Miovision

Role Description We're looking for a Software Developer II for Miovision Technologies US, LLC to architect and maintain AWS cloud-native solutions across different teams and platforms for scalable and resilient EVP/TSP services. Qualifications - Master's degree or foreign education equivalent in Computer Science or Computer Engineering - 3 years' experience in a software development role - Alternatively, Bachelor's degree + 5 years' experience Requirements - This is a telecom position and you can work anywhere in the U.S. - Approximately 10% international and U.S. travel required Benefits - Comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs - RRSP/401K Matching Plan and Variable Incentive Plan - Unique Mio-Days and flexible vacation policy - Flexible work options, internet subsidy, remote work allowance, and enhanced leave for new parents

Role Description As a Senior Account Executive in California for Miovision's Intelligent Transportation Systems (ITS) Division, you’ll act as the strategic lead for your territory. You will drive regional revenue by cultivating high-level government relationships and delivering complex, hybrid solutions to modernize city infrastructure. You’ll serve as a lead driver for high-value accounts, navigating multi-year procurement cycles and shaping market specifications to help our clients build cities that simply flow. Please Note: This is a remote opportunity for candidates located in California. Objectives and Responsibilities - Own the Region: Develop the strategic roadmap to hit revenue goals and expand Miovision’s presence across California by developing and executing a comprehensive regional strategic plan; penetrating complex accounts requiring long-term, multi-phased planning. Manage full cycle sales - from prospecting to closing. - Strategic Opportunity Management: Lead the charge on joint RFP responses and navigate complex opportunities to shape specifications toward Miovision’s solutions. - Executive Influence: Cultivate a broad network of influence across the traffic ecosystem, engaging with executive-level buying committees, City Departments, Engineering Firms, Academic experts, and more to build consensus and guide accounts through the complex public-sector journey to drive long-term adoption. - Collaborate to Win: Lead cross-functional “deal teams” (including Public Safety, Customer Success, and Solution Engineering), serving as a definitive internal thought leader to help close new business and expand existing accounts. - Advise and Educate: Become the go-to subject matter expert on ITS solutions, helping city leaders understand the future of "Intelligent Mobility," articulating technical value propositions and influencing product roadmaps based on market feedback. - Market Insight and Positioning: Monitor shifting industry trends, competitor movements, and technical evolutions to effectively differentiate the Miovision value proposition within the ITS landscape. - Strategic Forecasting and Growth: Develop comprehensive sales action plans and rigorous monthly, quarterly, and annual forecasting models to ensure predictable pipeline growth and regional scale. - Maintain Data Integrity: Use Salesforce with discipline to provide leadership with accurate forecasts and clear visibility into your pipeline. - Compliance: Navigate the regulatory framework and Approved Products List process to ensure ability to sell into all segments of the market. - Travel: Travel up to 40% of the time to meet with clients and prospects, and represent Miovision at trade shows, conferences, etc. Qualifications - GovTech Experience: Track record of success selling technology to government agencies, understanding long cycles, the RFP process, and the "public good" mindset. - Domain Expertise: Deep-rooted understanding of the Mobility or ITS landscape, ideally backed by a network of existing relationships with key agencies and engineering consultants in California. - Ecosystem and Channel Synergy: Experience working with channel partners, distributors, consultants, and other key players in the traffic ecosystem. - Strategic Acumen: Ability to build territory plans and manage a complex pipeline (Salesforce or similar CRM mastery is a must). - Entrepreneurial Autonomy: Drive to operate independently and own results while recognizing the importance of teamwork. - Strategic Selling and Influence: Comfortable handling high-stakes communication and capable of building trust with senior city officials and engineering executives. - Hybrid Technology Fluency: Comfortable navigating software systems and hardware-integrated deployments. - Communication Skills: Exceptional written and verbal communication skills with the executive presence to deliver high-impact presentations. - Travel: Ready to meet customers and represent Miovision at major trade shows up to 40% (must be able to travel freely between the USA and Canada and hold a valid passport). Benefits - Comprehensive Coverage: Well-being covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs. - Financial Future: Build for tomorrow with our RRSP/401K Matching Plan and share in the company's success through our Variable Incentive Plan. - Time to Recharge: Unique Mio-Days and flexible vacation policy. - Work & Life Support: Flexible work options, internet subsidy, remote work allowance, and enhanced leave for new parents.

Role Description As a Customer Success Manager (CSM) at Miovision, you will own the post-sales customer relationships, track customer health, and drive revenue growth. This role engages directly with customers to help them unlock the full value of our traffic technology. You will share industry best practices, help solve problems, and provide technical guidance. Ultimately, your goal is to ensure that onboarding, adopting, and using Miovision feels as seamless as hitting every green light. Territory & Location This role manages our Southeast US territory (covering OK, AR, LA, MS, TN, AL, GA, FL, NC, SC). To keep close to our customers, candidates must be located within one of these states. Objectives and Responsibilities - Own the Customer Journey: Manage relationships from onboarding through renewal to maximize retention and drive long-term revenue growth. - Build Trusted Relationships: Establish deep, lasting connections with executive sponsors, key municipal contacts, and daily end-users. - Navigate Risk Proactively: Continually monitor account health metrics, risks, escalations, and opportunities to steer clients toward optimal outcomes. - Advocate Internally: Advocate for customers internally and work with cross-functional counterparts to improve the customer experience. Coordinate with the product team on documentation, customer enablement, and product specifications. - Accelerate Value Realization: Create and deliver clear, accessible training content so customers realize immediate ROI from their investment. - Customer Support: Support customer solution design, technical documentation, and integration implementation plans to ensure adoption of the Miovision solutions. - Bridge Adoption Gaps: Identify precisely where a customer is stuck versus where they want to be, creating clear action plans to bridge the gap and expand their network. - Technical Problem Solving: Resolve complex product issues for customers and the distributor network. - Travel: Travel is required up to 30% across the US and Canada to provide on-site consulting work to clients. Qualifications - Proven Track Record: Established track record of success in account management, project management, installation, or configuration in a technical field supporting customers in a B2B or B2G environment. - Skilled Communicator: Exceptional oral and written communication skills with the natural ability to communicate across all levels of an organization. - Strong Consulting Skills: Skilled at consulting including team facilitation, business case development, business analysis, process mapping, and process redesign. - Systems Implementation: Ability to manage implementation including requirements analysis, design, configuration, testing, training, change management, and support. - Complex Problem Solver: Ability to align technical concepts with customer requirements and an analytical mindset to solve complex business issues. - Technical Aptitude: Practical understanding of product development and engineering processes. Experience with networking and the Internet of Things (IoT) is an asset. - Industry Knowledge: Solid understanding of Intelligent Transportation Systems (ITS) is a strong asset. Active memberships or certifications in industry groups like IMSA, ITSA, or ITE will make your profile stand out. - Ability to Travel: Ready to travel up to 30% across the US and Canada. Benefits - Comprehensive Coverage: Well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs. - Financial Future: Build for tomorrow with our RRSP/401K Matching Plan and share in the company's success through our Variable Incentive Plan. - Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy. - Work & Life Support: Support with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

Role Description As an Enterprise Account Executive for Opticom Solutions, you'll be responsible for identifying, developing, and closing high-value business opportunities across Florida's 1st Responder and Transit markets, while also maintaining momentum of our existing relationships to expand their accounts. You will move beyond a traditional transactional sales approach to operate as a critical, strategic business partner. Your mission is to ensure Miovision always gets the green light and help cities improve the safety, reliability, and efficiency of their emergency and transit vehicles, optimize traffic flow, reduce congestion, and enhance smart mobility. Objectives and Responsibilities - Deliver Results: Achieve or exceed quarterly and annual revenue targets by prioritizing high-value prospects and key accounts within a defined territory. - Own the Sales Lifecycle: Lead complex, multi-layered enterprise sales cycles, from discovery and needs analysis to contract negotiation and closing. - Build Pipeline: Make prospecting part of your regular routine. - Account Lifecycle Ambassador: Act as an ambassador to enterprise accounts, continuously tracking initial sale success, managing emerging client needs, and maintaining strong, long-term customer satisfaction. - Strategic Forecasting and Growth: Develop and execute territory plans including market assumptions, forecasting, risks, and mitigation strategies. - Product Champion: Act as the region’s subject matter expert for Miovision Opticom products and services. Champion the transition from hardware-based to cloud-based EVP systems. - Trusted Advisor: Become a trusted advisor to city departments to uncover their needs and articulate the value of Miovision's solutions. - Strategic Opportunity Management: Lead the coordination and development of RFP and RFI responses to position Miovision as the preferred vendor for modern traffic solutions. - Maintain Data Integrity: Use Salesforce with discipline to provide leadership with accurate forecasts and clear visibility into your pipeline. - Industry Trends: Stay sharp on market challenges and the competitive landscape to effectively position Miovision’s value proposition and feed critical intelligence back to the business. - Ecosystem Collaboration: Work collaboratively with Partners, Business Development and Marketing teams to launch regional campaigns. Engage an array of external influencers, collaborate with and drive distribution partner sellers to be a force multiplier. - Mentorship: Frequently advise revenue leadership on complex commercial challenges and actively help raise the overall skill level and execution of the broader sales organization. - Brand Ambassador: Represent Miovision in person on site with clients and at major trade shows. Travel 40-60%. Qualifications - Specialized Sales Knowledge: Proven experience selling technology to the 1st Responder Market (specifically to Fire, EMS, and police). You understand consultative selling methodologies, account-based strategy, and how to navigate long B2B/B2G cycles and public procurement processes (RFPs). - Domain Expertise: Understanding of the Transportation/Traffic or Public Safety sector. - Strategic Acumen: You don't just wait for leads; you build territory plans and maintain a robust, multi-stage pipeline of opportunities (Salesforce or similar CRM proficiency is a must). - Hybrid Technology Fluency: Equally comfortable navigating the nuances of software systems and hardware-integrated traffic solutions, and you can effectively communicate the value of both. - "Hunter" Mindset: You thrive on finding new business and have a proven track record of navigating multi-dimensional, complex sales environments. - Influence and Negotiation: Highly skilled in navigating complex pricing models, non-standard deal specifics, and commercial contract negotiations, with the ability to influence and engage with a variety of personas ranging from Fire Chief to Signal Technician. - Self-driven: You are highly self-motivated and comfortable operating autonomously in a fast-paced, evolving industry. - Executive Communication Mastery: Exceptional verbal, written, and presentation skills with a proven ability to command a room and articulate abstract value propositions to senior public and private stakeholders. - The Networker: You excel at creating external visibility and fostering internal collaboration. - Travel: You’re ready to get out into the field, meet customers, and represent us at major trade shows (40-60% travel or roughly 3 days per week). You must be able to travel internationally and move freely between the USA and Canada. Benefits - Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs. - Financial Future: Build for tomorrow with our RRSP/401K Matching Plan and share in the company's success through our Variable Incentive Plan. - Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy. - Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

Role Description At Miovision, we are engineering the future of smart transportation, but to keep global traffic flowing smoothly, we need a sharp Data Quality Assurance Administrator to manage our data intersections. Engineers and transportation professionals around the world rely on our traffic studies to make massive infrastructure decisions, and you will be the ultimate quality checkpoint ensuring those studies don't hit any roadblocks. Before our data hits the fast lane, you will perform thorough visual inspections, interpret complex customer requirements, and navigate system limitations to spot any setup collisions. If you are ready to merge your keen eye for detail with proactive customer communication and keep our completed studies cruising at top speed, buckle up! Objectives and Responsibilities - Precision Processing: Follow established procedures to perfectly configure studies and define clear, actionable tasks for accurate processing. - Quality First: Conduct rigorous quality checks to ensure all data strictly meets our high accuracy standards and exact customer requirements. - Proactive Problem Solving: Review and validate study configurations, proactively identifying potential issues before they escalate, and collaborating closely with production leads and support specialists. - Clear Communication: Confidently communicate study hold notes and updates directly to customers, setting realistic expectations, clarifying adjustments, and proposing clever solutions. - Task Management: Effectively assign re-configuration tasks, escalate complex cases when necessary, and successfully publish completed, flawless studies. - Continuous Improvement: Actively participate in team discussions and special projects, bringing fresh insights and suggestions to the table to boost efficiency and elevate quality. - Cross-Functional Collaboration: Work seamlessly with other teams to resolve discrepancies, share knowledge, and build a stronger, more aligned operation. Qualifications - Spatially Gifted: You possess strong spatial awareness and can easily visualize complex configurations and physical spaces. - Data & Map Enthusiast: You genuinely geek out over mapping, data analysis, and turning raw information into reliable, highly accurate insights. - Google Workspace Wizard: You are highly proficient with the Google suite—Docs, Sheets, and Slides are essentially your second language. - Process-Driven: You thrive in structured environments, love following a reliable process, and are always looking for ways to optimize how things get done. - A True Team Player: You are deeply team-oriented, highly engaged in group discussions around continuous improvement, and always ready to support your peers. - Feedback Champion: You believe that feedback is a gift—you both give and receive constructive feedback with grace, professionalism, and a genuine desire to grow. Benefits - Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs. - Financial Future: Build for tomorrow with our RRSP/401K Matching Plan and share in the company's success through our Variable Incentive Plan. - Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy. - Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

Role Description At Miovision, we are engineering the future of smart transportation, but to keep our app business moving at top speed, we need a highly strategic Senior Product Manager to take the wheel. Reporting directly to the Product Director of App Services, you will navigate the complex intersections of our detection, performance, and traffic optimization portfolio. We are looking for someone who can see through the fog of domain ambiguity, mapping out a clear route that transforms vague market needs and intangible user behaviors into concrete solutions. You will be the driver shaping our industry—shifting our products out of the slow lane of basic data visualization and accelerating into automated optimization. If you are ready to steer our software and hardware ecosystem to solve real-world infrastructure challenges without hitting a gridlock, green means go! Objectives and Responsibilities - Own the Strategy: Take full accountability for the success and adoption metrics of your product area, looking beyond immediate feature sets to define how our software and hardware seamlessly integrate. - See the Future: Predict 1-2 year industry shifts, initiate de-risking projects today, and distill massive market complexity into a crystal-clear "North Star" for your team. - Master the Economics: Proactively design solutions that address the "cost of scale." Pivot strategies to drastically reduce deployment friction and improve unit economics across your entire product line. - Turn Ambiguity into Action: Take ill-defined problems within the detection and optimization space, evaluate highly variable factors, and guide them toward compelling, actionable solutions with high-conviction business cases backed by a robust 12-month roadmap. - Establish Discovery Rhythms: Build a permanent rhythm of discovery to inform your long-term plans. Ensure your team builds with absolute conviction by validating the "riskiest assumptions" first. - Leverage AI & Data: Define exactly how AI and complex data insights can transform the user experience, transitioning our offerings from reactive data visualization to automated, predictive optimization. - Make High-Stakes Decisions: Spearhead major innovations, architectures, and key business decisions where the consequence of error is severe. Direct product investments based on a deep understanding of market-wide economic trends and P&L goals. - Shift the Culture: Act as a trusted advisor to senior leadership and play a pivotal role in shifting the organization toward a culture that is inherently Product-Led and Sales-Supported. - Align and Mentor: Build formal networks with key industry executives. Successfully align Sales, Engineering, and Go-To-Market (GTM) teams on unified release plans for high-stakes projects, while serving as a central hub for cross-discipline coordination and a go-to mentor for junior PMs. Technical Portfolio Overview - Driving the software experiences that interpret multi-modal sensing data and evaluate traffic and infrastructure performance. - Developing adaptive applications and tools that respond to real-time traffic conditions. - Ensuring your products integrate seamlessly with our overarching platform ecosystem and respect the integrity of the broader architecture. Qualifications - The Seasoned Pro: You exhibit advanced, wide-ranging experience and are highly comfortable navigating the ambiguity, autonomy, and rigorous standards expected at top-tier tech organizations. - User-Obsessed: You always start with the user and work backwards. You build continuous discovery loops to deeply understand user pain points, validating your assumptions with multi-modal data before committing a single engineering resource. - Business-Minded: You understand that your product does not exist in a vacuum. You possess sharp business acumen, deeply understanding financial levers (like COGS and margins) and exactly how your product ties into broader engineering and sales goals. - The Complex Problem Solver: You excel at breaking down highly complex issues, evaluating variable factors, and delivering creative, highly effective solutions to the market. - The Strategic Diplomat: You excel at managing "up and sideways." You know exactly how to say "no" strategically, offering data-driven alternatives that protect your team from distractions while ensuring critical business needs are met. Benefits - Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs. - Financial Future: Build for tomorrow with our RRSP/401K Matching Plan and share in the company's success through our Variable Incentive Plan. - Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy. - Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

Role Description At Miovision, we are building the future of smart transportation to keep the world moving smoothly, but to do that, we need to ensure our internal risk and compliance systems are completely free of gridlock! We are looking for a highly capable Senior GRC Specialist to act as the ultimate traffic controller for our Enterprise Risk Management (ERM) and Governance, Risk, and Compliance (GRC) programs. Reporting directly to our GRC Manager, you will keep us in the fast lane by operationalizing our Unified Risk Management Framework across products, cloud platforms, and enterprise systems. We need a hands-on, execution-focused professional who can expertly navigate the busy intersections of ISO 27001, SOC 2, NIST, and FAIR, translating complex regulatory road signs into practical, actionable controls. If you are ready to steer risk assessments, prevent compliance traffic jams, and partner with teams across the organization to ensure a safe and secure ride for our mission-critical platforms, it is time to hit the gas. Objectives and Responsibilities - Risk & Control Mastery: Identify, assess, document, and track enterprise, cybersecurity, product, and third-party risks within Miovision’s risk register. - Framework Champion: Execute daily GRC activities and maintain risk scoring, treatment plans, and evidence aligned with our Unified Risk Management Framework (ISO 27001, SOC 2, NIST, FAIR). - Workflow Navigation: Track risk remediation and champion exception, deviation, and risk acceptance workflows, ensuring everything aligns with our defined risk appetite and business justifications. - Audit Ace: Act as a central pillar during internal assessments and external audits, coordinating with internal control owners to collect, validate, and maintain rock-solid audit evidence. - Customer Assurance: Expertly field and prepare accurate, consistent responses for customer security questionnaires, RFPs, and due-diligence requests. - Policy & Playbook Architect: Support policy lifecycle activities, map controls across multiple frameworks to reduce duplication, and assist in building repeatable audit playbooks. - Cross-Functional Catalyst: Partner closely with Engineering, Cloud Ops, IT, and Product to seamlessly embed risk controls into product development, cloud operations, and vendor onboarding. - Culture Builder: Drive risk awareness, deliver security training, participate in cross-functional risk forums, and act as the vital bridge translating cybersecurity requirements to the broader business. - Emerging Leader: Take the reins on key GRC program components (like third-party risk or control testing), mentor junior analysts, drive process automation, and shadow the GRC Manager on executive reporting and strategic initiatives. Qualifications - You bring extensive, hands-on experience in GRC, cyber risk, compliance, audit, or information security roles. - You are highly proficient with modern GRC platforms and compliance management tools. - You possess a strong working knowledge of at least three (3) of the heavy hitters: ISO 27001, SOC 2, NIST (CSF / RMF / 800-53), FedRAMP, FAIR, or COSO enterprise risk concepts. - You have a proven track record of building and operating robust risk registers, control frameworks, and reporting mechanisms. - You have the highly sought-after ability to translate dense, technical risks into clear, actionable business impacts. - You thrive in SaaS, cloud, or critical-infrastructure-adjacent environments (this is strongly preferred!). - You communicate effortlessly with everyone from strict external auditors to deep-in-the-weeds engineers and non-technical stakeholders. - You boast an incredibly analytical mindset with razor-sharp attention to detail, accuracy, and critical problem-solving skills. - You have valuable exposure to public-sector or highly regulated customer requirements (such as federal, state, municipal, or transportation agencies). Benefits - Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs. - Build for tomorrow with our RRSP/401K Matching Plan and share in the company's success through our Variable Incentive Plan. - Truly unplug with our unique Mio-Days and flexible vacation policy. - We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

Role Description As a Senior Account Executive for Miovision's Intelligent Transportation Systems solutions, you’ll act as the strategic lead for your territory. You will drive regional revenue by cultivating high-level government relationships and delivering complex, hybrid solutions to modernize city infrastructure. You’ll serve as a lead driver for high-value accounts, navigating multi-year procurement cycles and shaping market specifications to help our clients build cities that simply flow. If you’re ready to accelerate our presence in the region and help cities signal a new era of intelligent mobility, you've got the green light. Location and Territory - You will have total ownership over a high-potential region including Oregon, Washington, Colorado, Wyoming, Montana, Idaho, Alaska, and Hawaii. - You must be based in one of these states to be considered, as local context is key to building trust with our clients. Objectives and Responsibilities - Own the Region: Develop the strategic roadmap to hit revenue goals and expand Miovision’s footprint across 8 states by developing and executing a comprehensive regional strategic plan; penetrating complex accounts requiring long-term, multi-phased planning. Manage full cycle sales - from prospecting to closing. - Strategic Opportunity Management: Lead the charge on joint RFP responses and navigate complex opportunities to shape specifications toward Miovision’s solutions. - Executive Influence: Cultivate a broad network of influence across the traffic ecosystem, engaging with executive-level buying committees, City Departments, Engineering Firms, Academic experts, and more to build consensus and guide accounts through the complex public-sector journey to drive long-term adoption. - Collaborate to Win: Lead cross-functional “deal teams” (including Public Safety, Customer Success, and Solution Engineering), serving as a definitive internal thought leader to help you close new business and expand existing accounts. - Advise and Educate: Become the go-to subject matter expert on ITS solutions, helping city leaders understand the future of "Intelligent Mobility," articulating technical value propositions and influencing product roadmaps based on market feedback. - Market Insight and Positioning: Monitor shifting industry trends, competitor movements, and technical evolutions to effectively differentiate the Miovision value proposition within the ITS landscape. - Strategic Forecasting and Growth: Develop comprehensive sales action plans and rigorous monthly, quarterly, and annual forecasting models to ensure predictable pipeline growth and regional scale. - Maintain Data Integrity: Use Salesforce with discipline to provide leadership with accurate forecasts and clear visibility into your pipeline. - Travel: Travel up to 50% of the time to meet with clients and prospects, and represent Miovision at trade shows, conferences, etc. Qualifications - GovTech Experience: Track record of success selling mobility technology to government agencies; understanding of long cycles, the RFP process, and the "public good" mindset. - Domain Expertise: Deep-rooted understanding of the Mobility or ITS landscape, ideally backed by a network of existing relationships with key agencies and engineering consultants in your territory. - Ecosystem and Channel Synergy: Experience working with channel partners, distributors, consultants, and other key players in the traffic ecosystem; understanding how to leverage these relationships to amplify reach and navigate local procurement hurdles. - Strategic Acumen: Ability to build territory plans and manage a complex pipeline (Salesforce or similar CRM mastery is a must). - Entrepreneurial Autonomy: Drive to operate independently and own results, recognizing that winning in this space is a team sport. - Strategic Selling and Influence: Comfortable handling high-stakes communication; capable of building trust with senior city officials and engineering executives alike. - Hybrid Technology Fluency: Comfortable navigating the nuances of software systems and hardware-integrated deployments; able to effectively communicate the value of both. - Communication Skills: Exceptional written and verbal communication skills with the executive presence to deliver high-impact presentations; proven ability to translate complex infrastructure solutions into compelling narratives for both technical and non-technical stakeholders. - Travel: Ready to meet customers and represent at major trade shows up to 50% (must be able to travel freely between the USA and Canada and hold a valid passport). Benefits - Comprehensive Coverage: Well-being covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs. - Financial Future: Build for tomorrow with our RRSP/401K Matching Plan and share in the company's success through our Variable Incentive Plan. - Time to Recharge: Unique Mio-Days and flexible vacation policy. - Work & Life Support: Flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

Role Description At Miovision, we are building the infrastructure to keep the world's traffic flowing smoothly, but occasionally, our customers hit a technical roadblock. That's where you come in! We are looking for a highly organized Customer Support Specialist to act as our frontline roadside assistance for our Intelligent Transportation Systems (ITS) customers. Your primary mission will be to clear up congestion in our support queue, answering tickets and guiding customers through whatever technical detours they face. To be our ultimate traffic director of IT support, you'll need stellar interpersonal skills, experience under the hood with hardware and software systems, and the ability to quickly triage complex pile-ups. Ultimately, a top-notch Support Specialist can effortlessly navigate and resolve technical issues, whether on-site or via remote access, getting our customers back in the fast lane. Note that our ideal candidate is able to conversationally speak both French and English, to support customers in both languages. Objectives and Responsibilities - Frontline Defender: Act as the first point of contact for our customers, swiftly responding to technical support tickets, live chats, and other engagements with a helpful and positive attitude. - Technical Sleuth: Speak directly with customers to dig into the details and accurately diagnose the root cause of hardware, software, or complex networking issues. - Solution Architect: Empower customers by providing clear, effective resolution options tailored to their specific technical needs. - Deployment Guide: Provide expert assistance while customers install new hardware systems, roll out software upgrades, or set up networking communications. - Knowledge Sharer: Deliver hands-on technical and operational training to ensure customers get the absolute most out of our products. - Documentation Champion: Meticulously document issues and resolutions, and actively create or edit knowledge base articles to keep our internal library fresh, reliable, and up to date. - Escalation Expert: Seamlessly collaborate with our engineering teams to escalate, investigate, and resolve highly complex technical cases. - Process Optimizer: Continuously look for ways to tweak and improve both internal workflows and the external customer support experience. - Fulfillment Tracker: Manage RMA and warranty parts order submissions, diligently tracking them through to successful fulfillment. - Triage Master: Efficiently route specialized tickets to the appropriate Subject Matter Experts (SMEs) and ensure lightning-fast response times for our users. - The Voice of the Customer: Interface seamlessly with Engineering, Hardware, and Product Management to report bugs, resolve incidents, manage upgrade rollout schedules, intake feature requests, and fiercely advocate for the customer in cross-functional meetings. Qualifications - Tech-Savvy: You easily absorb complex technical concepts regarding our products and perfectly align them with our customers' unique requirements. - Deeply Empathetic: You have a genuine passion for understanding people and the empathy required to truly deliver exactly what they need when things go wrong. - Assertive: You are assertive, a natural problem solver, and a proactive builder who elevates the people and processes around you. - Multi-Faceted Thinker: You bring a powerhouse combination of creative, strategic, analytical, organizational, and relationship-building skills to the table. - Master Communicator: Your oral and written communication skills are crisp, clear, highly professional, and easy for non-technical folks to understand. Requirements - You bring a proven track record from prior experience in tech support, desktop support, or a closely related frontline IT role. - You possess phenomenal problem-solving skills and genuinely enjoy the satisfaction of untangling tricky technical knots. Benefits - Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs. - Financial Future: Build for tomorrow with our RRSP/401K Matching Plan and share in the company's success through our Variable Incentive Plan. - Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy. - Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

Role Description At Miovision, we are engineering the future of smart transportation to keep the world moving—but to keep our own operations up to speed, we need a brilliant Technical Project Manager to ensure our complex deployments never hit a bottleneck. Consider yourself the master traffic controller for our breakthrough technology projects! You will ensure every phase of the project lifecycle runs on a green light: on-time, within budget, and with total customer satisfaction. Operating as the critical intersection between Miovision and our customers, partners, contractors, and dealers, you will navigate cross-functional lanes to align resources and development priorities. If you are ready to merge the voice of the customer with our product vision and steer our highest-stakes projects to success, buckle up—this is the role for you. Objectives and Responsibilities - End-to-End Ownership: Take the reins on all project management activities, including master schedules, communication plans, contract management, risk mitigation, and CRM updates. - Technical Orchestration: Conduct rigorous technical reviews of project designs and seamlessly coordinate all engineering and implementation efforts. - Proactive Communication: Lead engaging, regular status meetings to keep customers fully informed and confident in the project's trajectory. - Cross-Functional Leadership: Collaborate closely with internal teams to ensure all stakeholder needs are met and projects are delivered perfectly on time. - Vendor Management: Expertly vet, hire, and manage sub-contractors to guarantee top-tier execution of project work. - Financial Stewardship: Control project scope with an iron grip, utilizing change management processes to protect and proactively increase financial margins. - Post-Project Care: Provide stellar, ongoing system support for customers even after the project has officially closed. - Process Elevation: Champion continuous improvement initiatives to skyrocket customer satisfaction and crush our On-Time Delivery (OTD) metrics. - Product Evangelist: Develop a deep, comprehensive understanding of our product portfolio and speak intelligently about our technology to customers. - The Technical Translator: Act as the vital bridge between the customer and our product development team, turning complex technical requirements into actionable, brilliant solutions. - On the Move: Travel up to 5% across North America (with a sprinkle of potential international travel) to keep projects humming. Qualifications - You radiate a "customer-first" mentality in every single decision you make and action you take. - You bring proven, hard-earned experience managing the internal and external logistics of complex technology or ITS (Intelligent Transportation Systems) projects. - You possess the uncanny ability to effectively prioritize, juggle, and flawlessly execute tasks even when the heat is on. - You set incredibly high expectations for results and lead by example when it comes to personal accountability and ownership. - You aren't afraid to experiment with creative methods, relying on deep root-cause analysis to unravel and solve the most difficult, complex problems. - You have a sponge-like brain for new technology, quickly grasping advanced concepts related to electrical systems, cloud computing, and networking. - You instinctively use customer insights and data to not just meet, but completely exceed, client expectations. - You consistently make decisions anchored in sound judgment, core ethics, and company values, always driving toward the absolute best outcomes for both the customer and the business. Benefits - Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs. - Financial Future: Build for tomorrow with our RRSP/401K Matching Plan and share in the company's success through our Variable Incentive Plan. - Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy. - Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.