Netrix Global

• Develop and integrate LLM-based AI solutions via Copilot Studio & Prompt Flow; deploy AI agents into Teams, SharePoint, and Power Platform workflows. • Architect and deploy Microsoft 365 services (Exchange Online, OneDrive, Teams, SharePoint Online, Intune, M365 Apps) with scalable, secure designs. • Implement security & compliance features (Purview, Responsible AI) across M365 environments. • Automate tasks using PowerShell and build custom solutions with Power Automate & Power Apps. • Act as a trusted advisor for clients by leading technical workshops, delivering proofs of concept (POCs), and presenting AI and automation solutions with a clear, structured, and high‑impact communication style tailored to both technical and executive audiences. • Strong knowledge of Azure AI Foundry and Copilot Studio, with the ability to scale, operationalize, and govern AI solutions across enterprise environments, ensuring performance, security, and reliability as adoption grows.

• Design, build, and optimize data workflows for Machine Learning and GenAI solutions in cloud environments. • Develop and deploy Machine Learning and Generative AI (GenAI) models using AWS SageMaker. • Create and manage data and model pipelines to improve the efficiency of AI and machine learning systems. • Prepare and structure data for advanced AI and GenAI solutions. • Ensure seamless integration of data and AI solutions within cloud architectures, including data security and governance aspects. • Document and rigorously test models and workflows to meet accuracy and performance requirements. • Monitor and enhance the performance of Machine Learning models and services in production. • Manage Data Lake architectures, tailoring data to the needs of Machine Learning and GenAI workloads.

Role Description We are looking for an experienced and knowledgeable Information Security Engineer (Tier 3) to join our team! As an Information Security Engineer, you will be responsible for planning, implementing, and managing the overall security strategy for our managed customers. The ideal candidate should have strong understanding of cloud native SIEM solutions, Endpoint and Network security tools and compliance requirements. - Work closely as part of the team, and be independent to handle incidents, and drive incidents to resolution as well as learning and improving from them. - Collaborate with colleagues on various security projects and contribute towards best practices of processes, technology used and overall security awareness. - Maintain a teamwork mentality, working closely with colleagues on projects, learning from and supporting each other. - Maintain and improve the security technologies deployed, including creating use cases, customizing, or better configuring the tools based on past and current threats. - Adopt a quality service approach, proactively pointing out possible issues, providing detailed reporting, and staying available for support until an issue is resolved. - Be detail-oriented and flexible-minded to contribute to the 24/7 defensive capabilities of the SOC for the overall security of the organization and customers. - Exhibit curiosity, problem-solving mentality, and a keen interest in growing in the security area. - Analyze logs (from Security Information & Event Management system) and other sources to create reports and better prepare for suspicious events or malicious efforts. - Have solid experience working in a SOC environment, with a good understanding of network & application security and vulnerability management. - Possess good communication skills to interact with colleagues locally and internationally from both technical and non-technical backgrounds. - Perform penetration testing, vulnerability scanning, and manage and track remediation of identified vulnerable systems. Qualifications - 5+ years of Information Security experience - Working experience with integration with different security systems and devices - 2+ years coding and scripting experience in Python, Linux shell scripting or Windows Powershell scripting - Working experience and knowledge of SOAR platforms and solutions - 2-4 years of systems analysis - Working knowledge of Linux and syslog from CLI - Experience with computer network/application penetration testing and techniques - Proven ability and experience performing moderately complex security analysis for information technology - Excellent writing and communications skills in English - Familiarization with a variety of information and network security tools (Azure Sentinel SIEM, QRadar SIEM, Splunk, McAfee Security Suite, Cisco IDS/IPS, Tenable Nessus, and Palo Alto, among others) - Familiarization with a variety of Network Access Control software (Cisco ISE, ForeScout, etc.) - SQL or KQL knowledge is considered an advantage - Operational knowledge of API is considered an advantage Education Preferred - Bachelor's degree in computer information systems or related field Industry Certifications - Certified Information Systems Security Professional (CISSP) - Information Systems Security Engineering Professional (CISSP-ISSEP) - Systems Security Certified Practitioner (SSCP) - CompTIA Security+ - Certified Ethical Hacker (CEH) - Certified Security Analyst (ECSA) - Certified Incident Handler (ECIH) - CompTIA Cybersecurity Analyst (CSA+) - Information Technology Infrastructure Library (ITIL) - Cisco CCNA - Cisco CCNP + Security - MCSE - Linux+ Shift - Monday - Friday 8 AM - 5 PM CT, US Business hours (Central) with on-call participation. The shift may be rotated/changed based on support coverage requirements.

Role Description The Cloud Engineer is a technical position within the Managed Services division, responsible for managing Netrix and its customers' IT infrastructure (on-prem/hosted and cloud environments). The Cloud Engineer reports to the TOC/NOC Manager under Managed Services and serves as an escalation point for the TOC/NOC, Service Desk and Systems Team. The ideal candidate will have 3 to 5 years of hands-on experience and advanced skills in administration, management, monitoring, and troubleshooting of: - Windows Server environments - Virtualization (Hyper-V and VMware) - Microsoft Azure and Microsoft 365 administration - Backup Technologies This position requires excellent verbal and written communication skills as the primary point of customer interaction for incidents and service. Qualifications - Bachelor's degree in information technology or related field, or equivalent experience. - 3-5 years of hands-on experience in IT infrastructure support and management of core technology stack of Windows Servers, Virtualization (VMware, Hyper-V) and Backup. - 3-5 years of hands-on experience in Microsoft Azure and M365. Requirements - Action incidents and service requests tied to the administration, management, and troubleshooting of Windows Servers. - Troubleshooting and configuration of Active Directory, DNS/DHCP, File and Print Services. - Backup & Restore: Monitor, manage and troubleshoot backup jobs and restore requests across supported platforms (Veeam, Datto, Carbonite Evault or similar) and assist in Disaster Recovery processes and procedures. - Perform routine updates and upgrades on servers. - Provide guidance and serve as an escalation point for TOC/NOC, Service Desk and Systems Teams for both Netrix and customer environments. - Work collaboratively with other team members to provide a high level of customer service and meet departmental KPIs. - Document configurations, procedures, and best practices; maintain accurate technical documentation. - Participate in client onboarding, delivery, and internal continuous improvement initiatives. - Follow documented Change and Problem Management processes for Netrix and its customers. - Continually work toward the development of their technical skill set(s) to better serve the Netrix Global organization and its clients. Benefits - Competitive compensation package - Comprehensive group benefits to meet the needs of you and your family - Flexibility and time off when you need it - Casual work environment Company Description At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals, and commit us to a common purpose: - We Own Outcomes - Win Together - Make An Impact - Enjoy The Journey - Respect All Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators. At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.

Role Description This Tier 1 Support Technician role is a remote position based in Argentina. At Netrix Global, the Tier 1 Support Technician will be responsible for: - Intaking customer calls and emails. - Conducting initial assessments of incidents and service requests. - Opening and documenting tickets in our ITSM tool. - Escalating cases per customer procedures. - Working with vendors to open tickets on behalf of customers. - Providing timely and accurate responses to all incoming requests. The goal is to ensure an excellent customer experience, facilitate fast problem resolution, and help eliminate recurring issues. Qualifications - Minimum 2 years of experience working with ticketing systems (e.g., ServiceNow, Jira, Cherwell, Footprints). - Experience with remote monitoring and network monitoring tools (e.g., LogicMonitor, ConnectWise Command, N-Able). - Strong customer service attitude and interpersonal skills. - Excellent written and verbal communication skills in English. - Proven ability to manage multiple tasks effectively and efficiently. - Strong teamwork skills with demonstrated ability to collaborate in fast-paced environments. - Flexible, self-motivated, and highly organized. Requirements - Basic knowledge of network protocols and configurations. - Advanced understanding of operating systems, business applications, printing, and networking. - Strong troubleshooting and problem-diagnosis skills. - Ability to quickly adapt to changing environments. Benefits - Swiss Medical: SMG-30 (family members included). - AWS and Azure certifications. - Happy club: Pedidos Ya. - Internet and connectivity. - Competitive salary and benefits. - English in company. - Ability to work remotely. - An awesome learning environment for you to develop.

• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations • Performing disaster recovery operations and data backups when required • Protecting data, software, and hardware by coordinating, planning and implementing network security measures • Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems • Monitoring network performance to determine if adjustments need to be made • Conferring with network users about solving existing system problems • Operating master consoles to monitor the performance of networks and computer systems • Coordinating computer network access and use • Provide specific detailed information for hardware and software selection • Ability to travel to client sites as needed, both locally and air travel in cases where necessary • Availability to work all shifts as needed.

• Collaborate on the design of user-centered digital experiences by participating in needs analysis, defining workflows, and continuously improving usability in web and/or mobile applications. • Create visually appealing, consistent interfaces that align with the design system, ensuring clarity, accessibility, and visual consistency across all digital products. • Design, implement, and maintain backend services and RESTful APIs using ASP.NET MVC and Web API. • Ensure reliability, scalability, and seamless integration with frontend applications and third-party systems. • Design low- and high-fidelity wireframes, mockups, and interactive prototypes using tools such as Figma, enabling the rapid validation of ideas and the communication of solutions to stakeholders. • Support user research activities (interviews, surveys, benchmarking, heuristic analysis) to understand behaviors, problems, and opportunities for improvement in the user experience. • Apply basic usability principles (Nielsen's heuristics, UX best practices) and collaborate on the implementation of accessibility standards. • Work in a way that respects and contributes to existing design systems, ensuring visual consistency and the reuse of components. • Work closely with development teams to ensure that designs are implemented correctly, participating in handoffs and reviews. • Iterate on designs based on internal feedback and user data, demonstrating the ability to learn and continuously improve. • Document design decisions, workflows, and components, ensuring clear communication with multidisciplinary teams.

Role Description As a member of our growing team, the Presales / Design Engineer fulfills duties including, but not limited to, the following: - Work with clients to develop company-wide solutions that fit their business needs - Build and maintain strong relationships with clients - Assist clients in guiding corporate decisions based on data received about their current rooms - Conduct site surveys and assist in recommendations for new or upgraded builds - Stay current on new technology and keep existing clients informed of new technology that would benefit their business - Prepare Proposals, Scopes of Work, and Bill of Materials for all projects - Create and deliver infrastructure drawing packages - Create and deliver AV one line drawing packages - Lead internal peer-review meetings, verifying the scope, build, and cost of new projects - Work closely with Account Executives in managing all open opportunities - Create and manage new project repositories for internal teams - Assist in managing project costs, margins, and resourcing - Onsite visits to project locations (~25% travel required) - Maintain and update project trackers - Attend weekly project status review calls - Attend client facing project scope review meetings - Work collaboratively with Project Managers, Delivery Engineers, Field Supervisors, and Programmers - Exhibit personal responsibility, accountability, and teamwork - Must be able to work flexible hours as needed Qualifications - 8 Years of relevant experience - Strong understanding of Microsoft Teams and Teams Room Systems on both Android and Windows - Strong understanding of Q-SYS, Neat, Crestron, Logitech, Jabra, Biamp, Polycom, Cisco, and similar products - Strong understanding of AI automated camera tracking systems - Strong understanding of network-based AV distribution systems - Ability to create and understand AV system designs - Ambition/drive to learn new technologies or areas as needed for job requirements - Excellent customer service skills (external and internal clients/team members) - Must be willing to collaborate and work well with other team members - Eager, self-motivated, and capable of learning/understanding a complex environment quickly Requirements - Certifications: - Microsoft Teams Room (MS-700) - InfoComm CTS General - Q-SYS Level One - Q-SYS Control and UCI Advanced Lua Scripting - Q-SYS Vision Suite - Crestron Masters Certified Programmer - Biamp Tesira AV Processing and Distribution – Software Programming Lvl 02 - CAD and Drafting skills preferred - Strong organizational and communication skills - Ability to maintain deadlines for multiple tasks - Ability to interact professionally with clients, account executives, and design architects - Strong understanding of IT networking - Familiarity with Microsoft Office tools (Lists, Excel, Word, One Note, PowerPoint, Planner) - Familiarity with Adobe Suite to create user interface guides Benefits - Competitive compensation package - Comprehensive group benefits to meet the needs of you and your family - Flexibility and time off when you need it - Casual work environment

• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. • Performing disaster recovery operations and data backups when required. • Protecting data, software, and hardware by coordinating, planning and implementing network security measures. • Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. • Monitoring network performance to determine if adjustments need to be made. • Conferring with network users about solving existing system problems. • Operating master consoles to monitor the performance of networks and computer systems. • Coordinating computer network access and use. • Provide specific detailed information for hardware and software selection. • Ability to travel to client sites as needed, both locally and air travel in cases where necessary. • Availability to work all shifts as needed.

Role Description Netrix Global is seeking a Database Associate to support operational database tasks across Client environments. As a contributing member of the broader Database Services team, this role involves: - Executing structured support requests - Managing report deployments - Assisting with data movement and cleanup operations under the guidance of senior SME Database Engineers Support service includes: - Executing predefined SQL scripts - Conducting data provisioning and decommissioning activities such as inserts, updates, and deletes - Managing Azure Storage Account requests and supporting historical data loads - Deploying reports and handling user access requests - Participating in go-live events - Supporting Azure Data Services (ADS) document loads - Documenting completed tasks to maintain transparency and audit readiness As a member of the team, you will be on a structured on-call rotation that includes: - 24x7 support coverage for critical activities such as production releases - High-priority service requests - Tasks requiring execution during off-hours This role is designed to help maintain the reliability of Client's data operations and will focus primarily on day-to-day support and task execution unless directed otherwise by the service manager. Qualifications - Must be physically based within the United States - College degree, technical school, or equivalent experience preferred - Excellent oral, organizational, and written communication skills - Basic knowledge of PCs, operating systems, applications, networks, and hardware concepts - Good analytical and problem-solving skills - Ability to multi-task and adapt to changes quickly - Self-motivated with the ability to work in a fast-moving environment - Strong attention to detail, teamwork, and eagerness to learn Benefits - Competitive compensation package - Comprehensive group benefits to meet the needs of you and your family - Flexibility and time off when you need it - Casual work environment - Remote/home office option with some travel required Company Description At Netrix Global, our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals, and commit us to a common purpose: - We Own Outcomes - Win Together - Make An Impact - Enjoy The Journey - Respect All Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering integrated, optimized, and future-proof solutions. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators. At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.