MedCerts

• Oversee new student payment plan program • Manage invoicing, cash application, and the reconciliation of customer balances between multiple systems • Monitor aged accounts receivables and identify overdue accounts for B2B and Workforce partners • Conduct professionally handled collection of aged accounts receivables via telephone and e-mail • Collect delinquent accounts in accordance with collection policies maintaining compliance with state and federal Fair Debt Collections Practices • Maintain current knowledge of regulations, industry trends, and economic conditions that may affect collections • Maintain accurate accounts receivable call histories • Conduct payment reconciliation on accounts as needed • Assist the A/R Manager in the ongoing process aimed towards increasing cash collections and reducing DSO

• Assist in the pursuit, organization, maintenance, and archival activities related to grants and contractsregulatory activities • Submission of new and renewal applications, student performance data to various oversight agencies • Maintaining point of contact information for oversight agencies • Processing employment verifications and distribution of internal compliance updates • Processing grants and contracts as required by funder organizations • Monitoring grants and contracts for compliance, project evaluation, analyzing data and submitting reports

• Lead the end-to-end design and development of new and redesigned online courses, with a focus on asynchronous learning experiences. • Apply evidence-based instructional design principles, including adult learning theory, Cognitive Load Theory, and the Cognitive Theory of Multimedia Learning. • Design assessments and learning activities that support mastery, certification readiness, and applied skill development. • Integrate digital tools and AI-enhanced strategies thoughtfully to improve learner outcomes, not for novelty, but for instructional impact. • Align course materials with accessibility and usability best practices (WCAG familiarity a plus). • Partner with subject matter experts (SMEs) to analyze complex content, ensure accuracy and relevance, and translate specialized knowledge into clear, instructionally sound learning experiences aligned to program outcomes. • Collaborate with contracted resources and third-party vendors to support instructional design and development efforts, including course builds, multimedia production, and learning asset creation, ensuring deliverables meet established standards for quality, consistency, and timelines. • Collaborate cross functionally with internal teams including Curriculum & Learning, Student Success, Operations, Career Services, and Sales to support interorganizational goals, understand partner needs (e.g., hospital systems and universities), and provide instructional design insight to inform course build and customization decisions.

• Drive new business growth with enterprise healthcare organizations, including health systems, hospitals, ambulatory networks, and post-acute providers. • Prospect, qualify, and develop a robust pipeline of opportunities with both executive and operational stakeholders. • Manage the entire sales cycle—from initial outreach and discovery to proposal creation, contract negotiation, and closing deals. • Create and present customized partnership solutions that align MedCerts programs with provider workforce strategies. • Build relationships at the executive level (C-suite, HR, workforce development, and clinical leadership) to gain support and expedite decision-making. • Work with marketing, product, and account management teams to develop proposals and ensure smooth delivery after the sale. • Keep accurate sales forecasts and CRM records and report regularly on pipeline activity and revenue progress. • Represent MedCerts at healthcare industry events, conferences, and forums to boost visibility and establish thought leadership in workforce development. • Stay informed about healthcare workforce trends and use market insights to influence sales strategies and customer discussions.

Job Description MedCerts is a national online career training school pioneering the way students learn and employers hire. Focused on direct-to-consumer MedCerts – a Stride company – is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of Allied Healthcare and IT, it serves individuals from all backgrounds, including the military and their families, career changers and the under- and unemployed. MedCerts delivers certification and career training through HD-quality video-based instruction, virtual simulations, games and animations, and on-the-job training through Experiential Learning solutions. Since 2009, the company has developed over 50 career programs, trained and up-skilled more than 95,000 individuals across the country and partnered with over 500 American job centers and more than 1,000 healthcare organizations to build talent pipelines. In 2020, MedCerts was acquired by Stride, Inc. Stride has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs directly to students, schools, the military, and enterprises in primary, secondary, and post-secondary settings. Innovative learning technologies are leveraged, and programs are developed with purpose – utilizing a custom assortment of the “12 Elements of Learning” as defined by the Product Development Team. The Student Success Advisor will be responsible for meeting retention objectives by working directly with active students to provide coaching support to help students complete their program of study. The Student Success Advisor acts as the student’s main contact throughout their program of student and maintains a continuous focus on the student experience from initial enrollment through program completion and certification. GENERAL DESCRIPTION We are looking for someone that wants to work alongside amazing people while helping adult learners reach their goals, making a difference in the lives of thousands each year. MedCerts promotes a culture of accountability, integrity, and collaboration where our team members have an opportunity to develop and grow professionally. GENERAL DUTIES AND RESPONSIBILITIES - Utilize an engagement plan that involves a variety of contact strategies (primarily phone) - Customer service expectations: minimum 1 ½ hours daily talk-time - Act as the student’s personal coach throughout their program of study - Identify, document, and troubleshoot at-risk issues - Ensure new students are oriented to their program and understand the process to completion - Strong program knowledge to serve as an expert when guiding students - Maintain high levels of student satisfaction - Strategic thinking to ensure prompt resolution of issues - Respond to student requests in a timely manner (no longer than 24 hours) - Utilize CRM to track students - Meet or exceed assigned performance metrics - Effectively manages team load of approximately 200-250 active students (fluctuation based on enrollment) REQUIRED QUALIFICATIONS - Minimum of an Associate degree or equivalent combination of education and experience - At least one year of experience in a student focused role - Ability to understand the needs and challenges faced by adult learners - Ability to communicate effectively through multiple channels and across departments in both written and oral forms - Strong interpersonal, problem solving, and customer service skills - Genuine interest and commitment to helping students achieve their goals - Ability to work independently with a sense of urgency - Ability to manage and adapt to working with individuals of various backgrounds - Must be results and goal oriented - Ability to work in an ambiguous environment remaining solution focused SCHEDULING The successful team member will be REQUIRED to work the below schedule with no exceptions to accommodate standard hours of operation from 9am to 8pm EST Monday through Friday and 9am- 1pm Saturday: - 8-hour shift of 9am to 6pm EST (one-hour lunch) or 11am to 8pm EST (west coast residents) - Must work at least one late day per week (11:00am -8:00pm EST) to accommodate students in different time zones - Must work at least one rotating Saturday per month (9:00am – 1:00pm EST), with one half day off the week of pre-scheduled Saturday shift Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Student Success Advisor will be responsible for meeting retention objectives by working directly with active students to provide coaching support to help students complete their program of study. The Student Success Advisor acts as the student’s main contact throughout their program of study and maintains a continuous focus on the student experience from initial enrollment through program completion and certification. - Utilize an engagement plan that involves a variety of contact strategies (primarily phone) - Customer service expectations: minimum 1 ½ hours daily talk-time - Act as the student’s personal coach throughout their program of study - Identify, document, and troubleshoot at-risk issues - Ensure new students are oriented to their program and understand the process to completion - Strong program knowledge to serve as an expert when guiding students - Maintain high levels of student satisfaction - Strategic thinking to ensure prompt resolution of issues - Respond to student requests in a timely manner (no longer than 24 hours) - Utilize CRM to track students - Meet or exceed assigned performance metrics - Effectively manage a team load of approximately 200-250 active students (fluctuation based on enrollment) Qualifications - Minimum of an Associate degree or equivalent combination of education and experience - At least one year of experience in a student-focused role - Ability to understand the needs and challenges faced by adult learners - Ability to communicate effectively through multiple channels and across departments in both written and oral forms - Strong interpersonal, problem solving, and customer service skills - Genuine interest and commitment to helping students achieve their goals - Ability to work independently with a sense of urgency - Ability to manage and adapt to working with individuals of various backgrounds - Must be results and goal-oriented - Ability to work in an ambiguous environment remaining solution-focused Requirements - The successful team member will be REQUIRED to work the below schedule with no exceptions to accommodate standard hours of operation from 9am to 8pm EST Monday through Friday and 9am-1pm Saturday: - 8-hour shift of 9am to 6pm EST (one-hour lunch) or 11am to 8pm EST (west coast residents) - Must work at least one late day per week (11:00am - 8:00pm EST) to accommodate students in different time zones - Must work at least one rotating Saturday per month (9:00am – 1:00pm EST), with one half day off the week of pre-scheduled Saturday shift Company Description MedCerts is a national online career training school pioneering the way students learn and employers hire. Focused on direct-to-consumer MedCerts – a Stride company – is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of Allied Healthcare and IT, it serves individuals from all backgrounds, including the military and their families, career changers and the under- and unemployed. MedCerts delivers certification and career training through HD-quality video-based instruction, virtual simulations, games and animations, and on-the-job training through Experiential Learning solutions. Since 2009, the company has developed over 50 career programs, trained and up-skilled more than 95,000 individuals across the country and partnered with over 500 American job centers and more than 1,000 healthcare organizations to build talent pipelines. In 2020, MedCerts was acquired by Stride, Inc. Stride has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs directly to students, schools, the military, and enterprises in primary, secondary, and post-secondary settings.

• Meet and exceed monthly, quarterly, and annual Introduction goals. • Provide excellent customer service to all current and potential students. • Qualify students for potential MedCerts enrollment. • Obtain knowledge in all MedCerts educational courses, programs and funding sources. • Consultants are responsible for making 300-400 outbound calls per day. • 30-45 student introductions per day. • Continually prospect new students using MedCerts’ internal systems. • Follow up with prospective students for qualifying an enrollment call. • Provide prompt follow-up on all incoming leads. • Responsible for understanding and discussing how the student will pay for our program. Ex: MyCAA, WIOA and or Self-Pay • Utilize Salesforce to manage a successful pipeline of prospective students. • Maintain complete Salesforce records. Add notes for every interaction with our students and properly status students within the sales cycle.

• Ensure accurate data entry, general ledger coding, and allocation of student invoices for assigned revenue channels • Submit invoices on external partner portals as required • Resolve complex billing issues and discrepancies as needed • Monitor and process incoming payments daily • Research unidentified payments and process accordingly • Process student cases daily; cancellations, withdrawals, and program changes • Reconcile revenue for assigned student channels weekly and at month-end close • Identify accounts that require adjustments and execute accordingly • Conduct payment reconciliation on accounts as needed • Lead collections efforts on delinquent accounts • Provide outstanding customer service on internal and external requests • Assist the AR Manager in the ongoing process aimed towards identifying and decreasing outstanding accounts receivables and reconciling the student deposit account • Partner with other AR team members to cross train as necessary • Document processes and procedures specific to assigned student revenue channels as needed • Special projects and tasks as directed

• Drive new business growth with enterprise healthcare organizations • Prospect, qualify, and develop a robust pipeline of opportunities • Manage the entire sales cycle—from initial outreach and discovery to proposal creation, contract negotiation, and closing deals • Create and present customized partnership solutions that align MedCerts programs with provider workforce strategies • Build relationships at the executive level to gain support and expedite decision-making • Work with marketing, product, and account management teams to develop proposals and ensure smooth delivery after the sale • Keep accurate sales forecasts and CRM records • Represent MedCerts at healthcare industry events, conferences, and forums • Stay informed about healthcare workforce trends and use market insights to influence sales strategies and customer discussions.