ltvplus

Role Description We are seeking a proactive and resourceful Virtual Assistant to support our customer service and social media operations. This role is ideal for someone who thrives in a dynamic remote environment, takes initiative without waiting for instructions, and enjoys streamlining processes that improve customer engagement and team efficiency. Qualifications - Experience in Customer Support using Gorgias - Hands-on experience with Shopify and familiarity with e-commerce workflows - Strong communication skills, both verbal and written - Proficiency with Loom, with the ability to clearly present walkthroughs and task instructions - Familiarity and comfort with Notion as a primary tool for project and task management - Ability to self-manage time and priorities, identifying tasks that need doing without waiting for direction - Strong grasp of tools like Google Workspace, Slack, Trello/Asana, and Notion Requirements - Handle customer inquiries promptly via Gorgias, email, and chat. - Resolve or escalate issues professionally, ensuring customer satisfaction. - Monitor support queues and proactively identify recurring problems and recommend solutions. - Schedule and publish posts across platforms such as Instagram, Facebook, and LinkedIn. - Monitor engagement, respond to basic comments/messages, and escalate complex queries when necessary. - Assist in reporting social performance metrics and identifying engagement trends. - Record Loom videos to document repeatable workflows, SOPs, and how-to guides for internal use. - Create and maintain a library of onboarding or training content using Loom and written documentation. - Manage calendars and inboxes, schedule meetings, and coordinate follow-ups. - Keep records up-to-date in cloud storage and CRM systems. - Provide task and project tracking support via tools such as Notion and Slack. - Use Notion to track, manage, and update tasks and projects across teams. - Maintain organized and up-to-date project databases and status boards. - Proactively identify gaps, log new tasks, and communicate progress through Notion workspaces and Slack. - Assist with day-to-day tasks in Shopify, such as order tracking, product updates, and basic store maintenance. - Liaise with fulfillment platforms like ShipBob to ensure accurate and timely deliveries. Benefits - Proactive mindset with a problem-solving attitude - Tech-savvy and quick to learn new tools - Strong attention to detail and organizational skills - Comfortable working in fast-paced, remote-first environments - Comfortable working with adult media Working Conditions Typical schedule is between 9:00 AM to 6:00 PM EST.

Role Description Energized by outbound conversations and driven by results, this role puts you at the center of revenue recovery and growth. You’ll reconnect with customers through calls and follow-ups, turning abandoned carts and cancellations into renewed subscriptions. If you’re persuasive, resilient, and love hitting performance targets, we want to hear from you. Your Mission Will Be To: - Conduct outbound phone calls as the primary channel, reinforced by strategic follow-up emails, to convert leads into sales. - Own win-back campaigns specifically targeting abandoned carts and failed payment/cancelled subscription accounts. - Focus relentlessly on revenue-based performance metrics, driving toward a weekly benchmark of 60–70% recovery on reached customers. - Accurately navigate restricted BOSS (ERP) lead lists to capture customer pain points and pitch tailored subscription solutions. Qualifications - 2–4 years of experience in Outbound Sales, Telemarketing, or Revenue Recovery roles. - Prior exposure to subscription models and retaining subscription customers is highly preferred. - Resilience, persuasive negotiation tactics, and a consultative sales approach. - High autonomy to self-manage outreach cadences according to data-driven peak conversion windows. Requirements - Experience working with Shopify checkout flows and recovery automation (Nice to have). Benefits - Starting at $800 USD/month. - Full time. - Shift flexibility is required. Working hours will be dynamically adjusted and tuned to the highest-converting windows (typically aligning with late afternoon US timezones). Company Description Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

Role Description We are seeking a Data Privacy Officer with expertise in GDPR, information security policies, compliance, and risk management. The ideal candidate has a strong understanding of data processing, operations, IT infrastructure, and information security, along with excellent communication, reporting, and documentation skills to support the organization's data protection initiatives. Requirements - Knowledge of Information Security Policies and Compliance Regulations - GDPR - Internal LTVplus Information Security Policies - Risk Management - Strong understanding of data processing and management of Operations, IT infrastructure, and information security - Excellent communication and leadership skills to effectively guide the organization in data protection matters - Knowledge in Reporting and Analysis - Great attention to detail and strong documentation skills Responsibilities - Compliance Monitoring - Monitor compliance with data protection laws (e.g., GDPR, local privacy regulations) - Ensure alignment with ISO 27001:2022 controls related to data privacy and security - Data Protection Impact Assessments (DPIAs) - Advise and support teams in conducting DPIAs where necessary - Review new projects, systems, and processes for potential data risks - Policies and Documentation - Help maintain and update the company’s Data Privacy Policy and related SOPs - Work with the ISMS team to ensure documentation meets audit and legal requirements - Incident Management - Maintain a data breach response plan in line with GDPR requirements - Lead investigations of data breaches and ensure timely notification to relevant supervisory authorities and affected individuals when required - Data Subject Rights Management - Ensure the company has effective processes in place to respond to requests from individuals exercising their rights under GDPR, such as the right to access, rectification, and deletion of personal data - Oversee the fulfillment of data subject requests within the mandated timeframes - Liaison with Supervisory Authorities - Act as the main point of contact between the company and data protection supervisory authorities - Handle requests and queries related to data protection, including from data subjects - Policy Development and Maintenance - Develop, implement, and update the company’s data protection policies, procedures, and guidelines to ensure they remain current with GDPR and other data protection regulations - Ensure these policies are effectively communicated and enforced across the organization - Record Keeping and Documentation - Oversee the handling of data subject access requests (DSARs) - Maintain logs and records related to personal data processing activities - Contractual and Third-Party Compliance - Review and negotiate data protection clauses in contracts with third-party vendors and partners to ensure GDPR compliance - Conduct regular assessments of third-party data processors to ensure they adhere to GDPR requirements - Risk Management - Identify, evaluate, and manage data protection risks associated with the company’s operations - Work with the IT and security teams to implement measures to mitigate identified risks, including the implementation of encryption, anonymization, and pseudonymization where appropriate - Reporting and Analysis - Provide reports and analysis of the current LTVplus standing in terms of information security posture Tech Checklist – Gotta Have It! - A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection - Experience working with Marketplace platforms such as Amazon, eBay, Etsy, Walmart, and Google Shopping Actions, et al. - A quiet, cozy workspace to handle calls and chats like a pro

Role Description As a Tier 1 Support Guide in the Customer Care department, you serve as the first line of support for our client's merchants, focusing on resolving issues quickly and delivering an exceptional customer experience to help them grow their businesses. - Provide support to merchants via Intercom (async chat, in-app messaging, and email), maintaining a response time of under 5 minutes and a CSAT score of 95% or above. - Troubleshoot core product issues including inventory sync discrepancies, listing publishing errors, channel connection/authentication problems, order management, and shipping label generation via the ShipEngine integration. - Support marketplace integrations across Amazon, eBay, Etsy, Walmart, and Google Shopping Actions by understanding unique channel requirements, listing templates, and item-specific fields. - Assist with shopping cart connections (Shopify, WooCommerce, BigCommerce), troubleshooting API connectivity, product import, and sync issues. - Guide merchants through billing and subscription inquiries using Recurly, including plan upgrades, downgrades, trial-to-paid conversions, invoice issues, and cancellation flows. - Support onboarding-phase merchants during their 30-day free trial with initial channel setup, product catalog creation, SKU management, listing template configuration, and first inventory syncs. - Leverage internal tools (Sellbrite Admin tool, Intercom workflows/Resolution Bot, Recurly, Jira Service Management, and the 245+ article knowledge base) to diagnose and resolve merchant issues efficiently. - Escalate complex issues involving API-level failures, data integrity concerns, or platform bugs to Tier 2/TAM team members or engineering via Jira and the #sellbrite-customer-issues Slack channel. - Contribute to knowledge base maintenance by identifying documentation gaps and flagging recurring issues in monthly QA summaries. Qualifications - 1+ year of customer support experience, preferably in SaaS, eCommerce, or technical support. - Familiarity with online marketplaces (Amazon, eBay, Etsy, Walmart) and how sellers manage listings, inventory, and orders. - Strong written communication skills, as the role is primarily asynchronous chat and email-based. - Ability to troubleshoot technical issues methodically, such as API connections, data syncs, and browser-based applications. - Comfort working with multiple tools simultaneously, including Intercom, billing platforms, admin dashboards, and Jira. - Customer-first mindset with a dedicated focus on first-contact resolution. Requirements - Experience with multi-channel eCommerce platforms such as Sellbrite, ChannelAdvisor, Listing Mirror, Zentail, or similar systems. - Understanding of SKU management, inventory sync logic, FBA (Fulfillment by Amazon), and 3PL integrations like ShipStation or Deliverr/Flexport. - Familiarity with subscription billing systems like Recurly or Stripe. - Experience using Intercom or similar CRM/messaging platforms for customer support. - Basic understanding of APIs, webhooks, and how cloud-based integrations work. Working Conditions - Schedule: Monday to Friday, with shifts scheduled between 5:00 AM – 5:00 PM PT. - Weekend Requirements: Participation in a weekend on-call rotation. - Environment: Part of a tight-knit, collaborative team environment within GoDaddy's broader Commerce organization that operates under the philosophy of "Teamwork, not Meanwork." Tech Checklist – Gotta Have It! - A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection. - Experience working with Marketplace platforms such as Amazon, eBay, Etsy, Walmart, and Google Shopping Actions, et al. - A quiet, cozy workspace to handle calls and chats like a pro. PLEASE FILL OUT THIS FORM: Skills Assessment Form Click Here - Your First 30-60-90 Days at LTVplus: What to Expect (only shortlisted candidates will be contacted) Rate: 900 USD

Role Description We’re looking for a detail-oriented professional with experience in onboarding, customer success, or operations. Strong English communication, excellent organizational skills, and the ability to lead video calls across multiple counties are essential, along with a reliable internet connection to support daily work. - Guide new substitutes through Florida compliance and platform onboarding to become ready to work. - Keep substitutes engaged throughout the onboarding process and reduce drop-off before first shift. - Host 1:1 meetings and small group sessions to prepare substitutes for success. - Monitor shift activity, encourage bookings, and ensure substitutes show up prepared and on time. - Maintain awareness of each ELC-sponsored substitute pool and reinforce expectations tied to those partnerships. - Identify gaps in engagement or matching and escalate issues proactively. Qualifications - Strong written and spoken English. - Experience in onboarding, customer success, or operations. - Highly organized with strong follow-up skills. - Comfortable leading video calls and managing multiple counties simultaneously. - Reliable internet connection and ability to work 8:00am–5:00pm EST. Requirements - A reliable computer (at least with an i5 processor), a stable high-speed internet connection and back up for both. - A quiet, cozy workspace to handle calls and chats like a pro. - Flexible with work schedule. Benefits - Hiring Budget: $900 USD - $1,000 USD/month - Full time agent - Schedule: 8:00am–5:00pm EST

Role Description As a Care Guide, you will be the heart and voice of our brand. Using the campaign's SaaS platform, you’ll manage a unified inbox to provide seamless, empathetic, and lightning-fast support. We aren't looking for "script readers," but we want proactive problem solvers who can navigate the platform and create "wow" moments for our customers. - Manage and respond to customer inquiries across Email, Live Chat, and Forms via the campaign's SaaS platform dashboard (all non-voice). - Utilize and suggest improvements for Workflows (Macros) and Response Templates to maintain SLA of under 18 minutes. - Maintain a warm, professional, and "human" tone that aligns with our brand's personality and advocacy. No "bot-like" responses allowed. Qualifications - At least 1+ years in eCommerce Customer Support and Technical Troubleshooting. - Proven experience using campaign's SaaS platform or relevant CRMs is highly preferred. - Familiarity with Shopify or similar platforms is a must. - Exceptional written English skills with a knack for conversational writing (clear, concise, and empathetic). - Must have a reliable home office setup with high-speed internet (minimum 30 Mbps) and a backup power solution. - Has good attendance record and sense of independence. - High emotional intelligence; able to turn a frustrated customer into a brand advocate through patience and transparency. Requirements - Nice to have: Contribute to our self-service FAQ Knowledge Base to help customers help themselves. - Basic understanding of HTML, and how JavaScript works. - A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection. - Experience working with a SaaS platform. - A quiet, cozy workspace to handle calls and chats like a pro. Benefits - Remote-first company with a team spread across the globe, embracing flexibility and diversity. - Opportunity to work with various clients, bringing personalized support to enhance their customer experiences. Company Description At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide.

Role Description The specialist selected for this role will be reaching out to customers via phone calls, emails, or SMS to recover payments. The specialist is expected to strategize with the team lead and CSM to optimize processes to yield better results, capture information on churned or canceled accounts, and have it documented for client insight. The specialist will be recovering failed payments via various channels and is expected to: - Reach out to customers with failed payments via different channels (Calls and email) to update cards. - Reach out to churned customers to gather feedback on why they canceled. - Reach out to active users who have set their account to cancel at the end of the billing period to see what we can do to keep their business. - Keep track of their success and strategize with the team to improve their work. Qualifications - High School Diploma or equivalent. - 2+ years in customer service (voice and non-voice), with at least 12 months in collections, sales, retention, or upselling in the past 2 years. - Proven ability to win back customers. - Proficiency in CRM systems, ticketing tools, payment providers, and communication technologies. - Accurate data entry and payment processing skills with fast and precise typing ability. - Exceptional verbal and written English communication, maintaining high-quality interaction across phone, chat, and email. - Empathy, patience, and the ability to simplify complex information. - A pleasant telephone personality and a commitment to resolving customer inquiries with excellent service. - A fast learner, critical thinker, problem solver, and able to handle outbound calls efficiently. - Skilled at multitasking, prioritizing tasks, and meeting deadlines in high-volume settings. Requirements - Empathy. - Outgoing personality. - Active listener. - Problem solver and critical thinker. - Time management/organized. - Able to remain calm, respectful, organized, and focused with dissatisfied or angry customers, refrain from opinionated answers, and recognize when additional help is needed to help find an appropriate solution. - Adaptability. Working Conditions - Quiet, distraction-free environment. - Reliable computer/laptop with updated software. - Backup device, power source, and alternative internet connection. - Flexibility for different time zones. Tech Checklist – Gotta Have It! - A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection. - Software/platforms required: Shopify, Zendesk, Recharge. - A quiet, cozy workspace to handle calls and chats like a pro. Staff Status - Part-Time. - HOOP: MON-FRI from 11AM-9PM ET. - Please note that training is for 8 hours. - Flexibility for different time zones.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is for a top-tier professional who can handle both high-end customer service and complex business logistics. Qualifications - Luxury Mindset: Attention to detail with a "no-task-too-small" attitude and a polished, professional communication style. - Technical Proficiency: High level of expertise in Gorgias and Shopify, with Faire experience considered a significant advantage. - Proactive Problem Solving: Natural inclination to provide solutions rather than just reporting issues, with the judgment to escalate high-stakes matters (VIP inquiries or property damage) immediately. - Strategic Independence: Highly autonomous and comfortable taking full ownership of the CX department and daily workflows. - Operational Experience: Proven track record in processing wholesale orders and invoices, managing B2B logistics, and coordinating inventory. - Collaborative & Adaptive: Excellent communication skills with the ability to learn new systems quickly and work effectively with internal teams and leadership. Requirements - Own all customer service operations and daily ticket management. - Deliver a luxury-level concierge experience across platforms. - Handle shipping issues, claims, escalations, reviews, and post-purchase support. - Help drive retention, loyalty, subscriptions, referrals, and repeat purchase behavior. - Act as the primary support contact for wholesale accounts. - Process wholesale orders, invoices, tester sets, and account communications. - Manage the Faire channel including listings, promotions, inventory coordination, fulfillment communication, and account growth. - Track performance, maintain SOPs, improve workflows, and provide regular reporting to leadership. - Other tasks may be required from time to time such as processing order requests from internal teams. Benefits - Monday–Friday, 8:00 AM – 5:00 PM EST (plus a brief weekend check-in 1 - 2 hrs). Company Description At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The ideal candidate should be detail-oriented, adaptable to a fast-paced environment, and capable of collaborating with international teams to deliver seamless support. - Customer Support: Manage pre- and post-sales inquiries, resolve issues promptly, and provide accurate information. - Ticketing & Order Tracking: Use Zendesk to track and resolve support tickets, and monitor Shopify orders for shipment updates, tracking, and delivery status. - Issue Resolution: Address product defects, process returns, replacements, or refunds, and keep customers informed throughout. - Data & Compliance: Handle customer data deletion requests, ensuring privacy compliance and data integrity. - Product & Shipping Support: Offer product recommendations, assist with customs and shipping issues, and provide local distribution updates. - Documentation & Collaboration: Maintain detailed records of customer interactions and work closely with internal teams to ensure swift issue resolution and customer satisfaction. Qualifications - At least 1 year of experience. - Proficiency in Zendesk for ticket management and Shopify for order management is essential. - Strong problem-solving, communication, and multitasking skills. - Expert in handling pre-sales and post-sales inquiries, ensuring customer satisfaction, and resolving issues like shipping delays, product defects, and refunds. - Familiar with mechanical keyboards, replacement key caps, and mouse. Requirements - A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection. - Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome! - A quiet, cozy workspace to handle calls and chats like a pro. Benefits - Remote-first company with a team spread across the globe. - Embracing flexibility and diversity in everything we do. - Personalized support to enhance customer experiences.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a dynamic Affiliate Community Manager (TikTok) to build and nurture relationships with our affiliate creators. You’ll be the bridge between our brand and the creator community driving excitement, sharing updates, and ensuring affiliates feel supported and engaged. This role combines community management, creator outreach, and operational execution to strengthen our TikTok affiliate program. - Community Engagement - Manage and grow affiliate chat groups on Discord and Lark. - Build strong relationships with creators by fostering collaboration and excitement around brand campaigns. - Share brand updates, briefs, product launches, and campaign news to keep affiliates informed. - Answer questions promptly to drive engagement and maintain trust. - Creator Onboarding - Support new affiliates through onboarding, ensuring they understand program guidelines and opportunities. - Provide clear communication and resources to help creators succeed. - Midtier Creator Outreach - Use Kalodata to identify midtier TikTok creators that meet program criteria. - Send batch outreach messages to invite creators into the affiliate program. - Monitor and respond to inquiries via the TikTok affiliate email inbox. - Operational Support - Coordinate product shipments to creators using Shopify. - Track outreach, engagement, and shipping activities to ensure smooth execution. Qualifications - Minimum of 3 years as an Affiliate Community Manager, working directly with content creators to build and sustain engagement. - Experience managing online communities (Discord, Lark, or similar platforms). - Strong communication skills with the ability to tailor messaging for creators. - Knowledgeable with TikTok creator ecosystem and affiliate marketing. - Comfortable with outreach tools and data platforms (e.g., Kalodata). - Organized and detail-oriented, with experience handling operational tasks like email monitoring and product fulfillment. - Proactive, empathetic, and passionate about building creator relationships. Requirements - Creative Curiosity: An innate drive to bring both analytical rigor and creative exploration to every project. - Proactive Mindset: A personality that gets "restless" when campaigns are merely "running fine" and is always looking for the next test. - AI Fluency: While AI tool usage is expected, a high degree of comfort and fluency is considered a core part of the workflow. Benefits - Opportunity to shape and grow a vibrant TikTok affiliate community. - Collaborative environment with room to innovate and experiment. - Exposure to influencer marketing, affiliate operations, and brand-building strategies. - Competitive compensation and growth opportunities. Working conditions - Type: Full-Time. - Location: Fully Remote. - Structure: Individual contributor reporting directly to the TBD. - Collaboration: Close daily collaboration with the Ecommerce team, Social team, and TikTok Agency. - Tools: Gorgias, Teams, Discord, Lark, etc.