• Build and maintain strong, trust-based relationships with veterinary clinics, serving as the primary relationship owner for assigned Managed accounts. • Partner with clinics during critical phases of their Digitail journey to drive adoption, optimize workflows, and support long-term success. • Lead regular customer meetings based on the clinic's stage of maturity, including weekly Adoption meetings, Optimization reviews, and Quarterly Business Reviews (QBRs). • Guide clinics toward best practices and workflow improvements that help them maximize the value of the Digitail platform. • Reinforce training and identify opportunities for additional education, coordinating with the Training team when structured learning is required. • Review clinic usage, engagement, and operational trends to identify opportunities, risks, and areas requiring intervention. • Partner with customers to define and track Success Outcomes, ensuring Digitail remains aligned to the goals that matter most to each clinic. • Monitor and maintain customer health, proactively identifying early indicators of risk and coordinating cross-functional action plans when needed. • Act as the voice of the customer by gathering feedback, identifying trends, and sharing insights that inform product and process improvements. • Collaborate closely with Support, Product, Training, Onboarding, and Leadership teams to ensure customers receive the right level of support at the right time. • Provide visibility into customer priorities, challenges, and next steps through accurate and timely documentation in internal systems. • Support smooth transitions from Onboarding into Customer Success through structured post-live handoffs. • Facilitate strategic business reviews with clinic stakeholders to review progress, celebrate successes, and identify future opportunities. • Maintain a high level of understanding of Digitail's products, workflows, and veterinary operational best practices. • Stay informed about trends in veterinary medicine and practice operations to better advise and support customers.

• Manage the trial of Samsara technology for enterprise prospects, developing tailored trial plans customized to the prospect’s specific needs. • Lead value-based conversations to establish success criteria, define project scope and manage internal and external teams accountable for the end-to-end delivery of the trial. • Act as a subject matter expert on topics such as change management, communication strategy, risk mitigation, and coaching techniques. • Build collateral to support trial process standardization including job aids, communication templates, mutual action plans in Accord, etc. • Lead internal account team strategy sessions to unblock deals and drive alignment on next steps to progress the trial, coordinate leadership support asks, and more. • Coordinate with key cross functional teams to bring in the right resources at the right time based on strategic priorities of the trial. • Communicate updates on major milestones, keeping internal and external stakeholders informed of progress and trial outcomes. • Create tailored meeting content for key trial milestones and ad hoc engagements as needed. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale.

Role Description The Senior Client Success Manager - Programmatic is at the forefront of Zeta’s strategic client/agency partnerships. In this dynamic environment, you will ensure the book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs. This role is remote out of Toronto, Canada. - Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources, and processes and articulate them convincingly to prospects and customers. - Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers. - Lead weekly client status meetings while discussing campaign reporting, optimizations & insights. - Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer’s business needs. - Prepare and conduct high impact reporting presentations in collaboration with the analytics team. - Ensure exemplary customer satisfaction levels with every customer interaction. Qualifications - 3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning. - Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs. - Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process. - Strong analytic skills, including high level of comfort with Excel. - Passion for digital media and thorough knowledge of the programmatic advertising industry. - Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly. - Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance. - Intelligent, outgoing individual with interpersonal skills and work ethic. - Comprehensive experience with MS Office, particularly Excel and PowerPoint. - Ability to travel as needed. Benefits - Unlimited PTO - Excellent medical, dental, and vision coverage - Employee Equity and Stock Purchase Plan - Employee Discounts, Virtual Wellness Classes, and Pet Insurance - And more!! Salary Range The salary range for this role is $100,000 - $125,000 CAD, depending on location and experience. People & Culture at Zeta Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here .

Role Description As a Customer Success Manager, you’ll be the trusted advisor guiding educators and administrators to achieve their goals with Edmentum solutions. You’ll lead impactful implementations, foster strong relationships, and ensure every customer experience drives meaningful student success. - Champion customer success from onboarding through renewal, ensuring seamless adoption and measurable outcomes. - Build deep partnerships with district leaders and educators to promote engagement and awareness. - Analyze data to uncover insights and craft strategies that maximize student learning impact. - Collaborate with internal teams to secure renewals and identify growth opportunities. - Advocate for customers by sharing feedback that shapes future products and services. Qualifications - Bachelor’s degree. - 5+ years of experience in education technology or customer success. - Passionate about improving education and driving positive change. - Strong communication skills and ability to engage effectively at all levels of a district. - Skilled in analyzing data and making strategic recommendations. - Deep understanding of curriculum, instruction, and educational trends. - Proactive, adaptable, and thrive in a fast-paced environment. - Collaborative and committed to fostering inclusion. - Willing to travel up to 65%. - Willing to take on evolving responsibilities based on business needs. Requirements - Job Application Deadline: July 15, 2026. - Pay range for this role: $80,000 — $90,000 USD. Benefits - Comprehensive benefits package to support overall well-being and work-life balance. - Medical, dental, and vision insurance with various plan options. - 401(k) retirement plan with company matching. - Flexible Time Away Program along with 10 paid holidays, 2 floating holidays, and 1 wellness day. - Winter office closure at the end of December. - Resources to promote wellness, ensuring support both professionally and personally.