Role Description We are looking for a senior-level Support Technician III who knows Homecare Homebase (HCHB) inside and out. In this role, you’ll be the go-to technical and operational resource for our home health and hospice workflows. You’ll work closely with clinical staff, operational leaders, and tech teams to solve complex system issues, improve performance, and keep our remote end-users moving forward. What You'll Do - Tier 3 Support: Serve as the primary escalation point for advanced HCHB and clinical application issues. - Troubleshooting: Diagnose and resolve complex software, workflow, and user problems across multiple remote locations. - Auditing & Compliance: Audit records and data for accuracy and timeliness, reviewing results directly with nursing and medical staff. - Team Leadership: Supervise medical records staff, coordinate schedules, delegate assignments, and help interview, train, and onboard new team members. - Data Security: Ensure the strict confidentiality and security of all clinical data. - Medical Coding: Help oversee and complete coding using current ICD and CPT classifications as needed. Qualifications - HCHB Experience: Hands-on experience supporting Homecare Homebase in a technical, clinical, or application support role (Required). - Industry Knowledge: A strong understanding of home health and hospice workflows, documentation, and operational practices. - Tech Skills: Proficiency with Windows, Microsoft 365, Teams, and remote support tools. - Problem-Solving: The ability to untangle complex technical/workflow issues quickly in a fast-paced environment. - People Skills: Solid communication and customer service skills, with a track record of supporting remote users. Benefits - Flexible Schedule - Competitive Pay & Holiday Incentive Pay - Earned Time Off - Health, Dental, Vision, Disability and Life insurance - 401k with generous company contributions - Tuition Reimbursement Opportunities - Advancement Opportunities

Role Description We’re looking for a Junior Customer Service Representative (CSR) to deliver exceptional bilingual support to our clients and their customers. This is an entry-level, 100% remote, full-time position for candidates in Latin America. In this role, you will be the first point of contact for routine inquiries, learning our client's processes, building your skills, and providing a top-tier customer experience. Key Responsibilities - Handle routine inbound and outbound customer communications via phone, email, and chat. - Assist customers with basic inquiries, including account updates, general questions, and standard troubleshooting. - Escalate complex issues to senior team members when necessary. - Support the team by following up on client requests, sending routine reminders, and tracking pending communication. - Execute accurate data entry and update customer profiles within internal database and CRM tools. - Collaborate with internal departments to gather information required to resolve customer queries. - Provide general administrative and operational support to the customer service team as needed. Qualifications - Fluent English (C1/C2) and Spanish. - 1 to 2 years of experience in remote, customer-facing roles. - Basic familiarity with CRM platforms or customer support ticketing systems (e.g., Zendesk, HubSpot) is preferred. - Strong verbal and written communication skills with an empathetic, customer-first mindset. - Excellent attention to detail and ability to follow established workflows and guidelines. - Quiet home office, stable internet (≥ 10 Mbps down / 5 Mbps up), and backup connection. - Bachelor’s or Associate’s degree preferred. Benefits - Hourly rate equivalent to USD $696 – $1,044/month (based on experience and alignment with the role requirements). - Guaranteed annual pay increments. - Discretionary client bonuses (80% of our clients award year-end bonuses). - 7 U.S. federal holidays + 4 paid PTO days. - Monthly medical insurance stipend (after meeting eligibility criteria). - Birthday / Anniversary bonuses + Gym / Wellness allowance. - Unlimited online fitness classes + company events & Christmas celebrations.

• Answer incoming calls, emails, and messages from parents, school districts, drivers, and transportation providers • Deliver exceptional customer service while resolving transportation-related questions and concerns • Coordinate transportation support and dispatch activities as needed • Accurately document customer interactions and service issues in company systems • De-escalate customer concerns and work toward timely resolution • Support customers during service disruptions, delays, and urgent transportation situations • Utilize mapping, routing, and transportation software to support daily operations • Collaborate with internal teams to ensure service commitments are met • Maintain confidentiality and handle sensitive information appropriately • Assist with special projects and cross-functional initiatives as assigned

• Conduct outbound calls to patients in a professional and empathetic manner. • Build and maintain positive relationships with patients. • Support patient retention initiatives through proactive outreach. • Generate and send follow-up emails and communications. • Gather patient feedback and accurately record information in company systems. • Meet individual and team performance targets. • Resolve basic patient queries and escalate issues where appropriate. • Maintain accurate records of all interactions and communications. • Collaborate with internal teams to ensure a positive patient experience.