NetDocuments

• Directly manage and coach Account Executives across the Corporate sector, driving consistent, predictable revenue and pipeline health. • Recruit, interview, and hire new AEs and future leaders; partner with Talent/HR to build high-performing teams and effective onboarding processes. • Manage AEs through 6 and 7 figure deal values sales cycles across 6–12-month sales cycles. • Establish an enterprise deal governance process (capture plans, exec sponsors, competitive strategy) and a short-cycle playbook for new AEs (prospecting, qualification, MEDDICC/BANT hygiene, closing). • Shape go-to-market strategy for new logo acquisition and expansion across the commercial vertical. • Partner with Product, Marketing, and Customer Success to align messaging, enablement, and cross-sell/renewal motions. • Deliver recurring coaching, performance management, and career development for direct reports.

• Build own pipeline • Responsible to hit and exceed revenue quota • Develop and implement strategic plans to manage and grow accounts • Understand client needs and hunt for new business opportunities • Identify potential customers and set approach strategies • Retain and develop strong and long-term client relationships • Act as the liaison between clients and resolve issues and handle complaints quickly and effectively • Negotiate contracts and close agreements • Get feedback and suggest ways to increase customer engagement • Follow up with prospects several times throughout the sales cycle to ensure needs are being met • Compile and analyze data to identify trends in the market • Other duties as assigned

• Facilitate multi-day training programs (virtual and onsite) across global time zones with legal-industry contextual examples. • Collaborate with the Partner Enablement team to design and continuously improve course materials that incorporate AI features, legal-specific workflows, and best practices. • Ensure follow-through and program completion with personalized support, coaching, and learning journeys. • Stay current on NetDocuments AI functionality, emerging legal technology trends, and legal use cases to keep training highly relevant and practical. • Act as a liaison for customers, coordinating across internal teams to resolve issues, representing customer needs, and ensuring aligned support throughout the implementation process. • Present confidently to customers and internal stakeholders in meetings, project updates, and briefings. • Support strategic business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and training delivery KPIs.

Title: Senior Software Test Engineer Location: Lehi, Utah, United States; Remote - US Job Description: etDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: - Five-time winner (2025, 2024, 2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune - Four-time winner (2025, 2023, 2022, 2021) Best Companies to Work for by Utah Business magazine - Three-time winner (2025, 2023, 2022) Top Workplace Employee Appreciation and Employee Well-Being - Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility - Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits - Two-time winner (2024, 2023) National Top Workplaces - Two-time winner (2024, 2023) Top Workplace Innovation - 2025 Remote Work - 2024 Technology Industry NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You’ll Do NetDocuments is seeking a Senior Software Test Engineer to help ensure the quality and reliability of our applications across cloud and desktop environments. In this role, you will design and execute both manual and automated testing strategies, partnering closely with engineering teams to validate functionality and improve overall software quality. You will play a key role in advancing our automation capabilities, defining best practices, and driving continuous improvement in testing processes. You will: Design & Execute Test Strategies - Evaluate acceptance criteria and define appropriate testing approaches for new features and enhancements. - Develop and execute both manual and automated tests to validate functionality, performance, and reliability. - Ensure comprehensive test coverage across API, UI, and end-to-end workflows. Own Test Automation & Frameworks - Own and evolve the test automation strategy, including test data management and framework design. - Build, maintain, and enhance automated test frameworks for both API and UI testing. - Write, debug, and execute automation code to support scalable and reliable testing. - Continuously identify opportunities to expand automation coverage and improve efficiency. Drive Quality & Best Practices - Define, implement, and maintain testing processes and best practices across teams. - Establish processes to evaluate and convert manual test cases into automated test suites. - Provide visibility into test coverage, quality metrics, and system health. - Recommend improvements to tools, processes, and systems to reduce technical debt and improve testing effectiveness. Collaborate, Lead & Influence - Present test results and insights to stakeholders, including engineering and product teams. - Collaborate cross-functionally to ensure quality is built into the development lifecycle. - Mentor and guide team members on testing strategies, tools, and quality practices. - Contribute to a culture of quality, ownership, and continuous improvement. What You’ll Need to Be Successful - 6+ years of experience in quality assurance and test automation roles. - Strong experience designing and implementing automated testing frameworks. - Proficiency in C# with at least 2+ years of automation development experience. - Experience with automated testing tools such as Selenium. - Experience testing microservices architectures and RESTful APIs. - Strong understanding of software testing methodologies, tools, and best practices. - Experience working in agile development environments. - Familiarity with cloud platforms such as AWS or Azure. - Strong attention to detail and a quality-first mindset. - Bachelor’s degree in Computer Science or equivalent practical experience. What Will Make You Stand Out - Experience with Azure DevOps. - Experience with CI/CD pipelines and automation. - Experience working with consumer-facing applications and large-scale systems. What You’ll Love About NetDocuments - The People! - 90% healthcare premiums company covered - HSA company contribution - 401K match at 4% - Flexible PTO (typically 3 to 4 weeks a year) - 10 paid holidays - Monthly contributions for life activities & wellness - Access to LinkedIn learning with monthly dedicated time to explore Compensation Transparency The compensation range for this position is: $110,000 - $130,000 The posted cash compensation for this position includes on-target earnings. Individual compensation packages are determined based on factors such as experience, skills, location, and other job-related considerations.

Generate and qualify sales opportunities through strategic outbound prospecting, manage the sales pipeline, and maintain customer information in Salesforce to support the sales team in achieving their goals.

• Serve as a technical lead for a team of experienced software engineers • Spend approximately 70% of your time coding and 30% mentoring and guiding others • Lead architectural discussions and influence technical direction across the team • Partner in hiring efforts including interviewing and recruiting top engineering talent • Collaborate with Principal and Distinguished Engineers to design scalable solutions • Architect and implement modern React applications and reusable component systems • Build and maintain full stack applications using React, TypeScript, and C#/.NET • Design and implement APIs using REST and GraphQL • Contribute to microservices architecture including service decomposition and communication patterns • Ensure systems meet performance, scalability, and quality standards • Build and test new applications across multiple environments • Monitor platform performance and proactively optimize system behavior • Instrument applications with logging, metrics, and telemetry to diagnose issues • Analyze system behavior and implement improvements for reliability and scalability • Ensure solutions align with security and compliance requirements • Drive solutions from concept through delivery and ongoing iteration • Determine operational feasibility through analysis, requirements gathering, and solution design • Collect and analyze development and service issues to inform engineering decisions • Balance trade-offs across performance, usability, and maintainability • Partner closely with Product and Design to translate requirements into technical solutions • Mentor engineers and support their growth and development • Foster collaboration across teams and contribute to a strong engineering culture • Document architectural designs using diagrams and tools such as Miro • Stay current with modern development methodologies and technologies • Evaluate and introduce new tools and frameworks that improve team efficiency and product quality • Bring forward ideas that enhance both the user experience and engineering velocity

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: - Two-time winner (2024, 2023) National Top Workplaces - Two-time winner (2024, 2023) Top Workplace innovation - Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune - Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine - Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility - Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits - 2024 Cultural Excellence - 2024 Technology Industry - 2023 Top Workplace Leadership - 2023 Top Workplace Purpose & Values - 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You’ll Do NetDocuments is seeking a Senior Product Designer to help shape the future of our powerful AI platform, document automation, and intelligent legal workflows. In this role, you’ll design intuitive, scalable experiences that enable legal professionals to uncover insights, automate routine work, and unlock more value from the world’s leading cloud-based content management platform. This position is Remote (U.S.) or Hybrid in Lehi, UT. You will: - Define and evolve UX patterns, frameworks, and guidelines to ensure consistency and cohesion across our AI tools and related products - Collaborate with product managers, engineers, researchers, and stakeholders to translate complex problems into elegant, usable solutions - Shape and communicate a long-term design vision in partnership with product and engineering leadership - Create high-quality design artifacts including user flows, wireframes, and high-fidelity prototypes - Drive UI modernization by ensuring new and existing experiences align with our design system - Leverage qualitative and quantitative insights to validate assumptions, measure impact, and iterate on designs - Clearly and confidently communicate design rationale to teammates, leadership, and stakeholders - Proactively identify and solve design challenges before they become risks - Stay current with emerging design trends, tools, and technologies to continuously raise the bar for design quality What You’ll Need to be Successful - A strong portfolio demonstrating end-to-end product design processes, problem-solving, and measurable impact, ideally within enterprise or SaaS products - Experience integrating AI tools into your everyday work including tools like Claude, ChatGPT, etc. - High proficiency with modern design and prototyping tools such as Figma and related workflows - Solid grounding in user-centered design principles, including research, usability testing, and validation - Experience aligning work to design systems and contributing to their evolution - Strong understanding of accessibility standards and best practices, with experience using accessibility testing and evaluation tools - Excellent communication and presentation skills, with the ability to articulate design decisions and tradeoffs - Demonstrated success working with cross-functional, agile teams in a remote or distributed environment - Ability to manage and track work transparently in a collaborative setting that keeps teams aligned - We recognize that no candidate meets every requirement. If you’re excited about this role and believe your experience could add value, we encourage you to apply. What You’ll Love About NetDocuments - The People! - 90% healthcare premiums company covered - HSA company contribution - 401K match at 4% - Flexible PTO (typically 3 to 4 weeks a year) - 10 paid holidays - Monthly contributions for life activities & wellness - Access to LinkedIn learning with monthly dedicated time to explore Compensation Transparency The compensation range for this position is: $125,000 - $145,000 The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

• Become technically proficient in the NetDocuments suite of products • Answer incoming phone calls and own incoming Support Cases through our Support Portal • Troubleshoot technical problems and resolve issues for customers using the NetDocuments platform • Manage and respond to your backlog of Support Cases in a timely fashion • Own your Support Cases from creation through resolution • Participate in the Software Development lifecycle through diagnosis and reporting of new and known issues • Participate in KCS by creating and editing Knowledge Base articles • Quickly ramp up on new releases, enhancements, and product functionality to ensure successful support for customers • Assist in after hours on-call Support rotation (optional and paid) • Other duties as assigned

• Become highly proficient in the NetDocuments platform, architecture, and integrations, including migration tools such as ndImport, ndToolkit, etc. • Own and manage partner-submitted Support Cases from creation through resolution • Troubleshoot complex technical issues reported by partners, going beyond standard documentation to identify root causes • Reproduce issues in controlled environments and document clear, detailed replication steps • Analyze system behavior using logs, diagnostic tools, and network traces. Identify patterns by parsing and interpreting application or server logs. • Collaborate directly with partners to understand implementation challenges and guide them toward effective resolutions and best practices • Build strong working relationships with partners to facilitate efficient issue resolution • Communicate clearly and effectively through written case updates and live collaboration sessions when needed • Escalate issues appropriately while maintaining ownership and accountability for case progress • Stay current on NetDocuments releases, enhancements, and platform capabilities • Contribute to documentation and knowledge sharing to improve team collaboration and enable partners to self-serve solutions • Participate in an on-call rotation to support critical partner needs during go-live events (rare but important)

• Drive the architecture, design, and delivery of the systems that underpin authentication, authorization, access control, and directory services for our global customer base. • Spend the majority of your time writing production-grade code while also shaping technical direction, mentoring engineers, and collaborating across teams to solve complex, high-stakes problems in the identity and access management space. • Set technical direction for the Accounts team, establishing patterns for secure, scalable, and observable systems running on AWS. • Lead architectural decisions across authentication and authorization domains. • Guide and influence cross-team initiatives from concept to completion, leading design and code reviews, and championing security and operational robustness. • Drive initiatives that improve reliability, performance, and scalability while actively managing cloud costs and operational efficiency. • Make sound architectural decisions by clearly articulating trade-offs and reasoning that holds up over time. • Build and maintain production-grade services using C#/.NET and microservices architecture on AWS. • Design and implement event-driven systems using Kafka and distributed streaming patterns. • Architect cloud-native solutions on AWS that balance reliability, maintainability, performance, and cost. • Design and build secure, scalable integrations across internal and external systems. • Translate complex functional and non-functional requirements into secure, reliable software solutions. • Take full ownership of initiatives from concept through production and ongoing operation. • Frame and clarify ambiguous problems, driving them forward with minimal guidance. • Proactively identify and address technical debt before it impacts the team or customers. • Resolve complex technical challenges across distributed, high-availability systems with sound judgment and clear reasoning.