Maverick Payments

• Under the direction of the Director of Compliance, Credit Analyst II is responsible for handling credit and financial analysis related duties. • Conduct periodic credit reviews within an assigned portfolio and quantify results in a narrative format based on processing models, metrics and a detailed financial analysis resulting in verbal and written recommendations to management consistent within company risk appetite. • Perform financial analysis preparing Credit Risk Assessments and Periodic Review of existing merchants with detailed recommendations and creative risk mitigation strategies. • Analyze merchants with varying risk dependencies and credit quality associated with diverse business types and processing environments to determine potential exposure. • Execute against Credit Policy driven collateral strategies to minimize losses by implementing reserves, sourcing letters of credit and/or administering funding holds. • Communicate effectively with partner, internal departments, and management as necessary to obtain financial information or other documentation necessary to complete merchant reviews. • Review and make recommendations to update department policies and procedures based on changing industry trends or process adjustments. • Work collectively with other Department personnel for required enhanced due diligence reviews or to obtain historical data and feedback regarding assigned accounts.

• Join a fast-paced, growing company • Further your career with Maverick Payments • Collaborate with innovative technology designed for sales organizations • Involvement in client services

Title: Payments Governance Specialist Location: Calabasas, CA Job Description:Exciting Opportunities at Maverick Payments! Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers! About Us: Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more. About the Position: Under the direction of Maverick’s Director, Governance & Policy, the Payments Governance Specialist is responsible for supporting day-to day Governance functions, including but not limited to third party risk management, internal risk assessment, policy and procedure oversight, and quality assurance. The position partners closely with internal stakeholders and external parties to strengthen controls, support audit preparedness, and promote a strong culture of compliance and operational resilience. - Support the design, execution, and continuous improvement of governance processes across payments, control activities, and partner oversight. - Perform third-party risk management activities, including due diligence, onboarding reviews, periodic risk assessments, issue tracking, and ongoing monitoring of vendors, program partners, and external service providers. - Evaluate control environments for third parties and internal stakeholders to ensure alignment with company policies, sponsor bank expectations, and applicable regulatory requirements. - Monitor changes in the regulatory and payments landscape, perform horizon scanning, and communicate emerging risks, regulatory developments, and industry expectations to internal stakeholders. - Support compliance efforts related to card payments, merchant processing, sponsor bank oversight, consumer protection expectations, and operational risk management. - Prepare materials, documentation, and responses for sponsor bank reviews, audits, exams, and oversight meetings. - Coordinate audit readiness activities, including evidence gathering, control mapping, remediation tracking, and follow-up on findings from sponsor bank, internal, and external audits. - Partner with Compliance, Risk, Legal, Operations, Product, and Relationship Management teams to ensure governance requirements are embedded in business processes and change initiatives. - Track governance issues, action plans, and remediation items to closure, escalating concerns where appropriate. - Assist in drafting and maintaining policies, procedures, standards, and governance reporting related to payments, partner oversight, and risk management. - Support recurring governance committees, dashboards, and reporting packages by consolidating metrics, issues, trends, and key decisions. - Support operational quality assurance for key risk functions. - Support specialized governance, compliance, and risk management projects as assigned by leadership. - Assist with the development and enhancement of governance reporting, key risk indicators, and management information packages. - Participate in process improvement initiatives designed to strengthen oversight, documentation quality, and control effectiveness. - Contribute to regulatory change management activities, including impact assessments and implementation tracking. - Other duties as assigned. Qualifications: - 4+ years of experience in payments, governance, compliance, risk management, audit, or a related function within financial services, banking, fintech, or payment processing. - Experience supporting sponsor bank oversight, partner reviews, audits, or regulatory examinations. - Familiarity with third-party risk management practices, regulatory change management, and control documentation - High School Diploma required, bachelor’s degree preferred. - Knowledge of card payment processes, sponsor bank oversight expectations, and regulatory compliance principles relevant to the acquiring and payment processing industry. - Ability to analyze, test, assess, and interpret information or data to identify risks and recommend practical solutions. - Strong written and verbal communication skills, including the ability to prepare clear summaries, reports, audit materials, and governance documentation. - Strong organization and project coordination skills, with the ability to manage multiple priorities and deadlines. - Proficiency in Microsoft Office products, with strong capabilities in Excel, Word, and PowerPoint. - Ability to adapt to changing regulatory requirements, business priorities, and operational needs. - Ability to work collaboratively across departments and with external third parties. - Demonstrates sound judgment, accountability, and attention to detail. - Understanding of emerging risks, technologies, and trends in the payments space What We Offer: - Competitive Salary, Bonuses and Incentives. - Comprehensive employer sponsored health, vision, and dental insurance programs. - Paid time off, Paid Sick and Paid Holidays. - 401K plan with up to a 3% matching contribution. - Commitment to Career Development and Advancement. - Employee Recognition Programs - Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more! Pay Range: $92k to $110k/Annually This position will consider remote candidates in the following states: AZ, CA (outside Los Angeles), CO, FL, GA, ID, IN, KS, KY, MA, MD, ME, NC, NJ, NV, NY, OH, OR, PA, TN, TX, UT, VA, WA Maverick Payments is an Equal Opportunity Employer. Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications. Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests. Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.

Role Description Under the direction of the Technical Support Manager, the Technical Support Representative II is responsible for providing payments related technical support services while ensuring superior client experience in all technical aspects involved in payment processing, ensuring customer and partner satisfaction. - Provide first-class customer service/support via telephone, email, chat, and any future channel. - Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly. - Maintain an accurate and complete record of all inquiries and problems handled. - Absorb and retain a large quantity of departmental system, policy and procedure knowledge. - Utilize all tools and systems consistently to enhance department knowledge. - Setup/configure and download POS terminals and pin pads, value-added software, and online payment gateways. - Assist Sales partners and merchants in adding equipment and services to merchant accounts. - Assist Sales Partners in POS hardware and software selection based on client needs. - Provide technical support and troubleshooting for setup issues, connection issues (dial-up, TCP/IP, and GPRS), and research processing errors. - Provide clients with guidance and training on the use of POS systems. - Retain and share knowledge gained by supporting peers and delivering side by side training to new hires. - Follow all card brand compliance rules and regulations for the security and integrity of sensitive information. - Handle complex client escalations via telephone, email, chat and any future channel. - Maintain an open mind to continued process improvements and innovation by offering suggestions to increase overall team performance. - Utilize critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations. - Provide comprehensive client support across current and upcoming product lines, including guided training, troubleshooting, system setup, and menu uploads. - Support specialized projects on an as-needed basis to follow through and complete as directed by the leadership team. - Other duties assigned. Qualifications - High school diploma or equivalent. - 2+ years of relevant technical experience. - Proficiency with Microsoft Suite. - Knowledgeable in point-of-sale systems and related peripherals. - Applicable TSYS/Fiserv knowledge. - Experience in call center environments. - Ability to listen to others and communicate effectively. - Ability to clearly communicate technical related directions in verbal and written form. - Possesses strong analytical and research skills with strong attention to detail. - Ability to work autonomously while producing a high output of quality work. - Demonstrates a level of credibility and concern that one is perceived as responsible, reliable, and trustworthy. - Ability to ensure that one's own and others' work and information are complete and accurate. - Ability to carefully prepare for meetings and presentations. - Ability to follow up with others to ensure that agreements and commitments have been fulfilled. - Ability to support, promote, and ensure alignment with the organization's vision and values. - Ability to understand how an organization must change considering internal and external trends and influences. - Ability to focus personal efforts on achieving results consistent with the organization's objectives. Benefits - Competitive Salary, Bonuses and Incentives. - Comprehensive employer sponsored health, vision, and dental insurance programs. - Paid time off, Paid Sick and Paid Holidays. - 401K plan with up to a 3% matching contribution. - Commitment to Career Development and Advancement. - Employee Recognition Programs. - Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more! - Pay Range: $27 to $31/HR. Company Description Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.

Role Description Under the direction of the Boarding & Maintenance Manager, the Merchant Maintenance Representative II is responsible for merchant maintenance and support services including account changes, ticket, and request management. - Reviewing daily assignment queue for ticket handling - Accurate and efficient handling of merchant and agent ticket and email requests, including but not limited to, status updates, bank changes, pricing changes and miscellaneous maintenance updates - Ensuring proper and accurate records are kept according to company policy - Communicate with partners and staff members as necessary to complete and coordinate maintenance requests - Data entry as required for completing corrections, action items and updates - Data sensitive maintenance requests - Department related projects and assignments - Ensuring workload completion on a daily basis as assigned - Supporting specialized projects on as-needed basis as directed by Department or Company leadership - Other duties as assigned Qualifications - High School Diploma or equivalent - 1-2+ years of experience working with software user interfaces, preferably in the merchant processing field - Experience with data entry - Proficiency with MS Office Suite (ie Word, Excel, etc.) - Effective written and verbal communication skills with ability to liaise with team members and leadership of various levels - Ability to approach a problem by using an analytical approach - Ability to navigate multiple system interfaces to key data information accurately - Ability to ensure that one's own and information are complete and accurate - The ability to follow up with others to ensure that deliverables are fulfilled - Understanding emerging technologies and trends in the payments space and adapt with organizational change considering internal and external trends and influences - Ability to support, promote, and ensure alignment with the organization's vision and values while focusing on personal efforts on achieving results consistent with the organization's objectives Benefits - Competitive Salary, Bonuses and Incentives - Comprehensive employer sponsored health, vision, and dental insurance programs - Paid time off, Paid Sick and Paid Holidays - 401K plan with up to a 3% matching contribution - Commitment to Career Development and Advancement - Employee Recognition Programs - Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more! Company Description Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services.

Role Description Reporting to the Boarding Manager, the Boarding Representative II is responsible for onboarding of new accounts, activations, and quality control of all new merchant accounts. - Reviewing daily assignment queue for account onboarding. - Reviewing application, pricing, and approval parameters to ensure record completion. - Keying and synching account data as required to ensure onboarding is accurately completed promptly. - Communicate with partners and staff members as needed in cases where additional information may be needed. - Data entry as required for completing corrections, action items and additional step request items. - Data sensitive maintenance requests. - Account updates. - Department related projects and assignments. - Departmental communication for efficiently managing workload. - Attending required department meetings and training. - Supporting specialized projects on an as-needed basis as directed by Department or Company leadership. - Other duties as assigned. Qualifications - High School Diploma or equivalent. - 1-2 years of experience working with software user interfaces within the merchant processing field. - Proficiency with Microsoft Office Suite. - Ability to navigate multiple system interfaces to key application information efficiently. - A typing speed of 40+ wpm. Benefits - Competitive Salary, Bonuses and Incentives. - Comprehensive employer sponsored health, vision, and dental insurance programs. - Paid time off, Paid Sick and Paid Holidays. - 401K plan with up to a 3% matching contribution. - Commitment to Career Development and Advancement. - Employee Recognition Programs. - Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more! Company Description Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services.

Title: Terminal Support II Location: remote US Job Description: Full Time Experienced Exciting Opportunities at Maverick Payments! Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers! About Us: Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more. About the Position: Under the direction of the Technical Support Manager, the Technical Support Representative II is responsible for providing payments related technical support services while ensuring superior client experience in all technical aspects involved in payment processing, ensuring customer and partner satisfaction. - Provide first-class customer service/support via telephone, email, chat, and any future channel. - Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly. - Maintains an accurate and complete record of all inquiries and problems handled. - Absorbing and retaining a large quantity of departmental system, policy and procedure knowledge. - Utilizing all tools and systems consistently to enhance department knowledge. - Setup/configure and download POS terminals and pin pads, value-added software, and online payment gateways. - Assist Sales partners and merchants in adding equipment and services to merchant accounts. - Assist Sales Partners in POS hardware and software selection based on client needs. - Provide technical support and troubleshooting for setup issues, connection issues (dial-up, TCP/IP, and GPRS), and research processing errors. - Provide clients with guidance and training on the use of POS systems. - Retaining and sharing knowledge gained by supporting peers and delivering side by side training to new hires. - Follow all card brad compliance rules and regulations for the security and integrity of sensitive information. - Handling complex client escalations via telephone, email, chat and any future channel. - Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance. - Critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations. - Other duties assigned. - Supporting specialized projects on an as-needed basis to full follow thorough and final completion as directed by the leadership team Qualifications: - High school diploma or equivalent. - 2+ years of relevant technical experience. - Proficiency with Microsoft Suite - Knowledgeable in point-of-sale systems and related peripherals. - Applicable TSYS knowledge. - Experience in call center environments. - Ability to listen to others and communicate in an effective manner. - Ability to clearly communicate technical related directions in verbal and written form. - Possesses strong analytical and research skills with strong attention to detail. - Ability to work autonomously while producing a high output of quality work. - Demonstrates a level of credibility and concern that one be perceived as responsible, reliable, and trustworthy. - Ability to ensure that one's own and other's work and information are complete and accurate. The ability to carefully prepare for meetings and presentations. The ability to follow up with others to ensure that agreements and commitments have been fulfilled. - Ability to support, promote, and ensure alignment with the organization's vision and values. The ability to understand how an organization must change considering internal and external trends and influences. - Ability to focus personal efforts on achieving results consistent with the organization's objectives. What We Offer: - Competitive Salary, Bonuses and Incentives. - Comprehensive employer sponsored health, vision, and dental insurance programs. - Paid time off, Paid Sick and Paid Holidays. - 401K plan with up to a 3% matching contribution. - Commitment to Career Development and Advancement. - Employee Recognition Programs - Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more! Pay Range: $27 to $31/HR This position will consider remote candidates in the following states: AZ, CA (Outside of LA Metro area), CO, FL, GA, ID, IN, KS, KY, MA, MD, ME, NE, NC, NJ, NV, NY, OH, OR, PA, TN, TX, UT, VA, WA Maverick Payments is an Equal Opportunity Employer. Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications. Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests. Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.

• Ensure key initiatives across risk, underwriting, and compliance remain visible, prioritized, and progressing. • Coordinate and maintain the Risk, Underwriting, and Compliance initiatives roadmap. • Support execution of cross‑functional projects by defining scope, milestones, dependencies, and success metrics. • Track progress across initiatives, identify risks or blockers early. • Partner with Risk, Underwriting, and Compliance leadership to understand priorities. • Track and report progress against established KPIs and operational targets. • Facilitate regular status updates, dashboards, and executive‑level reporting. • Serve as a point of coordination between Risk, Underwriting, Compliance, and partner teams. • Coordinate third‑party vendor activities. • Support operational effectiveness by maintaining documentation, workflows, and basic program management processes. • Review and offer feedback on proposed policies, controls, or workflow changes.

• Providing payments related support services while ensuring superior client experience in all aspects involved in payment processing, ensuring customer and partner satisfaction. • Provide first-class customer service/support via telephone, email, chat, and any future channel. • Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly. • Maintains an accurate and complete record of all inquiries and problems handled. • Absorbing and retaining a large quantity of departmental system, policy and procedure knowledge. • Utilizing all tools and systems consistently to enhance department knowledge. • Retaining and sharing knowledge gained by supporting peers and delivering side by side training to new hires. • Acting as interdepartmental support guidance liaison and solutions expert. • Educating and assisting with various merchant services functions including, without limitation, batch, funding, reconciliation, tax reporting, etc. • Providing basic level technical assistance. • Lending assistance with PCI compliance and certification, password resets, dashboard navigation, etc. • Assist with address and basic account update requests. • Follow all card brand compliance rules and regulations for the security and integrity of sensitive information. • Handling complex client escalations via telephone, email, chat and any future channel. • Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance. • Critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations. • Other duties assigned.

• Contribute to the oversight of merchant accounts to identify, investigate and mitigate transaction processing activity that represents financial risk to the company based on company guidelines. • Conduct daily, weekly, monthly reviews of transaction activity and analyzing increased credit risk, transactional variations, dispute activity, and fraud patterns. • Proactively monitor all merchant activities for compliance with applicable laws, rules, regulations, and policies. • Investigate abnormal transaction processing patterns and recommending appropriate actions. • Review and analyze financial, credit and publicly available information to support actions and decisions. • Assess and evaluate business model risk and exposure by evaluating merchant industry type, processing volume, refunds volume, delivery time frames and disputes. • Answer internal and external inquiries specific to risk. • Support specialized projects on an ad-hoc basis as directed by department or company leadership. • Other duties as assigned.