Location: Remote - must be located near major airport due to client travel Type: Full-time About Toro TMS We are Toro TMS, a growth-stage startup working to build the modern operating system for trucking. Our focus is squarely on building the best-in-class, end-to-end transportation management software (TMS) for bulk commodity haulers. The Role As Field Implementation Manager, you’ll be the face of Toro during one of the most critical moments in our client journey: going live. You’ll lead the deployment of our TMS platform at customer sites, ensuring a smooth transition from legacy systems to Toro’s modern, user-friendly solution. This role blends project management, client training, and real-time problem solving all with a people-first mindset. What You’ll Do - Lead onsite implementations of Toro’s platform at bulk trucking terminals, dispatch centers, and warehouses - Partner with Sales, Engineering, Product and Operations to translate client goals into actionable rollout plans - Deliver hands-on training to dispatchers, drivers, and logistics managers, making tech feel approachable and useful - Troubleshoot issues in real time and adapt implementation plans to meet site-specific needs - Travel to client sites (up to 70%) What You Bring - 2-4 years of experience in a client facing role, warehousing, logistics or field-based SaaS implementation - Strong project management and client-facing communication skills - Comfort with dynamic environments and a knack for simplifying complex systems - Empathy for frontline users and a bias toward action - Willingness to travel and work hands-on with clients Why Toro - Be part of a mission-driven team reshaping an essential industry - A culture that values clarity, warmth, and continuous improvement - Comprehensive medical, dental, and vision coverage - Unlimited PTO - 401(k) policy managed by Empower

Role Description - Client Onboarding - Support clients throughout their HR system implementation - Attend project kick-off meetings and implementation workshops - Build strong working relationships with clients and provide regular project updates - Act as the day-to-day contact for implementation-related queries - Requirements Gathering - Understand each client's HR processes and business requirements - Document agreed requirements and implementation decisions - Recommend platform configuration to support client needs - Work with internal specialists where more complex solutions are required - System Configuration - Configure HR workflows, employee records, organisational structures and system settings - Support data imports and system integrations where required - Assist with testing to ensure configurations meet business requirements - Validate system setup before go-live - Data Migration & Testing - Support clients in preparing HR data for migration - Validate imported data and identify any issues - Coordinate user acceptance testing (UAT) - Help resolve configuration or data issues during testing - Training & Go-Live - Deliver client training sessions and walkthroughs - Prepare implementation documentation and user guides - Support clients during go-live activities - Assist with implementation sign-off and handover - Project Delivery - Keep project plans and documentation up to date - Attend internal and client project meetings - Track actions, risks and outstanding tasks - Escalate issues to senior consultants where appropriate - Continuous Improvement - Contribute to implementation best practices and documentation - Share lessons learned with the wider team - Stay up to date with product enhancements and HR technology trends Qualifications - 2-4 years' experience implementing HR systems, HRIS platforms or business software - Experience working in HR, HRIS, implementation, customer success or professional services - Good understanding of HR processes and employee lifecycle activities - Experience gathering business requirements and configuring systems - Comfortable working directly with clients - Strong organisational and problem-solving skills - Excellent communication and presentation skills - Ability to manage multiple implementation projects simultaneously - High attention to detail Requirements - Experience implementing HRIS, Payroll or Workforce Management systems - Experience with system integrations or data migration - Knowledge of APIs or middleware platforms - Experience delivering client training - Experience working in a SaaS or technology environment - Relevant HRIS, project management or implementation certifications Company Description Dear recruiters there is no need to edit this.

• Lead and drive client implementation projects • Partner with internal cross-functional areas such as Clinical, Eligibility and Benefits, and external vendors to ensure all client requirements are met and supported throughout the implementation process • Create a detailed action plan which considers a fixed timeline and can evaluate risks • Develop the implementation project plan and track progress relative to the plan through weekly update calls and action log maintenance • Establish client relationships and ensure client satisfaction, starting day one of Implementation • Assess risks and establish contingency plans • Communicate project status clearly and concisely to stakeholders, including executive levels • Drive project teams to specific milestones, while effectively collaborating with key internal and external stakeholders to deliver high quality and predictable outcomes • Manage work and inputs from a variety of stakeholders • Establish collaborative working relationships and develop optimized cross-functional processes • Proactively identify business risks and develop high quality strategies & tactics to effectively mitigate • Conduct “lessons learned” and feedback meetings post-implementation to improve processes for the future

• Support implementation activities for new clients, renewing clients and TPA (Third Party Administrators) changes by executing assigned tasks and deliverables throughout the implementation life cycle • Assist with coordinating onboarding timelines, milestones, and documentation in alignment with established project plans • Track implementation progress and help ensure tasks are completed on schedule and according to quality standards • Maintain and organize implementation artifacts, including client documentation, configuration files, and meeting materials • Identify risks, issues, or gaps and escalate appropriately to Implementation Managers • Help validate information received from clients and partners for accuracy and completeness • Work closely with Implementation Managers, Client Success Managers, and internal teams to ensure seamless handoffs and alignment • Support coordination with vendors and external partners to facilitate data exchanges, testing, and readiness activities • Participate in implementation meetings by preparing agendas, taking notes, and tracking follow-ups • Contribute to internal process improvements aimed at enhancing efficiency and client experience • Assist in monitoring key implementation metrics and service-level commitments • Ensure documentation and deliverables support downstream client success and performance guarantees • Help identify opportunities to improve workflows and reduce friction for clients and internal stakeholders