• Identify high-impact opportunities where AI agents and automations can improve customer adoption, retention, and operational efficiency. • Design and execute AI-driven customer success programs including digital journeys, automated interventions, and agent-led workflows. • Translate business requirements into working prototypes and production-ready solutions using no-code and low-code tools, LLM APIs, and prompt engineering. • Drive continuous optimization of AI programs based on performance data and customer feedback. • Design and implement workflow orchestration pipelines using tools such as n8n, Make, Zapier, or custom-built logic layers. • Integrate AI solutions across enterprise platforms (Salesforce, Gainsight, Gong, Pendo) via APIs, webhooks, and middleware. • Manage data flows between systems, ensuring reliability and scalability of AI-driven processes without requiring engineering support for routine changes. • Develop, test, and iterate on prompt engineering strategies to maximize model accuracy, consistency, and performance. • Apply RAG (Retrieval-Augmented Generation) patterns and evaluation frameworks to improve solution quality. • Monitor AI program performance (engagement, success rates, efficiency metrics) and translate data into actionable improvements. • Partner with Customer Success, Product, Engineering, Operations, and Enablement to embed AI into core workflows and customer engagement strategies.

• As an AI Solutions Specialist, you will be a hands-on contributor on PointClickCare’s Customer Experience team, bridging the worlds of AI-powered customer success and intelligent workflow automation to drive measurable outcomes across the customer lifecycle. • You will work across enterprise platforms (Salesforce, Gainsight, Gong, and others), identifying high-value use cases, building and maintaining agentic workflows and automations, and partnering cross-functionally to embed AI into core customer engagement processes. • You will use tools like prompt engineering, workflow orchestration platforms (n8n, Make, Zapier), and LLM APIs to build practical solutions — translating business needs into working automations rather than production-grade software. • This role is critical to PointClickCare’s strategy of scaling customer success and support through AI: it provides the hands-on capacity to identify use cases, stand up intelligent workflows, and continuously optimize them based on real performance data — freeing senior technical resources to focus on the most complex engineering challenges.

• Lead the development and execution of the Tech+Talent 2026 marketing strategy to achieve key business objectives • Utilize market research to identify trends, customer needs, and insights that shape and inform our marketing tactics • Design and implement innovative marketing campaigns tailored to targeted customer segments, ensuring alignment with strategic goals • Develop clear and compelling solution positioning and messaging that differentiates Axiom's offerings with a specific focus on Axiom’s AI capabilities • Collaborate with strategy, technology, and commercial teams to convert capabilities into customer-centric benefits and articulate these in marketing collateral • Create engaging sales enablement materials, including solution briefs, presentations, and case studies to support sales efforts • Drive the execution of our marketing plan for new solution launches, ensuring seamless integration across multiple digital channels • Coordinate with marketing communications to deploy campaigns that drive brand awareness and increase demand generation • Analyze marketing campaign performance and leverage data-driven insights to refine and optimize strategies continuously • Work closely with sales teams to capture customer insights and refine solution selling approaches • Engage with strategy teams to deliver market feedback that guides prioritization of initiatives • Collaborate with commercial teams to harness customer experiences in marketing narratives and success stories • Maintain detailed project plans, timelines, and documentation for marketing initiatives • Identify and mitigate potential risks to ensure successful program delivery

Role Description Senior Software Developers collaborate with Business and Quality Analysts, Designers, Project Managers and more to design software solutions that will create meaningful change for our clients. They listen thoughtfully to understand the context of a business problem and write clean and iterative code to deliver a powerful end result whilst consistently advocating for better engineering practices. By balancing strong opinions with a willingness to find the right answer, Senior Software Developers bring integrity to technology, ensuring all voices are heard. For a team to thrive, it needs collaboration and room for healthy, respectful debate. Senior Developers are the technologists who cultivate this environment while driving teams toward delivering on an aspirational tech vision and acting as mentors for more junior-level consultants. You will leverage deep technical knowledge to solve complex business problems and proactively assess your team’s health, code quality and nonfunctional requirements. - You will learn and adopt best practices like writing clean and reusable code using TDD, pair programming and design patterns. - You will use and advocate for continuous delivery practices to deliver high-quality software as well as value to end customers as early as possible. - You will work in collaborative, value-driven teams to build innovative customer experiences for our clients. - You will create large-scale distributed systems out of microservices. - You will collaborate with a variety of teammates to build features, design concepts and interactive prototypes and ensure best practices and UX specifications are embedded along the way. - You will apply the latest technology thinking from our Technology Radar to solve client problems. - You will efficiently utilize DevSecOps tools and practices to build and deploy software, advocating devops culture and shifting security left in development. - You will oversee or take part in the entire cycle of software consulting and delivery from ideation to deployment and everything in between. - You will act as a mentor for less-experienced peers through both your technical knowledge and leadership skills. Qualifications - You have extensive experience in Java/Spring Boot backend development. - Proven expertise in frontend with React. - Strong hands-on experience deploying and managing applications on GCP. - Hands-on experience with LLMs and implementing AI solutions; comfortable with APIs and integration within AI solution architecture; strong AI acumen, including exposure to AI agents and AI tooling. - You can skillfully write high-quality, well-tested code and you are comfortable with Object-Oriented programming. - You are comfortable with Agile methodologies, such as Extreme Programming (XP), Scrum and/or Kanban. - You have a good awareness of TDD, continuous integration and continuous delivery approaches/tools. - Bonus points if you have working knowledge of cloud technology such as AWS, Azure, Kubernetes and Docker. Requirements - You enjoy influencing others and always advocate for technical excellence while being open to change when needed. - Presence in the external tech community: you willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more. - You’re resilient in ambiguous situations and can approach challenges from multiple perspectives. Benefits - There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. - Your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. - We see value in helping each other be our best and that extends to empowering our employees in their career journeys. Company Description Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.