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Virtual Assistant for a Health and Wellness brand
Location
EST (UTC-5)
Posted
4 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Virtual Assistant for a Health and Wellness brand
ltvplus
Role Description We are seeking a proactive and resourceful Virtual Assistant to support our customer service and social media operations. This role is ideal for someone who thrives in a dynamic remote environment, takes initiative without waiting for instructions, and enjoys streamlining processes that improve customer engagement and team efficiency. Qualifications - Experience in Customer Support using Gorgias - Hands-on experience with Shopify and familiarity with e-commerce workflows - Strong communication skills, both verbal and written - Proficiency with Loom, with the ability to clearly present walkthroughs and task instructions - Familiarity and comfort with Notion as a primary tool for project and task management - Ability to self-manage time and priorities, identifying tasks that need doing without waiting for direction - Strong grasp of tools like Google Workspace, Slack, Trello/Asana, and Notion Requirements - Handle customer inquiries promptly via Gorgias, email, and chat. - Resolve or escalate issues professionally, ensuring customer satisfaction. - Monitor support queues and proactively identify recurring problems and recommend solutions. - Schedule and publish posts across platforms such as Instagram, Facebook, and LinkedIn. - Monitor engagement, respond to basic comments/messages, and escalate complex queries when necessary. - Assist in reporting social performance metrics and identifying engagement trends. - Record Loom videos to document repeatable workflows, SOPs, and how-to guides for internal use. - Create and maintain a library of onboarding or training content using Loom and written documentation. - Manage calendars and inboxes, schedule meetings, and coordinate follow-ups. - Keep records up-to-date in cloud storage and CRM systems. - Provide task and project tracking support via tools such as Notion and Slack. - Use Notion to track, manage, and update tasks and projects across teams. - Maintain organized and up-to-date project databases and status boards. - Proactively identify gaps, log new tasks, and communicate progress through Notion workspaces and Slack. - Assist with day-to-day tasks in Shopify, such as order tracking, product updates, and basic store maintenance. - Liaise with fulfillment platforms like ShipBob to ensure accurate and timely deliveries. Benefits - Proactive mindset with a problem-solving attitude - Tech-savvy and quick to learn new tools - Strong attention to detail and organizational skills - Comfortable working in fast-paced, remote-first environments - Comfortable working with adult media Working Conditions Typical schedule is between 9:00 AM to 6:00 PM EST.
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