Murmuration

• Steward the Help Center: Create, maintain, and continuously improve knowledge articles in the Help Center. Establish and execute a regular content review cycle to ensure all articles remain accurate, relevant, and easy to use. • Develop training content: Prepare written materials for partner and Partnership Success Manager (PSM) trainings. Collaborate closely with the Manager, Partner and User Training to ensure content aligned with partner needs. Help translate technical words and work into easy to use and understand content. • Write and edit video scripts: Craft clear, engaging scripts for training and product videos. Edit scripts produced by others to ensure alignment with voice, accuracy, and format standards. • Build and enforce a style guide: Develop a comprehensive style guide for all Murmuration-produced content. Own ongoing enforcement of style standards to ensure consistency and quality across every content type. • Review and QA all training content: Serve as a quality control resource across content produced by the team, reviewing for clarity, accuracy, consistency, and adherence to style guidelines. • Improve knowledge operations: Proactively identify gaps, redundancies, or inefficiencies in how knowledge is organized and surfaced. Recommend and implement improvements to tools, workflows, and content architecture.

Role Description As a Partner Education Specialist, you’ll work on Murmuration’s Help Center and the knowledge infrastructure that powers partner and internal training. Your day-to-day work will include: - Writing and editing Help Center articles. - Preparing training materials. - Developing and enforcing a comprehensive style guide. - Translating technical work and words into easily understandable verbiage. - Scripting video content. This role is for meticulous communicators who bring structure to complexity. We’ll rely on you to: - Proactively identify gaps in our knowledge base. - Maintain content quality across the board. - Ensure that everything we publish reflects a consistent, professional voice. Qualifications - 3+ years of experience in a technical writing, knowledge management, or content strategy role. - Experience writing and editing for varied audiences, including both technical and non-technical readers. - Demonstrated ability to develop and enforce style guides and content standards. - Experience writing or editing scripts for video content (training, product, or explainer formats). - Experience with tech tools and the language commonly used with them. - Familiarity with knowledge management systems and Help Center platforms (e.g., Zendesk, Confluence, Pendo, or similar). - Strong organizational skills and the ability to manage a content review cycle across a large body of articles. - Excellent communication skills with the ability to collaborate effectively with training staff, partnership teams, and subject matter experts. Requirements - Experience in a civic engagement, nonprofit, or mission-driven technology organization. - Background in instructional design and familiarity with adult learning principles. - Experience using AI-assisted tools to accelerate writing or editing workflows. - Familiarity with video production workflows (even just the scripting/storyboarding side). - Experience training stakeholders on how to use and contribute to a knowledge management system. Benefits - Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members. - Retirement benefits with a 5% employer match. - A flexible, unlimited PTO plan. - Generous paid parental leave. - Pre-tax commuter benefits. - A company laptop. - A flexible remote work environment. - A home office setup stipend for all new employees. - Monthly reimbursement for remote work expenses. - A yearly professional development fund. - Mental health and wellness benefits through Calm and Better Help. - Yearly in-person staff retreats. - A welcoming culture that celebrates diversity, equity, inclusion, and belonging.

• Establish and manage the operational processes to identify, evaluate, and source datasets that support Murmuration’s civic engagement partners across organizing, advocacy, and electoral campaigns; • Create and perform validation and quality checks on newly acquired datasets, including schema review, field-level analysis, completeness checks, and anomaly detection; • Clean, standardize, and prepare external datasets for integration into Murmuration systems using SQL and scripting tools; • Collaborate with internal teams (i.e., Data Success, Partner Success, and Research) to understand data gaps and recommend appropriate sourcing strategies; • Monitor ongoing data quality for sourced datasets and proactively flag degradation, inconsistencies, or compliance concerns; • Establish, implement, and share internal processes for dataset evaluation, vendor onboarding, and quality assurance; • As new datasets are collected, develop and maintain the necessary documentation and training for internal teams on how to use and understand these datasets; • When responsibilities allow, taking an active role in partners' data success by supporting their campaign activities and work in the Organizer platform.

Role Description The Data Success Manager (Data Acquisition) is primarily responsible for the sourcing and collection of data utilized by our partners through our products and services. The members of the Data Success Team are expert problem solvers, familiar with modern databases, proficient in SQL and Python, and are able to deal with escalated issues involving data discrepancies and other data mysteries. Working with other Data Success Managers and Partnership Success Managers, you will serve as a key resource for our growing set of partners who are looking to our data-driven capabilities to support their electoral and organizing & advocacy efforts. You will: - Support the range of data needs our partners have, including helping to source, load, and validate data in various formats. - Contribute to improvements in our data management practices and pipelines. - Lead the effort to establish, manage, and improve the processes involved in data collection from both operational and technical angles. - Work with other members of the Success Team to help determine the prioritization of new data collection opportunities. As our team continues to grow, there will be increasing opportunities for this role to lean into other support activities we provide to our partners when capacity is available. Qualifications - Strong problem-solving skills, as well as the ability to manage several tasks/projects concurrently and prioritize work effectively. - Strong operational management skills to build and own processes with stakeholder expectations around timeliness and quality. - Strong communication skills to interact effectively with various internal and external stakeholders to develop data strategy and collaborative partnerships. - An unquenchable desire to identify and fix data issues in a large, complex data environment. - Moderate knowledge of SQL, including creating complex queries and manipulating large data sets. - Moderate experience in scripting languages (Python, etc.). Requirements - Establish and manage the operational processes to identify, evaluate, and source datasets that support Murmuration’s civic engagement partners across organizing, advocacy, and electoral campaigns. - Create and perform validation and quality checks on newly acquired datasets, including schema review, field-level analysis, completeness checks, and anomaly detection. - Clean, standardize, and prepare external datasets for integration into Murmuration systems using SQL and scripting tools. - Collaborate with internal teams (i.e., Data Success, Partner Success, and Research) to understand data gaps and recommend appropriate sourcing strategies. - Monitor ongoing data quality for sourced datasets and proactively flag degradation, inconsistencies, or compliance concerns. - Establish, implement, and share internal processes for dataset evaluation, vendor onboarding, and quality assurance. - Develop and maintain the necessary documentation and training for internal teams on how to use and understand new datasets. - Support partners' campaign activities and work in the Organizer platform when responsibilities allow. Nice to Haves - Experience with voter file, election data, or other datasets containing personally identifiable information (PII). - Experience implementing data quality control best practices with both internal and external stakeholders. - Experience training stakeholders with varying levels of data literacy on how to understand and utilize different types of data. - Experience with business intelligence tools such as Sigma or Tableau. - Experience with workplace productivity and collaboration tools, especially complex or integration-based workflows (i.e., Asana, Slack, Jira, Monday, etc.). Benefits - Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members. - Retirement benefits with a 5% employer match. - A flexible, unlimited PTO plan. - Generous paid parental leave. - Pre-tax commuter benefits. - A company laptop. - A flexible remote work environment. - A home office setup stipend for all new employees. - Monthly reimbursement for remote work expenses. - A yearly professional development fund. - Mental health and wellness benefits through Calm and Better Help. - Yearly in-person staff retreats. - A welcoming culture that celebrates diversity, equity, inclusion, and belonging.

At Murmuration, we believe that America’s promise is shaped and reshaped by the best ideas and ideals of its communities, and the dreams of the people who believe in a better life for themselves, their families, and each other.  We help organizations build power in their communities in four key ways: we organize a network of values-aligned partners; we provide deep, data-driven insights into people, places, and perspectives; we develop tools that make organizing and engagement easy and more effective; and we offer services that strengthen our partners’ capacity to lead change in their communities. We envision an America where every community has what it needs to help people lead healthy, free, and dignified lives. We work to redesign the systems and structures we all depend on — how we learn, live, govern, and solve problems — so that they are just, equitable, resilient, and rooted in shared responsibility. By strengthening the ties that hold communities together, we aim for civic life defined by collective action and care, with effective leadership that truly represents everyone.  We are a collaborative, curious, and creative team of organizers, scientists, teachers, technologists, campaign veterans, and more who share the unwavering belief that we can use our gifts in service of transforming America — together. We’ve built our team guided by the belief that the whole is greater than the sum of its parts. And so we support each other relentlessly — rallying together to face challenges the same way we celebrate each other’s wins. About the Position You're a mission-driven data engineer with a track record of building infrastructure that delivers real impact. You're deeply curious not just about how systems work but about the messy, real-world data they must support. You've done this before: you understand what "good" looks like, you deliver high quality solutions, and you help the teams around you operate more effectively. At Murmuration, you'll work with voter files from 50 states (each with its own format and quirks), census data, polling results, geographic boundaries, election returns, and more. These data sources arrive at different cadences, anywhere from multiple times a day during early voting to once a year from the census. Your role is to bring order to this complexity by building the pipelines, data contracts, and governance that transform these disparate inputs into Atlas, our unified representation of American civic life. This role is for someone who's energized by complex data problems, comfortable with ambiguity, and motivated by the understanding that strong infrastructure and data foundations is a core part of what makes research, product development, and meaningful civic impact possible. You'll partner closely with data scientists, researchers, and product teams who rely on what you build. You also stay curious about emergent technologies, particularly AI, and apply them thoughtfully to amplify your impact and the effectiveness of the broader team. Job Level P4 What You'll Do - Own data pipelines and infrastructure: Design, implement, and evolve scalable, production-grade systems using tools such as Dagster, Airflow, Snowflake, AWS, MongoDB, and dbt. Apply a cloud-native and DevOps mindset using CI/CD, infrastructure-as-code, monitoring, and automated testing to build reliable systems. Partner with cross-functional teams to deliver solutions that meet both immediate product needs and long-term organizational strategy. - Lead data ingestion and integration: Bring in complex, high-volume datasets while ensuring strong data contracts, freshness, quality, integrity, and lineage, and build systems that empower domain experts to contribute to and maintain their own data pipelines. - Transform raw data into trusted data products: Convert raw inputs into structured, usable datasets  that empower our analytical and product teams. Collaborate closely with operational data managers to ensure data models and intuitive, reliable alignment with how data is consumed in practice. - Leverage AI: Make informed judgement calls about how AI can be a force-multiplier for both your own work and the team’s and how it can’t. - Elevate the team: Mentor engineers, actively shape technical direction through architectural reviews and roadmap planning, and build team culture through documentation and knowledge sharing.

• Rapidly develop a comprehensive understanding of our entire data platform (its architecture, data flows, business logic, and system interdependencies) to serve as the foundation for a testing strategy; • Work with our application QA Engineering Team to understand our existing testing strategy and tools; this will help you identify how you can fill the gaps in data testing; • Design, architect, and lead the implementation of an integration testing framework for the Organizer application's streaming data platform, ensuring it is complementary to existing infrastructure; • Design automated validations that query and compare data across multiple storage systems (e.g., MongoDB, DynamoDB, Pinot) to ensure end-to-end data correctness; • Embed automated tests within CI/CD pipelines to establish regression baselines and continuously validate new feature development; • Design tests that rigorously account for eventual consistency, asynchronous processing, and time-based behaviors inherent to distributed systems; • Define and own the long-term quality and testing strategy for the data platform, aligning it with organizational reliability, observability, and engineering excellence goals; • Evaluate, select, and integrate tools, frameworks, and technologies to advance automation and data validation capabilities across the organization; • Implement automated performance and throughput benchmarks for critical pipeline components and own the standards by which results are evaluated; • Participate in engineering design reviews with a quality-first lens, ensuring testability, observability, and data correctness are built into systems from the start; • Proactively identify, investigate, and drive resolution of data quality issues and systemic reliability risks; collaborate with data engineers to implement fixes and preventative measures; • Lead post-incident reviews for data quality events: authoring clear timelines, facilitating root cause analysis, and driving follow-through on remediation action items; • Mentor engineers across the data platform and QA teams, establishing testing best practices and elevating the team's overall quality culture; • Represent the data platform's quality posture in cross-functional technical discussions and influence engineering standards across teams.

• Serve as the primary project manager for multiple, high-stakes campaigns, ensuring seamless coordination, precise execution, and transparent communication across all internal and external stakeholders; • Design, implement, and rigorously manage detailed campaign plans and timelines. This includes developing clear meeting agendas, capturing comprehensive notes, and executing proactive follow-up to ensure all campaigns and engagements are driven to successful, on-time completion; • Serve as the key operational contact for all external partners, expertly managing inbound inquiries and communication flow; • Provide strategic, trusted support and counsel to a diverse set of stakeholders—from grassroots student and family advocates to C-suite and senior organizational leaders—to maximize campaign effectiveness and partnership health; • Establish and maintain project management tools and templates to drive organizational efficiency and consistency; • Proactively identify, analyze, and mitigate potential risks and roadblocks that could jeopardize campaign timelines or outcomes; • Track, measure, and report on overall project health, presenting regular status updates to leadership; • Facilitate cross-functional retrospectives and post-campaign analysis to capture lessons learned and continuously improve future campaign strategy and execution; • Manage budget tracking and vendor contracts.

Who We Are  At Murmuration, we believe that America’s promise is shaped and reshaped by the best ideas and ideals of its communities and the dreams of the people who believe in a better life for themselves, their families, and each other. We help organizations build power in their communities in four key ways: we organize a network of values-aligned partners; we provide deep, data-driven insights into people, places, and perspectives; we develop tools that make organizing and engagement easy and more effective; and we offer services that strengthen our partners’ capacity to build power and lead change in their communities. We envision an America where every community has what it needs to help people lead healthy, free, and dignified lives. We work to redesign the systems and structures we all depend on — how we learn, live, govern, and solve problems — so that they are just, equitable, resilient, and rooted in shared responsibility. By strengthening the ties that hold communities together, we aim for civic life defined by collective action and care, with effective leadership that truly represents everyone. We are a collaborative, curious, and creative team of organizers, scientists, teachers, technologists, campaign veterans, and more who share the unwavering belief that we can use our gifts in service of transforming America — together. We’ve built our team guided by the belief that the whole is greater than the sum of its parts. And so we support each other relentlessly — rallying together to face challenges the same way we celebrate each other’s wins. About the Position Do you see yourself as an engineer with deep roots in software and data engineering who is passionate about data quality - and ready to build the systems that prove it? As a Staff Software Development Engineer in Testing (SDET), you will embed in our Data Platform team as its senior-most testing authority, responsible for developing a deep understanding of our entire data platform and then designing and driving the implementation of the Organizer product’s automated integration testing strategy. This role is built for someone who is first and foremost a strong engineer - with substantial experience in software development and/or data engineering - and who brings a genuine passion for data quality and testing as a craft. This is a great opportunity to build something with significant impact from the ground up. You will be expected to quickly achieve mastery of our streaming data pipelines and distributed systems architecture, and then have the creative latitude to design and implement a comprehensive end-to-end test framework - with real organizational investment and impact behind it. You will influence testing strategy organization-wide, set technical standards, and serve as a force multiplier for the engineers around you. Job Level:  P5 What You’ll Do - Rapidly develop a comprehensive understanding of our entire data platform (its architecture, data flows, business logic, and system interdependencies) to serve as the foundation for a testing strategy; - Work with our application QA Engineering Team to understand our existing testing strategy and tools; this will help you identify how you can fill the gaps in data testing; - Design, architect, and lead the implementation of an integration testing framework for the Organizer application's streaming data platform, ensuring it is complementary to existing infrastructure; - Design automated validations that query and compare data across multiple storage systems (e.g., MongoDB, DynamoDB, Pinot) to ensure end-to-end data correctness; - Embed automated tests within CI/CD pipelines to establish regression baselines and continuously validate new feature development; - Design tests that rigorously account for eventual consistency, asynchronous processing, and time-based behaviors inherent to distributed systems; - Define and own the long-term quality and testing strategy for the data platform, aligning it with organizational reliability, observability, and engineering excellence goals; - Evaluate, select, and integrate tools, frameworks, and technologies to advance automation and data validation capabilities across the organization; - Implement automated performance and throughput benchmarks for critical pipeline components and own the standards by which results are evaluated; - Participate in engineering design reviews with a quality-first lens, ensuring testability, observability, and data correctness are built into systems from the start; - Proactively identify, investigate, and drive resolution of data quality issues and systemic reliability risks; collaborate with data engineers to implement fixes and preventative measures; - Lead post-incident reviews for data quality events: authoring clear timelines, facilitating root cause analysis, and driving follow-through on remediation action items; - Mentor engineers across the data platform and QA teams, establishing testing best practices and elevating the team's overall quality culture; and - Represent the data platform's quality posture in cross-functional technical discussions and influence engineering standards across teams.

Who We Are At Murmuration, we believe that America’s promise is shaped and reshaped by the best ideas and ideals of its communities, and the dreams of the people who believe in a better life for themselves, their families, and each other.  We help organizations build power in their communities in four key ways: we organize a network of values-aligned partners; we provide deep, data-driven insights into people, places, and perspectives; we develop tools that make organizing and engagement easy and more effective; and we offer services that strengthen our partners’ capacity to lead change in their communities. We envision an America where every community has what it needs to help people lead healthy, free, and dignified lives. We work to redesign the systems and structures we all depend on — how we learn, live, govern, and solve problems — so that they are just, equitable, resilient, and rooted in shared responsibility. By strengthening the ties that hold communities together, we aim for civic life defined by collective action and care, with effective leadership that truly represents everyone.  We are a collaborative, curious, and creative team of organizers, scientists, teachers, technologists, campaign veterans, and more who share the unwavering belief that we can use our gifts in service of transforming America — together. We’ve built our team guided by the belief that the whole is greater than the sum of its parts. And so we support each other relentlessly — rallying together to face challenges the same way we celebrate each other’s wins. About the Position Murmuration is seeking a highly organized and experienced Senior Project Manager for its Campaigns team.  Murmuration’s Campaigns Team helps partners design and execute smarter strategies from the ground up — powered by the best civic data and tools in the country. We provide high-impact consulting and campaign services to local organizations who are closest to solutions. We combine deep campaign expertise with the most advanced civic data infrastructure and offer a full suite of services to help change-makers build power and meet key moments. The Senior Project Manager will report directly to the Senior Manager of Campaign Engagement, working in close partnership to streamline workflows, manage timelines, and mitigate risks across a diverse portfolio of projects. This person will serve as an integral part of the Campaigns team, providing essential structural support and operational excellence. Crucially, this individual will also act as a critical point of contact and support system for Murmuration's external partners, ensuring transparent communication, aligned expectations, and efficient collaboration throughout the campaign lifecycle. Job Level: P4 What You’ll Do - Serve as the primary project manager for multiple, high-stakes campaigns, ensuring seamless coordination, precise execution, and transparent communication across all internal and external stakeholders; - Design, implement, and rigorously manage detailed campaign plans and timelines. This includes developing clear meeting agendas, capturing comprehensive notes, and executing proactive follow-up to ensure all campaigns and engagements are driven to successful, on-time completion; - Serve as the key operational contact for all external partners, expertly managing inbound inquiries and communication flow; - Provide strategic, trusted support and counsel to a diverse set of stakeholders—from grassroots student and family advocates to C-suite and senior organizational leaders—to maximize campaign effectiveness and partnership health; - Establish and maintain project management tools and templates to drive organizational efficiency and consistency; - Proactively identify, analyze, and mitigate potential risks and roadblocks that could jeopardize campaign timelines or outcomes; - Track, measure, and report on overall project health, presenting regular status updates to leadership; - Facilitate cross-functional retrospectives and post-campaign analysis to capture lessons learned and continuously improve future campaign strategy and execution; and - Manage budget tracking and vendor contracts.

• Manage, coach, and develop multiple Data Success Managers, supporting strong performance, workload planning, and professional growth. • Partner with the Sr. Manager, Data Success Management, to help manage the broader team, shape priorities, strengthen operating norms, and improve how the team works. • Directly support a small number of partners, delivering high-quality service, translating partner needs into clear requirements, and ensuring strong outcomes. • Oversee the day-to-day execution of core data operations, including data intake, research, acquisition, validation, issue resolution, and delivery. • Ensure partner and vendor data is accurate, reliable, well-documented, and fit for use across Murmuration’s products, internal systems, and partner-facing work. • Identify opportunities to improve efficiency, consistency, scalability, and quality across team workflows, and implement process improvements that refine how we support partners. • Serve as a technical resource for the team by using SQL, Python, and strong data management practices to guide execution, troubleshoot issues, and improve workflows. • Manage priorities and backlogs, balancing delivery timelines, data quality, partner needs, and evolving organizational priorities. • Communicate clearly about status, risks, dependencies, and outcomes, while fostering an inclusive, collaborative team environment.