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Lighthouse

Insight at the speed of light

Senior Director, Managed Review

DirectorDirectorFull TimeRemoteSeniorTeam 501-1,000Since 1995H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$157.6K - $208.9K / year

Seniority

Senior

Postgraduate Degree10 yrs expEnglish

Job Description

Senior Director, Managed Review

Lighthouse

• Creates strategic vision, drives product definition, and develops execution plan for Managed Review offerings, and is accountable for the performance and results of Managed Review teams • Is Lighthouse’s internal and external voice for Managed Review • Provides strategic leadership to Managed Review teams, and creates an organizational strategy for successful implementation of enterprise-level work and scalable growth • Owns relationship with linear review providers in all areas, including discussions and negotiations related to pricing, capacity, training, performance (expectations, escalations, and remediation strategies), QBRs, and generation of new services • Works across organization to help establish and maintain a high-growth pipeline of Managed Review opportunities and engagements to deliver advanced value to new and existing Lighthouse clients • Ensures effective collaboration with Sales, Marketing, and all Service Delivery departments to drive success for our clients via adoption of Managed Review offerings • Develops and successfully implements plan to establish continuous innovation and improvement within Managed Review teams to deliver market-leading value, results, and services • Is key stakeholder and input driver for Product Development as they provide differentiated, world-class technology to deliver Managed Review solutions • Establishes Lighthouse as a trusted advisor to our clients through regular and reliable communication as well as creative problem solving and solution design • Serves as internal and external subject matter expert related to technology-enabled and AI/analytics-driven linear review workflows • Monitors Managed Review projects to establish priorities and ensure all client objectives are met • Assists in ongoing assessment of revenue and service metrics of Managed Review team • Creates processes to establish workflows and best practices for Managed Review departments • Continues to build and retain a high-performing team through strong leadership, personnel management, and professional development opportunities • Provides vision, leadership, direction and coaching to ensure continuous and successful employee development • Develops and maintains departmental processes and recommendations on talent, capacity, and tools needed to support service delivery and enable scalable growth • Leads departmental managers in the provision of 1:1's, mid-year and annual performance reviews, reporting, administration, training and mentoring, and providing management feedback to leadership team • Management duties include supervision of exempt and/or non-exempt staff.

Job Requirements

  • 10+ years leading teams responsible for managed review projects in the context of early case assessment, complex litigation, arbitration, and internal and governmental investigations
  • Outstanding track record of developing review processes, workflows, and programs adopting data analytics and technology-assisted review to optimize linear review
  • Demonstrated expertise, comfort, and facility with understanding and explaining technical concepts and issues common to eDiscovery, such as technology-assisted review, machine learning, corpus analysis, email threading, and other data analytics
  • Experience in leading client facing, consultative professional service engagements is required
  • Success in nurturing and growing corporate client relationships is required
  • JD required, consulting or data science experience preferred
  • Demonstrated experience managing and motivating multiple teams to deliver outstanding performance, with high morale and low attrition
  • Extensive experience designing and implementing complex managed review workflows accelerated and optimized by advanced analytics technologies (e.g., Relativity Analytics, Brainspace, Matter Analytics, Blackout, etc.)
  • Partner development, including deal negotiation, metric establishment and monitoring, billing, etc.
  • Sophisticated understanding of unit economics, pricing, and profitability
  • Effective at driving projects to completion in collaboration with cross-functional teams
  • Fluency with solution delivery to both enterprise clients and outside counsel
  • Multi-geography delivery, with teams operating cross border
  • Ability to manage changing and conflicting internal and client priorities
  • Detail oriented with the ability to keep focus on the broader project scope and initiatives contemporaneously with company or segment-wide needs
  • Strong analytical, organizational and project management skills
  • Excellent verbal and written communication skills.

Benefits

  • Comprehensive quality benefits package including medical, dental, vision, and a 401k with company match
  • Company paid benefits including Life & AD&D, short and long-term disability, telemedicine, and other wellness plans
  • Generous Flexible PTO program and paid volunteer days
  • Voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance
  • Eligible for an annual bonus or incentive program

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