Netrix Global

• Deliver Microsoft Copilot workshops, immersion sessions, and enablement engagements for clients across multiple industries • Facilitate executive-level conversations focused on AI transformation, productivity improvement, operational enablement, and responsible AI • Conduct Art of the Possible demonstrations and showcase practical Microsoft Copilot use cases • Deliver hands-on workshops covering Microsoft 365 Copilot, Copilot Studio, Copilot Agents, prompting strategies, governance considerations, analytics, extensibility, and adoption best practices • Lead user adoption and change enablement sessions for business users, champions, IT teams, and leadership stakeholders • Conduct Copilot user training sessions including effective prompting techniques, workflow optimization, and real-world usage scenarios • Support organizations in identifying high-value business use cases and adoption opportunities • Assist clients in understanding AI readiness, governance considerations, licensing impacts, and operational implications • Facilitate workshops focused on Copilot analytics, usage reporting, champion enablement, and adoption acceleration • Deliver both technical and non-technical content in a way that is approachable, engaging, and business-focused • Independently coordinate assigned workshops and enablement engagements from kickoff through completion • Manage engagement schedules, meeting coordination, stakeholder communication, and delivery timelines • Conduct pre-engagement discovery sessions and readiness coordination activities • Ensure workshop deliverables, agendas, and supporting materials are properly prepared and aligned to client objectives • Track action items, risks, dependencies, and follow-up activities throughout engagement delivery • Collaborate with internal project managers, consultants, architects, and sales teams when broader delivery support is required • Maintain strong client communication and relationship management throughout engagements • Support post-engagement follow-up discussions and roadmap conversations • Collaborate with leadership to mature and scale AI-focused workshop and adoption offerings • Help develop repeatable workshop frameworks, user adoption methodologies, enablement content, templates, and reusable assets • Contribute to the evolution of Copilot-focused offerings as Microsoft technologies and enterprise AI adoption continue to evolve • Identify emerging client needs, AI trends, and market opportunities that can be incorporated into future services • Assist with internal enablement initiatives to help upskill delivery and sales teams • Participate in refining workshop structures, engagement flows, and client experience strategies • Contribute ideas for new AI adoption, governance, enablement, and operational offerings

• Partner directly with Sales teams to support AI-related opportunity development and pursuit strategy • Participate in client meetings to understand business objectives, operational challenges, technical constraints, implementation risks, and transformation goals • Lead or assist with development of solution architectures, implementation strategies, statements of work, delivery assumptions, and operational transition planning • Conduct AI readiness assessments, discovery sessions, architecture discussions, and implementation planning engagements designed to accelerate production delivery opportunities • Collaborate closely with architects, engineers, consultants, and delivery leadership across Data & AI and adjacent practices

• Lead the design and evolution of scalable frontend architectures for enterprise-grade applications. • Define patterns, standards, and best practices for building modular, maintainable, and high-performing frontend ecosystems. • Develop complex user interfaces using React.js, React DOM, TypeScript, and modern JavaScript (ES6+), ensuring high code quality, maintainability, and performance. • Build reusable and scalable components aligned with design systems. • Design, implement, and maintain microfrontend architectures leveraging Module Federation. • Manage shared dependencies, enforce governance strategies, and define versioning policies across distributed frontend applications. • Continuously analyze and optimize application performance across large-scale ecosystems. • Identify bottlenecks, reduce bundle sizes, improve rendering efficiency, and ensure fast load times and seamless user experiences. • Assess existing frontend platforms and lead modernization initiatives. • Refactor or migrate legacy applications into modern architectures while minimizing risk and preserving business continuity.

• Collaborate with Sales to resolve billing discrepancies and ensure accurate account reconciliation. • Maintain the integrity and accuracy of customer master data within ERP and CRM systems. • Conduct approximately 25–30 outbound collection calls daily to follow up on outstanding balances. • Accurately enter and manage data within company systems, including Salesforce and Intacct (training provided). • Prepare and distribute customer account statements using Microsoft Excel. • Process customer credit applications and maintain related documentation. • Handle credit card payment processing in accordance with company policies. • Submit and manage invoices through customer portals. • Assist with cash application activities, including posting payments and reconciling accounts. • Perform additional duties as assigned to support departmental objectives.

• Identifying, creating, preparing data required for modern Data solutions and Data for AI. • Designing ETLs and ELTs for data transformations. • Designing, building and management of Datalakes architectures. • Working with Apache Hadoop projects (Spark, Hive, Pig, Oozie, Airflow, etc). • Integrating and testing Data solutions. • Creating and documenting the tests to meet requirements. • Working with Bigdata Environments. • Managing Data Cloud services, data access, security and data governance. • Analyzing and prepare data for Machine Learning workloads. • Managing monitoring and logs of applications and services.

Role Description Netrix Global, an award-winning global provider of cybersecurity and IT services, seeks a highly motivated Strategic Partnerships Manager who will lead and execute the business development strategies with our TSD/Master Agency partnerships and new and existing referral partners. This role is expected to recruit new referral partners and manage partnerships, including executing co-sell and comprehensive go-to-market plans for each partner with a focus on scalable lead generation that contributes to significant new bookings and gross profit maximization. Success in this role includes driving leads that convert to opportunities that result in bookings and revenues with high-volume net new logo acquisition from referral partners. This Strategic Partnerships Manager position is remote based located in Central/Midwest in the United States is preferred. Qualifications - 5 plus years of experience in partnership management, business development, or channel sales - Experience with TSD/Master Agent ecosystem (App Direct and Telarus preferred) - Strong existing relationships with sub agents/trusted advisors/referral partners/MSPs - Strong understanding of go-to-market organizational structure to leverage and align with our partners, channels, sales, and marketing teams - Strong background and understanding of key players and competitors in the ecosystem - Creative and structured thinker who finds ways to unblock challenging problems - Great commercial and product instincts - Strong communicator comfortable presenting to senior executives internally and externally - Data and analysis driven in all business decisions - Incredibly responsive and solution-oriented - Curious and creative, consistently seeking out ways to improve our partnerships and business - Deep and varied experience as a deal maker and growth leader in business development and/or strategic partnerships - Experience preparing industry analyses and presentations, and presenting to Executive Leadership, internal and external - Proven track record of effectively collaborating, prioritizing tasks, and cross-functional demands. Additionally, fostering a culture of treating partners as valued clients Requirements - Recruit and manage (new and existing) referral and resale partners (MSPs, VARs, trusted advisors and consultants) to promote the sales of Netrix's service offerings which includes both managed and professional services. - Establish monthly cadence and QBRs with key partners (GTM initiatives, partnership alignment and status, escalation resolution, and pipeline review) - Keep Netrix partner records in Netrix CRM (Salesforce) up to date at all times. - Support channel senior executives in negotiating new partnership contracts to establish mutually beneficial relationships. - Lead and run joint events with partners (in collaboration with marketing, sales teams and other Netrix employees where applicable and appropriate). - In collaboration with marketing, develop sales enablement content for Netrix internal sales and for channel partners on Netrix. - Train partners on the key offerings and Go-To-Market solutions provided by Netrix, for lead generation and opportunity creation. - Review, support and suggest additional partner portal content by ensuring that partners have the latest offerings from Netrix. - Conduct account mapping, introductions and lead generating relationships with assigned partners to drive new opportunities and bookings for Netrix. - Develop the right go-to-market strategy, behaviors, and goals both with our partners and with our internal sales team. - Drive awareness through social channels and social selling to promote our program, our partners and joint solutions and serve as evangelist for Netrix and our partners. - Develop and maintain accurate lead and opportunity pipeline in Netrix's CRM (Salesforce). - Collaborate with sales team members on all leads and opportunities generated by your channel partners as a Netrix liaison to support moving the opportunity through the sales process. - Support role for ensuring that referral partner's SPIFFs are communicated, compensation questions answered timely, issues resolved, working with accounting and channel leadership. Benefits - Competitive compensation package - Comprehensive group benefits to meet the needs of you and your family - Flexibility and time off when you need it - Casual work environment - Remote/home office option with some travel required Company Description At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose: We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators. At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.

• Own and run the full monthly, quarterly, and annual close process from start to finish, ensuring accuracy, timeliness, and consistency • Oversee general ledger, revenue recognition (ASC 606), payroll, AP/AR, accruals, and reconciliations • Prepare and review monthly financial statements, variance analyses, and management reporting • Ensure compliance with GAAP, internal controls, and PE reporting requirements • Manage and optimize accounting processes within Sage Intacct, including system improvements and automation • Serve as the primary point of contact for external auditors and tax advisors • Support budgeting and forecasting • Lead, mentor, and develop the accounting team (as applicable) • Support international accounting operations, including multi-entity, multi-currency environments (if applicable) • Assist with M&A integration, system conversions, and process scaling as the business grows

• Provide first-level technical support for Netrix customers by responding to incoming calls, emails, and system-generated alerts. • Accurately document incidents and service requests in the ITSM tool, including troubleshooting steps performed and their outcomes. • Monitor critical infrastructure alerts through remote monitoring systems and escalate issues appropriately when higher-level support is needed. • Maintain accurate documentation within the ITSM system and leverage the Knowledge Base for incident resolution. • Deliver exceptional customer service by keeping customers informed of incident progress, planned changes, or outages. • Ensure tickets are routed to the right resource and resolved quickly and efficiently, meeting SLA requirements. • Follow customer-specific processes and Standard Operating Procedures (SOPs). • Complete end-of-shift checklists and turnover reports. • Participate in continuous improvement initiatives for the Service Desk and contribute to Knowledge Base documentation. • Acquire and maintain knowledge of ITIL best practices for incident management. • Contribute to team projects that improve efficiency and quality of support delivery. • Accept and apply feedback from management and quality assurance programs. • Keep customers and internal teams informed about issue trends, critical incidents, and escalations. • Collaborate closely with Netrix engineers and other technical teams to resolve complex issues. • Build effective relationships with customers, educating them on system operations and applications as needed. • Contribute positively to team culture by maintaining an open mindset, positive attitude, and team camaraderie. • Work alternate schedules, including holidays, weekends, and off-shift hours, as required. • Be available for overtime when needed to cover open shifts, absences, or time off.

• Manage Linux IT infrastructure (on-prem/hosted and cloud environments) • Respond to alerts generated by monitoring and operational tools • Perform remediation within defined SLAs • Collaborate with team members to provide customer service • Document configurations, procedures, and best practices • Participate in client onboarding, delivery, and internal continuous improvement initiatives

About The Opportunity Netrix Global is seeking a Cloud Engineer - Linux Administrator, a technical position within the Managed Services division, responsible for managing Netrix and its customers' Linux IT infrastructure (on-prem/hosted and cloud environments). The Cloud Engineer reports to the Cloud Systems Manager under Managed Services and serves as an escalation point for the Tier 1 Technical/Network Operations Center TOC/NOC, Service Desk, and Systems Team. The ideal candidate will have 5-7 years of hands-on experience and strong skills in administration, management, monitoring, and troubleshooting of Linux environments (on-prem/cloud and physical/virtual) and familiarity with related application and network support. The role is responsible for responding to alerts generated by monitoring and operational tools, assessing events that require investigation, and performing remediation within defined SLAs. In addition to day-to-day operational support, this role contributes to small-scale projects, ongoing tuning and optimization of monitoring and alerting systems, and proactive maintenance activities such as patching and remediation to ensure platform stability, performance, and security. This position requires excellent verbal and written communication skills as the primary point of customer interaction for incidents and service. How You Will Make an Impact - Incident Management & Troubleshooting: Action Incidents and Service Requests tied to the administration, management, and troubleshooting of Linux Servers/Endpoints in production/dev environments and related network and application issues. Includes but not limited to Investigating and resolving Linux OS, application, middleware, and connectivity issues, Troubleshoot boot, performance, storage, filesystem, CPU/memory, and process-related problems, Analyze logs and identify the root cause of incidents, Support troubleshooting of services such as web servers, SMTP relay, DNS resolution, SSL/TLS, scheduled jobs, and agent-based tools, Escalate complex issues when needed, while maintaining ownership through resolution. - Systems Administration: Includes but not limited to Managing users, groups, permissions, sudo access, SSH configuration, Support package management, OS upgrades, kernel updates, and repository administration, Manage services through systemd and troubleshoot failed daemons/services, Perform storage administration including filesystems, mounts, LVM, swap, and disk utilization cleanup, Develop and maintain basic automation using Bash. - Network and Security: Includes but not limited to Validating network connectivity, firewall rules, ports, routing, and name resolution, Support troubleshooting related to SMTP, DNS, proxy, certificates, and secure remote access, Apply Linux security best practices, hardening standards, and vulnerability remediation, Review and maintain access controls, audit logs, and privileged access usage, Configure and validate network settings required for new asset deployments, server onboarding, and migration activities. - Perform routine health checks, updates and upgrades, system validations on Linux environments - Monitor Linux server/endpoint performance, capacity, uptime, and service availability - Provide guidance and serve as an escalation point for TOC/NOC, Service Desk and Systems Teams for both Netrix and customer environments. - Work collaboratively with other team members to provide a high level of customer service and meet departmental KPIs. - Participate in on-call rotations, including weekends and after-hours support. - Document configurations, procedures, and best practices; maintain accurate technical documentation. - Participate in client onboarding, delivery, and internal continuous improvement initiatives. - Follow documented Change and Problem Management processes for Netrix and its customers. - Continually works toward the development of their technical skill set(s) to better serve the Netrix Global organization and its clients. What You Will Bring to The Table Qualifications - Bachelor’s degree in information technology or related field, or equivalent experience. - 5-7 years of hands-on experience in Linux infrastructure support of on-prem/cloud infra, both physical and virtual Required Skills and Experience Essential / Core Skills - Knowledge of Linux workloads in cloud environments and virtualized environments on-premises (VMware) - Strong administration skills in Ubuntu, RHEL, CentOS, Rocky and AlmaLinux distributions and knowledge and hands-on experience with systemd, journald / rsyslog, package managers (yum, dnf, apt), users/groups/permissions, SSH / SCP / SFTP, cron / scheduled jobs, process and service management - Strong troubleshooting methodology and root cause analysis and experience with top / htop, ps / free / vmstat / iostat / sar, df / du / lsblk / blkid / mount, journalctl / dmesg / tail / grep / awk / sed, netstat / ss / curl / wget / dig / nslookup / traceroute / ping / nc / telnet - Basic Networking Fundamentals and understanding of TCP/IP, DNS, SMTP, HTTP/HTTPS, SSL/TLS certificates , firewalld / iptables basics, port and connectivity testing - Web / Middleware / Infrastructure Services - Experience supporting one or more of the following: Apache / Nginx , Postfix / mail relay services, DNS tools and validation, reverse proxies / load balancers, SSL certificate deployment and renewal Supplemental / Good-to-Have Skills - Experience working in a Managed Service Provider (MSP) environment is a plus. Or Familiarity with Enterprise Operations via ticket-driven support environments. - Experience with Tools like LogicMonitor, Zabbix/Nagios, other cloud monitoring platforms or centralized logging tools. - Scripting and Automation Skills - Ability to automate operational tasks and create troubleshooting scripts. Soft Skills - Excellent verbal and written communication skills in English. - Strong problem-solving and analytical thinking skills. - Self-motivated with the ability to prioritize tasks and manage time effectively. - Exceptional customer service and client communication. - Ability to work independently or collaboratively within a team. - Consistent follow-up and attention to detail on open tasks and tickets. - Ability to work remotely with minimal distractions and a reliable internet connection. Shift: 5 days/ Week; Rotational shifts to cover 24*7 support for Netrix customers and available for on-call. The initial shift schedule will be updated for training with the SME / Manager in Argentina/ US business hours. After that, it will be rotated to accommodate 24/7 coverage for Netrix customers based in the US. About Us At Netrix Global, our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators. At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.  What You Can Expect from Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal. To learn more about Netrix Global, please go to www.netrixglobal.com