Lighthouse

Role Description You'll be at the heart of Lighthouse's field marketing presence across one of our most commercially important regions. Events are our top revenue-driving channel in EMEA, and your job is to make them count, from planning through to execution. - Work across webinars, digital campaigns, partner co-marketing, and localized content. - Run a packed calendar across diverse markets and contribute directly to commercial outcomes. - Build strong relationships with the regional sales teams and operate with a high degree of autonomy. - Leverage AI tools across event planning, content creation, and reporting. Qualifications - 4+ years in field marketing or event management. - Working understanding of the broader marketing mix: webinars, digital, partner marketing, or content. - Organized, detail-oriented, and reliable under pressure. - Background in hospitality tech, travel tech, or SaaS is a strong plus. - Professional network across the European hospitality or travel technology space. - Familiarity with Salesforce, HubSpot, or similar tools. - Curious and proactive in testing new tools for productivity. Requirements - Own your piece of the event calendar. - Help shape the EMEA event programme and prioritize events. - Develop connections with key industry players, associations, and partners. - Be a reliable partner to the EMEA sales teams and understand their priorities. - Track, measure, and report on field marketing activity. - Support broader field marketing activity beyond events. - Leverage AI tools to enhance productivity. Benefits - Flexible working environment: Work from home or at one of our global offices. - Flexible time off: Autonomy to manage your work-life balance. - Alan Healthy benefits: 160€/month for food or nursery. - Payflow App: Access your earned salary in advance at no cost to you. - Flexible retribution: Optional benefits through tax-free payroll deductions. - Wellbeing support: Subsidized up to 80% ClassPass subscription. - Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents. - Collaborative team: High-bar, friendly, creative, and passionate colleagues. - Career development: Workshops, frameworks, tools, training, and processes to realize your full potential. - Impactful work: Shape products relied on by 85,000+ users worldwide. - Competitive compensation: Proactively maintained to value your work. - Referral bonuses: Earn rewards for bringing in new talent.

Role Description We’re looking for a Senior Analytics Engineer to help us build reliable, scalable data products for enterprise customers and internal teams. This is a hands-on role with a strong focus on SQL, dbt, data modeling, data-product development, and practical AI integration—not traditional dashboarding alone. - Own work from a stakeholder question through analysis, modeling, quality assurance, and delivery. - Help strengthen how the team works with dbt and contribute to our shift toward scalable data delivery. - Take on direct customer-facing responsibilities, with support from the team as you build that experience. Qualifications - Expert-level SQL and hands-on, production-level dbt experience, including incremental models, testing, configuration, and performance tuning. - A track record of owning reliable data models or products in production, with strong data-modeling skills and experience working with large, complex datasets. - Strong data-warehouse fluency with BigQuery or an equivalent platform, including the ability to diagnose query cost and performance issues. - Experience using Python for data analysis or data-product development, alongside a practical approach to testing, documentation, data quality, governance, and correctness. - Strong stakeholder-management skills and the judgment to explain technical decisions, manage trade-offs, and move ambiguous work forward. - A direct, pragmatic, and collaborative working style, with concrete examples of using AI to improve how you work independently and with a distributed team. - Excellent communication skills in both written and spoken English. Requirements - Experience with client-facing products, external customers, or complex internal stakeholders in a SaaS or consultancy environment. - Familiarity with tools and practices such as BigQuery, Airflow, Looker or other visualization platforms, cloud analytics platforms, and Agile ways of working. - Experience using AI in recurring workflows, agent-based processes, or customer-facing data products. - Knowledge of travel, hospitality, or short-term-rental data, or experience mentoring colleagues and improving analytics-engineering practices. Benefits - Flexible time off: Autonomy to manage your work-life balance. - Alan Flex benefits: 160€/month for food or nursery. - Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. - Wellbeing support: Subsidized ClassPass subscription. - Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents. - Impactful work: Shape products relied on by 85,000+ users worldwide. - Referral bonuses: Earn rewards for bringing in new talent.

Role Description As a member of the Revenue team at Lighthouse, you will be the face of the company for independent hotels, owning the full sales cycle from prospecting to close. This is a hunter role where you will: - Carry a quota and build your own pipeline. - Be accountable for outcomes and success. - Sell a comprehensive suite of AI-driven tools designed to streamline and elevate independent hotel operations. - Empower hoteliers to replace manual guesswork with automated pricing and reservation management. - Help hotels drive up to 21% more revenue. You will have the support of an agent AI infrastructure, enabling you to focus on building relationships, running sharp discovery, and closing deals. Qualifications - 2+ years in a closing sales role. - SaaS experience is a must. - Self-directed, coachable, and driven to continuously improve. - Strong business acumen with the ability to sell on value, not price. - Fluent (almost native) English speaker. Requirements - Experience with MEDDPICC or similar qualification frameworks is a plus. - Ability to engage stakeholders from GMs to C-suite. - Willingness to prospect and follow up diligently. Benefits - Flexible working environment: Work from home or at one of our global offices. - Flexible time off: Autonomy to manage your work-life balance. - Collaborative team: High-bar, friendly, creative, and passionate colleagues. - Career development: Workshops, frameworks, tools, training, and processes to realize your full potential. - Impactful work: Shape products relied on by 85,000+ users worldwide. - Mobility options: Mobility budget or company car (based on your job category). - Competitive compensation: Proactively maintained to value your work. - Net allowance: To support home office related expenses. - Vouchers: Lunch vouchers & eco vouchers. - Comprehensive health insurance: Extensive coverage for you and your dependents. - Pension funding: Group insurance to secure your future. - Referral bonuses: Earn rewards for bringing in new talent.

• Creates strategic vision, drives product definition, and develops execution plan for Managed Review offerings, and is accountable for the performance and results of Managed Review teams • Is Lighthouse’s internal and external voice for Managed Review • Provides strategic leadership to Managed Review teams, and creates an organizational strategy for successful implementation of enterprise-level work and scalable growth • Owns relationship with linear review providers in all areas, including discussions and negotiations related to pricing, capacity, training, performance (expectations, escalations, and remediation strategies), QBRs, and generation of new services • Works across organization to help establish and maintain a high-growth pipeline of Managed Review opportunities and engagements to deliver advanced value to new and existing Lighthouse clients • Ensures effective collaboration with Sales, Marketing, and all Service Delivery departments to drive success for our clients via adoption of Managed Review offerings • Develops and successfully implements plan to establish continuous innovation and improvement within Managed Review teams to deliver market-leading value, results, and services • Is key stakeholder and input driver for Product Development as they provide differentiated, world-class technology to deliver Managed Review solutions • Establishes Lighthouse as a trusted advisor to our clients through regular and reliable communication as well as creative problem solving and solution design • Serves as internal and external subject matter expert related to technology-enabled and AI/analytics-driven linear review workflows • Monitors Managed Review projects to establish priorities and ensure all client objectives are met • Assists in ongoing assessment of revenue and service metrics of Managed Review team • Creates processes to establish workflows and best practices for Managed Review departments • Continues to build and retain a high-performing team through strong leadership, personnel management, and professional development opportunities • Provides vision, leadership, direction and coaching to ensure continuous and successful employee development • Develops and maintains departmental processes and recommendations on talent, capacity, and tools needed to support service delivery and enable scalable growth • Leads departmental managers in the provision of 1:1's, mid-year and annual performance reviews, reporting, administration, training and mentoring, and providing management feedback to leadership team • Management duties include supervision of exempt and/or non-exempt staff.

Role Description As a Customer Engagement Project Manager , you’ll own and drive customer engagement initiatives that improve how Lighthouse supports non-managed accounts across the customer lifecycle. This is a highly cross-functional role that blends project management , customer operations , and campaign execution . You’ll work behind the scenes to design, launch, and optimize programs that help customers onboard successfully, stay engaged, and see value from Lighthouse. What makes this role different is the scope and visibility. You won’t be managing a traditional book of business or working as a direct account owner. Instead, you’ll shape the systems, playbooks, and campaigns that influence customer outcomes at scale. From lifecycle communications to churn-risk initiatives and onboarding improvements, your work will directly affect retention, efficiency, and the way Lighthouse engages customers without one-to-one interaction. What you will do - Lead customer engagement projects end to end. - Plan, coordinate, and execute internal initiatives that improve how we engage customers across onboarding, risk prevention, and lifecycle touchpoints. - Build and run targeted campaigns using customer engagement platforms such as Gainsight. - Improve retention and proactive engagement by identifying opportunities to reach at-risk customers. - Measure campaign performance, evaluate outcomes, and turn data into clear insights for stakeholders. - Support scalable onboarding experiences by partnering with teams to improve digital onboarding flows. - Use AI and tooling to increase efficiency across campaign workflows and project execution. Qualifications - Experience in a customer engagement, customer operations, customer success operations, or project management role. - Hands-on experience with Gainsight or a similar customer engagement platform is strongly preferred. - Strong project management skills with the ability to coordinate multiple stakeholders and manage timelines. - Ability to design, execute, and assess campaigns with a focus on measurable outcomes. - Comfort working with data, reporting, and performance storytelling. - Confidence using AI tools to improve workflows and solve problems. - A self-starter mindset with the autonomy to identify opportunities and build momentum. - Strong communication skills and the ability to work across teams. - Experience with playbooks, lifecycle programs, onboarding journeys, or churn-reduction initiatives is a plus. Requirements - Experience in a relevant role with clear ownership of programs and campaigns. - Familiarity with customer communication platforms like Intercom is valuable. Benefits - Flexible working environment: Work from home or at one of our global offices. - Flexible time off: Autonomy to manage your work-life balance. - Alan Healthy benefits: 160€/month for food or nursery. - Payflow App: Access your earned salary in advance at no cost to you. - Flexible retribution: Optional benefits through tax-free payroll deductions. - Wellbeing support: Subsidized up to 80% ClassPass subscription. - Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents. - Collaborative team: High-bar, friendly, creative, and passionate colleagues. - Career development: Workshops, frameworks, tools, training, and processes to realize your full potential. - Impactful work: Shape products relied on by 85,000+ users worldwide. - Competitive compensation: Proactively maintained to value your work. - Referral bonuses: Earn rewards for bringing in new talent.

Role Description As a Senior Product Support Engineer , you will own complex technical escalations across one of our core product verticals, either non-integrated products or integrations, depending on your profile. You are the connection point between Customer Operations and Engineering, the person who figures out what is actually wrong and either fixes it or gets it to the right team. You have minimal direct customer contact, but every resolution you own directly shapes their experience. What you will do - Lead the investigation and resolution of complex product escalations, driving them to a conclusion or escalating with a clear root cause. - Monitor product data health proactively, identifying and resolving accuracy issues before they surface to customers. - Mentor team members on technical approach and share knowledge across the team. - Own technical documentation in Confluence that enables Customer Operations to solve more independently. - Work closely with Engineering and Product teams to align on root causes and prioritize fixes. - Spot patterns in recurring issues and propose structural fixes that reduce future volume. - Contribute to the team's automation and AI tooling layer, building workflows that make the whole team more effective. Qualifications - 3+ years of proven experience in a product support or engineering role. - Able to read, debug, and work with Python and SQL using AI tools. - Comfortable working with AI-assisted workflows (Claude Code or equivalent). - Hands-on experience with support and documentation tools like Jira and Confluence. - Exceptional troubleshooting skills and analytical thinking, comfortable working across unfamiliar systems and products. - Clear and effective communication, capable of translating technical details for both technical and customer-facing audiences. - You take ownership of escalations without waiting to be told, and you know when to pull others in. - You care more about getting to the root cause than closing the ticket. - Fluency in English, both written and spoken. Requirements - Experience writing Python, beyond reading and debugging. - Experience building or maintaining AI-assisted workflows or automations in a support or engineering context. - Experience with JavaScript. - Advanced experience with Jira and Confluence, such as creating automation rules or custom reporting. - Familiarity with Looker for reporting and data insights. - Familiarity with the hospitality industry or hotel technology landscape. - Understanding of hotel related data or PMS systems. Benefits - Flexible working environment: Work from home or at one of our global offices. - Flexible time off: Autonomy to manage your work-life balance. - Alan Healthy benefits: 160€/month for food or nursery. - Payflow App: Access your earned salary in advance at no cost to you. - Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. - Wellbeing support: Subsidized up to 80% ClassPass subscription. - Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents. - Collaborative team: High-bar, friendly, creative, and passionate colleagues. - Career development: Workshops, frameworks, tools, training, and processes to realize your full potential. - Impactful work: Shape products relied on by 85,000+ users worldwide. - Competitive compensation: Proactively maintained to value your work. - Referral bonuses: Earn rewards for bringing in new talent.

Role Description Buscamos um Analista de Testes Automatizados JR/PL para atuar de forma remota em cliente da Lighthouse. - Executar testes funcionais; - Projetar e desenvolver planos e cenários de testes; - Elaborar e manter cenários e casos de teste bem estruturados (documentação); - Garantir a qualidade de sistemas e aplicações através da definição e execução de estratégias de testes; - Planejar, criar e manter casos de teste para regras de negócio; - Executar testes funcionais, de regressão, exploratórios e automatizados; - Identificar, registrar e acompanhar defeitos, propondo melhorias nos processos de QA. Qualifications - Experiência prática com testes automatizados e outras ferramentas (Selenium, Cypress, Playwright, Jenkins ou similares); - Experiência na criação de cenários de testes; - Experiência na execução de testes funcionais; - Conhecimento dos principais tipos de testes (funcionais, regressão, desempenho, etc); - Conhecimento das metodologias de testes; - Conhecimento de métricas de qualidade; - Capacidade de elaborar e manter cenários e casos de teste bem estruturados (escrever documentação); - Conhecimento em Postman para testes de APIs REST será considerado um diferencial; - Experiência com e-commerce será um diferencial. Requirements - Boa comunicação; - Proatividade; - Visão crítica; - Habilidade de trabalhar em equipe multidisciplinar.

Role Description We're looking for a Case Manager to join our growing team at Lighthouse. In this role, you'll serve as the primary point of contact for customers throughout their immigration journey, helping ensure cases move efficiently from intake through filing and beyond. You will work closely with customers, attorneys, employers, and internal teams to coordinate case preparation, manage timelines, collect documentation, and deliver an exceptional customer experience. What You'll Do - Serve as the primary point of contact for customers, providing proactive communication and exceptional service throughout their immigration journey. - Manage a high-volume portfolio of employment-based immigration matters, ensuring cases progress accurately and on schedule. - Coordinate document collection, case preparation, filing milestones, and stakeholder communications across customers, employers, attorneys, and internal paralegal team. - Gather and organize information regarding customers' immigration histories, employment situations, travel plans, and long-term goals to support attorney-led case planning. - Recognize potential case issues, documentation gaps, travel considerations, or timing concerns and escalate them appropriately for legal review. - Maintain accurate case records and leverage technology and AI tools to improve efficiency, accuracy, and customer outcomes. - Contribute to process improvements and operational initiatives as Lighthouse continues to scale. Qualifications - You have 3+ years of experience as an immigration case manager, senior paralegal, immigration specialist, or global mobility professional supporting employment-based immigration matters. - You have strong familiarity with employment-based immigration processes, including H-1B, O-1, TN, E-3, L-1, PERM, EB-1A, EB-2 NIW, and Adjustment of Status. - You have experience managing a high-volume caseload while maintaining exceptional attention to detail and customer service. - You are comfortable reviewing complex immigration records, gathering relevant information, and coordinating with attorneys to support case strategy and planning. - You understand common immigration process considerations related to travel, work authorization, status maintenance, and filing timelines, and know when issues should be escalated for legal review. - You are highly organized, proactive, and able to manage competing priorities across dozens of concurrent matters. - You are excited about leveraging AI and technology to transform legal services and improve customer experiences. Preferred Qualifications - Experience supporting startup and venture-backed technology companies. - Experience in a customer-facing immigration or global mobility role. - Experience managing 75+ active employment-based immigration matters simultaneously. - Experience working in a high-growth startup or fast-paced professional services environment.

• Support outside sales professionals to maximize revenue with existing clients and target prospects through both pre-close and post-sales activities • Assist the broader Sales Excellence team and outside sales professionals • Create and maintain accurate data within Salesforce.com including accounts, opportunities, and contacts • Perform conflicts checks • Assist sales with submitting quotes within internal system • Coordinate assignments for project managers • Liaise with the forensics team and submit tickets within internal system • Prepare litigation profiles for sales • Assist with billing inquiries/issues • Prepare and submit simple cost estimates for clients • Manage contracting process including document creation from templates, submitting contracting requests, coordinating with internal and external stakeholders, and contract negotiation support • Create and ensure proper setup of new projects within internal systems • Coordinate with sales, project management, collections, operations, and billing teams to ensure seamless delivery of services • Proactively identify opportunities to take on tasks that free the outside sales professionals to interact more with clients and prospects • Perform other related duties as assigned

Role Description As a Data Engineer , you will be a key player in the end-to-end lifecycle of our large-scale ingestion and transformation engine. You will design, develop, scale, and maintain data pipelines that handle massive data streams, on the order of 100 TB per day. This role offers a dynamic mix of advanced greenfield data engineering and improving the stability and quality of our existing pipelines. What you will do - Design, build, and deploy scalable data pipelines that ingest data from various sources like APIs, Webhooks, and Cloud Storage. - Implement complex domain modeling and transformation logic to unify disparate data sources into high-fidelity data products. - Contribute to architectural improvements by transitioning legacy processes into modern, scalable, and stable data architectures. - Own the support and troubleshooting of live integrations, from diagnosing hotel and internal issues to communicating clearly with stakeholders during incidents. - Drive operational excellence by improving the reliability and quality of our data pipelines through advanced observability, automated testing, and automation. - Collaborate closely with product, engineering, support, and business teams, as well as customers and partners. - Investigate and resolve complex technical issues by performing deep-dive analysis into our code and systems to identify root causes. - Leverage AI and automation to increase engineering velocity, streamline complex debugging, and handle recurring tasks. About our team You will join one of our Integration Engineering teams as a data engineer. Our team's mission is to reliably transform, integrate, and store the vast data sources that power our BI products. We handle a staggering amount of information, processing over 100TB of data daily and managing a dataset with over 3 trillion hotel rates. You'll be part of a highly talented and collaborative group of about 6-8 data engineers, working together to power Lighthouse's core intelligence. Qualifications - Experience building and maintaining production data pipelines, with a growing interest in shaping the architecture around them. - Professional proficiency in Python for large-scale data processing and pipeline development. - Strong knowledge of data cloud technologies and hands-on experience with a major cloud platform like GCP, AWS, or Azure. - Fluent in English with excellent communication skills to discuss technical details and explain complex data flows to technical stakeholders. Requirements - Take pride in the software you build, from initial design to production monitoring and continuous improvement. - Be a forward-thinking builder who uses AI-assisted tools to ship high-quality code faster. Benefits - Flexible time off: Autonomy to manage your work-life balance. - Alan Flex benefits: 160€/month for food or nursery. - Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. - Wellbeing support: Subsidized ClassPass subscription. - Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents. - Impactful work: Shape products relied on by 85,000+ users worldwide. - Referral bonuses: Earn rewards for bringing in new talent. Technologies you will work with - Python - Google Cloud Platform (GCP) - BigQuery - Spanner - Pub/Sub - Kubernetes - Claude Diversity, equity, inclusion, and belonging Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.