• Run an AI-first workflow using CloudTalk's internal AI assistant on every conversation • Train the AI by catching where it's wrong, outdated, or missing context • Identify gaps in the knowledge base, tooling, and integrations • Be the escalation point when the AI can't solve something • Diagnose VOIP issues such as latency and connectivity problems • Dig into the data to inspect logs and replicate issues • Build and improve the knowledge base with clear articles • Spot patterns and surface recurring issues and automation opportunities • Shape how AI does support in the company

• Provide remote and on-site technical assistance for network-related issues in country offices and project schools. • Monitor and maintain the health of school-based ICT infrastructure, including routers, access points, and local area networks (LANs). • Coordinate with local Internet Service Providers (ISPs) and in-country technical partners to resolve connectivity outages and optimize network performance. • Implement and document network configuration changes as directed by the Director of ICT. • Travel to project sites in various African countries may be required from time to time and not exceeding 40% of the time. • Provide helpdesk support for all Imagine Worldwide staff, troubleshooting issues related to hardware (laptops, mobile devices), software (cloud-based tools like Google Workspace), and operating systems (Windows, macOS). • Manage the setup, deployment, and inventory of IT assets for new and existing employees. • Develop and deliver training sessions and materials for staff and partners on essential IT tools, security best practices, and new system deployments. • Assist in the administration of cloud-based platforms, including user accounts, access permissions, and security settings. • Perform routine system updates, patching to ensure data integrity and security. • Monitor system performance and security logs to proactively identify and address potential issues. • Collaborate with other stakeholders to maintain accurate inventory of all software licenses and hardware assets.

Role Description As part of the Customer Support L1 team, you’ll be the person customers rely on when something isn’t working as expected. Your job is to investigate, understand the root cause, and guide customers clearly and confidently. We’re looking for people who love to figure things out - people who notice patterns, enjoy breaking problems into pieces, and can explain technical issues in a simple way. This role is perfect for someone who has always been a bit geeky: - You can handle basic computer troubleshooting - You’re comfortable navigating system settings - You enjoy understanding how things work - You aren’t afraid to dig into logs, connection tests, or edge cases No previous VOIP experience is required — we'll teach you everything. What matters most is logic, curiosity, and problem-solving. What You’ll Do - Provide top-tier technical support via chat and email - Investigate call flows, connectivity problems, audio quality issues, device setups, and configuration errors - Diagnose VOIP-related problems (latency, jitter, firewalls, ISP behaviours, etc.) - Inspect logs, replicate issues, and gather data for deeper analysis - Handle a high volume of conversations with accuracy and focus - Document troubleshooting steps and contribute to our knowledge base - Represent CloudTalk with empathy, clear communication, and ownership Qualifications - A Logical Thinker: You enjoy solving puzzles, identifying root causes, and structuring your thoughts clearly. - Tech-Savvy & Curious: You’re not afraid of system settings, connection tests, or exploring how features work. - Problem-Solver With Ownership: You measure success by problems solved, not ticket volume. - Strong Communicator: Clear English (C1). Spanish is a plus. - Team Player Who Shares Knowledge: We appreciate people who help others learn. Benefits - 1-1 Coaching sessions with our resident communications advisor - Learning and Development Budget - Unlimited Paid Time Off - Volunteering Days - MacBook for work - Recharge Fridays once per quarter - Multisport Card - Referral bonuses - Virtual & physical team buildings - Company merchandise Hiring Process - Quick Video Interview - Role Deep Dive: Meet your future colleagues - Assignment: Have a look into our platform - Culture Bar Raiser Call – Explore your potential to raise the bar in adaptability, ownership, and continuous improvement - Offer!

Role Description We are currently identifying Danish-speaking Brand Ambassadors to join a prestige remote division supporting the world's most iconic luxury automotive marque. In this capacity, you do not simply provide support; you curate the "Best or Nothing" experience. Operating from your private residence anywhere in Greece, you will serve as the premier concierge for Danish owners and aficionados of high-performance engineering. You will operate at the strategic intersection of avant-garde automotive technology, digital mobility ecosystems, and elite client advocacy. THE MISSION: DIGITAL CONCIERGE & TECHNICAL LIAISON As a Brand Ambassador, you represent the pinnacle of automotive innovation. Your objective is to orchestrate seamless, premium-tier solutions that mirror the uncompromising quality of the vehicles themselves. - Bespoke Client Relations: Act as the dedicated point of contact for Danish-speaking clientele regarding vehicle functionalities, advanced telematics, and personalized service inquiries. - Technical Product Advisory: Guide owners through the sophisticated digital architecture of modern luxury vehicles, including infotainment systems, EV charging infrastructure, and remote over-the-air updates. - Executive Mobility Solutions: Coordinate roadside assistance and high-priority mobility services with surgical precision, ensuring the client's journey remains uninterrupted. - Multimodal Communication: Manage high-profile interactions via telephony, digital correspondence, and live messaging with a sophisticated and refined Danish vernacular. - CRM Integrity: Maintain meticulous records within global architectures, ensuring every interaction contributes to a personalized, lifelong brand relationship. Qualifications - Linguistic Authority: Native or near-native (C1/C2) Danish is mandatory, characterized by a refined written and spoken style. Professional English (B2) is required for global corporate integration. - Luxury Service Ethos: A natural affinity for ultra-high-end service standards and the ability to interface with high-profile clients with absolute composure. - Digital Agility: Proficiency in navigating complex software environments and a genuine interest in the future of mobility (EV, AI, and Connectivity). - Operational Autonomy: The requisite discipline to maintain peak performance and professional focus within a 100% virtual office. - Technical Pedigree: While a background in automotive or premium tech is advantageous, we provide access to our Elite Product Academy for full brand certification. Benefits - Strategic Relocation (The "Soft Landing" Program): - Fully subsidized airfare to Greece. - Four weeks of premium hotel accommodation provided upon arrival to ensure a comfortable transition. - Dedicated support for all local formalities, including tax and social security registration. - Compensation & Professional Development: - A competitive base salary (inclusive of 14 monthly payments) and performance-based seniority stipends. - Comprehensive private health, dental, and life insurance coverage effective from day one. - A transparent career trajectory into SME, Quality Management, or Leadership roles within the global network. - 100% remote flexibility across the Hellenic Republic—from the vibrant heart of Athens to the serenity of the islands.