Mercy For Animals

Role Description The Donor Experience Specialist plays a key role in delivering a consistent, high-quality donor experience for mid-level and emerging donors. This role is responsible for executing donor communications and engagement strategies across a large and diverse group of supporters. Working within established systems and journeys, the Specialist ensures that donors receive timely, personalized touchpoints that reinforce their connection to Mercy For Animals and support long-term retention and upgrade. This is an ideal role for someone who is highly organized, detail-oriented, and passionate about creating meaningful donor experiences at scale. - Scaled Donor Communications & Engagement - Execute segmented donor communications across email and related channels for mid-level and emerging donors. - Support recurring communication cadences, including monthly and quarterly outreach. - Ensure communications are delivered accurately, on time, and aligned with established messaging and segmentation strategies. - Lifecycle & Milestone Touchpoints - Manage donor lifecycle touchpoints such as birthdays, giving anniversaries, and milestone recognition. - Draft and deploy content across channels, including email, video, and voicemail. - Ensure donors receive timely and thoughtful recognition throughout their relationship with Mercy For Animals. - Upgrade Pathway Execution - Refine and execute donor engagement journeys designed to deepen engagement and identify upgrade-ready supporters. - Monitor engagement activity and flag donors demonstrating increased interest or readiness for deeper relationship management. - Coordinate with Relationship Managers and the broader team to support donor movement across pipelines. - Stewardship & Donor Acknowledgement - Support preparation and delivery of donor acknowledgements, including customized communications for restricted gifts and key interest areas. - Ensure donor intent is accurately reflected in stewardship communications. - Maintain high standards of accuracy, tone, and responsiveness in all donor-facing materials. - Experience Quality & Consistency - Ensure consistency across donor touchpoints, maintaining a cohesive and high-quality experience. - Identify gaps or inconsistencies in execution and flag opportunities for improvement. - Support ongoing refinement of donor experience processes in partnership with the Manager, Direct Response & Donor Experience. By the end of the first 12–18 months, you will have: - Strengthened consistency and quality across mid-level donor communications. - Improved timeliness and execution of lifecycle and stewardship touchpoints. - Supported increased donor engagement and retention across targeted segments. - Helped identify and surface donors ready for deeper relationship management. - Contributed to a more scalable and reliable donor experience system. Qualifications - Experience in donor communications, customer engagement, or a related field. - Strong written communication skills with attention to tone and detail. - Highly organized with the ability to manage multiple projects and deadlines. - Comfortable working within systems and executing established processes. - Ability to identify patterns and flag opportunities for improvement. - Experience working with CRM or donor databases preferred. - Commitment to Mercy For Animals’ mission and values. - Commitment to continued personal and organizational growth in diversity, equity, inclusion, and justice principles.

• Maintain a comprehensive and current view of all top-tier donor relationships, including stage, strategy, and next steps • Ensure each donor/funder has a clearly defined plan, with assigned ownership and timelines • Identify stalled opportunities and proactively drive next steps to maintain pipeline momentum • Prepare donor briefings, meeting materials, and talking points for senior leadership and the CEO • Ensure each interaction has a defined objective, relevant context, and desired outcome • Coordinate across teams to gather and synthesize relevant information in advance of meetings • Track all post-meeting actions and commitments across stakeholders • Ensure timely and consistent follow-up aligned with agreed-upon strategies • Maintain accurate documentation of interactions and next steps within CRM and related systems • Align efforts across philanthropy, programs, communications, and executive leadership • Support multi-stakeholder engagement strategies for complex individual and institutional donors • Ensure consistency and continuity in donor engagement across internal teams • Partner with executive support staff to coordinate and prioritize CEO engagement with top donors • Support proactive planning of donor interactions in alignment with organizational priorities • Ensure each CEO engagement is purposeful, strategic, and effectively leveraged

• Desempeñarás un papel de alto impacto y de misión crítica, implementando y ejecutando la estrategia de comunicación y marketing digital para México • Brindar soporte a la región de Latinoamérica mediante el desarrollo de campañas de marketing integradas que impulsen la interacción y el crecimiento • Liderar el diseño y la ejecución de estrategias de marketing digital multicanal para México, impulsando la interacción y el crecimiento • Desarrollar y lanzar campañas de marketing integradas y campañas de contenido basadas en insights, redes sociales y plataformas de pago • Desarrollar la estrategia e implementar anuncios digitales y campañas de pago en redes sociales • Identificar oportunidades, tendencias y acontecimientos culturales en tiempo real para crear comunicaciones relevantes • Dejar atrás las cuadrículas de contenido estáticas y desarrollar una estrategia en constante evolución a partir de nuevas tendencias • Identificar y aprovechar las oportunidades en tiempo real, momentos de cultura popular y tendencias digitales • Aprovechar de forma activa y experimentar con la plataforma TikTok, así como con otras plataformas y formatos emergentes • Construir y optimizar estrategias de generación de leads e interacción por correo electrónico • Llevar a cabo pruebas, aprender y perfeccionar continuamente los enfoques de segmentación y selección de audiencias • Colaborar de manera interdepartamental para alinear las estrategias de marketing con las prioridades de la organización • Supervisar y optimizar el uso de herramientas y plataformas de marketing • Realizar el seguimiento, analizar y convertir los datos de rendimiento en información útil • Contribuir a involucrar a la comunidad a través de los canales digitales • Cumplir con todas las políticas y procedimientos de la organización. • Realizar otras tareas asignadas por la persona supervisora.

• Independently manage a portfolio of mid-level donors and prospects, using structured moves management to deepen relationships and increase giving over time • Develop and execute individualized cultivation, solicitation, and stewardship strategies, including annual plans and measurable benchmarks • Conduct qualification to assess donor capacity, affinity, and readiness for increased investment • Meet or exceed goals for donor outreach, revenue, and pipeline progression • Conduct virtual and in-person meetings with donors and prospects to build relationships and present meaningful giving opportunities • Communicate organizational priorities and funding opportunities in a compelling, donor-centric way • Draft personalized and semi-personalized donor communications, including emails, proposals, and stewardship updates • Serve as a primary relationship manager for donors within the Compassion Collective, representing the program in donor interactions and engagement opportunities • Partner closely with donor experience and direct response teams, who design and execute programmatic communications and engagement strategies • Provide frontline insight on donor sentiment, engagement trends, and opportunities to strengthen the mid-level donor experience • Support consistent messaging and positioning of the Compassion Collective in donor-facing interactions • Identify and actively cultivate donors with the capacity and inclination to give at higher levels, regardless of current giving • Develop and execute intentional upgrade strategies to move donors into major gift portfolios • Coordinate thoughtful, timely handoffs to major gift officers to ensure continuity in relationship management • Maintain accurate, timely records of donor interactions, strategies, and next steps within the CRM • Track progress against revenue goals, engagement metrics, and upgrade outcomes • Collaborate across philanthropy, donor experience, and digital marketing teams to ensure a cohesive donor journey • Contribute to broader fundraising initiatives, including appeals, donor engagement strategies, and cross-functional projects • Adhere to all organizational policies and procedures and perform other duties as assigned

• Translate strategy and revenue goals into structured operational plans, segmentation frameworks, channel coordination plans, and performance targets. • Support defined revenue, acquisition, retention, sustainer growth, and upgrade goals across direct response segments. • Build and execute communication plans that increase monthly giving conversion, improve retention, and drive upgrades. • Design scalable, automated donor journeys that support progression from first gift through mid-level transition. • Monitor and report on KPIs including revenue, acquisition, retention, sustainer performance, upgrade rates, and lifetime value. • Analyze donor trends and recommend adjustments that strengthen performance and donor progression.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a leading farmed animal advocacy organization, Mercy For Animals aims to end industrial animal agriculture by constructing a just and sustainable food system. We envision a world where animals are respected, protected, and free. We currently seek an Executive Administrative Partner to join our CEO & President team. In this role you will serve as a trusted, high-judgment partner to the President & CEO by providing high-level, confidential project execution, administrative support, and coordination across internal and external stakeholders, and by acting as an operational integrator across executive priorities to ensure alignment and follow-through. You will do invaluable work: - Proactively manage the President & CEO’s calendar by booking and adjusting meetings, protecting deep-work time, and ensuring the President & CEO is well prepared for all meetings and engagements. - Coordinate the President & CEO’s travel arrangements, including lodging and transportation. - Collaborate with teams and team leaders across the organization to help the President & CEO respond to requests and provide essential internal feedback and guidance. - Serve as a central coordination point between the President & CEO and the Senior Leadership Team (SLT), helping track priorities, ensure follow-through on key initiatives, and facilitate clear communication across functions. - Capture, synthesize, and distribute key insights and action items from donor and stakeholder meetings to appropriate teams (e.g., Development), ensuring timely follow-up and alignment. - Coordinate virtual and in-person meeting logistics for Mercy For Animals’ board and senior leadership and leadership teams, including venue and meal arrangement, scheduling, and other preparation as needed. - Support the development of SLT and board meeting agendas, offsites, and other leadership convenings, including coordinating materials, tracking action items, and monitoring progress on agreed-upon next steps. - In collaboration with the Communications and Marketing team, proactively identify opportunities to expand the President & CEO’s public-facing and thought leadership presence within and beyond the animal protection movement, including generating ideas, drafting content, and supporting execution across social and digital platforms, media engagement, and opinion pieces in alignment with organizational priorities. - Project-manage executive-level initiatives as assigned, including developing timelines, coordinating stakeholders, tracking deliverables, and ensuring timely execution. - Exercise sound judgment, discretion, and emotional intelligence when handling sensitive information, high-stakes communications, and complex interpersonal dynamics. - Initiate, manage, and complete special projects as assigned by the President & CEO. - Draft letters, presentations, speeches, and other materials for the President & CEO. - Manage general inquiries to the President & CEO. - Provide administrative and accounting support to the President & CEO including completion of expense reports. - Follow all organizational policies and procedures. - Perform any other duties assigned. - Willingness to travel as needed. Qualifications - Minimum of 5+ years’ experience in executive support, operations, strategic project management, communications, or a related field; experience directly supporting senior executives in mission-driven, fast-paced, or high-growth environments strongly preferred. - Proactive problem-solving mindset with a knack for anticipating and removing barriers. - Excellent written and spoken communication skills, with the ability to adopt the tone, style, and judgment of another writer across audiences and platforms. - Comfortable contributing ideas for executive thought leadership and social media content, with strong judgment around tone, timing, and audience. - High degree of organization and efficiency. - Self-motivation and the ability to work well independently, manage multiple projects simultaneously, and meet deadlines. - Ability to work creatively and effectively as a member of a team. - Thorough knowledge of or willingness to learn Gmail, Google Calendar, Google Drive, and Asana. - Experience supporting senior leaders or working in fast-paced, high-visibility environments strongly preferred. - Experience coordinating cross-functional initiatives and managing projects with multiple stakeholders strongly preferred. - High degree of discretion and comfort working with sensitive, confidential, or high-stakes information. - Willingness to maintain flexibility in work hours to support the President & CEO’s schedule, including occasional early mornings, evenings, or travel-related time zone shifts as needed to advance the organization’s mission. - Commitment to diversity, equity, inclusion, and justice and a passion for putting these concepts into practice. - Commitment to the mission and values of the organization. Benefits - Earn an annual salary of $66,730 - $79,700 USD, depending on qualifications. - No- or low-cost health, vision, and dental insurance. - Generous paid time off and sick leave. - 401(k) retirement plan, with a dollar-to-dollar employer match of up to 3.5% of your annual earnings. Application Details We consider traditional and nontraditional qualifications and carefully review each application, resume, and cover letter. Feel encouraged to go outside a traditional cover letter and state how you would add to our culture; what we would gain from having you on our team; and how you align with our organizational vision, mission, and values. To ensure fairness in the hiring process, we request that all applicants refrain from submitting materials that are generated entirely by artificial intelligence tools. Our Commitment to You Mercy For Animals is a globally minded organization. We are committed to the principles of equity and justice, and our culture celebrates authenticity—enabling every team member to shine. All employment decisions are based solely on individual qualifications, job needs, and job requirements, and potential team members of every color, orientation, age, gender, origin, veteran status, and ability are encouraged to apply. Come as you are, and help us transform our society and construct a truly compassionate food system.