to join our fast-growing team. You will design and build large-scale, multi-tenant SaaS systems that power Nue's core revenue workflows. You'll work across a powerful stack: - Java/Spring Boot - Node.js/React - Modern databases (SQL & NoSQL) - Event streaming platforms - Cloud infrastructure (AWS, Snowflake) Responsibilities: - Design, architect, and implement large-scale, multi-tenant SaaS applications with a shared-nothing architecture based on the Spring Boot framework, leveraging microservices (API gateway, service registry, service monitoring), and event-driven patterns. - Own end-to-end feature delivery: scoping, design, implementation, testing, rollout, and operations. - Define and evolve domain models and data schemas to ensure accuracy, auditability, and long-term maintainability. - Build and maintain high-throughput, low-latency services that process large volumes of events with strong consistency and reliability guarantees. - Design and implement event-driven workflows using message queues and streaming platforms (e.g., Kafka, Kinesis, RabbitMQ, SNS/SQS, Webhooks). - Drive technical excellence and best engineering practices — design reviews, RFCs, continuous integration, code reviews, observability, CI/CD. - Provide architecture and technical guidance, and mentor other engineers in distributed systems design, database modeling, and scalability patterns. - Establish and maintain SLIs/SLOs (latency, throughput, accuracy, availability) for production services and continuously improve them. - Collaborate closely with Product and cross-functional teams to translate business requirements into robust, fault-tolerant system designs. - Deliver high-quality design and code using modern tools and agile methodologies including TDD, CI, refactoring, and code reviews. - Stay current with relevant technologies (event streaming, data infrastructure, security, AI-assisted development) and apply them pragmatically to Nue's SaaS platform. Qualifications - Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience). - 5+ years of professional software development experience, designing and building large-scale, distributed backend systems. - 5+ years of experience with Java (or JVM languages) and building microservices on frameworks such as Spring Boot. - Deep understanding of relational databases (e.g., PostgreSQL, MySQL) including schema design, indexing, and performance optimization. - Experience with multi-tenant and/or sharded database architectures and strategies for scale and isolation. - Hands-on experience with event-driven architectures and streaming or messaging platforms (e.g., Kafka, Kinesis, RabbitMQ, Pub/Sub). - Solid understanding of data consistency models, idempotency, exactly-once / at-least-once processing, and eventual consistency patterns. - Experience with at least one major cloud provider (AWS, GCP, or Azure) and building cloud-native services (containers, serverless, managed data services). - Strong SQL skills and familiarity with database performance profiling and tuning. - Experience with concurrent programming and thread safety in production applications. - Experience with observability (metrics, logs, traces) and diagnosing performance and reliability issues in production. - Test-driven mindset, with hands-on experience writing and maintaining automated unit, integration, and end-to-end tests; familiarity with test automation frameworks such as Playwright or similar tools. - Strong portfolio or examples of past projects and code. - Strong communication and collaboration skills, with the ability to explain complex systems to both technical and non-technical stakeholders. - Enthusiasm for working in a fast-paced, startup-like environment and taking end-to-end ownership of critical systems. Bonus Points (optional) - Experience with finance, billing, subscriptions, payments, or revenue-lifecycle systems in a SaaS or financial-services context. - Experience with Snowflake or other modern data warehouses for reporting, analytics, and reconciliation use cases. - Familiarity with NoSQL or time-series databases and when to apply them alongside relational systems. - Experience with enterprise-scale systems and high-volume transactional workloads. - Understanding of compliance, security, and auditability concerns in financial systems (e.g., PCI considerations, data retention, audit trails). - Experience integrating with Salesforce or other CRM/ERP platforms. - Demonstrated ability to effectively use AI-assisted development tools (e.g., Claude Code, Codex, or similar) to accelerate development, improve code quality, debug complex issues, and explore system designs. - Strong attention to detail, ownership mindset, and comfort operating in ambiguous, evolving product domains.

Role Description The Senior Staff Software Engineer is one of Nue's senior-most individual contributors, responsible for shaping the technical direction of the platform across multiple product teams. This role sets the multi-year technical strategy in their domain, drives the architecture decisions that other teams build on, and operates as a force multiplier for engineering — through code, design, mentorship, and judgment. - Set multi-year technical direction - Define the technical roadmap for a major platform area (e.g., lifecycle management, billing, integrations, data platform) across multiple teams and quarters. - Make build-vs-buy and platform-vs-feature trade-offs at the company level, with clear written rationale. - Sequence the technical investments that unblock the company's largest customers and the next two years of growth. - Bring a strong, well-reasoned point of view to architecture reviews — and the credibility to push back on leadership when the data warrants it. - Architect systems other teams build on - Design and lead the implementation of foundational systems — distributed services, data flows, APIs, integrations, and shared libraries — that span product teams. - Lead non-trivial migrations and modernizations: HA upgrades, language/framework moves, monolith decompositions, schema changes, multi-region rollouts. - Set the technical standards for service ownership, API contracts, observability, and reliability that every team adopts. - Own the architecture of one or more business-critical flows end-to-end (e.g., quote-to-cash, billing, sync). - Ship code that matters - Stay deeply hands-on. Lead the implementation of the highest-leverage and highest-risk projects yourself. - Write code that becomes the reference example for what "good" looks like at Nue. - Pair with senior and staff engineers on the hardest problems; unblock teams stuck on technical depth. - Drive customer outcomes through engineering - Be the technical owner for the engineering work that unblocks Nue's largest customers. - Convert ambiguous customer asks into bounded engineering work with clear scope, owners, and dates. - Be on the call when production is on fire for a strategic customer — and be the senior-most engineer making the call to roll forward, roll back, or escalate. - Coach and mentor other engineers - Mentor and develop Staff and Senior engineers across the company. Help two or three of them grow into Staff or Senior Staff over the course of the year. - Embed deep technical thinking into design reviews, code reviews, and engineering planning across product teams — not just your own. - Build internal tools, shared libraries, and AI-assisted workflows that let every engineer ship faster. - Champion engineering excellence: testing, observability, security, performance, and operational maturity. - Drive engineering excellence at the org level - Help define the engineering standards the org operates against — testing strategy, observability bar, security posture, dev productivity, code review norms. - Partner with engineering managers, the CTO, and product leadership to translate strategy into engineering execution. - Champion AI-assisted engineering as a first-class capability — prompt libraries, agents, and internal tooling that compound the team's leverage. - Raise the bar in hiring: act as a bar-raiser, calibrate levels, and grow the senior IC pipeline. - Be the company's senior technical voice - Represent Nue's engineering org in critical customer conversations, vendor evaluations, and partner integrations where deep technical credibility is required. - Contribute to public engineering presence where it serves the company — talks, posts, OSS — without losing focus on internal impact. Qualifications - 12+ years of professional software engineering experience, with a sustained track record of operating at Staff level or higher in a high-bar engineering org. - Demonstrated track record of designing and shipping foundational systems used by multiple teams — services, frameworks, data infrastructure, or shared platforms. - Deep expertise in at least one modern backend stack (Java/Spring, Node/TypeScript, Python, Go, or similar) with strong fluency in at least one more, plus the design judgment to know when each fits. - Strong systems-design ability: distributed systems, data modeling, consistency trade-offs, performance, scaling, and reliability — proven on systems with significant production load. - Hands-on production expertise across cloud infrastructure (AWS / GCP / Azure), Kubernetes, CI/CD, and observability tooling (OpenTelemetry, Prometheus / Grafana, or equivalent). - Strong fluency with AI coding tools (Claude Code, Copilot, or similar) and a track record of materially accelerating both your own work and your team's through them. - Demonstrated track record of leading a team or org through a significant architectural transition (HA migration, language/framework move, multi-region, monolith → services). - Track record of mentoring senior and staff engineers; multiple engineers will say you were materially responsible for their growth. - Excellent written and verbal communication; comfort defending technical positions in front of executive leadership. Benefits - Competitive compensation and benefits that reward your talent and impact. - Comprehensive health, vision, dental, and life insurance. - A front-row seat in the Silicon Valley tech ecosystem, where you’ll work on cutting-edge challenges shaping the future of SaaS, finance, and payments. - The opportunity to build truly groundbreaking products — your work won’t just support the business; it will influence how companies around the world monetize and grow. - A high-energy, collaborative culture where smart, supportive teammates push each other to learn fast, think boldly, and do the best work of their careers. - Room to grow, lead, and make your mark in a fast-scaling company that values creativity, ownership, and ambition.

Role Description We are seeking an experienced Solutions Architect specializing in Configure Price Quote (CPQ) and Billing/Revenue Management solutions. This role is fully focused on post-sales delivery: owning solution design, implementation leadership, and ensuring customers realize value from our platform. As the Solution Architect, you will: - Lead discovery, translate business requirements into scalable solution designs, guide configuration and integration, and serve as the technical expert throughout implementation. - Collaborate closely with customers, project managers, and technical teams to deliver complex CPQ and billing solutions that support pricing, quoting, subscription billing, usage/rating, and revenue recognition. - Work in a high-growth environment where processes evolve and priorities shift as we scale. Key Responsibilities - Solution Design & Delivery - Lead post-sales discovery to understand business processes, pricing models, quoting workflows, billing requirements, and integration needs. - Design end-to-end CPQ + Billing architectures, including data models, integrations, customizations, and reporting. - Produce implementation assets: solution design documentation, configuration workbooks, data mapping, and integration specifications. - Own technical decisions throughout the project, ensuring solutions are scalable, maintainable, and aligned with platform best practices. - Implementation Leadership - Serve as the primary technical point of contact for the customer after contract signature. - Partner with project management to drive delivery timelines, scope, risk mitigation, and customer expectations. - Support configuration, testing, deployment, and go-live activities. - Facilitate customer enablement and knowledge transfer to ensure long-term success. - Integration & Data - Design and support integrations between CPQ/Billing platforms and CRM, ERP, and payment gateways. - Provide guidance on data migration strategy, data validation, and cutover planning. - Customer Success - Act as a trusted advisor to customers, helping them operationalize complex pricing, subscription management, invoicing, and revenue recognition processes. - Identify risks early, propose solutions, and maintain a collaborative relationship with customers. - Contribute to continuous improvement of implementation methodology, reusable assets, templates, and best practices. - Team Enablement - Support and mentor junior consultants and configuration specialists. - Encourage a culture of shared learning, documentation, and continuous improvement. Qualifications - 8+ years of experience delivering and implementing CPQ, Billing, or revenue management solutions (Salesforce CPQ/Billing, Oracle CPQ, Zuora, NetSuite, etc.). - Demonstrated success as a solution/technical lead on complex delivery projects. - Strong understanding of CRM → CPQ → Billing → ERP data flows, including subscription lifecycle and revenue processes. - Experience designing and implementing API-based integrations and middleware patterns. - Ability to translate business processes into system capabilities and communicate trade-offs and design decisions to stakeholders. - Comfortable working in a fast-moving, evolving environment where processes are still maturing and customer use cases are complex. Bonus Points (optional) - Knowledge of ASC 606 / IFRS 15 revenue recognition. - Background with subscription billing, usage metering, and rating engines. - Relevant platform certifications (e.g., Salesforce CPQ Specialist, Salesforce Billing, Zuora). - Experience in SaaS, high-growth, or startup environments. Benefits - Competitive compensation and benefits that reward your talent and impact. - Comprehensive health, vision, dental, and life insurance. - A front-row seat in the Silicon Valley tech ecosystem, where you’ll work on cutting-edge challenges shaping the future of SaaS, finance, and payments. - The opportunity to build truly groundbreaking products — your work won’t just support the business; it will influence how companies around the world monetize and grow. - A high-energy, collaborative culture where smart, supportive teammates push each other to learn fast, think boldly, and do the best work of their careers. - Room to grow, lead, and make your mark in a fast-scaling company that values creativity, ownership, and ambition.

Role Description We’re looking for a Director of Performance Marketing to own and scale our acquisition engine across paid and organic channels. This role is responsible for driving measurable growth through: - SEM - SEO/AEO - Paid social - Third-party media - Emerging channels like OOH while ensuring strong return on investment and pipeline impact. You will translate high-level growth strategy into data-driven, multi-channel execution, optimizing performance across the full funnel. This role combines strategic leadership, hands-on execution, and operational excellence, with a strong emphasis on leveraging AI and automation to increase efficiency and scale. Key Responsibilities - Performance & Growth Strategy - Own the strategy and execution of performance marketing programs across SEM, SEO/AEO, paid social, OOH, and third-party media. - Develop and execute acquisition strategies to drive pipeline, revenue, and efficient CAC. - Identify new growth opportunities across channels, audiences, and markets. - Define KPIs, measurement frameworks, and testing strategies to continuously improve performance. - Channel Ownership & Execution - Lead SEM strategy, budget allocation, and execution (Google Ads and other platforms). - Own and scale SEO and AEO programs to drive organic growth and visibility. - Manage and optimize paid social and third-party media buys, ensuring performance and alignment with goals. - Oversee OOH and non-digital channels, including vendor management and performance tracking where possible. - Ensure campaigns are properly built, tracked, and optimized across all channels. - Campaign & Funnel Optimization - Partner with Growth Marketing and Content Marketing to translate strategy into high-performing campaign plans. - Optimize conversion paths across website, landing pages, and forms to improve engagement and conversion rates. - Own campaign setup including audiences, segmentation, tracking (UTMs), workflows, and integrations. - Continuously test messaging, targeting, and channel mix to maximize impact. - Analytics & Performance Measurement - Own performance reporting across all acquisition channels, focusing on pipeline and revenue impact. - Build and maintain dashboards to track campaign performance, ROI, and funnel conversion. - Provide insights and recommendations to improve efficiency and scale. - Partner with RevOps to ensure data accuracy, attribution, and system integrity. - AI & Operational Excellence - Leverage AI and agentic tools to improve campaign execution, optimization, and productivity. - Design and optimize workflows, processes, and systems to increase team efficiency. - Evaluate and manage marketing tools and platforms (e.g., Google Ads, LinkedIn, HubSpot, Webflow, etc.). - Ensure seamless integration across systems and channels. - Cross-Functional Collaboration - Partner closely with Growth Marketing, ABX, Content, and RevOps to align on strategy and execution. - Coordinate with internal teams and external partners to ensure campaigns launch on time and perform effectively. - Maintain strong communication with stakeholders on plans, progress, and results. Qualifications - 8–12+ years of experience in performance marketing, growth, or acquisition roles. - Proven track record of driving growth through paid media and organic channels. - Deep expertise in SEM, SEO, paid social, and performance analytics. - Experience managing budgets, media buying, and ROI optimization. - Familiarity with OOH and third-party media channels is a strong plus. - Strong analytical mindset with experience in attribution, reporting, and funnel optimization. - Hands-on experience with tools like Google Ads, LinkedIn Ads, HubSpot, Webflow, analytics platforms. - Experience leveraging AI tools to improve marketing performance and efficiency. - Excellent cross-functional collaboration and communication skills. - Ability to operate both strategically and tactically in a fast-paced environment. Why This Role Matters This role is critical to building a scalable, efficient growth engine. You’ll directly impact how we acquire customers, optimize spend, and drive revenue—while helping shape a modern, AI-first approach to performance marketing.

Role Description We are seeking a Director of Solution Consultants to lead a team responsible for translating solution architecture into high-quality, executable implementations. This team ensures that customer solutions, whether delivered internally or via partners, are configured, implemented, and deployed correctly according to defined architecture and best practices. Working closely with Solutions Architects, Field Engineering, Technical Consultants, and the PMO, this role is accountable for ensuring that what is designed is actually built correctly, consistently, and at scale. This role is critical to enabling predictable, high-quality delivery in a partner-led model. This role is expected to actively leverage AI tools, automation, and emerging agent-based workflows to drive productivity, improve decision-making, and scale impact. This includes using AI to accelerate problem solving, enhance team output, streamline operations, and identify opportunities for automation across delivery and execution. Qualifications - 8–12+ years of experience in Solution Consulting, Implementation, or Delivery - Proven experience leading Solution Consultants or configuration-focused teams - Strong expertise in CPQ, Billing, and Quote-to-Cash systems - Deep understanding of System configuration, Data structures, Implementation workflows - Experience working in Partner-led or hybrid delivery environments - Experience supporting global/offshore teams Requirements - Own Execution of Solution Design - Ensure that all implementations accurately follow defined solution architecture, are configured correctly within the platform, and align with best practices and standards - Translate architecture into configuration plans, build-ready requirements, and clear execution guidance - Use AI to accelerate configuration, validation, and solution execution, ensuring consistency and reducing implementation errors - Drive adoption of AI-assisted workflows to improve solution quality and scalability across both internal and partner-led delivery - Lead Solution Consulting Team - Build, mentor, and scale a team of Solution Consultants - Establish Execution standards training and onboarding programs - Partner closely with Solutions Architects to understand intended solution design and clarify edge cases and requirements - Work with Field Engineering to ensure proper execution of complex builds and validate technical implementation - Partner Delivery Execution Support - Ensure partner teams can execute solutions correctly by providing clear implementation guidance, reviewing configurations and deliverables, and supporting partner teams on complex builds - Act as a quality checkpoint for partner implementations - Quality Assurance & Validation - Establish configuration validation processes, pre-go-live checks, solution QA frameworks - Ensure consistency across implementations, reduction in rework and post-go-live issues Benefits - Own the execution quality of all implementations - Ensure architecture is implemented correctly and delivery is consistent and scalable - Critical role in reducing rework and enabling partner-led delivery

About the Role We are seeking a VP of Field Engineering to lead a global team of Technical Consultants, Migration Engineers, and Forward Deployed Engineers (FDEs) responsible for executing complex customer implementations post-sale. This team sits at the intersection of Professional Services, Product, and Partner Delivery, ensuring that customers, whether delivered internally or via partners, are successfully deployed and scaled on Nue. This role is critical to enabling a partner-led delivery model, where Field Engineering provides the deep technical expertise, tooling, and oversight required to ensure high-quality, scalable implementations across both internal and partner-led engagements. This is a hands-on execution leadership role, requiring deep expertise in Salesforce platform architecture, CPQ, Billing, and Quote-to-Cash systems. This role is expected to actively leverage AI tools, automation, and emerging agent-based workflows to drive productivity, improve decision-making, and scale impact. This includes using AI to accelerate problem solving, enhance team output, streamline operations, and identify opportunities for automation across delivery and execution. What You’ll Do Own Post-Sales Technical Execution - Own the technical success of all customer implementations post-sale - Ensure: - High-quality, scalable deployments - On-time, on-budget execution - Strong technical outcomes across all engagements - Act as escalation point for: - Complex technical challenges - At-risk implementations - Accountable for: - Implementation success - Technical quality of deployments - Reduction in escalations and rework Lead Field Engineering Organization - Build and scale a global team of: - Technical Consultants - Migration Engineers - Forward Deployed Engineers - Establish hiring standards, training programs, career paths - Salesforce Platform & Technical Leadership - Serve as a hands-on leader in: - Salesforce platform architecture (Apex, data model, integrations) - CPQ + Billing implementations on Salesforce - Integrations with ERP, Tax Services and other 3rd Party systems - Ensure all solutions are scalable, maintainable, and aligned with product best practices - This role requires building and reviewing solutions on Salesforce, not just overseeing them Forward Deployed Engineering - Oversee FDE team responsible for solving complex, non-standard implementation challenges, and building custom extensions, integrations, and automation - Ensure FDE work unblocks delivery, is reusable where possible, and feeds back into product improvements Migration & Data Execution - Own data migration strategy and execution for CPQ, billing, subscriptions, historical data - Reduce implementation risk and time-to-go-live Partner Delivery Enablement - Enable partners to successfully deliver implementations by: - Providing technical guidance, playbooks, and architectures - Supporting partner-led deployments on complex projects - Acting as escalation layer for partner delivery issues - Define and enforce: - Technical standards for partner implementations - Certification and readiness requirements Operational Excellence & Scale - Own key execution metrics: - Time-to-implement - Implementation success rate - Escalation rate - Rework / defect rate - Partner delivery quality metrics - Standardize on Implementation architectures, Technical playbooks and Migration frameworks - Utilize AI tools and agent-based workflows to accelerate debugging, solution development, and customer issue resolution. Enable the team to use AI to build faster, solve complex technical problems, and improve execution quality across implementations. What You Bring - 10–15+ years of experience in technical consulting, implementation, or field engineering - 5+ years leading post-sales technical or delivery teams - Deep Salesforce platform expertise: - Apex - Data modeling - Integrations - CPQ / Billing on Salesforce - Strong understanding of Quote-to-Cash workflows and Enterprise SaaS implementations - Proven ability to: - Deliver complex implementations - Scale technical execution teams - Enable partner delivery Nice to Have - Experience supporting: - Partner-led delivery models - Global/offshore delivery teams - Background in: - High-growth SaaS environments - Experience with: - Usage-based billing or complex pricing models Why This Role - Own the technical execution backbone of the company - Critical role in: - Scaling delivery - Enabling partner-led growth - Direct impact on: - Customer success - Implementation quality - Time-to-value

About Nue.io Nue.io is a next-generation CPQ and revenue automation platform designed for modern SaaS and subscription-based businesses. Our mission is simple: empower go-to-market teams to move faster, close smarter, and scale with confidence. With an elegant, no-code interface and deep Salesforce integration, we streamline the entire quote-to-revenue journey — from complex pricing and approvals to seamless renewals. Backed by top-tier investors and trusted by forward-thinking companies, Nue.io is redefining revenue operations for a product-led world. But we’re more than our product — we’re a team built on curiosity, trust, ownership, and a genuine passion for building great things together. We foster a culture where people can do their best work, grow quickly, and make a real impact. And we’re growing! If you're excited by big challenges, smart teammates, and a high-velocity environment, we’d love to meet you. About the Role We are seeking a Director of Program Management Office (PMO) to build and lead a best-in-class project management function responsible for delivery execution, governance, and consistency across all customer implementations. This leader will coach and develop a global team of Project Managers, including those supporting partner-led implementations, and ensure that all projects are delivered with high quality, predictability, and customer satisfaction. This role serves as a first line of escalation for customer projects, ensuring risks are identified early, mitigated effectively, and resolved quickly across both internal and partner-delivered engagements. This role is expected to actively leverage AI tools, automation, and emerging agent-based workflows to drive productivity, improve decision-making, and scale impact. This includes using AI to accelerate problem solving, enhance team output, streamline operations, and identify opportunities for automation across delivery and execution. What You’ll Do Project Management Leadership - Lead, mentor, and scale a team of Project Managers responsible for end-to-end customer delivery - Establish and enforce delivery standards, methodologies, and governance across all projects - Ensure projects are delivered on time, on budget, and with high customer satisfaction - Manage resource planning, capacity, and prioritization across engagements - Act as an escalation point for high-risk or complex implementations Delivery Excellence & Operations - Build and optimize PMO processes, tools, and reporting frameworks - Track and improve key metrics: delivery timelines, utilization, margins, and CSAT - Partner with Solutions Architects and technical teams to ensure seamless execution - Drive continuous improvement across implementation playbooks and onboarding processes - Leverage AI and automation to improve project delivery operations, including risk identification, status reporting, and escalation management. Enable Project Managers to use AI to increase efficiency, improve visibility, and drive more predictable delivery outcomes. Partnerships & Ecosystem - Own relationships with system integrators (SIs), consulting partners, and implementation partners - Recruit, onboard, and enable new partners to deliver high-quality implementations - Define partner delivery standards, certification programs, and success metrics - Collaborate with Sales and Alliances to align on partner strategy and joint opportunities - Monitor partner performance and ensure accountability on delivery quality Cross-Functional Collaboration - Partner with Sales on scoping, resourcing, and SOW alignment - Work closely with Customer Success to ensure smooth handoffs and long-term adoption - Provide feedback to Product based on implementation insights and customer needs What You Bring - 8–12+ years of experience in Professional Services, Delivery, or PMO leadership roles - Proven experience managing Project Managers and complex SaaS implementations - Strong understanding of services delivery models and project governance - Experience working with or managing implementation partners / SIs - Ability to operate across both direct delivery and partner-led delivery models - Strong stakeholder management skills, with experience working cross-functionally - Commercial awareness (scoping, SOWs, delivery risk, and margins) - Experience with CPQ, Billing, or Quote-to-Cash implementations Nice to Have - Background in SaaS or high-growth tech environments - Experience building or scaling a partner ecosystem from the ground up  Why This Role - Opportunity to own and shape both delivery execution and partner strategy - High impact on scalability and customer success - Close partnership with executive leadership and GTM teams

About the Role We are seeking a strategic and hands-on VP of Professional Services to lead and scale our global services organization. This leader will own the end-to-end delivery function, ensuring successful customer implementations while driving revenue, operational excellence, and customer satisfaction. This role requires deep expertise in CPQ (Configure, Price, Quote) and Billing systems, with a strong understanding of Quote-to-Cash processes. You will partner closely with Sales, Product, and Customer Success to deliver high-impact outcomes for enterprise customers. This role is expected to actively leverage AI tools, automation, and emerging agent-based workflows to drive productivity, improve decision-making, and scale impact. This includes using AI to accelerate problem solving, enhance team output, streamline operations, and identify opportunities for automation across delivery and execution. What You’ll Do Leadership & Strategy - Build and execute the vision and strategy for Professional Services aligned to company growth goals - Lead, mentor, and scale a high-performing global team (Solutions Architects, Implementation Consultants, Engagement Managers) - Establish services as a strategic revenue driver while improving margins and efficiency Partner-Led Delivery Strategy - Build and scale a global partner delivery ecosystem (SIs, VARs, implementation partners) - Own end-to-end delivery outcomes to ensure on-time and on-budget, high-quality implementations and a consistent customer experience across internal and partner-led engagements Delivery Excellence - Own successful delivery of all customer implementations (on time, on budget, high quality) - Develop and standardize implementation methodologies, playbooks, and best practices - Ensure strong governance, risk management, and escalation handling across all engagements CPQ & Billing Expertise - Act as an executive sponsor and subject matter expert for CPQ and Billing implementations - Guide customers through complex Quote-to-Cash transformations - Partner with Product to influence roadmap based on customer and delivery insights Cross-Functional Partnership - Partner with Sales on scoping, SOWs, and deal structuring to ensure profitable delivery - Collaborate with Customer Success to drive adoption, expansion, and renewals - Work with Finance on forecasting, utilization, and services revenue planning Operational Excellence - Own core metrics: utilization, gross margin, delivery timelines, CSAT, and NPS across internal and partner delivery - Implement systems and processes to scale delivery operations globally - Drive continuous improvement across tools, automation, and offshore/onshore models - Leverage AI and automation to improve delivery efficiency, optimize resource utilization, and scale implementation capacity. Drive adoption of AI-enabled workflows across Professional Services and partner delivery to reduce time-to-implement and improve margins. What You Bring - 10–15+ years of experience in Professional Services, with at least 5+ years in senior leadership roles - Proven track record of scaling a PS organization in a high-growth SaaS environment - Deep expertise in CPQ and Billing systems (e.g., Salesforce CPQ, Zuora, Apttus/Conga, Stripe Billing, etc.) - Strong understanding of Quote-to-Cash workflows and enterprise SaaS implementations - Experience working with enterprise customers and managing complex, multi-threaded engagements - Strong commercial acumen (SOWs, pricing, margin management) - Ability to operate both strategically and tactically in a fast-paced environment Nice to Have - Experience in a startup or scaling environment (Series A–E) - Background in Salesforce ecosystem or adjacent platforms - Experience managing global/offshore delivery teams  Why This Role - Opportunity to build and shape a critical function at a high-growth company - Direct impact on revenue, customer success, and product direction - High visibility with executive leadership and board-level influence

About Nue.io Nue.io is a next-generation CPQ and revenue automation platform designed for modern SaaS and subscription-based businesses. Our mission is simple: empower go-to-market teams to move faster, close smarter, and scale with confidence. With an elegant, no-code interface and deep Salesforce integration, we streamline the entire quote-to-revenue journey — from complex pricing and approvals to seamless renewals. Backed by top-tier investors and trusted by forward-thinking companies, Nue.io is redefining revenue operations for a product-led world. But we’re more than our product — we’re a team built on curiosity, trust, ownership, and a genuine passion for building great things together. We foster a culture where people can do their best work, grow quickly, and make a real impact. And we’re growing! If you're excited by big challenges, smart teammates, and a high-velocity environment, we’d love to meet you. Role Overview We’re looking for a Senior IT Engineer to help build and scale corporate IT at Nue IO. In this role, you will own day-to-day implementation and continuous improvement of core IT architecture, security‑aligned processes, and the SaaS/identity ecosystem that keeps a distributed, product-focused SaaS company running securely and efficiently. You’ll act as a technical and operational lead for end-user devices, identity and access, SaaS application management, and IT security controls, partnering closely with Engineering and Dev Services. You’ll also mentor other IT team members and contribute to the roadmap for IT and security maturity (e.g., SOC 2, SOC 1, ISO‑aligned practices), in alignment with IT leadership. This role reports to the Director, IT. What You’ll Do: IT Architecture, Strategy & Ownership - Implement and maintain standard patterns for user lifecycle, access control, and device posture that align with security and compliance requirements, in partnership with the Director, IT. - Contribute hands-on input to the design and continuous improvement of IT architecture for corporate endpoints, identity, and SaaS applications. Endpoint & Asset Management - Design and maintain hardened baseline configurations for Mac endpoints, including MDM/EDR policies, patching, and disk encryption. - Ensure accurate, auditable asset inventories for laptops, networking gear, and key IT-managed services. - Establish and optimize tooling and automation for device provisioning, configuration drift detection, and secure offboarding. Identity, Access & SaaS Governance - Lead day-to-day identity and access management (IAM) across Google Workspace, HRIS/SSO, Salesforce, Slack, Atlassian, and other core apps. - Implement and drive RBAC and least‑privilege models, including role profiles by function and regular access reviews, in partnership with IT leadership. - Partner with functional owners on SaaS vendor onboarding, risk reviews, renewals, and entitlement rationalization. - Design and refine automated workflows (e.g., via HRIS/IdP/IT tooling) for joiner/mover/leaver processes. Security, Compliance & Risk - Act as a primary IT owner for controls related to: - Endpoint security (MDM/EDR, patching, disk encryption, USB/removable media policies). - Identity security (MFA enforcement, SSO, conditional access, OAuth governance). - Corporate SaaS hardening (admin roles, audit logs, configuration baselines). - Execute against the IT compliance framework defined by IT leadership, helping to maintain controls and documentation needed for SOC 2 / SOC 1 / privacy and related frameworks. - Collaborate with auditors and internal stakeholders to provide evidence, help identify and close gaps, and support readiness for security and compliance audits and assessments. - Help drive vulnerability management remediation across endpoints and IT‑managed services; prioritize and track remediation in partnership with Dev Services and Engineering. - Participate in incident response for account compromise, device loss, suspicious activity, or vendor breaches, including root cause analysis and follow‑up improvements. - Support responses to customer questionnaires around security and compliance of our products, in partnership with IT leadership. - Maintain an awareness of potential risks and vulnerabilities across Nue’s systems, and proactively raise and address gaps as they arise. IT Operations, Automation & Support - Serve as the primary point of contact for support for all employees and senior escalation point to other IT team members for complex IT issues (identity/SSO, access, networking, device security). - Design and implement automation and scripts to reduce manual toil across IT workflows. - Maintain and improve internal IT documentation, runbooks, and standards, ensuring they’re usable by both IT peers and business stakeholders. - Provide input into IT capacity planning (licenses, hardware refresh, key platforms) by surfacing trends, usage data, and technical recommendations to the Director, IT. - Implement and monitor logging and alerting systems for critical services to enable proactive support and incident detection. Leadership & Mentorship - Mentor other IT team members (including interns or junior engineers) on best practices, troubleshooting approaches, and security‑minded thinking. - Model strong communication with stakeholders; help translate technical tradeoffs into clear options and recommendations. - Influence and execute on IT projects and initiatives that align with security posture, audit requirements, and company growth, under the direction of IT leadership. What We’re Looking For: - 5+ years in corporate IT engineering, systems administration, or similar roles in a SaaS or high‑growth technology environment. - Deep hands‑on experience with: - Identity/SSO and user lifecycle (e.g., Google Workspace, Okta/Rippling or equivalent IdPs, SCIM/SAML/OIDC concepts). - Endpoint management at scale (MDM/EDR, OS hardening, patching, secure baselines). - Administration of a modern SaaS stack (productivity, collaboration, ticketing/ITSM, monitoring/logging, etc.). - Strong understanding of security and compliance frameworks (e.g., SOC 2, SOC 1, ISO 27001) and how IT controls support them. - Proven experience implementing or improving: - Access reviews and entitlement recertifications. - Device and asset lifecycle processes. - Change management and documentation around IT changes. - Excellent troubleshooting skills across layers (user/device → network → SaaS/IdP), with a bias toward root cause analysis and durable fixes. - Strong written and verbal communication skills; ability to produce clear runbooks, SOPs, and audit‑ready documentation. Nice to Have - Experience contributing directly to security questionnaires, customer/vendor risk assessments, or audits. - Familiarity with SIEM or security analytics tools and how IT telemetry feeds them. - Experience in a distributed or remote‑first organization where async and documented processes are critical. - Prior mentorship or informal leadership responsibilities within an IT or SecOps team.  Location & Work Style - Preferred: Ability to work in a North American time zone with strong overlap to Pacific Time. - Remote‑friendly, with occasional travel for team meetings or company events as needed.