MediSpend solutions are designed to empower life sciences companies to grow their business compliantly.
Director, SaaS Implementation – Service Delivery
Location
United States
Posted
19 days ago
Salary
$120K - $150K / year
Seniority
Lead
Job Description
Director, SaaS Implementation – Service Delivery
MediSpend
• Own and continuously refine the Commercial Compliance implementation methodology. • Establish standardized governance frameworks including: • Steering committee structures • RAID management processes • Milestone gating and scope controls • Release readiness standards • Ensure alignment of implementation timelines with contractual scope and regulatory obligations. • Drive consistency across implementations. • Lead, mentor, and develop Implementation Leads, Project Managers, and functional configuration specialists. • Define clear role expectations, accountability models, and performance standards. • Conduct workforce planning and resource allocation to support bookings growth. • Identify skill gaps and build structured enablement programs. • Partner with leadership on hiring plans aligned to growth and risk mitigation strategy. • Establish and monitor delivery KPIs, including: • On-time project completion • Budget adherence • Time-to-go-live • Resource utilization • Post-go-live stabilization metrics • Replace manual tracking with scalable reporting dashboards. • Provide executive-level reporting to Commercial Compliance leadership. • Serve as executive escalation point for high-risk or complex enterprise implementations. • Participate in strategic client meetings and executive governance sessions. • Drive remediation plans for at-risk projects. • Ensure smooth transition from implementation to Customer Success and Managed Services. • Partner with Product Management to align implementation readiness with product roadmap and regulatory updates. • Collaborate with Engineering to manage integration timelines, defect prioritization, and release planning. • Work closely with Customer Success to ensure adoption and post-go-live stabilization. • Align with Sales on realistic scoping, pre-sale solutioning, and delivery commitments. • Oversee integrations including ERP, Concur, CRM, S2P systems, and HCP master data sources. • Ensure consistent data migration, validation, and reconciliation practices. • Drive quality assurance standards across configuration and development enhancements. • Maintain alignment between Transparency and Stakeholder Engagement modules for seamless data flow. • Develop and maintain implementation playbooks, templates, and documentation. • Establish structured change management processes. • Identify automation opportunities to increase scalability. • Lead post-mortem reviews and continuous improvement initiatives.
Job Requirements
- 10+ years of experience in SaaS implementation, product delivery, or professional services leadership.
- 5+ years of people leadership experience managing managers and cross-functional teams.
- Proven success leading enterprise implementations in regulated industries.
- Strong knowledge of life sciences commercial compliance (e.g., CMS Open Payments, EFPIA, FMV governance, HCP engagement frameworks) preferred.
- Experience overseeing system integrations and data migrations in cloud-based environments.
- Bachelor’s degree required; PMP or equivalent certification preferred.
Benefits
- Merit-based compensation – Competitive base salary plus bonus
- Work from anywhere – Roles are open to candidates located anywhere in the US (United States)
- Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave
- 401k+ Match
- Comprehensive health, dental, and vision insurance
- Paid Parental Leave
- Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development
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