NetImpact Strategies

Role Description The Senior Program Manager (Change Management) plays a critical role in driving strategic change initiatives that deliver on our objective to establish a modular, interoperable, and scalable system capable of enhancing safety, efficiency, and adaptability in a complex, multi-domain environment with global impact. This position entails leading large-scale, complex programs from conception through completion, ensuring they align with and advance the organization's strategic goals. The Senior Program Manager provides visionary leadership and optimizes resource utilization. This role requires exceptional leadership, strategic planning, and communication skills to influence and collaborate with executive leadership, stakeholders, and cross-functional teams. - Serve as the single point of accountability for all project management activities - Apply and implement metric-focused delivery model for workstream and contract performance reporting, including defining the metrics, processes, feedback loops, and continuous improvement practices - Collaborate with leadership to assemble and assimilate a new delivery team, ensuring seamless operational and cultural integration with the technical implementation team and customer environment - Rapidly evaluate OCM needs based on an aggressive technical modernization schedule and complex customer environment to set vision and strategy – formulating actionable plan to achieve goals - Create the environmental infrastructure (e.g., standard operating procedures (SOPs), tools, team dynamic factor, collaboration requirements) for a strong foundation that evolves with the discovery process - Ensure alignment with the client’s implementation schedule and provide oversight for the organizational change management (OCM) workstreams - Submit Status Reports, summarizing completed efforts, deliverables, and anticipated work - Develop OCM strategy and provide leadership and oversight to ensure strategically-aligned execution that evolves with organizational readiness, stakeholder input, capability development and technical rollouts, and programmatic direction - Develop and execute a comprehensive stakeholder engagement plan to guide proactive management of a complex stakeholder landscape that includes internal organizations and groups as well as external stakeholders such as other federal agencies, state/local government, industry partners, and organizations such as unions and policy groups - Coalesces and synchronizes stakeholder management with modernization activities, inter-dependent technical workstreams, and OCM support areas such as change planning, stakeholder coordination, communications and messaging, public relations, and sponsorship management - Defines overarching change management strategy and aligns team to an adopter-oriented, data-driven OCM approach - Oversees the definition and tracking of KPIs to measure program success - Lead pressure-testing of strategy for refinement, pivoting team direction for improved effectiveness, accelerated roadmap delivery, and high velocity adoption - Provide and implement a Commercial Off-The-Shelf (COTS) tool to manage change, ensuring compliance with government data protection standards - Collaborate with multiple departments to update the content on client’s internal digital platforms - Guide workstream to establish agile processes to facilitate tailoring needs and application maintenance - Prioritize and sequence activities in alignment with OCM needs, seamlessly integrating tool use with OCM and removing roadblocks for the implementation team Qualifications - Bachelor’s degree with 12 years in leading large-scale, complex transformational or modernization initiatives - Diverse organizational change and stakeholder management experience - Excellent leadership and team/people management skills, with ability to motivate and inspire others, foster trust, and develop strong relationships and rapport - Demonstrated success supporting enterprise modernizations, with strong experience collaborating with technical and specialized experts - Experience working directly with C suite executives on strategy - Excellent written and verbal communication skills - Familiarity with complex technical implementations and leads with optimism and confidence through ambiguity and challenging situations - Microsoft Office Suite expertise (Word, PowerPoint, Excel, etc.) - U.S. Citizen Requirements - Project Management Professional (PMP), Program Management Professional (PgMP), or equivalent certifications is a plus - Change Management certifications (e.g., Prosci Change Management Certification) are desirable - Extensive knowledge of project management software and tools - Previous Federal Consulting Experience Benefits - Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team - Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required - Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays - Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) - Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! - Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021, 2022, 2023, & 2024! - Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!

Job Description We have an opportunity for a ServiceNow Software Developer to join our talented ServiceNow implementation practice supporting US Federal customers. We are seeking candidates who can demonstrate their ability to perform with agility and act with an understanding of the importance of the customer’s mission. The candidate will effectively leverage the ServiceNow platform and their own expertise to implement enterprise business solutions for our customer. They will be a member of a cross-functional team responsible for enhancing the ServiceNow platform, implementing new products, and developing ServiceNow solutions. The successful candidate can effectively provide strategic and tactical support to clients, support multiple projects simultaneously, and adapt to changing priorities. Responsibilities - Experience with configuration and development using the ServiceNow ITOM suite of tools. - Understanding how to populate and maintain the CMDB using ServiceNow best practices - Experience with configuration and development of ServiceNow IT Asset Management, Event Management, and Certificate Management - Experience with ServiceNow Service Mapping capabilities - Experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders - Ability to create and maintain API and data integration processes between ServiceNow and other Services. - Ability to provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis - Experience working with team to develop technical design and populate implementation notes describing technical details of how a story will be delivered technically and provide estimations for a story. - Willingness to provide feedback on and guide less experienced peer developers - Experience working with team to estimate, plan, and execute all assigned tasks and report on progress. - Someone who ensures required documentation is complete and associated process steps are followed. - Responsible for Configuration/Customization of the ServiceNow system including workflows, UI forms, fields, and notifications - Create/update sets to move customizations between environments - Ensure environments are configured to the proper security standard, as well as configured for performance and high availability - Develop JavaScript server/client code as needed for integration - Build reports, gauges, and home pages - Create new service catalog requests and items with variables - Troubleshoot/resolve issues during configuration, testing, and release - Assist in troubleshooting patch / release management issues Qualifications Required - Bachelor's degree, or equivalent experience in related technical discipline, and (4) years of development experience with the ServiceNow platform - U.S Citizenship required - Must maintain an active Secret Clearance Preferred - Federal Consulting Industry Experience Preferred - ServiceNow Certified System Administrator (preferred) - ServiceNow Certified Application Developer (preferred) - Experience with Java scripting, Angular JS (preferred) - Agile/Scrum related certifications (preferred) - ServiceNow ITOM-related Foundations training or CIS Certification (preferred) - ITIL v3 or v4 Certification (preferred) #LI-Remote About Us Perks of working at NetImpact Strategies - Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team - Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required - Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays - Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) - Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications - Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, & 2023! - Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet ABOUT US NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. ACCESSIBILITY NOTE NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com. EQUAL OPPORTUNITY EMPLOYER NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").

Job Description We have an opportunity for an eLearning Courseware Development Specialist to join our talented Professional Services team supporting a Department of Defense customer. The successful candidate will provide input to a team of eLearning courseware developers and work through day-to-day assignments and workloads. He/she will interface with education and training subject matter experts, client and learning management system operations staff, and other stakeholders. They'll provide actual detailed development of engaging, interactive, SCORM-compliant courseware, including end-to-end product testing, review, and maintenance. Typical responsibilities include: - Work with a team of eLearning Courseware Developers - Work through all aspects of eLearning courseware development to include building training from an approved storyboard and successful completion of end-to-end product testing - Provide technical assistance to update and modify existing courses - Ensure learning content and courses are operating properly - Co-create eLearning strategy based on input from the business - Collaborate with team to design and develop engaging and effective instructional materials - Collaborate with subject matter experts and other stakeholders to ensure the team produces engaging, interactive eLearning products Qualifications Required Skills: - Associates degree in instruction technology or graphic design, or similar field with a minimum 2 years of experience executing the full life cycle of the ISD process; and/or a minimum 4 years of experience executing the full life cycle of the ISD process - Experience with multiple delivery platforms (mobile, social media, web based, and desktop) - Knowledge of course development software (Articulate Storyline, Captivate, etc.) and Learning Content Management Systems - Visual design skills (Dreamweaver, Photoshop, Illustrator) with customer service mentality - Experience with SCORM packaging and Section 508 requirements. - Experience in crafting visual and audio experiences that work best with course content (i.e. page layout, typography, color theory, visual focus, audio and video, print design) - Developed problem-solving and analytical abilities - Strong customer service and interpersonal skills - Excellent presentation & communication skills in both oral and written form, including good proof-reading skills - Genuine desire to learn is essential #LI-Remote About Us Perks of working at NetImpact Strategies - Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team - Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required - Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays - Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) - Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! - Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! - Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more! ABOUT US NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. ACCESSIBILITY NOTE NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

Job Description We have an opportunity for Learning Management System (LMS) Administrator to join our team. The successful candidate will provide system administration for LMS to deliver training in a variety of settings (i.e., classroom, web, and on-site production facilities) for the LMS. Manages coordination and review aspects of LMS courseware and tracking of all agency courses in JKO production and testing. The successful candidate will also provide a variety of client needs, such as supporting leadership cohorts through self-paced coursework. The ideal fit for this role will be a highly collaborative and motivated self-starter, with strong analytic and organizational skills. Typical responsibilities include: - Provides system administration for LMS and LMS system training as required. - Provides technical support for LMS users, diagnosing and resolving system, access, enrollment, and content issues in a timely manner. Ensures managing and tracking of DHA training courseware in production and testing and conforms to DHA LMS mission and/or program guidelines. - Employs approved LMS instructional methods and materials to conduct training courses. - Collaborates with eLearning team, DHA stakeholders, and Government management. - Liaises with subject matter experts regarding implementation and coordinates courseware gate reviews with customers regarding implementation of courses to LMS - Communicates effectively with leadership. Provides timely notification on items requiring Government action. - Designs and facilitates Train–the-Trainer sessions remotely. - Maintains records of client communication, project progress, required course documentation, and combined feedback for each assigned project. - Leads training for elevated user roles within the LMS system to facilitate cross-functional learning of the system. - Utilizes a quality assurance process to ensure consistency within and between training deliverables and advising on operational enhancements that supports improved quality. Qualifications Requirements - Associate’s degree in Technology in Education from an accredited college or university with at least 2 years of experience in LMS administration; and/or at least 5 years of experience in LMS administration - Self-starter, highly motivated, and a team player. - Meticulous attention to detail. - Proficient with MS Office Tools, namely Teams, SharePoint, Word, and PowerPoint and willingness to learn other tools and applications. - Strong customer service and interpersonal communications. - Experience working in or with the Federal Government preferred. - Genuine desire to learn is essential. - Strong presentation and communication skills in both oral and written form, including proof-reading. - Able to manage competing priorities in a fast-paced environment. - Ability to build, maintain, and manage relationships and partnerships within government and contracting personnel. Desirable Qualities: - Ability to collaborate with peers, subject-matter experts, and project partners by clarifying deliverables and reinforcing outcomes. - Previous LMS experience preferred. - Ability to improve practice based on supervisor, peer, and subject-matter expert feedback. - Strong remote work experience and skills (e.g., Teams, Asana, SharePoint, etc.). - Eager to collaborate and be flexible to meet the needs of clients and adult learners across the agency. #LI-Remote About Us Perks of working at NetImpact Strategies - Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team - Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required - Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays - Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) - Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! - Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! - Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more! ABOUT US NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. ACCESSIBILITY NOTE NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

Job Description We are seeking an Instructional Systems Designer to develop storyboards and other training materials for eLearning courseware. The successful candidate will have the ability to apply learning theory to develop effective training. This position will also be responsible for facilitating virtual classroom training. Responsibilities - Coordinate and deliver all aspects of virtual classroom training. - Create a learning environment that encourages learner engagement. - Applies knowledge of adult learning concepts such as ADDIE methodology in the creation of educational training to support synchronous and asynchronous learning and translate the subject material into accurate and beneficial courseware. - Effectively gathers information from the client on various aspects of the project, including instructional training objectives, tasks to be emphasized, prior knowledge of the students, relationships to be stressed, and the relative degree of importance of the various pieces of information being disseminated to determine appropriate level of interactivity. - Leads the development of storyboards and other training materials, that include the designs and layouts for a wide variety of organizational, technical, and general training materials of a complex nature. - Develops effective training through application of learning theory such as - Knowles Principles of Adult Learning advising customers on appropriate, effective interactivity for the needed level of training. - Recommends best method of portrayal, style, and format, including order and amount of detail, based on knowledge of briefing purpose, coverage, and intended audience. - Collect feedback to incorporate improvements - Ensure storyboard quality using peer reviews and best practices, collaborating with team for continual process improvement. Qualifications Requirements: - Bachelor's degree in education, instruction technology or similar field, with a - minimum of 3 years of experience executing ISD processes - Experience with multiple delivery platforms (mobile, social media, web based, and desktop). - Solid skills of visual design, course development, storyboarding, software, and learning content management systems. - Experience with SCORM and Section 508 requirements. #LI-Remote About Us Perks of working at NetImpact Strategies - Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team - Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required - Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays - Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) - Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! - Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! - Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more! ABOUT US NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. ACCESSIBILITY NOTE NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

Job Description The Aviation Industrial / Organizational (I/O) Psychologist will provide expertise and hands-on strategy, planning, and execution support to drive adoption of our modernization initiative. Thisproject represents a large-scale, safety-critical transformation affecting operational systems, workforce processes, and organizational practices across the National Airspace System (NAS). As the I/O Psychologist, this expert ensures human performance, workforce adaptation, and behavioral risk considerations are systematically integrated into the Program’s organizational change management (OCM) activities. This role applies behavioral science, human factors expertise, and organizational research methods to inform change strategies, OCM plans, operational impact evaluation, personnel and readiness assessments, and interventional strategies in order to drive adoption of new systems and processes. This is an applied science, execution-focused role operating in a high-visibility program with accelerated timelines. Responsibilities - Apply behavioral science, human factors expertise, and organizational research methods to assess the workforce and operational impacts of BNATCS modernization activities. - Lead and support readiness assessments, stakeholder analysis, and behavioral data collection efforts to evaluate organizational preparedness for system, process, and operational changes. - Assess cognitive workload, human-system interaction, and workforce performance implications associated with new technologies, procedures, and operational practices introduced through BNATCS. - Analyze workforce adaptation challenges, retraining requirements, change saturation risks, and potential impacts on controller workload, stress, and operational performance. - Translate behavioral insights and workforce data into actionable recommendations that inform program decision-making, operational planning, and change management strategies. - Support the development and execution of event-based change plans that guide workforce adoption of BNATCS capabilities across implementation phases. - Contribute to the identification and mitigation of behavioral and workforce-related risks that could affect NAS reliability, operational safety, or program adoption. - Collaborate with BNATCS engineering, technical, and operational teams to integrate human performance considerations into system design discussions, technical reviews, and operational planning activities. - Provide human factors insight during design reviews, system integration discussions, and training planning to ensure workforce capabilities and operational constraints are considered. - Evaluate the organizational and operational implications of modernization activities, including impacts to roles, responsibilities, decision authorities, and operational workflows. - Support stakeholder engagement and workforce readiness activities including surveys, focus groups, workshops, demonstrations, and feedback collection efforts designed to facilitate change adoption. - Monitor workforce sentiment, stakeholder feedback, and adoption indicators to inform engagement strategies and refine change interventions. - Contribute behavioral insights to outreach and engagement activities such as demonstrations, working groups, briefings, workshops, and industry events. - Develop and apply behavioral and organizational metrics that track workforce readiness, adoption health, and change effectiveness. - Identify sustainability risks such as workforce turnover, training gaps, or operational resource constraints and recommend strategies to support long-term adoption and workforce capability. Qualifications Qualifications - Ability to obtain Public Trust (U.S. Citizen) - Master’s or Ph.D. in Industrial/Organizational Psychology, Human Factors Psychology, Organizational Psychology, or related applied behavioral science field. - 10–18 years of progressive applied experience in large-scale, complex, safety-critical environments (e.g., aviation, transportation, defense, critical infrastructure, federal agencies). - Demonstrated experience in human factors assessment, workload analysis, cognitive ergonomics, or workforce performance evaluation. - Experience designing and conducting readiness assessments, surveys, interviews, or structured behavioral data collection for enterprise change management - Experience translating behavioral data into operational recommendations and action plans for senior leadership. - Ability to operate effectively in performance-based, time-sensitive environments. - Excellent written and verbal communication skills. Preferred - Experience supporting aviation, FAA, DOT, or DoW aerospace modernization initiatives. - Strong facilitation and stakeholder engagement skills, including experience in unionized or labor-partnered settings. - Familiarity with FAA Safety Management System (SMS) or comparable safety frameworks. - Experience supporting system integration or enterprise modernization programs. - Certification in human factors, Prosci, organizational change management, or related discipline #LinkedInRemote About Us Perks of working at NetImpact Strategies - Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team - Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required - Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays - Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) - Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! - Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! - Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more! ABOUT US NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. ACCESSIBILITY NOTE NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

Job Description The Engagement Coordinator will support NetImpact’s Organizational Change Management (OCM) team in delivering modernization initiative. The project represents a large-scale transformation affecting operational systems, workforce processes, and organizational practices across the National Airspace System (NAS). This role provides program coordination support across NetImpact’s OCM effort and the Prime Integrator's, Organization Effectiveness (OE) office to help maintain program rhythm, governance cadence, and stakeholder engagement activities. The Project Coordinator helps ensure that meetings, decisions, actions, and program artifacts are organized and tracked effectively so leadership can focus on strategic delivery. The role supports coordination of stakeholder outreach, engagement activities, workforce readiness initiatives, and program governance processes associated with modernization efforts. The Project Coordinator also helps maintain alignment between technical teams, OCM activities, and stakeholder engagement efforts. This is a highly organized, detail-oriented role that requires strong note-taking, coordination, and communication skills, as well as the ability to synthesize information and connect insights across multiple workstreams. Responsibilities - Support coordination of program governance activities including scheduling meetings, preparing agendas and materials, capturing clear and concise notes, and tracking decisions and action items across the OCM and OE teams. - Provide structured meeting support by distilling key insights and translating discussions into actionable follow-ups that maintain visibility of commitments and next steps across workstreams. - Maintain organized repositories of program artifacts including meeting documentation, strategy materials, stakeholder engagement outputs, and working deliverables across collaboration platforms. - Coordinate logistics and preparation for stakeholder engagement activities including site visits, hotwashes, interviews, workshops, and workforce engagement sessions. - Assist with coordinating outreach and engagement activities across FAA stakeholder organizations, Stakeholder Engagement Office, and operational workforce groups. - Maintain organized repositories of program artifacts and operational documentation, including meeting materials, stakeholder engagement outputs, and standard operating procedures (SOPs) that support consistent execution of program activities. - Track and manage program tasks, milestones, and action items across multiple workstreams and managing key team and customer calendars to ensure commitments are feasible, remain visible, and follow-ups are completed. - Monitor program communications and coordination channels to ensure important updates, questions, and action items are captured and addressed in a timely manner. - Support collection and organization of stakeholder feedback and cultural insights to inform engagement strategies, communication approaches, and adoption activities, including closing the feedback loop between FAA stakeholders and the BNATCS Integrator. Qualifications Required - Bachelor’s degree in business, public administration, communications, organizational development, or related field. - 1-3 years of experience supporting complex projects, programs, or consulting engagements. - Exceptional organizational and coordination skills with the ability to manage multiple activities across a fast-paced environment. - Excellent note-taking and documentation skills, including the ability to distill key insights and decisions rather than simply transcribing discussions. - Experience coordinating meetings, workshops, or stakeholder engagement activities. - Strong written and verbal communication skills. - Experience working with collaboration platforms such as Microsoft Teams, SharePoint, and Office tools. - Ability to track multiple tasks and follow-ups across teams while maintaining attention to detail. - Ability to synthesize information from multiple sources and help connect insights across program discussions. Preferred - Experience supporting federal programs or consulting engagements. - Familiarity with program governance, project coordination, or PMO support environments. - Exposure to organizational change management, stakeholder engagement, or workforce readiness initiatives. - Experience coordinating workshops, stakeholder interviews, or engagement events. - Experience supporting large-scale transformation or modernization programs. #LI-Remote  About Us Perks of working at NetImpact Strategies - Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team - Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required - Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays - Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) - Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! - Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! - Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more! ABOUT US NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. ACCESSIBILITY NOTE NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

Job Description NetImpact Strategies is seeking an experienced Tier 1 IT Support Specialist to handle advanced technical issues including software, hardware, network, and mobile device support. You’ll work closely with help desk, escalate complex incidents, create documentation, and provide stellar support for end-users, including VIP services and special events. Key Responsibilities - Provides first contact for moderately complex customer inquiries via phone calls, emails, and web submissions - Assist customers in resolving technical problems with Windows desktop applications, VPN software, PIV credentials, mobile apps, and hardware issues - Follows up with customers to ensure that customer inquiries are resolved in the agreed upon time frame - Logs and tracks inquiries using a problem management application and maintains incident records and related problem documentation - Identifies, evaluates inquiry / prioritizes customer problems and complaints to ensure that inquiries are successfully resolved - Analyzes and evaluates inquiry / problem reports and makes recommendations to reduce help desk call rates - Attempts to resolve as many incidents during the first contact, or at Tier I level and efficiently escalates incidents to Tier II or Tier III when required - Writes knowledgebase articles for common problems - Meets or exceeds established objectives for call resolution time and customer satisfaction Qualifications Required Qualifications - High school diploma or G.E.D. - Two or more years of technical training and/or up to two of the following certifications: A+, ITIL Foundation, HDI (CSR/SCA), other - Experience working with Microsoft Office products - M365, VPN products, web conferencing tools, PIV ID cards, Windows desktop and server operating systems - Must meet government eligibility requirements About Us Perks of working at NetImpact Strategies - Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team - Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required - Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays - Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) - Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! - Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! - Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more! ABOUT US NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. ACCESSIBILITY NOTE NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Business Analyst plays a pivotal role in NetImpact’s objective to establish a modular, interoperable, and scalable system that supports the client’s vision for a flexible, service-oriented architecture—capable of enhancing safety, efficiency, and adaptability in a complex, multi-domain environment. This role involves coordinating system change activities, ensuring safe, well-communicated transitions that minimize risk to traffic operations. The Senior Analyst collaborates with executive leadership, stakeholders, and cross-functional teams to ensure effective change implementation. This position requires exceptional leadership, communication, and analytical skills to drive successful organizational change. - Lead efforts to analyze data sources, identify the best sources for stakeholder information, and establish and maintain relationships with key points of contact - Develop relationships with stakeholders and has a working knowledge of the organization's business operations, objectives, and industry context to align change initiatives with strategic goals - Analyze the impact of proposed changes on various aspects of the organization, including processes, systems, culture, and people - Execute a plan to collect and update stakeholder information, establish mechanisms to collect feedback for ensuring ongoing data accuracy and relevance, and adjust plan for effective change management strategy - Coordinate with the client and other Organizational Change Management (OCM) representatives to ensure stakeholder information is consistently reviewed and updated - Assist in articulating requirements for the Stakeholder Management Tool to align with the needs of the stakeholders - Support the development, testing, and training activities related to the stakeholder management tool and coordinate with training specialist to develop training objectives in meeting OCM needs - Support OCM process and oversee development of OCM plans and other project deliverables: roadmap, communications plan, training plan, strategy, etc. - Help to identify and support key performance indicators (KPIs) and metrics to measure the success of the change initiative - Track progress and provide regular reports to leadership and stakeholders - Support pre/post-implementation surveys and the data collection, analysis, and reporting of results - Ensure tool compliance with Government data categorization and protection standards - Apply OCM theories and models (e.g., Prosci, ADKAR, Kotter's 8-Step Model, Lewin's Change Management Model) to develop and implement OCM assessments and strategies - Work with training specialists to define training objectives and support the delivery of tailored training programs for stakeholders Qualifications - Bachelor’s degree with at least 8 years of experience in organizational change management, consulting, or related fields, with a proven track record of leading large-scale change initiatives - Strong written and verbal communication skills to convey the purpose and benefits of change, as well as to engage and influence stakeholders effectively - Understanding of OCM theories and models (e.g., Prosci, ADKAR, Kotter's 8-step Model, Lewin's Change Management Model) - Experience in collecting and analyzing stakeholder feedback, identifying trends, and making recommendations to refine OCM strategies. Understands human behavior, motivation, and group dynamics in the context of change - Understands stakeholders needs, concerns, and influence within their organization - Excellent communication skills, written and verbal - Excellent organization skills Requirements - Experience with digital tools for managing stakeholder information, providing reports, and creating dashboards - Eligible candidates with federal experience are prioritized - Experience with using ServiceNow - Advanced change management certifications (e.g., Prosci Change Management Advanced Practitioner) is a plus. Prosci Certified Change Practitioner, Program Management Professional (PgMP), or equivalent certifications is a plus. - Previous Federal Consulting Experience Benefits - Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team - Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required - Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays - Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) - Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! - Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021, 2022, 2023, & 2024! - Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!