Role Description The eBay Advertising Managed Service (EAMS) team helps priority sellers grow their businesses through eBay’s advertising solutions. As an EAMS Agent, you will manage and optimize Cost Per Click (CPC) advertising campaigns for a portfolio of high-value DE sellers, helping them achieve their business objectives while driving advertising revenue growth. Acting as a trusted advisor, you will collaborate with the UK & DE Ads Growth team, Business Unit collaborators, and Customer Experience partners. This is a highly visible role with exposure to eBay Ads leadership and an opportunity to contribute to the growth and optimization of Promoted Listings Advanced across Focus and SMB sellers. Please Note : This role requires fluency in English & German. This role is based in the Republic of Ireland. What you will accomplish: - Manage and optimize CPC advertising campaigns for a portfolio of priority sellers, driving adoption and growth of eBay advertising solutions. - Partner with Business Units to onboard and integrate new sellers into the Managed Service program, ensuring a seamless experience. - Build positive relationships with sellers and colleagues within the organization, serving as the primary point of contact for Managed Service accounts. - Develop advertising plans aligned to seller objectives and budgets, helping maximize campaign performance and business outcomes. - Monitor, analyze, and report on account performance, providing insights, trends, and recommendations to sellers and internal partners. - Deliver projects and initiatives within agreed timelines while balancing multiple priorities in a fast-paced environment. - Find opportunities to improve processes, enhance customer experiences, and contribute to the continued growth of the Managed Services initiative. Qualifications - Proficiency in both German & English required with strong verbal, written, presentation, and collaborator communication skills. - Experience working with performance-based digital advertising products, including knowledge of Cost Per Click advertising and eBay’s advertising portfolio. - Proven success achieving and exceeding commercial targets in a customer-focused environment. - Ability to build effective relationships and influence collaborators at all levels of an organization. - Experience delivering customer-focused solutions and managing multiple projects while maintaining a high level of accuracy and attention to detail. - Strong analytical, problem-solving, prioritization, and time management skills, with the ability to work effectively in changing environments. - Bachelor’s degree or equivalent practical experience, combined with proficiency in Microsoft Office Suite, Salesforce, and other PC-based business applications. Benefits - Competitive Salary - 5% Language Differential - Annual Bonus Plan - 25 days Holidays - Educational Assistance - Healthcare Plan - Life Assurance - Pension Plan - Sabbatical every 5 years

Role Description The Client Service Representative (CSR) is an entry-level role designed to provide essential operational and client support. This position is perfect for someone who is detail-oriented, organized, and interested in building a career in financial planning. The CSR role is the foundation of the firm’s client service model and is designed to lead into the Associate Planner position after a minimum of one year. Duties and Responsibilities - Client & Team Support - Act as assistant to both the Lead Planner and Associate Planner. - Manage scheduling including client reminders and nudges. - Provide day-to-day administrative and client support to ensure seamless operations. - CRM Management - Maintain and update the firm’s CRM with accurate data entry. - Complete workflows, task management, audits, and prospect reports. - Ensure records are complete and up to date for both clients and prospects. - Client Service - Coordinate client and planner scheduling and send meeting reminders. - Conduct document review and audit to ensure accuracy and completeness. - Manage client engagement activities including birthday emails, milestone cards, and gift acknowledgements (new baby, student loan payoff, etc.). - Billing & Operations - Provide billing support by updating account information and client service levels. - Assist with general administrative operations to support the financial planning team. Qualifications - Required - No financial planning experience or prior knowledge needed. - Strong organizational skills and attention to detail. - Professional and proactive communication skills (written and verbal). - Ability to manage multiple tasks and deadlines. - Preferred - Experience in administrative or client service roles. - Comfort with software systems and CRM tools. - Interest in developing a career path toward financial planning. Working Conditions This role primarily involves remote work, with occasional travel for White Coat Planning conferences or client events. The position includes health insurance and access to a 401(k). Pay Starting salary is $60,000, with a bonus structure added after one year of employment. Benefits - PTO - Health/dental/vision/life insurance - 401(k) matching - Parental leave - Adoption services reimbursement - Learning/educational incentives - Volunteer Time Off - Well-being programs - Company events - Self-improvement/productivity tools - The incredible feeling of making a difference Equal Opportunity Employer DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at hr@dlpcapital.com. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.

• Deliver accurate and timely service to advisors and clients • Take ownership of client issues and work towards prompt resolution • Handle communications between custodians and Operations with advisors or clients • Provide comprehensive operational support to clients • Act as a strong advocate for clients with empathy • Prioritize and manage multiple requests simultaneously • Effectively handle a steady flow of diverse requests • Collaborate with internal teams for cohesive experience • Utilize CRM platforms like Salesforce to manage cases • Maintain clear communications with advisors and clients • Demonstrate care and empathy to help advisors and clients • High attention to detail for accurate processing • Contribute to a positive team environment and provide training support

Role Description The Client Services Travel Advisor assists clients with coordinating travel plans while providing ongoing support throughout the planning process. This role focuses on organization, communication, and maintaining a positive client experience. - Coordinate travel arrangements based on client preferences - Assist with itinerary updates and reservation management - Respond to travel-related questions and requests - Review travel details for accuracy and completeness - Maintain organized client records and communication history Qualifications - Strong customer service and communication abilities - Excellent attention to detail and organization - Ability to manage multiple priorities effectively - Comfortable using online systems and digital platforms - Previous experience in customer service or hospitality preferred Work Environment - Remote work setting - Flexible scheduling aligned with client needs Training & Support - Training and onboarding included - Continued access to support resources Compensation - Compensation based on experience and performance - Additional details discussed during the hiring process How to Apply Submit your application to be considered for the position.