MediSpend

Role Description Reporting directly to the Director, Transparency Operations & Customer Success, the Senior Manager, Global Transparency will be responsible for all aspects of product delivery, including customer success, support and professional services for the transparency product. The Senior Manager, Global Transparency is responsible for successful achievement of all reporting metrics and deadlines across customers. - Maintain deep, current expertise in U.S. and global life sciences compliance requirements related to transparency reporting. - Serve as the primary compliance advisor for transparency customers, providing guidance on regulatory interpretation, risk mitigation, and industry benchmarking. - Anticipate compliance trends, emerging regulations, and evolving industry expectations; translate updates into actionable internal recommendations. - Maintain a deep understanding of the product; ensure comprehensive understanding of all product changes and how the changes impact customers, data and projects. - Oversee the provision of customer support and professional services. - Actively engage in building a strong relationship with customers; listen to customer needs and complaints and act quickly to identify solutions; share all feedback with team management and Account Management teams. - Seek input and feedback from Implementation, Account Lead and Professional Services team members about customer experience, support matters, accomplishments and challenges; communicate regularly with Account Management team, providing updates on customer feedback, issues and project status. - Serve as initial escalation point for team management and customers to address support, service and product issues. - Ensure successful achievement of all reporting metrics and deadlines across customers; establish KPIs to track and report on progress; utilize project management tools to facilitate accurate tracking of progress and identification of risks. - Work closely with team management to design and document procedures for supporting products; assist with regular training on procedures. - Collect feedback from team members and customers and identify solutions or opportunities for improvement in products and services; share information with management and Account Managers. - Actively engage in sales and marketing efforts to support sales to existing and new customers through participation in industry conferences, sales meetings and other networking initiatives. - Serve as member of product operations leadership team. Qualifications - A bachelor’s degree. - A minimum of 5 years of experience working in or with life sciences companies in at least one of the following areas: - Commercial compliance - Sales/commercial operations - Aggregate spend/transparency reporting - Alternatively, candidates may have significant technical or customer support experience to qualify. - Priority will be given to candidates with one or more of the following: - Knowledge of the various U.S. laws and codes related to life sciences sales and marketing practices. - Knowledge of the various global laws and codes related to life sciences sales and marketing practices. - Experience in business/customer-facing role and customer support. - Project management experience. Benefits - Merit-based compensation – Competitive base salary plus bonus. - Work from anywhere – Roles are open to candidates located anywhere in the US (United States). - Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave. - 401k+ Match. - Comprehensive health, dental, and vision insurance. - Paid Parental Leave. - Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development. Working Conditions/Physical Demands - This position is fully remote, with limited travel that may be required for occasional team meetings, training sessions, or business events. - Work is performed primarily in a home-office environment using standard office equipment such as a computer, keyboard, mouse, and phone. - Employees are expected to maintain a safe, ergonomic, and confidential workspace with reliable high-speed internet access suitable for professional remote work. - The role generally requires extended periods of sitting, viewing a computer screen, and communicating through written and verbal means. - Occasional light physical activity (e.g., lifting materials or equipment up to 20 pounds) may be necessary. - Reasonable accommodations will be provided in accordance with the Americans with Disabilities Act (ADA) and other applicable laws to enable qualified individuals with disabilities to perform the essential functions of the job. - Employees working remotely must ensure their workspace meets company standards for safety, ergonomics, and data security as outlined in organizational policy. Disclaimer This job description identifies the general duties and minimum level of skills required to perform this job. It is not intended to represent a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned. Notice for all applicants We are seeking a permanent full-time employee, this is not a contractor position. Notice for Colorado and Washington applicants In compliance with applicable pay transparency laws, the expected annual base salary for this role is $120,000–$150,000, plus eligibility for bonus and benefits. Company Description MediSpend is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. To all recruitment agencies We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

• Reporting directly to the Director, Compliance Services & Editor, Compliance Digest • Serve as the senior subject matter expert (SME) for the Stakeholder Engagement (SE) platform • Act as a strategic advisor to customers and an internal thought leader across the organization • Interpret the evolving compliance landscape, advising customers on best practices • Ensure the SE product is aligned to regulatory expectations and customer needs • Partner closely with Implementation, Product, Sales, and Customer Success to drive excellence in delivery

• Maintain deep, current expertise in U.S. and global life sciences compliance requirements related to HCP/HCO engagements, interactions, and transparency reporting • Serve as the primary compliance advisor for SE customers, providing guidance on regulatory interpretation, risk mitigation, and industry benchmarking • Anticipate compliance trends, emerging regulations, and evolving industry expectations; translate updates into actionable internal recommendations • Develop and maintain an expert-level understanding of the Stakeholder Engagement product—including configuration, workflows, data dependencies, reporting logic, and upcoming roadmap features • Evaluate how product enhancements, defects, or configuration choices affect customer compliance obligations, data integrity, and operational workflows • Partner closely with Product and Engineering to provide compliance input on roadmap planning, requirement definition, and release readiness • Work closely with Implementation and Customer Success teams to ensure customers are configured and supported in a manner consistent with compliance expectations and best practices • Support Sales as the compliance SME during demos, RFPs, prospect discussions, and conference participation • Contribute to the design and delivery of internal training programs, playbooks, and knowledge-based content to elevate organizational expertise on compliance and SE product requirements • Build trusted, long-term relationships with customers, acting as their strategic compliance advisor and escalation point for complex issues • Proactively engage customers to understand evolving business needs, pain points, and strategic objectives; translate insights into product or process improvements • Participate in key customer meetings, governance forums, and business reviews to reinforce alignment and demonstrate product and compliance leadership • Lead or participate in specialized compliance engagements, including assessments, audits, policy reviews, customized training, and best-practice consultations • Represent the organization at industry conferences, webinars, and professional associations to strengthen brand reputation and support commercial growth • Develop thought-leadership content (whitepapers, presentations, guidance documents) to support customers and internal teams

• Lead end-to-end engineering ownership of a product area • Drive execution across engineering initiatives • Define and drive the technical strategy and architecture roadmap • Oversee operational support processes and production stability • Build, lead, mentor, and grow high-performing engineering teams • Serve as a senior engineering leader in customer-facing discussions

• Own and continuously refine the Commercial Compliance implementation methodology. • Establish standardized governance frameworks including: • Steering committee structures • RAID management processes • Milestone gating and scope controls • Release readiness standards • Ensure alignment of implementation timelines with contractual scope and regulatory obligations. • Drive consistency across implementations. • Lead, mentor, and develop Implementation Leads, Project Managers, and functional configuration specialists. • Define clear role expectations, accountability models, and performance standards. • Conduct workforce planning and resource allocation to support bookings growth. • Identify skill gaps and build structured enablement programs. • Partner with leadership on hiring plans aligned to growth and risk mitigation strategy. • Establish and monitor delivery KPIs, including: • On-time project completion • Budget adherence • Time-to-go-live • Resource utilization • Post-go-live stabilization metrics • Replace manual tracking with scalable reporting dashboards. • Provide executive-level reporting to Commercial Compliance leadership. • Serve as executive escalation point for high-risk or complex enterprise implementations. • Participate in strategic client meetings and executive governance sessions. • Drive remediation plans for at-risk projects. • Ensure smooth transition from implementation to Customer Success and Managed Services. • Partner with Product Management to align implementation readiness with product roadmap and regulatory updates. • Collaborate with Engineering to manage integration timelines, defect prioritization, and release planning. • Work closely with Customer Success to ensure adoption and post-go-live stabilization. • Align with Sales on realistic scoping, pre-sale solutioning, and delivery commitments. • Oversee integrations including ERP, Concur, CRM, S2P systems, and HCP master data sources. • Ensure consistent data migration, validation, and reconciliation practices. • Drive quality assurance standards across configuration and development enhancements. • Maintain alignment between Transparency and Stakeholder Engagement modules for seamless data flow. • Develop and maintain implementation playbooks, templates, and documentation. • Establish structured change management processes. • Identify automation opportunities to increase scalability. • Lead post-mortem reviews and continuous improvement initiatives.

• Own end-to-end delivery of a product, including architecture, development, performance, and scalability • Drive execution across multiple concurrent initiatives, ensuring timely and high-quality releases • Collaborate closely with Product Management to define roadmaps, prioritize features, and provide accurate estimates • Build, lead, and scale high-performing engineering teams across onshore and offshore locations • Architect, design, and develop scalable, secure, and high-performance applications using modern Java frameworks • Define and enforce best practices for system design, coding standards, and performance optimization • Lead modernization efforts, including microservices architecture, API-first design, and cloud-native development • Ensure adherence to security standards and best practices (e.g., OWASP) • Proactively identify and reduce technical debt, including upgrading frameworks and third-party libraries

• Support client projects and engagements related to State Price Transparency Reporting (SPTR), ensuring alignment with regulatory requirements and client objectives • Lead and support pre-commercial engagements, ensuring timely completion of all SPTR pre-launch activities, including evaluation of pricing strategies, establishment of compliance frameworks, and state registration readiness • Prepare, review, and validate State Price Transparency reports, ensuring accuracy, completeness, and timely submission across all applicable jurisdictions • Monitor and assess reporting triggers, including WAC increases, new product launches, and product changes, to proactively identify reporting obligations • Interpret and apply complex, non-uniform state regulations, providing guidance to clients and internal teams on reporting requirements and compliance risks • Serve as a primary escalation point for complex regulatory and reporting issues, ensuring timely resolution and consistent application of requirements • Collaborate cross-functionally with Government Pricing, Commercial, Legal, Regulatory, and IT teams to ensure data alignment and accurate reporting • Develop, update, and maintain client policies and procedures to support compliance with state regulations and strengthen governance frameworks • Drive process improvements, centralized tracking tools, and automation to enhance efficiency and reduce compliance risk • Deliver high-quality client deliverables while effectively managing internal and external expectations, ensuring on-time or ahead-of-schedule delivery • Maintain strong client relationships to support satisfaction, retention, renewals, and identification of additional service opportunities

Role Overview We are seeking a Director, Product Delivery & Implementations, who will be responsible for the end-to-end delivery strategy, execution excellence, and organizational performance of the Commercial Compliance implementation function. This role oversees all implementation team members, project managers, and functional delivery resources across Transparency and Stakeholder Engagement solutions. The Director ensures consistent, scalable, and high-quality delivery of MediSpend’s Commercial Compliance suite—owning project governance standards, resource planning, delivery KPIs, client escalation management, and cross-functional alignment with Product, Engineering, Customer Success, and Sales. This leader is accountable for on-time, on-budget implementations, improved time-to-value, reduced delivery risk, and operational maturity across the implementation organization. Scope of Leadership: - Oversight of all Commercial Compliance implementation team members - Accountability for delivery methodology, governance, and execution standards - Enterprise project escalation and executive client engagement - Resource capacity planning and utilization management - Delivery performance metrics and reporting to executive leadership Key Responsibilities Implementation Strategy & Delivery Governance - Own and continuously refine the Commercial Compliance implementation methodology. - Establish standardized governance frameworks including: - Steering committee structures - RAID management processes - Milestone gating and scope controls - Release readiness standards - Ensure alignment of implementation timelines with contractual scope and regulatory obligations. - Drive consistency across implementations. Organizational Leadership & Team Development - Lead, mentor, and develop Implementation Leads, Project Managers, and functional configuration specialists. - Define clear role expectations, accountability models, and performance standards. - Conduct workforce planning and resource allocation to support bookings growth. - Identify skill gaps and build structured enablement programs. - Partner with leadership on hiring plans aligned to growth and risk mitigation strategy. Delivery Performance & KPI Ownership - Establish and monitor delivery KPIs, including: - On-time project completion - Budget adherence - Time-to-go-live - Resource utilization - Post-go-live stabilization metrics - Replace manual tracking with scalable reporting dashboards. - Provide executive-level reporting to Commercial Compliance leadership. Client & Escalation Management - Serve as executive escalation point for high-risk or complex enterprise implementations. - Participate in strategic client meetings and executive governance sessions. - Drive remediation plans for at-risk projects. - Ensure smooth transition from implementation to Customer Success and Managed Services. Cross-Functional Alignment - Partner with Product Management to align implementation readiness with product roadmap and regulatory updates. - Collaborate with Engineering to manage integration timelines, defect prioritization, and release planning. - Work closely with Customer Success to ensure adoption and post-go-live stabilization. - Align with Sales on realistic scoping, pre-sale solutioning, and delivery commitments. Functional & Technical Oversight - Oversee integrations including ERP, Concur, CRM, S2P systems, and HCP master data sources. - Ensure consistent data migration, validation, and reconciliation practices. - Drive quality assurance standards across configuration and development enhancements. - Maintain alignment between Transparency and Stakeholder Engagement modules for seamless data flow. Operational Maturity & Continuous Improvement - Develop and maintain implementation playbooks, templates, and documentation. - Establish structured change management processes. - Identify automation opportunities to increase scalability. - Lead post-mortem reviews and continuous improvement initiatives. Qualifications - 10+ years of experience in SaaS implementation, product delivery, or professional services leadership. - 5+ years of people leadership experience managing managers and cross-functional teams. - Proven success leading enterprise implementations in regulated industries. - Strong knowledge of life sciences commercial compliance (e.g., CMS Open Payments, EFPIA, FMV governance, HCP engagement frameworks) preferred. - Experience overseeing system integrations and data migrations in cloud-based environments. - Bachelor’s degree required; PMP or equivalent certification preferred. Key Competencies - Executive presence and ability to influence cross-functional leaders. - Strong operational rigor and structured governance mindset. - Strategic thinker with hands-on execution capability. - Ability to manage complexity across multiple workstreams and product lines. - Exceptional organizational discipline and risk management capability. - Calm leadership under pressure with clear escalation judgment. - Strong financial acumen related to project budgets and resource utilization. What we provide: - Merit-based compensation – Competitive base salary plus bonus - Work from anywhere – Roles are open to candidates located anywhere in the US (United States) - Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave - 401k+ Match - Comprehensive health, dental, and vision insurance - Paid Parental Leave - Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development Working Conditions/Physical Demands: This position is fully remote, with limited travel that may be required for occasional team meetings, training sessions, or business events. Work is performed primarily in a home-office environment using standard office equipment such as a computer, keyboard, mouse, and phone. Employees are expected to maintain a safe, ergonomic, and confidential workspace with reliable high-speed internet access suitable for professional remote work. The role generally requires extended periods of sitting, viewing a computer screen, and communicating through written and verbal means. Occasional light physical activity (e.g., lifting materials or equipment up to 20 pounds) may be necessary. Reasonable accommodations will be provided in accordance with the Americans with Disabilities Act (ADA) and other applicable laws to enable qualified individuals with disabilities to perform the essential functions of the job. Employees working remotely must ensure their workspace meets company standards for safety, ergonomics, and data security as outlined in organizational policy. Disclaimer: This job description identifies the general duties and minimum level of skills required to perform this job. It is not intended to represent a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned. Notice for all applicants: we are seeking a permanent full-time employee, this is not a contractor position. Notice for Colorado applicants as required by sb19-085 (8-5-20).: Annual salary of $120,000-$150,000+Benefits+bonus MediSpend is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

• Oversee all Commercial Compliance implementation team members • Own and continuously refine the Commercial Compliance implementation methodology. • Establish standardized governance frameworks including steering committee structures, RAID management processes, milestone gating, and scope controls. • Lead, mentor, and develop Implementation Leads, Project Managers, and functional configuration specialists. • Establish and monitor delivery KPIs, including on-time project completion, budget adherence, and resource utilization. • Serve as executive escalation point for high-risk or complex enterprise implementations. • Partner with Product Management to align implementation readiness with product roadmap and regulatory updates.

• Own retention strategy and net revenue retention across the Commercial Compliance customer base. • Establish and oversee structured customer health monitoring, including risk identification and mitigation plans. • Lead executive-level engagement for priority and at-risk accounts. • Ensure strong transition from Implementation to Customer Success and Managed Services. • Implement and manage a standardized customer health scoring framework. • Establish governance cadence including QBRs, executive business reviews, and roadmap discussions. • Track and report on churn, renewals, support metrics, adoption rates, and time-to-value. • Provide executive-level reporting and insights to Commercial Compliance leadership. • Lead Customer Success Managers and Support personnel within the Commercial Compliance practice. • Define roles, accountability models, and performance expectations. • Establish structured processes for case management and escalations, enhancement requests, and product feedback loops. • Drive operational improvements that reduce manual processes and increase scalability. • Partner with Implementation to ensure smooth onboarding and client stabilization. • Collaborate with Product Management to prioritize enhancements tied to regulatory changes and client needs. • Engage directly with Compliance and Legal leaders at pharmaceutical and medical device companies. • Identify opportunities to deepen adoption of Transparency and Stakeholder Engagement solutions.