Role Description The DSP (Delivery Service Partner) Offer & Expansion team is part of the Last Mile Product and Technology organization and is responsible for designing, launching, and managing the strategy of the Delivery Service Partner (DSP) program around the world across all of its various use cases. Amazon’s Last Mile Claims team is seeking a talented claims professional to support our rapidly growing and evolving global auto program. You will lead strategy on complex bodily injury auto claims, handling pre-litigation disputes and resolving litigated claims with cross-functional partners. Further, you will help develop programs and tools that contain costs, and continue successful third party administrator (TPA) strategies and relationships. Essential Duties and Responsibilities: - Claims management of moderate and complex bodily injury and litigated claims. - Work with business units to implement strategies to limit complex high value claims and contain costs. - Develop strategy and action plans for claims in tandem with internal/external counsel, TPAs, and insurance companies. - Mediation and settlement strategy and attendance in conjunction with external legal partners, insurance companies, and TPAs. - Field and address business partners on-going questions and issues through claims resolution as needed. - Partner with internal teams to proactively prevent claims through safety measures. - Ensure that the TPA manages the claims diligently, partners with Risk Management and Legal (internal and external), and employs best practices to control claim costs. - Lead logistic complex claims management, develop and refine claims processes, and provide training as needed. - Direct claim reviews and ensure alignment with KPIs and Performance Guarantee. - Report out on business metrics to internal business teams, including logistics and Amazon’s captive insurance program. - Partner and direct external vendors and partners on innovative claims handling and initiatives that support simplicity and contain costs while enhancing the customer experience. - Effectively communicate recommended risk mitigation strategies to cross-functional and internal leadership teams. - Manage and advise on worldwide corporate auto exposures, delivery service provider projects, and other logistics operations. - Utilize and/or establish analytics, metrics, and benchmarking through multiple sources to evaluate loss trends. - Provide guidance and support for loss prevention matters to ensure an open, proactive, and effective risk management culture. - Assist in developing business proposals and case studies for presentation to senior leaders. - Work across teams to share ideas, influence change, and deliver project results. Qualifications - BA/BS degree from an accredited university. - 7+ years experience adjudication of complex, pre-litigated and litigated bodily injury claims. - 5+ years experience in transportation claims management, including fleets or large auto claim programs. - Must have active adjuster license. - Knowledge of the litigation process and claims handling from inception to resolution. - Reserve management and financial acumen. Experience setting and managing reserves on high-exposure and catastrophic claims, including large loss reporting and escalation protocols. Requirements - ARM, CPCU, or similar professional designation (preferred). - Strong understanding of commercial auto and general liability insurance policies (preferred). - Experience interpreting policy language, coverage triggers, endorsements, and exclusions in commercial fleet environments (preferred). - Robust understanding of the litigation process and claims handling from inception to resolution (preferred). - Understanding and hands-on experience with complex logistics claims, including understanding of the unique liability exposures created by independent contractor models, delivery service partner programs, or gig-economy driver networks (preferred). - Experience analyzing and interpreting claims and operational data to support strategic decision-making and drive outcomes (preferred). Benefits - Comprehensive health insurance (medical, dental, vision, prescription). - Basic Life & AD&D insurance and option for Supplemental life plans. - EAP, Mental Health Support, Medical Advice Line. - Flexible Spending Accounts. - Adoption and Surrogacy Reimbursement coverage. - 401(k) matching. - Paid time off and parental leave.

Role Description The Care Navigator will be responsible for case management specific to kidney health management. The Care Navigator will complete activities for the continuum of care to facilitate and promote high quality, cost-effective outcomes for patients and focus on the whole patient and care delivery coordination. - Manage a set caseload of mixed acuity members. - Review and/or obtain member data and entry in HealthMap’s Care Management documentation system (Compass). - Complete member health and social determinants of health screenings. - Conduct medication reconciliation. - Create and maintain member-centric care plans. - Update identified problems, barriers, interventions, and goals. - Assist with ongoing case management. - Collaborate with internal and external (physicians, nurses, and other healthcare personnel) to assure positive patient outcomes and care coordination. Qualifications - Active, unrestricted RN license required. - Bachelor’s degree required; 6+ years of RN experience including 3+ years in case management may be considered in lieu of degree. - CCM preferred. - Three (3) years of experience in case management preferred. - Experience in a dialysis center or transplant center preferred. - Experience with Medicare and Medicaid preferred. Requirements - Handle in and outbound calls delivering world-class service to our members. - Educate kidney health and related co-morbid conditions as well as optimizing renal replacement therapy by educating members on the types of dialysis and transplant options. - Engage members into HealthMap’s Kidney Health Program. - Follow up with members based on complexity and cadence by policy. - Serve as patient advocate for responding and working to resolve concerns or barriers. - Utilize community resources and programs in care planning. - Serve as liaison between the patient, the patient’s support network, treating physician, and other ancillary providers as a member of an interdisciplinary care team to coordinate care, resolve nursing problems and assist patients in meeting individualized goals. - Notify providers of identified patient needs based on policy. - Comply with HIPAA privacy laws and all other federal, state, and local regulations. - Comply with company-defined operational policies and procedures. - Comply with company security policies. - Accountable for individual metrics and key performance indicators identified by the organization. - Navigate technical applications - Excel, OneNote, Outlook, and Word. - Support after hours and various time zones based on business need. - Drive patients and families in their own care and to support self-management. Benefits - No Travel.

Role Description Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Primary Duties and Responsibilities: - Serves as the primary contact for physicians. - Communicates with patients as needed and program stakeholders, building and maintaining trusted relationships in your designated area. - Educates healthcare providers and their staff on program services, patient support resources, and helps navigate therapy, reimbursement, and enrollment processes. - Reviews patient charts and ensures completion of all required documentation, including special authorizations, enrollment forms, and prescription renewals. - Takes full ownership of the special authorization process, ensuring timely, accurate submissions and expert guidance for reimbursement. - Provides ongoing communication, updates, and guidance to physicians regarding patient status and any program changes or best practices. - Adapts program elements to meet the unique needs of healthcare providers, personalizing support for both in-clinic and remote care, and proactively identifying and addressing areas for quality improvement. - Other duties as assigned. Qualifications - Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees) or equivalent transferable skills. - Knowledge of public or private third-party reimbursement arena. - Bilingualism is an asset (requirement for province of Quebec). - Previous Case Manager experience is an asset. Requirements - Exceptional customer service and interpersonal skills. - Ability to manage multiple tasks and priorities at once. - Comprehension of medical terminology. - Strong analytical and organizational skills. - Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart. - Excellent time management skills & sense of urgency. - Ability to collaborate effectively with program associates. - Ability to work autonomously in a remote setting. - Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces. - Detail and results oriented. - Ability to adapt to change and ambiguity. - Strong computer skills and knowledge of Microsoft Office. - Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours. - Hold and maintain a valid, non-expired, unrestricted driver’s license and possess a car. - Adhere to Performance Standards and Procedures required by the program. - Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies. Benefits - Compensation, benefits, and resources that enable a highly inclusive culture. - Traditional offerings like medical, dental, and vision care. - Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness. - Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, and behavioral health solutions. - Paid parental leave and paid caregiver leave. - Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and more. Company Description Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis.

Role Description Iron Mountain is seeking a Manager, Labor Strategy & Engagement to work remote. The Manager, Labor Strategy & Engagement will provide proactive Labor Relations Leadership to North America field locations for all business lines in assigned territories. This role will maintain effective relationships with business partners in order to drive business results through dynamic and positive workforce experience strategies; as well as, proactively identify, develop, and implement tools, resources, and solutions that help shape a positive employee experience. This role will also ensure consistent practices and decision making in labor relations within North America in order to mitigate risk and promote a strong, ethical and motivating environment. Responsibilities - Identifies and recommends strategies to address current and future Labor Relations and retention needs. - Participates in projects to develop workforce experience best practices and propose new/modified programs and policies to better organizational needs. - Manages and reports on identified metrics that support company proactive labor relations strategies. (Time Spent 10%) - Provide Labor Relations leadership by ensuring compliance to company policies and practices and federal, state and local laws; respond to field inquiries and direct resources that can assist or accelerate issue resolution. - Provide direct reactive ER support through case managers when appropriate. - Assure appropriate departments are involved and apprised as necessary, such as Global Investigations, Global Risk & Safety and senior leadership. - Stay current on strike actions, labor/culture issues, and potential outreach to sympathizers. - Maintain visibility with petition filings, labor organizing activities and political movement that has the potential to impact Iron Mountain’s labor strategy and landscape. (Time Spent 35%) - Conduct complex investigations and mitigate risk by ensuring compliance with EEOC, DOL and NLRB policies. (Time Spent 5%) - Conduct formal (ERL Class Series, Performance Management) and informal (Change Management, Conducting Difficult Conversations) training for front line leaders. - Serve as advocate and advisor for front line supervisors and managers. (Time Spent 10%) - Serve as LR hourly employee “advocate” through proactive (Roundtable Facilitation, Transportation Ride Alongs, etc.) and reactive (Dispute Resolution, Open Door, Ethics Hotline) behaviors. - Drive resolution of all open issues in a timely and professional manner. (Time Spent 10%) - Champions Company, Area and Territory initiatives by business line. - Function as a liaison between the business and Employee/Labor Relations team to foster partnership in support of the business. - Work with HR leadership to develop communications and deliver compelling, honest talk tracks that inspire and motivate employees. (Time Spent 10%) - Functions as a liaison with HRBP’s and COE’s to assist in driving company programs and policies, including culture initiatives, annual talent calibrations, etc., that advance organizational and employee growth. (Time Spent 10%) - Work in partnership with the Labor Relations team on both proactive and reactive Labor Relations strategies as needed including Business Continuity Planning strategy and partnering with Global Safety & Risk. (Time Spent 10%) Qualifications - Demonstrates a minimum of 5-8 years of HR and/or Labor Relations experience. - Possesses broad knowledge of all internal HR programs and services. - Ability to understand and interpret state and federal laws associated with employee and labor relations, including, but not limited to, FMLA, ADA and NLRB and EEOC case ruling. - Ability to communicate and present effectively to all levels of the organization, in particular front line leadership and non-exempt employee groups. - Has a strong sense of urgency in both solving problems and defining problem solutions to mitigate future risk and issue recurrence. - Proven skills in Google Suite products to include, Google Docs, Google Sheets, and Google Slides. - Possesses basic understanding of the business units and financials; candidates must be able to read a P & L and understand the key measures of success for assigned business units. - Trusted advisor and advocate; provides strong direction when resolving issues and delivering positive and proactive ER strategies. - Delivers consistent programs and responses to improve upon the effectiveness of the North American business. - Thinks at all levels (exempt and non-exempt) when resolving issues; provides consistent, realistic and empathetic communication that is understood and acknowledged by business leaders and hourly staff. - Partners in a consistent and positive manner with HR Shared Services, HRBP peers (within assigned business lines) and Centers of Excellence to ensure issue resolution and proper role clarity in delivering programs to territory employees. - Impacts overall organizational effectiveness via leadership actions and decisions. - Impacts both business unit and HR function through influence and program management; must be seen as an SME in workforce experience and culture, employee and labor relations. - Ability to be seen as a trusted advisor and subject matter expert by hourly and exempt territory leadership by building relationships with leaders and instilling confidence through exceptional performance. Benefits - Competitive compensation and benefits aligned with your experience. - Paid time off and holidays to support a healthy work-life balance. - Comprehensive health, wellness, and retirement plans. - Opportunities for continuous learning and professional growth to help you reach your career goals.