• Lead the Delivery Insights, Reporting, and Workforce Management functions to support operational performance, workforce effectiveness, and business decision-making across Service Delivery • Develop and deliver executive-level performance insights, reporting, and analysis that identify trends, risks, opportunities, and actionable recommendations to support operational and client success • Monitor operational metrics, including service level performance, quality results, productivity, staffing, attendance, adherence, occupancy, shrinkage, utilization, and client-specific KPIs • Lead workforce management activities, including forecasting, capacity planning, scheduling, real-time management, and workforce governance to ensure alignment with operational, client, and financial objectives • Lead reporting governance by establishing standardized reporting methodologies, dashboards, data quality controls, and reporting processes that support accurate and actionable business intelligence • Partner with cross-functional stakeholders to improve data quality, reporting automation, system adoption, reporting efficiency, and business visibility • Establish processes to identify, communicate, track, and resolve operational risks through trend analysis, root cause investigations, accountability frameworks, and performance improvement initiatives • Provide recommendations that support operational improvements, workforce effectiveness, client retention, customer experience initiatives, and business performance objectives • Lead the reporting and insights cadence for Service Delivery, including weekly, monthly, quarterly, and ad hoc business reviews • Collaborate with Service Delivery, Workforce Management, Quality Assurance, Client Services, Finance, Human Resources, Technology, and other stakeholders to align operational priorities and business objectives • Promote a culture of data-driven decision-making, operational accountability, and continuous improvement across the organization • Lead, coach, and develop leaders and team members while establishing performance expectations, accountability standards, and organizational capabilities in workforce optimization, analytics, reporting, and operational consulting • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Perform other duties as assigned.

Role Description We're seeking a highly motivated and client-focused Account Director to manage strategic relationships with key customers across multiple verticals. This individual will serve as the primary point of contact for assigned accounts, ensuring: - Exceptional client satisfaction - Commercial performance - Alignment between Fetcherr’s product suite and each client’s business objectives Key Responsibilities: - Serve as the day-to-day contact for strategic clients, managing relationships and ensuring high levels of satisfaction and engagement - Understand client needs and business goals, and translate them into actionable plans that align with Fetcherr’s capabilities - Proactively identify opportunities to drive additional value for the client through product adoption, feature utilization, and cross-sell initiatives - Support contract renewals and commercial discussions, working closely with internal stakeholders to deliver mutually beneficial outcomes - Coordinate with internal teams (Product, Program, Tech, Support, and Data Science) to ensure successful solution delivery and issue resolution - Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement - Represent the client’s voice internally to influence product development and service enhancements - Willingness to travel for client meetings, QBRs, or industry events Qualifications - 10-12 years of experience in a client-facing commercial role ideally involving customer success, account management, or strategic partnerships - Strong interpersonal and relationship management skills with the ability to interact confidently at multiple organizational levels - Excellent communication skills, both verbal and written, including the ability to present effectively to senior stakeholders - Analytical thinker with the ability to derive insights from data and drive strategic conversations - Self-starter with the ability to manage multiple priorities in a fast-paced, dynamic environment - Bachelor’s degree in Business, Economics, Aviation Management, or a related field. A Master’s degree is a plus - Experience in travel, mobility, logistics, marketplaces, or other demand-driven industries – advantage - Experience working with enterprise clients – advantage Benefits - Competitive salary and performance-based incentives - A comprehensive benefits package, including professional development opportunities - The opportunity to work with cutting-edge AI technology across multiple industries - Flexible work options, including remote opportunities - A collaborative and inclusive workplace culture Company Description Fetcherr, experts in deep learning, e-commerce, and digitization, is disrupting traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. While Fetcherr initially focused on the airline industry, the company is now expanding into additional verticals, bringing its dynamic AI-driven optimization capabilities to new industries such as travel, mobility, retail, e-commerce, and beyond.

• Quality control oversight of contract lab activities e.g. routine testing, testing results review and approval, generation of Certificate of Analysis, review/approval of technical documents such as method validation and qualification protocols/reports, and regulatory filing documents per project needs as required • Manage and lead clinical and commercial quality control compliance for stability, reference standard, and specification programs • Support the establishment of QC systems such as product specifications, product expiry, reference standard program, QC documentation including SOP’s, material specifications and other quality documents, etc. • Support CMC Analytical Development in a QC aspect by review and approval of applicable documents in support of activities such as method development, transfer, characterization, comparability investigations, analytical test method qualification plans/protocols and reports • Perform data review of trending for in-process testing, release, and stability and identify data trends, to ensure compliance with regulatory filings and ICH or other global health authority guidance documents, as applicable • Support technology transfer and process performance qualification with product characterization/process validation activities • QC support in the generation, quality, and compliance review of bioanalytical data from preclinical and clinical projects for proprietary compounds and in some cases support for sample analysis projects • Support tox material inventory monitoring process, to ensure no impediments to completing studies • Additional responsibilities and ad hoc projects as required

• Identify, research, and target potential private and public foundation partners that align with the organization's mission and objectives. • Cultivate and nurture relationships with foundation program officers, trustees, and decision-makers. • Collaborate with the program teams to gather data, stories, and information necessary for grant applications. • Ensure grant applications are submitted on time and in compliance with all requirements. • Oversee the administration of grants, ensuring that all grant reporting requirements are met and deadlines are adhered to. • Maintain comprehensive records of grant applications, approvals, and rejections. • Act as the primary point of contact for foundation partners, providing regular updates on the impact of their grants. • Collaborate with cross-functional teams to ensure alignment and delivery of programs and projects promised to foundation partners. • Develop and manage an annual budget for foundation fundraising initiatives. • Partner with the E.D. to set and achieve fundraising targets, ensuring that the organization's financial goals are met through foundation contributions.