• Responsible for developing and providing short-term tactical direction and oversight • Develops short-term improvements impacting an area • Directs the overall operations of an assigned group of communities within a geographic region • Oversees a revenue of $20-60 Million • Develops long-range objectives and strategies for each community within the region • Develops annual operating budget, including census, payroll, staffing and capital forecasts • Monitors and assesses compliance with financial forecasts, productivity and goal achievement • Determines areas needing cost reduction and program improvement and implements changes as needed through the Executive Directors at each community • Implements company-wide programs at communities in the areas of dining, asset management, finance, human resources, and other operational areas • Enhances appropriate communication between the communities and the divisional/corporate offices • Works with community management to implement sales and marketing activities and strategies to maximize occupancy • Assures that resident services reflect the highest quality in conformance with federal and state law and company standards • Enhances the quality of resident care by working with the functional team members in nursing, life enrichment, dining services, housekeeping and maintenance as needed • Evaluates, monitors, and enhances public relations efforts at each community • Assists all regional offices with preparation for state survey and licensing • Assures that all regional communities conform to qualitative and quantitative operating standards • Directly supervises and evaluates performance of Executive Directors within region • Updates, trains, and coaches staff as necessary to maintain high standards of quality care, financial accountability and business growth • Influences change in a positive manner within the assisted living industry through involvement with trade associations, regulatory agencies, and state executive and legislative officials • Partners with regional and community operations teams to oversee the overall health and safety program and practices for the region and maintain a safe environment for the residents, associates and families

• Ensure day-to-day administrative, leasing, compliance, and reporting operations run smoothly across multiple manufactured housing communities • Enter and maintain leases, renewals, move-ins, and move-outs in Rent Manager • Upload and organize resident documents (IDs, income proof, applications, agreements) • Track lease expirations and flag renewals in advance • Process resident info sheets and verify completeness • Run and track background & credit checks • Record approvals/denials per Fair Housing guidelines • Maintain audit-ready files for every resident • Support compliance with HUD, state, and park-level rules • Post rent, utilities, late fees, and one-time charges accurately • Assist with water, sewer, trash, and power billing setups • Identify and flag NSFs, delinquencies, and discrepancies • Coordinate with accounting on corrections and reconciliations • Create and update work orders in Rent Manager • Track status and follow up with Community Managers • Upload invoices, notes, and before/after photos • Help ensure maintenance hours are logged correctly • Prepare weekly and monthly reports, including occupancy, delinquencies, move-ins / move-outs, and leasing pipeline • Validate data accuracy across RM and Google Sheets • Highlight exceptions, trends, and risks proactively • Serve as back-office support for onsite Community Managers • Communicate clearly via Slack and email • Escalate issues with context and documentation • Maintain professional, calm, and solution-oriented communication

• Drive overall performance and quality outcomes across Clients, Care Pros, and Partners, ensuring your markets meet growth and quality objectives. • Lead, mentor, and develop a team of Client Managers and Care Pro Relationship Managers, fostering high performance and professional growth. • Guide Partners from onboarding through ongoing success, aligning strategic goals, identifying improvement opportunities, and supporting long-term growth. • Build and improve operational systems and processes to enhance service delivery, client outcomes, Care Pro safety, and market scalability. • Leverage data to identify trends, diagnose performance gaps, and develop strategies for continuous improvement. • Be accountable for financial performance hitting topline growth numbers for your markets and are expected to influence core drivers like revenue growth, margin, and operational efficiency, and Care Pro safety. • Take ownership of escalated client service issues driving resolution strategies that turn negative experiences into long-term retention opportunities for clients by directly managing clients most likely to churn (estimated at ~5% of your book). • Work closely with HQ teams, providing input into strategic decisions and advocating for your market's needs and opportunities.

Special Servicing Associate III Local or 100% Remote Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals. Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage. Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers. Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area. Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture. About the role The Special Servicing Associate III is responsible for the expert management of defaulted Home Equity Investments, including loss mitigation, bankruptcy, and foreclosure processes. This role involves analyzing complex cases, developing strategic solutions, and collaborating with stakeholders to optimize investor recovery while assisting struggling homeowners. Furthermore, the Senior Associate plays a key leadership role in building and refining workflows, providing comprehensive subservicer oversight, handling escalated servicing requests, and actively training and coaching the Special Servicing team on new policies and procedures. Your responsibilities - Complex Case Analysis and Strategic Solution Development: Analyze defaulted Home Equity Investments, leveraging expertise in loss mitigation, regulations, and foreclosure to develop effective recovery strategies. - Stakeholder Communication and Collaboration: Communicate effectively with customers, investors, attorneys, and Subservicers to facilitate loss mitigation efforts and explore solutions for all parties. - Subservicer and Foreclosure Firm Management: Collaborate with Subservicers and foreclosure firms to navigate complex default scenarios and ensure timely and compliant processes. - Regulatory Compliance and Documentation: Maintain accurate documentation and ensure adherence to all relevant regulatory compliance standards. - Training and Coaching: Train existing team members on new processes and procedures, and enhance their knowledge and skills. - Subservicer Oversight and Auditing: Conduct audits and perform call listening to ensure Subservicers provide accurate information and adhere to servicing standards. - Escalation Resolution and Customer Support: Assist in resolving escalated servicing requests and provide day-to-day support for inbound and outbound customer inquiries. - Policy and Procedure Development: Build upon existing policies and procedures to comply with industry-standard servicing practices. - Investor communication and reporting: Provide accurate and timely information to investors regarding the status of Home Equity Investments. - System and Workflow Improvement: Provide feedback to product and engineering teams on improvements to workflows and the proprietary servicing system, and adapt to new technologies and industry trends. About you - Subject Matter Expertise: 5+ years in Mortgage, HELOC, or Home Equity Investment (HEI) servicing, specifically within default management and loss mitigation. - Foreclosure & Title Mastery: Deep technical knowledge of foreclosure navigation (default through final sale/bid) and the ability to interpret title reports to resolve complex lien issues. - Subservicer Oversight: Proven experience conducting audits and call monitoring to ensure subservicers meet performance and compliance standards. - Regulatory Compliance: A strong grasp of mortgage servicing regulations and a commitment to maintaining rigorous documentation. - Strategy & Analysis: Ability to analyze financial data to build effective loss mitigation plans and solve complex default scenarios. - Communication & Partnership: Skilled at managing relationships and resolving issues with diverse stakeholders, including investors, attorneys, and subservicers. - Mentorship: Experience coaching team members and a natural ability to transfer technical knowledge to the broader team. - Education: Bachelor’s degree (B.S.) required. Our benefits - Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). - Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. - Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. - Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay. - Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. - Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. - Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor. Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary): - Tier 1 | San Francisco Bay Area, New York, and Seattle | $87,400 - $96,600 - Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $74,100 - $81,900 - Tier 3 | All other US metro areas | $68,400 - $75,600 This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation. Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.