Libertex Group

• Cumplir con los procesos de negocio adoptados por la Compañía y realizar las tareas establecidas por el Team Leader. • Conocer los servicios y productos de la Compañía para brindar información clara, precisa y oportuna a los clientes potenciales. • Gestionar y monitorear de manera activa los canales de WhatsApp y chatbots de la Compañía. • Responder de forma oportuna y profesional a los mensajes entrantes de leads potenciales. • Identificar las necesidades e intereses del cliente potencial mediante preguntas clave de calificación. • Determinar el nivel de interés y madurez del lead según los criterios definidos por la Compañía. • Derivar correctamente los leads calificados al equipo comercial correspondiente, con la información relevante documentada. • Registrar correctamente y de manera responsable todos los contactos con los leads en el sistema CRM. • Cumplir con los parámetros estándar y de calidad para las comunicaciones diarias con los leads, de acuerdo a lo aprobado por la Compañía

Role Description Estamos en búsqueda de un asesor de atención al cliente para brindar servicio inicial a los leads potenciales de la compañía a través de los canales de WhatsApp y chatbots, resolviendo dudas, generando confianza y calificando su interés en los servicios de la empresa. El objetivo es identificar el nivel de intención del cliente potencial, derivarlo a los respectivos equipos comerciales, asegurando una experiencia fluida y de alta calidad desde el primer contacto. Responsibilities - Cumplir con los procesos de negocio adoptados por la Compañía y realizar las tareas establecidas por el Team Leader. - Conocer los servicios y productos de la Compañía para brindar información clara, precisa y oportuna a los clientes potenciales. - Gestionar y monitorear de manera activa los canales de WhatsApp y chatbots de la Compañía. - Responder de forma oportuna y profesional a los mensajes entrantes de leads potenciales. - Identificar las necesidades e intereses del cliente potencial mediante preguntas clave de calificación. - Determinar el nivel de interés y madurez del lead según los criterios definidos por la Compañía. - Derivar correctamente los leads calificados al equipo comercial correspondiente, con la información relevante documentada. - Registrar correctamente y de manera responsable todos los contactos con los leads en el sistema CRM. - Cumplir con los parámetros estándar y de calidad para las comunicaciones diarias con los leads, de acuerdo a lo aprobado por la Compañía. Qualifications - Más de 1 año de experiencia en atención al cliente digital. - Experiencia con chat en vivo o gestión de WhatsApp Business es un plus. - Habilidades de comunicación escrita, empatía y capacidad de escucha. - Experiencia mínima en CRM (deseable). - Deseable: Experiencia personal en trading en Forex, CFD o mercado de valores (no excluyente). - Disponibilidad para trabajar de forma remota con buena conexión a internet. Benefits - Bonos mensuales basados en la performance en USD. - 21 días hábiles de vacaciones al año. - Suscripción ilimitada a Udemy Business. - Eventos corporativos y actividades de team building. - Oportunidades de desarrollo profesional y personal en un entorno de rápido crecimiento.

Role Description We are seeking a skilled Data Analyst to design and analyze A/B tests, uncover data-driven insights using Python, and deliver actionable recommendations that shape product strategy. You will collaborate closely with product teams, develop impactful dashboards, and drive continuous improvements in both product and data processes. Responsibilities - A/B Testing: Validate and analyze A/B tests to assess feature performance, user engagement, and design effectiveness, delivering clear, actionable recommendations. - Data Analysis: Conduct in-depth analysis using Python to uncover trends, patterns, and insights that drive product innovation and strategic decisions. - Collaboration: Work closely with product managers and domain experts to understand business goals and translate them into analytical outcomes. - Reporting: Build and present reports and dashboards that clearly communicate insights to stakeholders and support data-driven decision-making. - Continuous Improvement: Identify opportunities to optimize products and enhance data collection and analysis processes. Qualifications - Strong statistical analysis skills and experience with A/B testing methodologies. - Bachelor’s degree in Data Science, Statistics, Mathematics, Economics, or a related field. - Proven experience as a Data Analyst. - Experience with data analysis and visualization tools, and proficiency in programming languages such as Python. - Proficiency in using SQL. - Familiarity with BI tools, preferably with Power BI. - Upper-intermediate English level. - Excellent communication skills with the ability to present complex data insights to non-technical stakeholders. - Strong problem-solving skills and attention to detail. Benefits - Quarterly bonuses based on Company performance. - 24 working days of annual leave. - Corporate events and team building activities. - Udemy Business unlimited membership & language training courses. - Professional and personal development opportunities in a fast-growing environment.

Role Description Libertex Group is looking for a performance ads designer to join our one-of-a-kind in-house creative studio. We have an international team consisting of creative professionals with different talents and backgrounds. Now we are looking to add one more static designer to this awesome group of people. The Designer will be responsible for creating banners strictly used in user-acquisition/performance campaigns (SM channels) and adapting them to various formats and styles in line with our corporate brand guides. - Produce banners for performance campaigns in social media channels; - Work on routine tasks such as localization, batch-production and exporting; - Work closely with the creative director and the art director. Collaborate on a daily basis with the social media manager; - Take active part in the creation of concepts and visual assets for ad campaigns; - Create work for high-profile brands from the online trading and crypto industry; Qualifications - 1-3 years of experience in graphic design or equivalent; - Proficient use of Adobe Creative Suite (Photoshop, Illustrator, etc.) and Figma; - Strong working knowledge of AI tools across the creative pipeline - LLMs (Claude, ChatGPT) for ideation and copy, image generation tools (Midjourney, Nano Banana, etc.), and AI video tools (Kling, Seedance, Veo, etc.) - with the ability to chain them together, generating a still image and then turning it into a simple animated/video creative; - Solid understanding of the digital marketing ecosystem (SM / SEM / Google Display / App Stores, etc.); - English language - fluent; - Proven creative background with a strong portfolio; - Ability to quickly juggle multiple projects of different magnitudes and deadlines; - A proactive approach, evaluating creative trends and always on the lookout for the next best-converting banner; - Experience producing Facebook/Meta ads for complex niche industries (e.g. finance or crypto), where testing dozens/hundreds of creatives is required to find what converts best; - Technical know-how of Meta, TikTok, and Instagram ad specs and formats; - Good understanding of metrics like CPM, CPC, CTR, CPL, ROAS; - Comfort with short-form video editing and motion basics for ad creatives (e.g. CapCut, After Effects basics); - Experience in batch production (tools like Bannersnack, Creatopy, or similar); Additional Skills (not obligatory) - 3D software knowledge (Blender, Maya, etc.); - Creative agency background (or a similarly versatile environment); - Good understanding of Google Sheets/Docs and Zoom; - Knowledge of Jira or similar project management tools; - Previous trading/finance industry experience; Benefits - Work in a fun and friendly environment; - Competitive salary available in euro / crypto; - Quarterly Bonus based on Company Performance; - 21 working days of annual leave plus public holidays; - Udemy for Business Unlimited Membership and Language training courses; - The opportunity to excel in your professional career; Application Instructions Please send your CV in English, your portfolio and showreel along with the application. Libertex Group is an equal opportunity employer, fostering an inclusive and diverse environment. We do not discriminate based on any characteristic protected by the law. Candidate privacy is respected, and all data is securely stored and used solely for recruitment purposes, in line with GDPR and our internal policies. Unsuccessful applicants may have their data retained for future opportunities unless deletion is requested. Application (CV & portfolio) in ENGLISH is a must.

• Produce banners for performance campaigns in social media channels; • Work on routine tasks such as localization, batch-production and exporting; • Work closely with the creative director and the art director. Collaborate on a daily basis with the social media manager; • Take active part in the creation of concepts and visual assets for ad campaigns; • Create work for high-profile brands from the online trading and crypto industry;

Role Description We are looking for a Quality Assurance Specialist who will be responsible for monitoring and improving the quality of customer interactions across multiple communication channels. The role focuses on ensuring service excellence, compliance with internal standards, providing actionable feedback, and driving continuous improvement within Customer Support and Customer Care teams. Main Responsibilities - Conduct quality assessments of customer interactions across multiple communication channels, including live chats, emails, phone calls. - Perform regular quality reviews using automated monitoring tools and manual evaluation methodologies. - Assess communications against internal quality standards, compliance requirements, regulatory expectations, and customer service best practices. - Monitor the quality of interactions handled by Customer Support and Customer Care Teams. - Identify performance gaps, recurring issues, and opportunities for process improvement. - Provide detailed quality evaluations, reports, and actionable recommendations to team leaders and management. - Conduct regular 1:1 coaching and feedback sessions with agents based on quality monitoring results, ensuring adherence to company standards, regulatory requirements, and customer service excellence. - Support employee development by providing constructive feedback and guidance on communication quality and customer interaction standards. - Prepare quality scorecards, performance reports, and trend analyses. - Create, maintain, and update internal procedures, quality guidelines, evaluation criteria, and operational documentation in English. - Participate in calibration sessions to ensure consistency and accuracy of quality assessments. - Collaborate closely with the Global Head of Customer Success to drive continuous improvement initiatives. - Contribute to the development and optimization of quality assurance processes and automated quality monitoring systems. - Ensure consistency, professionalism, and accuracy across all customer-facing communications. Qualifications - Minimum 2 years of experience in a Quality Control, Quality Assurance, or Quality Monitoring role within a Forex, CFD, Brokerage, Financial Markets, or FinTech company. - Strong understanding of Forex and CFD products, trading platforms, brokerage operations, and customer lifecycle management. - Proven experience evaluating chats, emails, phone calls, and client interactions against established quality standards. - Fluent English (C1-level) with excellent written and verbal communication skills. - Strong business writing skills with the ability to create professional documentation, procedures, presentations, and operational guidelines in English. - Experience conducting quality reviews, providing feedback, and coaching employees based on performance assessments. - Excellent analytical, organizational, and problem-solving skills. - Strong attention to detail and ability to work with large volumes of information. - Experience using CRM systems, ticketing platforms, and quality monitoring tools. - Ability to work independently and manage multiple priorities in a fast-paced environment. Benefits - Quarterly bonuses based on Company performance. - 24 working days of annual leave. - Corporate events and team building activities. - Udemy Business unlimited membership & language training courses. - Professional and personal development opportunities in a fast-growing environment.

• Conduct quality assessments of customer interactions across multiple communication channels, including live chats, emails, phone calls. • Perform regular quality reviews using automated monitoring tools and manual evaluation methodologies. • Assess communications against internal quality standards, compliance requirements, regulatory expectations, and customer service best practices. • Monitor the quality of interactions handled by Customer Support, Customer Care Teams. • Identify performance gaps, recurring issues, and opportunities for process improvement. • Provide detailed quality evaluations, reports, and actionable recommendations to team leaders and management. • Conduct regular 1:1 coaching and feedback sessions with agents based on quality monitoring results, ensuring adherence to company standards, regulatory requirements, and customer service excellence. • Support employee development by providing constructive feedback and guidance on communication quality and customer interaction standards. • Prepare quality scorecards, performance reports, and trend analyses. • Create, maintain, and update internal procedures, quality guidelines, evaluation criteria, and operational documentation in English. • Participate in calibration sessions to ensure consistency and accuracy of quality assessments. • Collaborate closely with the Global Head of Customer Success to drive continuous improvement initiatives. • Contribute to the development and optimization of quality assurance processes and automated quality monitoring systems. • Ensure consistency, professionalism, and accuracy across all customer-facing communications

• Conduct quality assessments of customer interactions across multiple communication channels, including live chats, emails, phone calls. • Perform regular quality reviews using automated monitoring tools and manual evaluation methodologies. • Assess communications against internal quality standards, compliance requirements, regulatory expectations, and customer service best practices. • Monitor the quality of interactions handled by Customer Support, Customer Care Teams • Identify performance gaps, recurring issues, and opportunities for process improvement. • Provide detailed quality evaluations, reports, and actionable recommendations to team leaders and management. • Conduct regular 1:1 coaching and feedback sessions with agents based on quality monitoring results, ensuring adherence to company standards, regulatory requirements, and customer service excellence. • Support employee development by providing constructive feedback and guidance on communication quality and customer interaction standards. • Prepare quality scorecards, performance reports, and trend analyses. • Create, maintain, and update internal procedures, quality guidelines, evaluation criteria, and operational documentation in English. • Participate in calibration sessions to ensure consistency and accuracy of quality assessments. • Collaborate closely with the Global Head of Customer Success to drive continuous improvement initiatives. • Contribute to the development and optimization of quality assurance processes and automated quality monitoring systems. • Ensure consistency, professionalism, and accuracy across all customer-facing communications

Role Description We are looking for a Quality Assurance Specialist who will be responsible for monitoring and improving the quality of customer interactions across multiple communication channels. The role focuses on ensuring service excellence, compliance with internal standards, providing actionable feedback, and driving continuous improvement within Customer Support and Customer Care teams. Main Responsibilities - Conduct quality assessments of customer interactions across multiple communication channels, including live chats, emails, phone calls. - Perform regular quality reviews using automated monitoring tools and manual evaluation methodologies. - Assess communications against internal quality standards, compliance requirements, regulatory expectations, and customer service best practices. - Monitor the quality of interactions handled by Customer Support and Customer Care Teams. - Identify performance gaps, recurring issues, and opportunities for process improvement. - Provide detailed quality evaluations, reports, and actionable recommendations to team leaders and management. - Conduct regular 1:1 coaching and feedback sessions with agents based on quality monitoring results, ensuring adherence to company standards, regulatory requirements, and customer service excellence. - Support employee development by providing constructive feedback and guidance on communication quality and customer interaction standards. - Prepare quality scorecards, performance reports, and trend analyses. - Create, maintain, and update internal procedures, quality guidelines, evaluation criteria, and operational documentation in English. - Participate in calibration sessions to ensure consistency and accuracy of quality assessments. - Collaborate closely with the Global Head of Customer Success to drive continuous improvement initiatives. - Contribute to the development and optimization of quality assurance processes and automated quality monitoring systems. - Ensure consistency, professionalism, and accuracy across all customer-facing communications. Qualifications - Minimum 2 years of experience in a Quality Control, Quality Assurance, or Quality Monitoring role within a Forex, CFD, Brokerage, Financial Markets, or FinTech company. - Strong understanding of Forex and CFD products, trading platforms, brokerage operations, and customer lifecycle management. - Proven experience evaluating chats, emails, phone calls, and client interactions against established quality standards. - Fluent English (C1-level) with excellent written and verbal communication skills. - Strong business writing skills with the ability to create professional documentation, procedures, presentations, and operational guidelines in English. - Experience conducting quality reviews, providing feedback, and coaching employees based on performance assessments. - Excellent analytical, organizational, and problem-solving skills. - Strong attention to detail and ability to work with large volumes of information. - Experience using CRM systems, ticketing platforms, and quality monitoring tools. - Ability to work independently and manage multiple priorities in a fast-paced environment. Benefits - Quarterly bonuses based on Company performance. - 24 working days of annual leave. - Corporate events and team building activities. - Udemy Business unlimited membership & language training courses. - Professional and personal development opportunities in a fast-growing environment.

Role Description We are looking for a Frontend Engineer to join our End-to-End Feature Team and help build high-performance websites and web applications. In this role, you will collaborate with cross-functional teams to create seamless user experiences, optimize application performance, and deliver scalable, user-centric financial solutions. Main Responsibilities - Develop and maintain high-quality websites and applications. - Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability. - Write clean, efficient, and reusable code that follows best practices and industry standards. - Stay up-to-date with the latest trends and advancements in frontend development, and continuously improve your skills. Qualifications - Excellent knowledge of HTML and CSS (including HTML5 and CSS3). - Good knowledge of JavaScript. - Ability to create web pages/websites that look and behave consistently across all browsers and platforms. - Understanding of industry trends and web standards. - Knowledge of package manager tools (e.g. npm, webpack). - Work with GIT. - At least 3 years of proven experience developing websites and applications. Requirements - Experience with Drupal and Vue.js is preferred. - Experience with other website CMS (Wordpress, Joomla, Webflow, etc.). - Experience with other JavaScript frameworks (React, Angular, Backbone, Marionette, etc.). - Knowledge of CI/CD. Benefits - Quarterly bonuses based on Company performance. - 24 working days of annual leave. - Corporate events and team building activities. - Udemy Business unlimited membership & language training courses. - Professional and personal development opportunities in a fast-growing environment. Company Description Established in 1997, the Libertex Group has helped shape the online trading industry by merging innovative technology, market movements and digital trends. The multi-awarded online trading platform, Libertex, enables traders to access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of Audi Revolut F1 Team. We build innovative fintech so people can #TradeForMore with Libertex.