Role Description The Cloud Engineer is a technical position within the Managed Services division, responsible for managing Netrix and its customers' IT infrastructure (on-prem/hosted and cloud environments). The Cloud Engineer reports to the TOC/NOC Manager under Managed Services and serves as an escalation point for the TOC/NOC, Service Desk and Systems Team. The ideal candidate will have 3 to 5 years of hands-on experience and advanced skills in administration, management, monitoring, and troubleshooting of: - Windows Server environments - Virtualization (Hyper-V and VMware) - Microsoft Azure and Microsoft 365 administration - Backup Technologies This position requires excellent verbal and written communication skills as the primary point of customer interaction for incidents and service. Qualifications - Bachelor's degree in information technology or related field, or equivalent experience. - 3-5 years of hands-on experience in IT infrastructure support and management of core technology stack of Windows Servers, Virtualization (VMware, Hyper-V) and Backup. - 3-5 years of hands-on experience in Microsoft Azure and M365. Requirements - Action incidents and service requests tied to the administration, management, and troubleshooting of Windows Servers. - Troubleshooting and configuration of Active Directory, DNS/DHCP, File and Print Services. - Backup & Restore: Monitor, manage and troubleshoot backup jobs and restore requests across supported platforms (Veeam, Datto, Carbonite Evault or similar) and assist in Disaster Recovery processes and procedures. - Perform routine updates and upgrades on servers. - Provide guidance and serve as an escalation point for TOC/NOC, Service Desk and Systems Teams for both Netrix and customer environments. - Work collaboratively with other team members to provide a high level of customer service and meet departmental KPIs. - Document configurations, procedures, and best practices; maintain accurate technical documentation. - Participate in client onboarding, delivery, and internal continuous improvement initiatives. - Follow documented Change and Problem Management processes for Netrix and its customers. - Continually work toward the development of their technical skill set(s) to better serve the Netrix Global organization and its clients. Benefits - Competitive compensation package - Comprehensive group benefits to meet the needs of you and your family - Flexibility and time off when you need it - Casual work environment Company Description At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals, and commit us to a common purpose: - We Own Outcomes - Win Together - Make An Impact - Enjoy The Journey - Respect All Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators. At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.