• Serve as the primary point of contact for patients, caregivers, and healthcare providers regarding durable medical equipment. • Handle inbound and outbound calls, processing equipment orders, verifying insurance eligibility, troubleshooting delivery or billing issues. • Ensure a compassionate, efficient experience for all patients while strictly adhering to HIPAA regulations.

Role Description Under the direction of the Chief of Staff, the After‑Hours RN Coordinator is responsible for managing a designated patient population (“Clinical Team”) during after‑hours operations. This role ensures the timely, appropriate, and cost‑effective delivery of clinical services, with a strong focus on preventing avoidable hospital readmissions and maintaining continuity of care. The After‑Hours RN Coordinator works closely with Skilled Care staff to facilitate smooth transitions from referral to admission and to provide responsive clinical and operational support outside of standard business hours. Key Responsibilities: - Clinically triage incoming calls, texts, and emails from patients, families, and clinicians - Dispatch clinicians after hours to address patient care issues and prevent re‑hospitalization - Monitor the e‑charge system to accept and fully process new patient referrals - Schedule admissions, coordinate with clinicians, and adjust next‑day schedules as needed - Verify payor eligibility and obtain initial authorizations - Review referrals for appropriateness for home care services and homebound status - Introduce the agency to new patients for after‑hours admissions - Troubleshoot clinician staffing issues that arise after hours - Conduct Hospital Readmission Reduction Program wellness checks Qualifications - Active, unencumbered Registered Nurse (RN) license in the state of residence - Graduate of an approved school of nursing - BSN preferred, but not required - 3–5 years of transferable experience; home health care management experience strongly preferred - Advanced knowledge of the home health intake process - Expert understanding of Medicare and Joint Commission (JCAHO) home health regulations - Familiarity with office procedures, systems, and equipment - Strong written and verbal communication skills in English - Excellent customer service and problem‑solving skills - Preferred: direct experience working with Joint Commission standards and Medicare regulations Requirements - Schedule: Monday–Friday - 4:30 PM – 8:00 PM: On‑site at your desk processing workflow, completing referrals, and handling tasks assigned by Operations teams - 8:00 PM – 9:00 AM: On‑call from home, available by company‑provided desk phone only - Must remain near the phone at all times - Cell phones are not permitted - You may not leave the house while on duty - Weekends (Every Other Saturday & Sunday) and 4 of 8 Company Holidays - 9:00 AM – 5:00 PM: On‑site at your desk processing workflow and assigned operational tasks - Remainder of the day: On‑call from home under the same requirements as weekday after‑hours coverage

Role Description Im FiCo‑Support bist du die erste Anlaufstelle für alle, die mit Myfactory arbeiten, und unterstützt dabei, unsere ERP‑Cloud‑Lösung optimal zu nutzen. Mit deinem FiCo‑Know-how und deiner klaren Kommunikation sorgst du dafür, dass Herausforderungen schnell gelöst werden und eine durchgehend gute Betreuung sichergestellt ist. Werde Teil unseres Teams und mache einen echten Unterschied im täglichen Arbeiten mit unserer Lösung. - Intensive und umfangreiche Betreuung der Supportfälle mit Schwerpunkt auf die Themen Finanzbuchhaltung und Controlling (FiCo) - Betreuung unserer Kund:innen und Partner:innen am Telefon, per E-Mail und via Ticketsystem - Steigerung und Erhalt der Kund:innenzufriedenheit - Pflege unseres Tickettools, der Wissensdatenbank und Dokumentationen - Enge Zusammenarbeit mit dem Development Team - Selbstständiges Testen und Nachstellen von gemeldeten Fehlern zur Problemanalyse - Stetiger Ausbau Deines Know-Hows über die gesamte Myfactory Produktpalette und der dazugehörigen technischen Zusammenhänge Qualifications - Das richtige Gespür für betriebswirtschaftliche Prozesse und Abläufe in KMU - Abgeschlossene Ausbildung, idealerweise mit betriebswirtschaftlicher Weiterbildung - Verständnis von Business Applications und ERP-Lösungen - Großes Interesse an der IT und Technologie, Bereitschaft zu kontinuierlichem Lernen - Kommunikations- und Teamfähigkeit - Zuverlässige Persönlichkeit mit hohem Engagement - Kund:innenorientiertes Arbeiten und den Anspruch immer erstklassigen Service zu leisten - Interesse an der Mitgestaltung sich wandelnder Prozesse - Sehr gute Deutschkenntnisse in Wort und Schrift, gute Englischkenntnisse

About Us At Regiondo, we’re builders, doers, and difference-makers—driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Rezdy, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world. We work in an industry built on adventure, energy, and human connection—and that same spirit fuels how we show up every day. Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers. But our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar—for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact—and we celebrate those who lead with curiosity, grit, and drive. If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together. About the role - This role acts as the technical backbone of the customer journey, bridging sales, onboarding, and success teams to deliver seamless integrations and exceptional partner experiences. By combining technical expertise with a customer-centric mindset, this position ensures that every partner—from first demo to long-term optimization—benefits from scalable, efficient, and innovative solutions. - You’ll play a key role in empowering commercial teams, accelerating onboarding through smart automation and documentation, and driving continuous improvement across the product ecosystem. Your insights will directly influence the product roadmap and operational excellence, helping the company achieve its mission to simplify and elevate how leisure and activity operators sell and manage their business online. What you will do - Support Sales Enablement: Partner with the sales team to prepare technical proposals, demos, and solution designs that showcase the product’s capabilities. - Streamline Onboarding: Design and implement website or 3rd party tools integrations, data migrations, and setup workflows that ensure a smooth technical start for every partner. - Optimize Partner Environments: Configure secure, scalable, and high-performing systems, ensuring best practices are followed. - Create Technical Resources: Develop documentation, playbooks, and guides that empower non-technical stakeholders and shorten time-to-value. - Drive Continuous Improvement: Build automation tools and processes to enhance efficiency and proactively identify optimization opportunities. - Collaborate Across Teams: Act as the technical bridge between Sales, Customer Success, and Engineering to align on operators needs and feedback. - Enable Internal Teams: Deliver training and maintain a central knowledge base to strengthen technical skills across the organization. - Champion Innovation: Evaluate and introduce new tools or technologies that improve scalability and customer experience. What we are looking for Required: - Experience: 3+ years in a technical enablement, implementation, or solutions engineering role within a SaaS or tech environment. - Technical Expertise: Strong understanding of APIs, integrations, AI automation tools (make.com, N8N, Zapier), and system architecture principles. - Analytical Mindset: Ability to interpret data and translate insights into actionable recommendations or technical improvements. - Collaboration Skills: Proven track record of working cross-functionally with Sales, Customer Success, and Product/Engineering teams. - Documentation Skills: Skilled in creating clear, structured technical documentation and playbooks for internal and external audiences. - Customer Orientation: Ability to simplify complex concepts and communicate effectively with both technical and non-technical stakeholders. Preferred: - Experience with CRM or onboarding tools (e.g., HubSpot or similar). - Background in the travel, leisure, or booking software industry. - Scripting or automation experience (e.g., Python, SQL, or similar) to support process optimization. - Strong problem-solving skills with a proactive, innovation-driven mindset. - Excellent written and spoken English; an additional language like Italian or German is a plus Bonus Points For - Familiarity with website builders or CMS platforms used by B2B clients. - A third written and spoken language like Spanish, French, Greek… When you join our team, you’re stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment. Here’s what you can expect: - High trust, real impact: You’ll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways. - Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but to get them done right for our customers. - One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough. - Space to grow: You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver. - Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes. You’ll be joining a global team committed to building something that truly matters—and enjoying the ride along the way. We’d be excited to have you with us. Together, let’s shape the future of the tourism industry.