NeuraFlash, Part of Accenture

Role Description The Sr. Salesforce Developer will be responsible for bringing Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA, and launch their solutions. - The Sr. Developer will also contribute to our internal product development. - Responsible for building out major components of our internal product that we will use to package our solutions. - Opportunity to make significant contributions to our success by working with the rest of our talented team and exciting customers. Qualifications - 5+ years project experience in a hands-on technical position. - 3+ years of experience with Salesforce in a development or configuration capacity. - BS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience. - Has worked on multiple Salesforce project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development. - Experience implementing new deployments of Salesforce. - Experience implementing new Service Cloud deployments, TableauCRM, and Experience Cloud is a huge plus! - Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management. Requirements - Work directly with our customers to define requirements and present and deliver solutions. - Responsible for architecting solutions and developing in Visualforce, Apex, Lightning Components, JavaScript, AJAX, and other technologies to build customized solutions. - Lead technical design sessions with customers and project team. - Ability to quickly acquire new technical expertise and understanding of latest Salesforce features and major launches and train and mentor our team on them. Certifications - Any Salesforce certifications are a plus, preferably Platform Developer I or Platform Developer II certifications. Skills/Technical - Solid understanding of Salesforce Platform and its architecture. - Understanding of Service Cloud, Macros, LiveAgent Development, Omni-Channel, SOS, Snap-In’s is a big plus. - Working hands-on experience on writing code in Apex, Visualforce, Lightning Components, JavaScript. - Hands-on experience on any JavaScript technologies like Node, Angular, React is a huge plus. - Experience with Web Services Concepts like REST, SOAP, JSON, and XML. Skills/Interpersonal - Attention towards detail – detail oriented. - Strong team player. - Great communication skills. - Keep an open mind and must be flexible to change. Benefits - Remote & In-Person: Work out of our HQ in Massachusetts, one of our regional hubs, or remotely while staying connected as one team. - Travel: Anticipated travel commitment of up to 25% for certain roles. - Flexibility: Culture of trust and understanding, allowing for personal commitments. - Collaboration: Opportunities for feedback and suggestions through town halls & company meetings. - Celebrate Often: A fun work environment with celebrations for both big and small achievements.

Role Description AS AN AWS TECHNICAL ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO: - Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers. - Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity. - Facilitate business process reviews to identify customer requirements and processes. - Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud. - Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI. - Translate customer requirements into contact center design, leveraging best practices, and other AWS Services. - Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards. - Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities. - Drive best practice contact center design into each and every aspect of solution delivery. - Effectively manage all aspects of project and customer communications. - Deliver customer end user training and documentation. - Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management. - Lead vision and strategy discussions with contact center and customer service leadership and management. Qualifications - Customer-facing contact center experience. - Experience building integrations across WFM, CRM, and contact center solutions. - Experience with communications protocols and APIs such as WebRTC and SIP. - Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js). - Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers. - API integration experience. - Strong troubleshooting and debugging skills. - Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing. - Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs. - Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy. - Contact Center architecture knowledge. - Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment. - Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability. - Experience in technology/software sales, pre-sales, or consulting. - Advanced knowledge of AWS services and cloud architecture. - Salesforce knowledge and familiarity with Salesforce Service Cloud. - Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.). - Experience with WorkForce Management solutions. - Experience working with outbound dialers and campaign management. - Knowledge of software development methodologies such as Agile and Scrum. - AWS Cloud Practitioner Certification. - AWS Developer Associate Certification or Professional. - AWS Solution Architect Certification or Professional. - Salesforce Certified Administrator. Benefits - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. - Flexibility: We build a culture of trust and understanding. We value good work, not the hours in which you get it done. - Collaboration: You have a voice here! Our executive team holds town halls & company meetings where they address any suggestions or questions asked. - Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Our teams love to have fun and celebrate achievements together.

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. We are looking for a Sales Cloud Solution Architect to join our amazing Lead-to-Cash team! You'll bring Salesforce Sales Cloud project implementations to life by working with our customers to understand their business, identify their requirements, then leading the team through design, development, QA and launch of their solutions. We are building a best-in-class team and this role will have the opportunity to make significant contributions working with the rest of our talented team, exciting customers, and partnering closely with our Salesforce and AI Teams! As the Architect on the project, you will own overall design success and lead the development team in building awesome client solutions. You'll have the opportunity to: - Work with our customers to define requirements, propose & deliver solutions related to their Sales processes - Support architecture and own configuring best-in-class implementations of Sales Cloud - Configure Salesforce Solutions using point and click tools available on the platform eg. Process Builder and Visual Flows - Understand and leverage Salesforce Platform to implement scalable solutions - Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers - Coach and mentor your junior team members on best practices to deliver your projects - Interface directly with Salesforce to craft new solution perspectives - Support our Pre-Sales team with industry perspectives, demos, and deal execution - Craft thought leadership pieces that accelerate the NeuraFlash brand within the Sales Transformations space - Quickly acquire new technical expertise and understanding of latest Salesforce features and major launches Requirements: - 5+ years project experience in a hands-on position - 10+ implementations experience of Salesforce Sales Cloud - 5+ years of experience with Salesforce in a development or configuration capacity - Understanding of Sales, Sales Operations, Product, and Business Operations with experience solving Complex Use Cases utilizing the breadth of the Salesforce Platform - Understanding of Release Management, Application Lifecycle Management, Development Lifecycle and Deployment Best Practices and Governance - Client Facing Experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, Enterprise Application Architecture - Solid understanding of Salesforce Platform and its architecture Preferred Skills: - Experience coaching and mentoring Salesforce talent - Attention towards detail – detail oriented - Strong team player - Great communication skills - Keep an open mind and must be flexible to change - Any Salesforce Certifications is a Plus, preferably Salesforce CPQ , Service Cloud, Community Cloud, Sales Cloud or Field Service Lightning Consultant Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 04/22/2026 and open for at least 3 days. California Annual Salary Range $94,400 to $266,300 USD Cleveland Annual Salary Range $87,400 to $213,000 USD Colorado Annual Salary Range $94,400 to $230,000 USD District of Columbia Annual Salary Range $100,500 to $245,000 USD Illinois Annual Salary Range $87,400 to $230,000 USD Maryland Annual Salary Range $94,400 to $230,000 USD Massachusetts Annual Salary Range $94,400 to $245,000 USD Minnesota Annual Salary Range $94,400 to $230,000 USD New York / New Jersey Annual Salary Range $87,400 to $266,300 USD Washington Annual Salary Range $100,500 to $245,000 USD Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What’s it like to be a part of NeuraFlash, Part of Accenture? - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. - Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done - Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. - Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. AS A DATA CLOUD SOLUTION ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO: - Lead discovery & architecture of customer data strategies, ensuring alignment between business goals, data models, and AI-driven use cases - Assess existing data ecosystems, including legacy data warehouses, cloud platforms, and integrations, to define the optimal Data Cloud architecture and migration strategy - Design scalable and secure data architectures on Salesforce Data Cloud—defining DLOs, DMOs, identity resolution strategies, and real-time data activation patterns - Develop enterprise-level solution blueprints, integration frameworks, and reference architectures that align with Salesforce and NeuraFlash best practices - Collaborate cross-functionally with data engineers, architects, product managers, and Salesforce technical teams to ensure seamless delivery - Serve as a trusted advisor to both customers and Salesforce teams—demonstrating how Data Cloud unlocks value across Service, Marketing, and AgentForce use cases - Architect and oversee integrations between Salesforce Data Cloud, MuleSoft, Snowflake, and other enterprise systems using real-time and batch patterns - Own pre-sales architecture in partnership with account executives—build solution demos, estimates, and presentations that articulate the business value of Data Cloud - Evangelize the Salesforce Data Cloud vision, including modern data activation, zero-copy architecture, and industry-specific applications - Explore and implement emerging AI capabilities, including GPT & LLM-driven use cases powered by unified customer data QUALIFICATIONS: - 8+ years of overall experience in technology consulting, data strategy, or enterprise architecture - 3+ years hands-on experience in Salesforce ecosystems with deep understanding of Data Cloud, including DLO/DMO design, ingestion, and activation - Proven track record leading end-to-end data architecture and implementation—from discovery and design through deployment and enablement - Experience with modern data platforms such as Snowflake, Databricks, BigQuery, or Redshift - Strong understanding of data modeling, identity resolution, governance, and segmentation - Understanding of MuleSoft, API design, and integration patterns - Familiarity with data visualization and analytics tools (Tableau, Looker, Power BI) - Proficiency in Python, SQL, or data frameworks (pandas, Spark, DataFrames) is a plus - Salesforce Data Cloud Consultant or Architect certifications preferred - Excellent communication and executive presentation skills, capable of translating complex data concepts into clear business value Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 04/22/2026 and open for at least 3 days. California Annual Salary Range $94,400 - $266,300 USD Cleveland Annual Salary Range $87,400 - $213,000 USD Colorado Annual Salary Range $94,400 - $230,000 USD District of Columbia Annual Salary Range $100,500 - $245,000 USD Illinois Annual Salary Range $87,400 - $230,000 USD Maryland Annual Salary Range $94,400 - $230,000 USD Massachusetts Annual Salary Range $94,400 - $245,000 USD Minnesota Annual Salary Range $94,400 - $230,000 USD New York / New Jersey Annual Salary Range $87,400 - $266,300 USD Washington Annual Salary Range $100,500 - $245,000 USD Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What’s it like to be a part of NeuraFlash, Part of Accenture? - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. - Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done - Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. - Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. Required Qualifications: - 10+ years of experience in management consulting, enterprise strategy, or digital transformation - Proven experience defining and operationalizing agentic AI use cases - Strong understanding of AI/LLM platforms and ecosystems (e.g., Salesforce Agentforce/Einstein, OpenAI, AWS, Azure) and their business applications - Expertise in translating emerging technology into business value, ROI, and measurable outcomes - Deep proficiency in Salesforce platform strategy (Sales, Service, Data Cloud, AI), including ecosystem integration - Understanding of contact center technologies, business processes, and metrics a big plus - Experience with business architecture and operating model design (capability models, value streams, target state roadmaps) - Ability to connect business strategy to execution, partnering closely with product, engineering, and delivery teams - Experience leading executive-level conversations, workshops, and strategic decision forums - Strong storytelling and communication skills with dynamic and engaging personality, simplifying complex concepts for senior stakeholders - Working knowledge of AI governance, risk, ethics, and compliance, particularly in regulated environments - Comfort operating in ambiguity and shaping problem statements in early-stage strategy engagements - Experience contributing to practice development, frameworks, or thought leadership Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What’s it like to be a part of NeuraFlash, Part of Accenture? - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. - Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done - Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. - Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. NeuraFlash, Part of Accenture is growing and hiring a Solutions Engineer! As a member of our Solutions Engineering team, you’ll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Salesforce, Agentforce, and more! Working closely with and reporting to our Senior Director of Solutions Engineering, you will be responsible for demonstrating and creating value for NeuraFlash, Part of Accenture services and products for Salesforce, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for projects. As a Solution Engineer, you'll also contribute to our product development efforts and Service/Agentforce Product Portfolio through field feedback to our Product Managers. Our Product Managers collaborate closely with our Practice Leads and establish a best-in-class pre-sales process to provide high growth and penetration into key accounts in the Salesforce ecosystem. YOU'LL HAVE THE OPPORTUNITY TO: - Demonstrate Salesforce and NeuraFlash, Part of Accenture's products/assets to customers - Lead discovery sessions, presentations, and workshops with prospects and customers - Gather requirements for large-scale service transformation projects - Create compelling demos and deliver to customers and prospects, showcasing the power of the Salesforce platform and the value of NeuraFlash, Part of Accenture as a Consulting Partner - Create and modify Proposals SOW’s and create responses to RFP’s working alongside the NeuraFlash, Part of Accenture delivery team - Help maintain and update lead management, pipeline & forecasting in Salesforce - Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements - Learn about Salesforce, Agentforce, Einstein, AWS and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs - Collaborate closely with delivery to develop project scope & estimates and execute our pre-sales process to the highest degree - Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products - Continuously ensure the highest possible level of customer experience - Drive innovation in the areas of Salesforce capabilities and AI in full partnership with NeuraFlash, Part of Accenture’s AI teams REQUIRED QUALIFICATIONS: - 2 - 3 years experience selling CRM solutions/services - preferably Salesforce and Agentforce or a similar technology - 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience - B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience PREFERRED SKILLS: - 2 - 3 years in a consulting role - Expert understanding of contact center telephony solutions - Solid understanding of the Salesforce platform & architecture - A keen interest in learning rapidly in the AI Space - Strong customer facing skills - Attention towards detail with great communication skills - Team player - Passion to succeed and drive the company forward What’s it like to be a part of NeuraFlash, Part of Accenture? - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. - Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done - Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. - Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. As a Salesforce Architect focused on Agentforce, you will be responsible for building compelling Agentforce-powered experiences for users and delivering impactful business value to our clients. You'll have the opportunity to make significant contributions to our success by working with the rest of our talented AI team to delight customers. This position is focused on architecting and executing technical solutions for Agentforce and related-technologies. You will have the opportunity to: - Lead and own the technical solution design. This includes designing and understanding the complete Agentforce solution which includes topics, instructions, actions with corresponding automation/code, agent deployment methods, and supporting data structures. - Deep dive into the limits and boundaries of Agentforce Agents, finding novel solutions to drive business outcomes. - Collaborate with customers, Project Managers, Solution Architects, Developers and UX Designers to translate business needs into well-architected solutions - Oversee and contribute to all stages of the project lifecycle—from initial design through development, testing, and final deployment - Follow and understand new Salesforce products and technical capabilities Required Qualifications: - 6+ years of experience in application and software development - 4+ years of experience with Salesforce in a development role - Bachelor's or Master's degree in Computer Science or a related field - Proficiency in Apex and JavaScript, with exposure or working knowledge of modern coding languages (e.g. Python, Java, C#) - Experience developing Salesforce technologies including Flows, Lightning Web Components, or Visualforce - Understanding of front-end web development principles and technologies (HTML/CSS) - Strong communication skills; the ability to convey complex technical details to all audiences - Experience with using source control and branching/pull requests strategies - Familiarity with CI/CD solutions and DevOps principles Preferred Skills: - Experience working with Agentic AI Systems and Generative AI capabilities - Any additional Salesforce certifications are a plus, preferably Platform Developer II or Agentforce Specialist certifications What can you expect in the interview process? - Recruiter screen (phone) - 30 minutes - Introductory conversation to discuss the role and your experience - Panel Interview with Real-Time Exercise (Video) - 60 minutes - The call will be split into two parts: - You’ll receive a prompt and talk through potential solution options and live on the spot (no offline preparation required) - You’ll get some time to interact with NeuraFlash, Part of Accenture delivery team members - Organization lead interview (Video) - 45 minutes - You’ll talk through your career goals and relevant work examples - You’ll discuss challenges you have overcome and the tools you used to get there - Leadership interview (Video) - 45 minutes - You’ll meet with a member of our leadership team Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 04/22/2026 and open for at least 3 days. California Annual Salary Range $94,400 - $266,300 USD Cleveland Annual Salary Range $87,400 - $213,000 USD Colorado Annual Salary Range $94,400 - $230,000 USD District of Columbia Annual Salary Range $100,500 - $245,000 USD Illinois Annual Salary Range $87,400 - $230,000 USD Maryland Annual Salary Range $94,400 - $230,000 USD Massachusetts Annual Salary Range $94,400 - $245,000 USD Minnesota Annual Salary Range $94,400 - $230,000 USD New York / New Jersey Annual Salary Range $87,400 - $266,300 USD Washington Annual Salary Range $100,500 - $245,000 USD Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What’s it like to be a part of NeuraFlash, Part of Accenture? - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. - Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done - Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. - Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. We are excited to welcome a talented Revenue Cloud Solution Architect to our Revenue Solutions team. This role is pivotal in driving business transformation and enabling organizations to unlock the full potential of their Go-to-Market strategies. By leveraging state-of-the-art Quote-to-Cash technologies, the Revenue Cloud Solution Architect will help optimize sales and finance alignment, streamline operational processes, and deliver scalable, impactful solutions. Our team is committed to building a best-in-class organization. In this role, you will have the opportunity to contribute meaningfully while collaborating with a dynamic group of colleagues, innovative clients, and trusted partners, including Salesforce and AI teams. As a Solution Architect, you will be responsible for the success of solution designs, providing technical leadership, and delivering transformational and financially impactful client solutions. Position Overview The Revenue Cloud Solution Architect will lead the design, development, and implementation of Revenue Cloud and Revenue Lifecycle Management (RLM) / Revenue Cloud Advanced (RCA) solutions for digital transformation initiatives. This role involves close collaboration with business stakeholders, product owners, and technical teams to ensure the delivery of tailored solutions that meet specific business requirements. You will play a key role in modernizing Quote-to-Cash processes, driving efficiencies, improving sales performance, and scaling revenue operations. Your responsibilities will span both strategic vision and hands-on technical execution, ensuring that projects deliver measurable value and align with long-term business objectives. Additionally, you will serve as a thought leader in the areas of Revenue Lifecycle Management, platform enablement, and systems integration, driving innovation and best practices across multiple initiatives. Key Responsibilities Solution Design and Architecture - Architect Comprehensive Solutions: Design end-to-end Salesforce solutions tailored for Revenue Cloud, focusing on areas such as Configure, Price, Quote (CPQ) and Invoicing. - Develop Blueprints: Create detailed architectural blueprints that incorporate integrations, customizations, and system configurations to ensure seamless functionality. Quote-to-Cash Optimization - Evaluate Processes: Analyze existing product configuration, pricing, quoting, and ordering workflows to identify inefficiencies and improvement opportunities. - Implement Enhancements: Develop solutions that align with business goals, ensuring scalability, accuracy, and optimized performance across Quote-to-Cash processes. Stakeholder Collaboration and Management - Engage Stakeholders: Work closely with cross-functional teams, including senior leadership, Sales Operations, IT, Legal, Accounting, and Finance, to define requirements and create roadmaps. - Ensure Alignment: Act as the primary liaison between technical and business teams, fostering effective communication and shared understanding of project objectives. Implementation Leadership - Guide Projects: Lead the implementation of Salesforce Revenue Cloud solutions, ensuring that projects are completed on time, within budget, and to the satisfaction of all stakeholders. - Oversee Technical Execution: Provide strategic direction and manage all phases of the implementation process, including design, testing, deployment, and post-go-live support. Customization and Integration - Leverage Tools: Utilize Salesforce-native tools and features, such as Product Catalog Management, Transaction Management, Dynamic Revenue Orchestration, and Invoice Management. - Manage Integrations: Oversee the integration of Salesforce with other enterprise systems (e.g., Netsuite, Avalara, Stripe, DocuSign) and ensure data integrity during migrations. Continuous Improvement and Innovation - Stay Current: Keep up with Salesforce updates and industry trends, proactively identifying opportunities for improvement and innovation. - Recommend Solutions: Evaluate and introduce new features, tools, and processes to enhance Salesforce-based workflows and operational efficiency. Qualifications Experience - Salesforce Expertise: A minimum of 4+ years working with Salesforce, with at least 3 years specializing in CPQ and Billing projects. - Proven Track Record: Experience leading large-scale transformation projects, particularly in enterprise settings. - Financial Knowledge: Solid understanding of accounting operations, including billing, invoicing, payment processing, and revenue recognition fundamentals. - Metrics Mastery: Familiarity with financial metrics such as ACV, TCV, ARR, and other performance indicators, with the ability to model and explain calculations effectively. - CLM & E-Signature Tools: Hands-on experience with tools like Document Generation, Contract Lifecycle Management (CLM), and e-signature solutions. - Integration Skills: Knowledge of integrating Salesforce with third-party platforms, including Netsuite, Avalara, Stripe, DocuSign, SureTax, Chargent, or Dynamics 365. Technical Skills - Salesforce Configuration: Proficient in Salesforce configuration, including objects, flows, Lightning components, and customizations. - Custom Solutions: Experience in building and extending custom quoting and pricing solutions on the Salesforce platform. - Development Skills: Familiarity with Apex and Omniscript is a plus. - Data Analytics: Expertise in Salesforce reporting, dashboards, and sales performance analytics. - Integration Tools: Knowledge of integration concepts and tools like MuleSoft, Workato, and REST/SOAP APIs. Leadership & Communication - Effective Communication: Strong ability to present complex technical concepts in a clear, relatable manner to diverse audiences. - Team Leadership: Proven skills in mentoring and guiding cross-functional teams, including analysts, developers, and consultants. - Risk Management: Capable of identifying potential risks and communicating timeline adjustments effectively to stakeholders. Business Acumen - Process Expertise: In-depth knowledge of Sales, Product Management, Billing, and Accounting workflows, and their interdependencies. - Go-to-Market Knowledge: Familiarity with Channel, Partner, and Marketplace go-to-market strategies. - Results-Driven: Proven ability to align Salesforce solutions with business objectives to deliver measurable performance improvements. Certifications (Preferred) - Salesforce Certified Revenue Cloud Consultant (strongly preferred) - Salesforce Certified CPQ Specialist (strongly preferred) - Salesforce Certified Omnistudio Consultant - Salesforce Certified Platform App Builder - Salesforce Certified Platform Developer I - Salesforce Certified Application Architect (strongly preferred) Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 04/22/2026 and open for at least 3 days. California Annual Salary Range $94,400 - $266,300 USD Cleveland Annual Salary Range $87,400 - $213,000 USD Colorado Annual Salary Range $94,400 - $230,000 USD District of Columbia Annual Salary Range $100,500 - $245,000 USD Illinois Annual Salary Range $87,400 - $230,000 USD Maryland Annual Salary Range $94,400 - $230,000 USD Massachusetts Annual Salary Range $94,400 - $245,000 USD Minnesota Annual Salary Range $94,400 - $230,000 USD New York / New Jersey Annual Salary Range $87,400 - $266,300 USD Washington Annual Salary Range $100,500 - $245,000 USD Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What’s it like to be a part of NeuraFlash, Part of Accenture? - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. - Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done - Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. - Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. AS AN AWS TECHNICAL ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO: - Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers - Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity - Facilitate business process reviews to identify customer requirements and processes - Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud - Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI - Translate customer requirements into contact center design, leveraging best practices, and other AWS Services - Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards - Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities - Drive best practice contact center design into each and every aspect of solution delivery - Effectively manage all aspects of project and customer communications - Deliver customer end user training and documentation - Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management - Lead vision and strategy discussions with contact center and customer service leadership and management QUALIFICATIONS: - Customer-facing contact center experience - Experience building integrations across WFM, CRM, and contact center solutions - Experience with communications protocols and APIs such as WebRTC and SIP - Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) - Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers - API integration experience - Strong troubleshooting and debugging skills - Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing - Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs. - Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy - Contact Center architecture knowledge - Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment. - Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability. - Experience in technology/software sales, pre-sales, or consulting - Advanced knowledge of AWS services and cloud architecture - Salesforce knowledge and familiarity with Salesforce Service Cloud - Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) - Experience with WorkForce Management solutions - Experience working with outbound dialers and campaign management - Knowledge of software development methodologies such as Agile and Scrum - AWS Cloud Practitioner Certification - AWS Developer Associate Certification or Professional - AWS Solution Architect Certification or Professional - Salesforce Certified Administrator Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 04/22/2026 and open for at least 3 days. California Annual Salary Range $94,400 - $266,300 USD Cleveland Annual Salary Range $87,400 - $213,000 USD Colorado Annual Salary Range $94,400 - $230,000 USD District of Columbia Annual Salary Range $100,500 - $245,000 USD Illinois Annual Salary Range $87,400 - $230,000 USD Maryland Annual Salary Range $94,400 - $230,000 USD Massachusetts Annual Salary Range $94,400 - $245,000 USD Minnesota Annual Salary Range $94,400 - $230,000 USD New York / New Jersey Annual Salary Range $87,400 - $266,300 USD Washington Annual Salary Range $100,500 - $245,000 USD Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What’s it like to be a part of NeuraFlash, Part of Accenture? - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. - Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done - Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. - Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. AS AN AWS TECHNICAL ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO: - Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers - Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity - Facilitate business process reviews to identify customer requirements and processes - Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud - Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI - Translate customer requirements into contact center design, leveraging best practices, and other AWS Services - Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards - Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities - Drive best practice contact center design into each and every aspect of solution delivery - Effectively manage all aspects of project and customer communications - Deliver customer end user training and documentation - Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management - Lead vision and strategy discussions with contact center and customer service leadership and management QUALIFICATIONS: - Customer-facing contact center experience - Experience building integrations across WFM, CRM, and contact center solutions - Experience with communications protocols and APIs such as WebRTC and SIP - Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) - Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers - API integration experience - Strong troubleshooting and debugging skills - Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing - Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs. - Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy - Contact Center architecture knowledge - Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment. - Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability. - Experience in technology/software sales, pre-sales, or consulting - Advanced knowledge of AWS services and cloud architecture - Salesforce knowledge and familiarity with Salesforce Service Cloud - Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) - Experience with WorkForce Management solutions - Experience working with outbound dialers and campaign management - Knowledge of software development methodologies such as Agile and Scrum - AWS Cloud Practitioner Certification - AWS Developer Associate Certification or Professional - AWS Solution Architect Certification or Professional - Salesforce Certified Administrator What’s it like to be a part of NeuraFlash, Part of Accenture? - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. - Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done - Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. - Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.