LifeStance Health

Role Description The VP, Practice Operations (Mid-Atlantic) is a key driver of LifeStance's mission to improve patient access to high quality mental healthcare. This position will drive operational and financial effectiveness and own day-to-day responsibility for the operational performance, financial results, and service delivery in their assigned region. The VP, Practice Operations is expected to provide strategic and tactical leadership, coaching, and direction to their field leadership and clinicians of their region. - Identify and develop strategic growth opportunities. - Monitor regional performance. - Work closely with corporate and shared services teams to develop competitive strategies in alignment with LFST’s mission and values. - Build a powerhouse team motivated to deliver high quality outcomes. - Develop, guide and coach leaders to execute strategic operating plans and goals for your region. - Identify and achieve key regional priorities, in alignment with LFST organizational priorities. - Review, analyze, and address gaps in service excellence, policies, and/or procedures; proactively identify issues and implement solutions. - Serve as executive leader with teams to build local referral source relationships and awareness/knowledge of competition; proactively assess local strengths, weaknesses, opportunities, and threats (SWOT). - Lead a growing, socially responsible business that strives to be the role model for mental health service delivery. Responsibilities - Responsible for financial management of the assigned region, including revenue, center margin, and EBITDA targets as established in partnership with Operations leadership. - Partner and collaborate with shared services teams to ensure comprehensive clinician and patient support and effective delivery of mental health services. - Partner and collaborate with Business Development and Marketing teams to promote local awareness of LFST brand, strengthen relationships with local referral source partners, and ultimately increase local patient access to LFST services. - Accountable for monthly monitoring and report out of assigned key performance indicators, including variance reporting and action plans to meet established objectives. - Accountable for regional goals set by annual operating plan/key performance indicators identified. - Work collaboratively in partnership within LifeStance leadership to contribute to process improvements, tools, or resources to enhance the customer and patient experience. - Responsible for strategy execution of assigned geographic region; manage team leaders on initiative rollout and operational/process changes and updates. - Accountable for retention of all team members in the assigned region through regular engagement, mentoring, coaching, and performance management; provide coaching support to local teams to mitigate retention risks and promote retention. - Drive a strong culture and environment that will support and enable all team members to be successful. - Foster accountability, teamwork, and mutual trust and respect for all team members through mentoring and coaching activities. - Ensure adequate staffing levels and resources across all facilities and programs, managing recruitment, training, and retention strategies. - Champion company values. - Lead by example, consistently demonstrating integrity, transparency, and respect for diversity in all interactions. - Actively promote company values in decision-making, team dynamics, and external partnerships. Experience & Requirements - Bachelor’s Degree Required; Master’s Degree in Business or Healthcare Administration preferred, or significant (12+ years) healthcare operations experience required. - 10+ years of operational management within a healthcare setting. - Subject matter expertise with clinical operations. - Demonstrated Financial Performance Management with past success driving P&L performance across a geographically dispersed region. - Exceptional team and staff level engagement. - Experience leading a diverse team with a track record for hiring, coaching, and retaining strong talent. - Microsoft Office Experience; Strong Excel and PowerPoint. - Highly organized with strong attention to detail and accuracy. - Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements. - Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture. - Travel is required for this position. Compensation $185,000 - 215,000/annually, with annual bonus potential. LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Role Description The Intake Coordinator plays a vital role in assisting new patients to establish care with a LifeStance provider. This position is responsible for: - Scheduling initial assessments - Collecting necessary demographic information - Verifying insurance eligibility - Managing referrals and clinical history to appropriately match patients with the most suitable providers The Intake Coordinator facilitates the initial stages of client engagement and must possess excellent interpersonal skills. Hours: Between the hours of operation of 8:00 am - 5:30 pm EST, CST, MST, and PST Monday - Friday Compensation: $20/hour Responsibilities - Intake Department Interactions: - Efficiently handle communications via phone (inbound and outbound), email, voicemail, faxes, and chat. - Identify and communicate patient trends and feedback, including scheduling barriers to Intake. - Interact with Practice Operations team as necessary to ensure proper patient matching. - New Patient Assistance: - Conduct thorough intake assessments to understand patient needs and match them with the most appropriate provider. - Schedule initial appointments promptly and accurately with detail outlining patients’ needs including talk therapy and/or medication management. - Collect patient insurance information and run eligibility ensuring in-network benefits for matched provider. - Obtain and verify patient clinical history, demographic details, insurance information, and eligibility. - Collect credit card for file and maintain compliance. - Assist new patients with portal setup and new patient paperwork. - Process and manage referral paperwork efficiently. - Other: - Ensure all patient interactions and transactions are accurately documented in the Electronic Health Record (EHR) system. - Proactively contact referral source, patient, and/or provider office to obtain additional information that is required to complete verification of benefits and/or prior authorizations. - Contact existing patients to initiate new services based on internal and external referrals. - Assist new patient with any questions regarding new patient appointments or referrals. - Professionally and calmly assist with incoming emergency calls as appropriate and follow crisis call protocols. - Perform additional tasks and responsibilities as assigned by management to support the overall efficiency of the intake department. - Adhere to all relevant policies, regulations, and compliance standards throughout the intake process including HIPAA and PCI. Qualifications - High school diploma or equivalent required; Bachelor's degree preferred. - 2+ years of experience in a contact center environment and/or healthcare environment. - Strong computer proficiency with knowledge of Microsoft Office, Internet, and Email. - Prior experience working with Electronic Health Record systems (EHRs), preferred. - Clear understanding of insurance-related terminology. - Fluency in English is required; fluency in Spanish preferred. - Quiet, distraction free, dedicated HIPAA compliant workspace in your remote office with high-speed hard-wired internet access. - Must be able to multi-task and prioritize work in a fast-paced work environment. Competencies & Skills - Adaptability: Quickly learn and adapt to the intake department’s processes and technology, including Electronic Health Record (EHR) systems, appointment scheduling tools, and contact center systems. - Communication Skills: Strong verbal and written communication skills to interact effectively with patients, providers, and referral sources. - Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously. - Customer Service: A patient-centric approach with a strong commitment to providing exceptional customer service, empathy, and compassion. - Problem-Solving: Ability to handle complex situations and make informed decisions to resolve issues efficiently. - Detail Oriented: Demonstrates meticulous attention to detail, ensuring accuracy and completeness in all tasks. - Team Player: Collaborative attitude with the ability to work well in a team-oriented environment. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. - The employee is frequently required to walk. - The employee must be able to lift and/or move objects up to 25 pounds. - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Benefits - Medical, dental, vision, AD&D, short and long-term disability, and life insurance. - 401k retirement savings with employer match. - Paid parental leave. - Paid time off. - Holiday pay. - Employee Assistance Program.

Role Description We are actively looking to hire talented licensed therapists (LPC, LCSW, LMFT) in Virginia, who are passionate about patient care and committed to clinical excellence. - Licensed therapists are a critical part of our clinical team. - Therapists independently licensed and credentialed in Virginia as an LPC, LCSW or LMFT. - Experienced in working with child and adolescent populations. Qualifications - Licensed as LPC, LCSW, or LMFT in Virginia. - Experience working with child and adolescent populations. Requirements - Must reside within a commutable distance from Lansdowne, VA. Benefits - Sign-on bonus. - Annual cash bonus up to $8,000. - Full-time W-2 positions. - Strong work-life balance. - Flexible schedule, set your own hours. - Remote position. - Collegial environment with a multidisciplinary team. - Full administrative support, handles all billing & scheduling. - Latest in digital technology. - 100% malpractice insurance coverage. - Full benefits package: medical insurance/vision/dental/life/disability benefits/401k (+match). - Annual income potential: $100,000 to $112,000+, compensation model based on productivity. Company Description LifeStance is a national provider of mental healthcare services focused on evidenced-based, medically driven treatment services for children, adolescents, and adults suffering from a variety of mental health issues in an outpatient care setting, both in-person at its clinics nationwide and through its digital health telemedicine offering. - The company employs psychiatrists, psychologists, psychiatric nurse practitioners, and licensed therapists throughout the US. - LifeStance Health is an equal opportunity employer. - We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. - Our values: - Belonging: We cultivate a space where everyone can show up as their authentic self. - Empathy: We seek out diverse perspectives and listen to learn without judgment. - Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. - One Team: We realize our full potential when we work together towards our shared purpose.

• Help people lead healthier, more fulfilling lives by improving access to mental healthcare. • Join the fastest growing behavioral health practice group in the country. • Commit to clinical excellence and patient care.

• Support patient care and commit to clinical excellence. • Collaborate with the clinical team to improve mental healthcare access. • Participate in outpatient therapy sessions with individuals and families.

• Coordinate the production and distribution of reports and process documents • Ensure the accuracy and completeness of data in reports and process workflows • Collaborate with different departments to gather necessary information for projects or process enhancements • Design and implement report templates to improve efficiency and consistency • Maintain an organized system for storing and accessing reports and process documents • Analyze report data and provide results and insights to RCM and CBO management • Maintain communication with RCM manager to understand project or process needs • Identify areas for process improvement and propose solutions to enhance procedures

• Work closely with Product Owners and business stakeholders to ensure scope and requirements are properly defined and translated into technical designs • Design and build scalable Salesforce solutions with a focus on maintainability, performance, and security • Develop and maintain: Apex (classes, triggers, async patterns such as Queueable/Future/Batch, integrations, error handling) • Lightning Web Components (LWC) (component architecture, client/server patterns, performance best practices) • Platform Events and event-driven patterns (publish/subscribe, orchestration, resiliency, monitoring) • Partner with QA, Product Owners, and Designers to deliver well-tested, user-friendly experiences (including Experience Cloud journeys) • Implement robust automated testing and quality practices: Apex unit tests and test data patterns • Meaningful coverage that validates business behavior, not just lines • Participate in Scrum ceremonies, estimation, and iterative delivery; actively engage in regular code reviews • Troubleshoot, debug, and resolve issues across production and sandbox environments; perform root-cause analysis and implement preventative fixes • Build and maintain reports and dashboards as needed to support operational visibility and outcomes • Champion best practices, coding standards, documentation, and reusable patterns across the team • Readily share knowledge across the team; mentor others on platform development patterns and maintain a high bar for engineering excellence • Must be data driven, objective, and goal oriented

• Work closely with Product Owners and business stakeholders to ensure scope and requirements are properly defined • Develop solutions that meet the scope and requirements while focusing on scalability and maintainability • Collaborate with QA, product owners, and designers • Create reports, dashboards, and custom report types • Manage users, profiles, roles, permission sets, and permission set groups • Create complex flows utilizing loops, email alerts, and custom actions • Readily share knowledge across the team • Champion best practices, coding standards, and documentation • Participate and engage in all Scrum Ceremonies and regular code reviews • Interface with team members to troubleshoot, debug, and fix issues in production and sandbox environments • Evolve individual Salesforce certifications and credentials

• Provide mental health therapy to a diverse client base • Collaborate with clinical teams to enhance patient care • Participate in ongoing training and professional development

• Drive compliance in a fast-paced environment • Support the development and execution of Sarbanes-Oxley compliance program • Enhance partnerships for annual controls requirements • Collaborate to develop a control framework • Conduct interviews, draft narratives, create flowcharts for testing workpapers • Provide support for process/control owners and cross-functional teams • Participate in documentation and control testing