NetImpact Strategies

• Lead product installations for customers • Serve as lead for the technical team, leveraging experience and judgment to resolve issues as a point of escalation. These discussions may entail: • Identifying strategies to create better collaboration among developers, testers, project managers, and users, using development methods and automated practices • Creating/implementing innovative technical solutions within budget/timelines that prove successful (metrics/feedback) to alleviate manual workload and burden • Define the system, technical, and application architectures for critical areas of development and recommend a course of action to maintain cost-effectiveness and competitiveness • Provide hands-on support for agile development, defect/bug triage, and fixes while ensuring long-term technical sustainability and architectural soundness: • Leading Sprint retrospectives • Supporting peer and management code reviews • Participate in business and technical requirement sessions • Provide technical estimates and a rough level of effort (SWAG) • Work effectively and efficiently on tight deadlines as necessary • Perform code reviews for functional accuracy and alignment with best practices, or develop Best Practices unique to the technology stack and customer environment • Stay up to date on business initiatives and objectives, particularly infrastructure and development architecture issues. • Research and implement best practices frameworks/capability models that will control costs, provide higher quality, and increase the predictability of service delivery. • Develop Proof of Concept prototypes to demonstrate the value or benefits of new technologies and processes, e.g.: Improving quality and reducing effort for development testing, including the creation of test cases and automating tests • Provide technical inputs in an understandable format for Senior Executive briefings and other reports, including: • Delivering complex presentations or demos to describe functional changes or requirements released with the latest package or image • Team performance based on task completion, challenges, issues, and status using a centralized requirements management tool • State of progress against strategic roadmap, both technical and business • Work with Functional SMEs and Developers to estimate the level of effort (LOE) of requirements and design solutions or development tasks that meet short-term and long-term needs using comprehensive, realistic, and effective plans • Recognize problems or situations that are new or without clear precedent; evaluate alternatives and recommend solutions using a systematic, multi-step approach based on LOE and impact assessments • Regularly review and provide LOE estimation inputs to the application backlog as a part of continuous backlog grooming, support technical design discussions, and provide inputs during Sprint grooming to release features • Support user acceptance testing and demos and participate in code reviews, as required

Role Description NetImpact Strategies is seeking a Functional Associate (AI Focus) to join our delivery team supporting Federal clients. This role works closely with Functional Leads, Technical Architects, Product Managers, and software developers to help translate business needs into functional requirements for AI-enabled modernization initiatives. The ideal candidate has experience gathering requirements, documenting business processes, supporting Agile delivery teams, and working with AI-assisted development tools. They are naturally curious, organized, collaborative, and eager to learn emerging AI technologies while helping deliver innovative solutions for Federal customers. Key Responsibilities - Support requirements gathering sessions with customers and internal stakeholders. - Document functional and non-functional requirements, user stories, acceptance criteria, and business process flows. - Assist Functional Leads with backlog management and Agile ceremonies. - Work closely with developers, architects, and QA to clarify requirements and support implementation. - Help configure and validate AI-enabled business workflows and application functionality. - Assist with process mapping, workflow analysis, and documentation. - Participate in solution demonstrations, sprint reviews, and customer meetings. - Support User Acceptance Testing (UAT), test planning, and issue resolution. - Develop functional documentation, user guides, and training materials. - Use AI tools to improve documentation quality, analysis, and productivity. - Continuously learn new technologies, AI capabilities, and Federal business processes. Qualifications - Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent experience). - 3–5 years of experience as a Business Analyst, Functional Analyst, Product Analyst, or similar role. - Experience gathering and documenting business requirements. - Familiarity with Agile software development methodologies. - Experience writing user stories and acceptance criteria. - Experience using Jira, Azure DevOps, or similar Agile tools. - Strong analytical, organizational, and communication skills. - Experience working with AI tools such as ChatGPT, Microsoft Copilot, Claude, or similar technologies to improve productivity. - U.S. Citizenship with ability to obtain a Secret clearance. Preferred Qualifications - Experience supporting Federal Government IT projects. - Prior software development, QA, or technical support experience. - Experience supporting cloud or AI-enabled applications. - Familiarity with prompt engineering or AI-assisted business analysis. - Experience with Visio, Lucidchart, or other process modeling tools. Benefits - Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team. - Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required. - Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays. - Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!). - Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! - Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021, 2022, 2023, & 2024! - Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!

Role Description The Senior Organizational Change Analyst/Consultant plays a pivotal role in leading and managing large-scale OCM initiatives that align with the organization’s strategic objectives. This role involves applying advanced OCM theories and models to develop comprehensive change management plans, conducting in-depth stakeholder analyses, and assessing the impact of proposed changes. The Senior Analyst/Consultant collaborates with executive leadership, stakeholders, and cross-functional teams to ensure effective change implementation. This position requires exceptional leadership, communication, and analytical skills to drive successful organizational change. - Although primarily remote, this individual must reside in Nevada OR Arizona and be able to commute to client location as needed. Responsibilities: - Lead efforts to analyze data sources, identify the best sources for stakeholder information, and establish and maintain relationships with key points of contact. - Develop relationships with stakeholders and has a working knowledge of the organization's business operations, objectives, and industry context to align change initiatives with strategic goals. - Analyze the impact of proposed changes on various aspects of the organization, including processes, systems, culture, and people. - Execute a plan to collect and update stakeholder information, establish mechanisms to collect feedback for ensuring ongoing data accuracy and relevance, and adjust plan for effective change management strategy. - Coordinate with the client and other Organizational Change Management (OCM) representatives to ensure stakeholder information is consistently reviewed and updated. - Assist in articulating requirements for the Stakeholder Management Tool to align with the needs of the stakeholders. - Support the development, testing, and training activities related to the stakeholder management tool and coordinate with training specialists to develop training objectives in meeting OCM needs. - Support OCM process and oversee development of OCM plans and other project deliverables: roadmap, communications plan, training plan, strategy, etc. - Help to identify and support key performance indicators (KPIs) and metrics to measure the success of the change initiative. - Track progress and provide regular reports to leadership and stakeholders. - Support pre and post-implementation surveys and the data collection, analysis, and reporting of results. - Ensure tool compliance with Government data categorization and protection standards. - Apply OCM theories and models (e.g., Prosci, ADKAR, Kotter's 8-Step Model, Lewin's Change Management Model) to develop and implement OCM assessments and strategies. - Work with training specialists to define training objectives and support the delivery of tailored training programs for stakeholders. Qualifications - Bachelor’s degree with 7 years of experience in organizational change management, consulting, or related fields, with a proven track record of leading large-scale change initiatives. - Strong written and verbal communication skills to convey the purpose and benefits of change, as well as to engage and influence stakeholders effectively. - Understanding of OCM theories and models (e.g., Prosci, ADKAR, Kotter's 8-step Model, Lewin's Change Management Model). - Experience in collecting and analyzing stakeholder feedback, identifying trends, and making recommendations to refine OCM strategies. Understands human behavior, motivation, and group dynamics in the context of change. - Understands stakeholders' needs, concerns, and influence within their organization. - Excellent communication skills, written and verbal. - Excellent organization skills. - Eligible for or possesses active/interim Secret Clearance. Requirements - Experience with digital tools for managing stakeholder information, providing reports, and creating dashboards. - Eligible candidates with federal experience are prioritized. - Experience with using ServiceNow. - Advanced change management certifications (e.g., Prosci Change Management Advanced Practitioner) is a plus. - Prosci Certified Change Practitioner, Program Management Professional (PgMP), or equivalent certifications is a plus. - Previous Federal Consulting Experience. Benefits - Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team. - Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required. - Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays. - Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!). - Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! - Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021, 2022, 2023, & 2024! - Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!

• Facilitate Agile ceremonies including Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives. • Coordinate activities across product, engineering, DevSecOps, and stakeholder teams supporting AI Forge initiatives. • Track sprint progress, project milestones, dependencies, risks, and impediments to ensure successful delivery. • Support Product Owners with backlog management, prioritization, user story refinement, and sprint planning activities. • Maintain project schedules, dashboards, metrics, and reporting using Jira, Confluence, Azure DevOps, or similar platforms. • Collaborate with technical teams to coordinate software releases, testing activities, and deployment schedules. • Assist with requirements gathering, stakeholder communications, and project documentation. • Monitor delivery performance and provide status updates to leadership and customers. • Promote Agile best practices and continuous improvement across delivery teams. • Support adoption and delivery of AI Forge capabilities within customer environments.

• Apply behavioral science, human factors expertise, and organizational research methods to assess the workforce and operational impacts of BNATCS modernization activities • Lead and support readiness assessments, stakeholder analysis, and behavioral data collection efforts to evaluate organizational preparedness for system, process, and operational changes • Assess cognitive workload, human-system interaction, and workforce performance implications associated with new technologies, procedures, and operational practices introduced through BNATCS • Analyze workforce adaptation challenges, retraining requirements, change saturation risks, and potential impacts on controller workload, stress, and operational performance • Translate behavioral insights and workforce data into actionable recommendations that inform program decision-making, operational planning, and change management strategies • Support the development and execution of event-based change plans that guide workforce adoption of BNATCS capabilities across implementation phases • Contribute to the identification and mitigation of behavioral and workforce-related risks that could affect NAS reliability, operational safety, or program adoption • Collaborate with BNATCS engineering, technical, and operational teams to integrate human performance considerations into system design discussions, technical reviews, and operational planning activities • Provide human factors insight during design reviews, system integration discussions, and training planning to ensure workforce capabilities and operational constraints are considered • Evaluate the organizational and operational implications of modernization activities, including impacts to roles, responsibilities, decision authorities, and operational workflows • Support stakeholder engagement and workforce readiness activities including surveys, focus groups, workshops, demonstrations, and feedback collection efforts designed to facilitate change adoption • Monitor workforce sentiment, stakeholder feedback, and adoption indicators to inform engagement strategies and refine change interventions • Contribute behavioral insights to outreach and engagement activities such as demonstrations, working groups, briefings, workshops, and industry events • Develop and apply behavioral and organizational metrics that track workforce readiness, adoption health, and change effectiveness • Identify sustainability risks such as workforce turnover, training gaps, or operational resource constraints and recommend strategies to support long-term adoption and workforce capability.

Role Description The Senior Program Manager (Change Management) plays a critical role in driving strategic change initiatives that deliver on our objective to establish a modular, interoperable, and scalable system capable of enhancing safety, efficiency, and adaptability in a complex, multi-domain environment with global impact. This position entails leading large-scale, complex programs from conception through completion, ensuring they align with and advance the organization's strategic goals. The Senior Program Manager provides visionary leadership and optimizes resource utilization. This role requires exceptional leadership, strategic planning, and communication skills to influence and collaborate with executive leadership, stakeholders, and cross-functional teams. - Serve as the single point of accountability for all project management activities - Apply and implement metric-focused delivery model for workstream and contract performance reporting, including defining the metrics, processes, feedback loops, and continuous improvement practices - Collaborate with leadership to assemble and assimilate a new delivery team, ensuring seamless operational and cultural integration with the technical implementation team and customer environment - Rapidly evaluate OCM needs based on an aggressive technical modernization schedule and complex customer environment to set vision and strategy – formulating actionable plan to achieve goals - Create the environmental infrastructure (e.g., standard operating procedures (SOPs), tools, team dynamic factor, collaboration requirements) for a strong foundation that evolves with the discovery process - Ensure alignment with the client’s implementation schedule and provide oversight for the organizational change management (OCM) workstreams - Submit Status Reports, summarizing completed efforts, deliverables, and anticipated work - Develop OCM strategy and provide leadership and oversight to ensure strategically-aligned execution that evolves with organizational readiness, stakeholder input, capability development and technical rollouts, and programmatic direction - Develop and execute a comprehensive stakeholder engagement plan to guide proactive management of a complex stakeholder landscape that includes internal organizations and groups as well as external stakeholders such as other federal agencies, state/local government, industry partners, and organizations such as unions and policy groups - Coalesces and synchronizes stakeholder management with modernization activities, inter-dependent technical workstreams, and OCM support areas such as change planning, stakeholder coordination, communications and messaging, public relations, and sponsorship management - Defines overarching change management strategy and aligns team to an adopter-oriented, data-driven OCM approach - Oversees the definition and tracking of KPIs to measure program success - Lead pressure-testing of strategy for refinement, pivoting team direction for improved effectiveness, accelerated roadmap delivery, and high velocity adoption - Provide and implement a Commercial Off-The-Shelf (COTS) tool to manage change, ensuring compliance with government data protection standards - Collaborate with multiple departments to update the content on client’s internal digital platforms - Guide workstream to establish agile processes to facilitate tailoring needs and application maintenance - Prioritize and sequence activities in alignment with OCM needs, seamlessly integrating tool use with OCM and removing roadblocks for the implementation team Qualifications - Bachelor’s degree with 12 years in leading large-scale, complex transformational or modernization initiatives - Diverse organizational change and stakeholder management experience - Excellent leadership and team/people management skills, with ability to motivate and inspire others, foster trust, and develop strong relationships and rapport - Demonstrated success supporting enterprise modernizations, with strong experience collaborating with technical and specialized experts - Experience working directly with C suite executives on strategy - Excellent written and verbal communication skills - Familiarity with complex technical implementations and leads with optimism and confidence through ambiguity and challenging situations - Microsoft Office Suite expertise (Word, PowerPoint, Excel, etc.) - U.S. Citizen Requirements - Project Management Professional (PMP), Program Management Professional (PgMP), or equivalent certifications is a plus - Change Management certifications (e.g., Prosci Change Management Certification) are desirable - Extensive knowledge of project management software and tools - Previous Federal Consulting Experience Benefits - Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team - Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required - Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays - Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) - Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! - Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021, 2022, 2023, & 2024! - Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!

• Lead technical architecture, system design, and ensure developers follow standards. • Design and implement flexible, scalable data models and guide data migration from legacy systems. • Architect and configure solutions in Proven Optics , SPM , and GRC modules. • Provide technical leadership, mentor developers, and conduct peer code reviews. • Oversee system upgrades, patches, and collaborate with administrators on platform improvements. • Translate business requirements into detailed technical designs. • Troubleshoot complex issues, implement bug fixes, and perform root cause analysis. • Certified professional that leads architecture consulting efforts; with a focus on sun setting of older technologies, and the strategic implications regarding current and future organization landscape. • Perform hands on advanced technical development work as required. • Provide technical leadership, and designing platform architectures for a Cloud environment. • Design/develop new software products, major enhancements. • Lead a large development team in the design of highly complex software systems. • Acts as highest-level technical expert, addressing problems of systems integration, compatibility, and multiple platforms. • Performs feasibility analysis on potential future projects. • Plan/execute application releases through Production/Pre-production. • Implement/manage a continuous integration/delivery pipeline.

• Develop and manage user stories, tickets, and backlog items in coordination with technical teams • Track project progress and ensure adherence to deliverable timelines • Coordinate daily activities across team members to maintain alignment and momentum • Facilitate communication between stakeholders, developers, and leadership • Monitor task completion and proactively identify and mitigate risks or delays • Maintain project documentation, including meeting notes and status reports • Ensure clarity and completeness of requirements and acceptance criteria • Organize and prioritize multiple tasks in a fast-paced environment

• Develop and manage user stories, tickets, and backlog items in coordination with technical teams • Track project progress and ensure adherence to deliverable timelines • Coordinate daily activities across team members to maintain alignment and momentum • Facilitate communication between stakeholders, developers, and leadership • Monitor task completion and proactively identify and mitigate risks or delays • Maintain project documentation, including meeting notes and status reports • Ensure clarity and completeness of requirements and acceptance criteria • Organize and prioritize multiple tasks in a fast-paced environment

• Proven experience as a key technical resource leading the development of solutions in client environments. • Prepare and present client-facing and internal deliverables that are technology-related • Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices • Overall responsibility for analyzing and documenting business processes and systems • Facilitate requirements gathering and document requirements • Collaborate with Product Designer to provide ServiceNow design support • Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades • Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes • Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned. • Develop JavaScript server/client code as needed for integration • Create and use update sets to move customer configuration between environments • Create and maintain API and data integration processes between ServiceNow and other services. • Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis • Build reports, gauges, and home pages • Troubleshoot and resolve issues during configuration, testing, and release • Assist in troubleshooting patch/release management issues • Ensure environments are configured to the proper security standard, as well as configured for performance and high availability