Nightingale Education Group

• Responsible for the development, administration, teaching, and evaluation of learners in one (or more) of the College’s general education courses. • Advise and mentor students and monitor learner performance in accordance with course objectives and published schedules under the Director, General Education. • Assist learners with study problems and evaluate their potential for successful achievement in course or discipline. • Maintain accurate attendance and performance records of learners and submit required reports according to published deadlines. • Attend faculty meetings and other faculty activities as required. • Perform additional duties and responsibilities as assigned.

• Contributes to the effect recruitment and enrollment of new learners by providing superior customer service through coordinating all testing for prospective learners. • Assists in the collection and processing of required admissions documents to meet accreditation and compliance standards and support the successful enrollment and completion of all learners. • Processes testing ticket requests for all incoming prelicensure applicants and determines appropriate exam pathways. • Creates and disseminates voucher codes for entrance and advanced placement exams. • Monitors scheduled appointments to minimize no shows, technical issues, rescheduled appointments, and enforces testing goals with each learner through proactive outreach. • Supports resolution in testing technical issues including troubleshooting, escalations, and proctoring. • Analyzes exam results to determine appropriate placement, documents and reports on all exam results in appropriate systems and to appropriate parties. • Coordinates virtual tutoring for entrance exams as needed. • Creates, updates, and monitors multiple tracking systems for demographic, program, and testing information. • Records all learner correspondents, updating, maintaining learner records, and related notes in learner management system (LMS) and customer relation management (CRM) system accurately and in real-time. • Collects all required documentation needed for new learner enrollment to complete an application file and tracks applicant progress by updating and maintaining required tracking. • Reviews all required documentation needed for new learner enrollment, and resolves conflicting information in electronic files, ensuring accreditation and compliance standards are met. • Provides a daily activity report (DAR). • Collaborates cross functionally, including facilitating 1:1s, to ensure all enrollment processes are handled seamlessly to achieve a successful enrollment. • Identifies and makes recommendations on areas of improvement in processes or policies. • Assists in additional functional projects as they arise.

• Supports retention and degree completion by assisting learners to explore alternative funding options • Advises learners regarding eligibility criteria and application procedures for all available federal, state scholarships, as well as institutional financial assistance programs • Collaborates cross-functionally to process additional funding to cover a learner’s remaining gap balance • Provides financial resources regarding scholarships and private lending options • Provides ongoing updates regarding status of gap balance funding and/or disbursement details • Reviews learners’ documents and applications for accuracy and completeness to proceed with funding processing • Performs consistent and thorough audits of portfolio to ensure funding matches the general ledger postings • Participates in the successful implementation of other functional projects as they arise

• Partners with function leaders regarding new requisition requests and conducts intake meetings • Develops and reviews job ads for accuracy • Determines sourcing efforts for hard-to-fill positions and collaborates with the Recruiting Specialist • Reviews and screens candidates prior to submitting for further review • Schedules screens and interviews for function leaders as needed • Extends job offers via the applicant tracking system and initiates background checks and drug screens • Works on talent acquisition projects as needed

• The Processor, Financial Aid, prepares and processes learner Title IV Aid in accordance with federal, state and institutional regulations and guidelines for determining eligibility and awarding Title IV Funds using excellence and integrity. • The Processor provides document review for accuracy, compliance and inclusiveness in preparation for the delivery and coordination of federal, state, and institutional Title IV FSA funds to learners accounts in a timely manner. • The Processor provides support to Financial Aid by tracking ISIRs, collecting learners documents to clear verification, C codes, UEH and multiply conflicts of data. • This role is responsible for repackaging Title IV funds and providing customer service to current learners and back end support for FA advisors and the Assistant Manager as needed. • Additionally, the Processor, by checking data accuracy, contributes in preparing disbursements for electronic delivery of Title IV funds to the College.

• Serve as the first point of contact for prospective learners • Assist in the collection and maintenance of required admissions documents • Set interview appointments to determine prospective students' interests and qualifications • Schedule and conduct presentations and workshops for prospective students • Handle incoming department calls and direct them appropriately • Make 50-75 outgoing phone calls daily in response to inquiries • Track and document daily phone calls and correspondence in the learner database

• Prepares and assist in the application and delivery of Federal Student Aid and military funds for new and current learners • Provides document review for accuracy, compliance, and completeness in preparation for the delivery and coordination of federal, state, and institutional funds • Provides support the Learner Funding Advisor Function by tracking Institutional Student Information Records (ISIR), reviewing learner’s documents to clear verification, C codes, Unusual Enrollment History (UEH), and conflicting data • Verifies data accuracy, and assists in preparing disbursements for electronic delivery of Title IV and military funds • Advises learners and parents regarding academic and career objectives in relation to higher education funding • Analyzes learners’ eligibility for a variety of aid programs, including Title IV, military, and other funding • Assists all learners, learner families, and other relevant parties who may be involved in funding options • Reviews current learner documents to verify eligibility, completeness, and accuracy as required to draw Title IV and military funds

• Assist in developing and implementing innovative programs to onboard, train, mentor, develop, engage, and retain the colleges collaborators • Provide consultation and support services in curriculum delivery, strategies, assessment, and technology • Facilitate faculty development and enhancement of teaching skills and knowledge • Design and implement programs to ensure institutional compliance with policies and best practices • Manage multiple projects under tight deadlines • Identify training needs and coordinate with subject matter experts • Analyze problems/issues of diverse scope and determine solutions • Provide support for existing online faculty and professional development offerings • Maintain records to track and monitor faculty progress and participation

• Overseeing and optimizing data-driven initiatives • Making crucial technology decisions to enhance data infrastructure capabilities • Driving actionable insights and fueling organizational growth • Providing guidance and leadership in shaping long-term goals and objectives • Developing and executing plans that align with company mission, vision, and values • Ensuring effective and efficient resource utilization • Developing and executing data strategies that align with overall business goals • Overseeing design, development, and maintenance of scalable data models • Driving implementation and enhancement of ETL processes • Collaborating with cross-functional teams for data and analytics needs • Establishing and enforcing data governance policies and best practices • Monitoring data performance metrics and conducting regular assessments • Staying abreast of industry trends and emerging technologies • Identifying, developing, and implementing process or policy improvements • Developing and managing functional budgets

• Plays a pivotal role in the effective recruitment and enrollment of new learners at Nightingale College • Initiate outbound phone calls and receives and handle inbound calls to set appointments and conduct interviews with prospective learners • Responsible for contacting prospective learners to confirm and conduct scheduled appointments, ensuring all information is communicated • Provides a daily activity report (DAR) to the Supervisor • Generates leads by requesting referrals and enters all new inquiry information in the appropriate system • Follows the contact strategy and tracks all correspondence with prospective learners in the appropriate system • Utilizes the Discover, Commit, Start Application process with prospective learners • Assists prospective learners, learner families, and other relevant parties with decision-making • Invite qualified applicants to apply, ensuring they receive all necessary information and support • Answers questions about the appropriate Nursing Program with accuracy • Updates and maintains learner records in learner management system (LMS) • Review all required documentation needed for new learner enrollment • Collaborates with other functions to provide the highest level of service for enrolling learners • Participates in weekly Admissions meetings