NovoEd

Title: Sr. UX Designer Location: Remote - US Job Description: Who We Are? NovoEd's talent development platform empowers organizations to design and deliver experiential learning that accelerates business performance on a global scale. Since the company's founding at Stanford's social algorithm laboratory in 2012, global corporations, executive education providers, and training firms have relied on NovoEd to develop high-value capabilities through purposeful practice and application, coaching and mentorship, and group collaboration. NovoEd's proven approach to learning connects diverse groups of learners, mentors, and leaders in a high-impact online environment, unlocking your organization's collective knowledge and driving measurable outcomes. Who Are You? Are you passionate about building meaningful digital products that solve hard problems and delight users? Do you believe in the power of learning to transform careers and companies? Are you interested in working with a talented, mission-driven team? More importantly, do you thrive with ownership and autonomy? As a small, agile team, we're looking for a Senior UX Designer who can independently lead design initiatives from exploration through implementation. Design is one of NovoEd''s key differentiators. You'll partner with a cross-functional team that values craft, collaboration, and outcomes. If you''re excited by user-centered design, fast iteration, and having a strategic seat at the table, we'd love to talk. What Will You Do? - Design scalable, collaborative, and social online learning experiences used by Fortune 500 companies, universities, and training organizations - Own 1-2 major projects at any time, serving as the design lead who shapes solutions from initial problem exploration through final implementation - Partner closely with the product management team to frame problems, define project scope, explore multiple design approaches, and make well-reasoned recommendations - Provide production-ready mocks and assets, and work closely with engineers to balance quality and feasibility - Conduct user research and usability testing to validate design decisions and understand user goals - When challenges arise, proactively align stakeholders, propose solutions, and adjust scope as needed - Help shape the future of our product by contributing to product strategy and roadmap discussions What Skills Are Needed For This Role? Experience & Skills - 5+ years of experience designing products that have been used by end users and clients at scale - Proven track record of solving complex real-world problems with strategic thinking and elegant, user-centered solutions - Proficiency with the full design toolkit: wireframing, user flows, high-fidelity mocks, prototyping, user interviews, and usability testing - Expert-level skills with design tools like Figma, including advanced features like components and design libraries - Experience maintaining visual and interaction consistency by working within established design systems and contributing to their evolution - Strong visual design foundation with attention to detail and pixel-perfect execution - Understanding of accessibility standards (WCAG 2.1) and inclusive design principles - Experience designing responsive Web/Mobile experiences - Understanding of HTML/CSS and development constraints - Experience designing AI-powered features that enhance user workflows and personalize experiences is a plus - Familiarity with GenAI tools to accelerate workflows is a plus Preferred Qualifications Independent ownership: You can take projects from problem definition through execution, managing stakeholder relationships and driving decisions without constant guidance. You''re comfortable navigating ambiguity during early exploration phases and can synthesize unclear requirements into actionable design directions Collaborative leadership: You excel at building productive relationships with cross-functional partners of varying experience levels, from PMs to engineers Strategic communication: You present complex ideas clearly, anticipate concerns, and lead productive discussions that result in actionable outcomes Adaptive problem-solving: You stay focused on core problems while remaining flexible when new information or priorities emerge User-centered intuition: You balance data-driven decisions with cognitive empathy, making confident design choices even when complete research isn''t available Why Will You Love NovoEd? - A collaborative work environment - Fun remote collaborative events, such as virtual interactive classes, happy hours, and more! - Company-sponsored Professional Development - Paid parental leave for parents - Flexible vacation days - Comprehensive health care coverage - Phone bill and internet reimbursements (Yes! Your personal phone bill!) NovoEd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Plus 10% Bonus Sr UX Designer- US $145,000-$150,000 USD

• Design scalable, collaborative, and social online learning experiences used by Fortune 500 companies, universities, and training organizations • Own 1-2 major projects at any time, serving as the design lead who shapes solutions from initial problem exploration through final implementation • Partner closely with the product management team to frame problems, define project scope, explore multiple design approaches, and make well-reasoned recommendations • Provide production-ready mocks and assets, and work closely with engineers to balance quality and feasibility • Conduct user research and usability testing to validate design decisions and understand user goals • When challenges arise, proactively align stakeholders, propose solutions, and adjust scope as needed • Help shape the future of our product by contributing to product strategy and roadmap discussions

• Develop a comprehensive view of our funnel, channel mix, martech stack, and team capabilities, and bring a clear strategic point of view within your first 30 days • Design a modern demand generation system that balances inbound (organic search, content, brand), outbound (Growth Manager-led account engagement), and emerging channels (dark funnel, community, partner amplification, AI discoverability) • Deploy ABX as a precision tactic — applied to the right ICP segments at the right time as part of a broader channel strategy • Own pipeline contribution targets and the metrics framework that tracks them honestly: real pipeline • Manage relationships with our paid media agency, web developer, and other 3rd parties as needed • Directly manage and develop our established Growth Manager (SDR) team through coaching, skill development, and performance management • Equip Growth Managers with high-quality sequence infrastructure, messaging playbooks, and account targeting frameworks. Position outbound as one powerful component of a multi-channel pipeline engine, evolving the team’s operating model as inbound and brand-sourced demand grows • Partner closely with Sales leadership on ICP, territory coverage, handoff criteria, and pipeline quality feedback loops • Develop a content strategy grounded in organic discoverability and buyer education that builds authority across the full buyer journey • Work with our content team to align investment with where buyers actually research: peer communities, analyst coverage, LinkedIn, and AI-assisted search • Apply a modern point of view on content gating — treating distribution and trust as strategic levers alongside lead capture • Contribute to brand positioning work that makes NovoEd recognizable and authoritative in enterprise L&D • Develop earned and owned media strategies (thought leadership, executive voice, analyst relationships, co-marketing) that build category presence over time • Partner with the VP of Marketing on campaign narrative and integrated campaign execution • Partner with Revenue Operations — who own the martech stack (Salesforce, HubSpot, ZoomInfo, LinkedIn Sales Navigator, Gong Engage, PathFactory) — to optimize systems for demand generation impact • Define the requirements: attribution models, reporting views, and dashboards that give leadership an honest view of pipeline health and channel contribution • Collaborate with RevOps on lead routing, lifecycle stage definitions, scoring models, and data quality standards that support the demand engine

• Design, develop, and deploy production-grade AI-powered backend systems. • Integrate LLMs and traditional ML models into performant, scalable architectures. • Integrate and optimize vector databases for retrieval-augmented generation (RAG) pipelines and other traditional ML queries. • Write clean, well-structured, and testable Python code following best practices. • Capable of thinking about performance and ensuring optimal decision making to reduce latency. • Build hybrid architectures that balance LLM calls with traditional ML. • Debug complex, cross-layer issues spanning backend, AI inference, and UI integration. • Conduct thorough dev testing before QA handoff to ensure production reliability. • Collaborate with product, backend, and frontend engineers to deliver cohesive solutions.

• Develop a deep understanding of NovoEd’s capabilities for new and existing products, identifying the benefits, differentiators, and value statements of each, and lead go-to-market efforts for them • Identify dynamic market trends, the competitive landscape, and changing customer needs to help accelerate our growth • Define user and buyer personas, prioritize their biggest challenges, define segments, understand purchasing behaviors, and research competing offerings • Craft compelling enterprise messaging and positioning that excites and educates customers, and informs our unique product strategy • Collaborate with product, sales, and marketing teams to build impactful demos and sales enablement materials • Partner with product managers and developers to bring new features and products to market • Lead cross-functional operational readiness teams to price, position, and sell new products • Define and analyze the competitive landscape for new and existing products and partner with product managers to prioritize growth opportunities

• Manage end-to-end recruiting operations for both full-time positions and contingent hiring efforts • Develop effective recruitment strategies and identify future staffing needs • Draft and post job advertisements, coordinate communication with candidates and hiring managers, schedule interviews, and maintain the applicant tracking system (Greenhouse) • Plan onboarding and offboarding activities and perform new employees orientation to deliver an exceptional early experience • Conduct and analyze exit interviews and make actionable recommendations based on data • Process background and reference checks efficiently to ensure a thorough evaluation of potential candidates • Compose new procedures and policies to continually improve the efficiency of the HR department and organization as a whole and to improve the employees’ experience • Proactively identify cultural trends and create action plans to enhance employee engagement • Consistently champion the cultivation of an environment that aligns with NovoEd’s vision for diversity, equity, inclusion, and belonging • Assist in administering benefits, compensation, and employee performance management programs • Assist in developing and implementing employee training & development programs • Support employees with efficient problem-solving when any human resources issues arise • Provide an effective and dedicated HR advisory service to employees in relation to leaves of absences, grievance matters, organizational change, and other employee-relations matters

• Design scalable, collaborative, and social online learning experiences used by Fortune 500 companies, universities, and training organizations • Own 1-2 major projects at any time, serving as the design lead who shapes solutions from initial problem exploration through final implementation • Partner closely with the product management team to frame problems, define project scope, explore multiple design approaches, and make well-reasoned recommendations • Provide production-ready mocks and assets, and work closely with engineers to balance quality and feasibility • Conduct user research and usability testing to validate design decisions and understand user goals • When challenges arise, proactively align stakeholders, propose solutions, and adjust scope as needed • Help shape the future of our product by contributing to product strategy and roadmap discussions

• Design and implement scalable, secure, and maintainable backend systems primarily using Ruby on Rails. Lead the architecture and development of backend services with a strong focus on performance, reliability, and long-term maintainability. Contribute to both new feature development and modernization of legacy systems. • Use modern development workflows—including AI-assisted coding tools and coding agents—to accelerate development while maintaining rigorous engineering standards. Evaluate and validate AI-generated code to ensure correctness, security, and architectural consistency. • Lead the design and development of APIs (REST, GraphQL) that enable reliable communication between internal services and external platforms. Integrate third-party services while ensuring performance, security, and data integrity. • Collaborate closely with frontend teams to ensure clean service boundaries and consistent system behavior. Use modern tooling and AI-assisted workflows to improve API development, testing, and documentation. • Design and optimize relational databases to support high-performance and scalable applications. Ensure schemas, queries, and indexing strategies support complex workloads and evolving product needs. • Identify and resolve performance bottlenecks using observability tools and modern diagnostics, including AI-assisted analysis when appropriate. • Own initiatives that improve platform performance, reliability, and overall engineering productivity. Identify systemic technical debt, architectural constraints, or operational inefficiencies that slow development or impact customer experience, and lead cross-team efforts to address them. Drive improvements to platform capabilities, developer tooling, and system architecture that enable teams to ship high-quality software more efficiently as the platform scales. • Drive the strategic identification and prioritization of technical debt across the platform. Identify systemic architectural constraints, legacy patterns, or platform-level inefficiencies that impact scalability, development velocity, or customer experience. Partner with engineering leadership and product teams to prioritize remediation efforts based on technical risk and business impact. • Drive engineering improvements that increase developer productivity and accelerate the delivery of reliable, high-quality features. Identify systemic bottlenecks in development workflows, infrastructure, or platform architecture that slow down teams, and lead initiatives to address them. • Serve as a technical leader in identifying and addressing complex issues that impact the reliability, performance, and scalability of the platform. Rather than focusing solely on reactive debugging, analyze production incidents and operational patterns to uncover systemic problems affecting the system.

• Own the vision, strategy, and roadmap for the Creator Platform within NovoEd’s Learn+ product, enabling organizations to create, manage, and scale collaborative learning experiences. • Conduct continuous customer discovery across enterprise organizations, executive education programs, training companies, and mid-market businesses to identify opportunities and validate product direction. • Own product initiatives from problem definition through release and iteration, working closely with engineering and design teams to deliver high-quality solutions. • Define product requirements, prioritize the roadmap, and make thoughtful trade-off decisions that balance customer needs, business impact, and technical feasibility. • Partner with product marketing, sales, and customer success teams to support product launches, enable customer adoption, and help communicate product value. • Use data and customer insights to measure product impact, improve adoption, and expand how customers use the platform. • Collaborate directly with customers and prospects to gather feedback, demonstrate product capabilities, and inform product strategy.

• Own the vision, strategy, and roadmap for the Creator Platform within NovoEd’s Learn+ product, enabling organizations to create, manage, and scale collaborative learning experiences. • Conduct continuous customer discovery across enterprise organizations, executive education programs, training companies, and mid-market businesses to identify opportunities and validate product direction. • Own product initiatives from problem definition through release and iteration, working closely with engineering and design teams to deliver high-quality solutions. • Define product requirements, prioritize the roadmap, and make thoughtful trade-off decisions that balance customer needs, business impact, and technical feasibility. • Partner with product marketing, sales, and customer success teams to support product launches, enable customer adoption, and help communicate product value. • Use data and customer insights to measure product impact, improve adoption, and expand how customers use the platform. • Collaborate directly with customers and prospects to gather feedback, demonstrate product capabilities, and inform product strategy.