Kreative Technologies, LLC

• Evaluate, test, and integrate new HCL Notes/Domino technologies into a highly complex enterprise environment for VSIMS support • Modernize applications developed using older versions of Lotus Notes into Domino web applications for VSIMS support • Design, test, deploy, implement, and sustain security solutions in a large enterprise environment • Develop PKI and 508 compliant web applications • Provide technical presentations to various audiences and conduct training for IT applications • Synthesize information from multiple sources to prepare documents or provide insight with which the COR or PM can make timely and accurate decisions

• Handle inbound and outbound calls in a call center environment while providing excellent customer service. • Answer customer inquiries via telephone and respond to requests using professional etiquette. • Log and update all customer interactions in the tracking system in accordance with call center procedures. • Assist inspectors with profile discrepancy changes, cancellations, rescheduling, and unit verification counts. • Provide clients with role assignments for access into subsystems. • Reset passwords, reactivate IDs, and assist with account access issues. • Research and resolve customer inquiries using available resources such as user guides, manuals, website documentation, and call center alerts. • Escalate incidents and inquiry tickets with complete documentation of troubleshooting steps for issues unresolved at the Tier 1 level. • Transfer calls (warm/cold) to appropriate staff following established call center procedures. • Recognize, document, and alert supervisors of trends in customer inquiries or recurring issues. • Stay up-to-date with system changes, procedures, and customer information through ongoing training and resource materials. • Perform other duties as assigned to support team and organizational goals.

• Serve as the primary point of contact for Helpdesk support which assists users with application functionality, account and role access, workflow processes, security permissions, and network connectivity. • Perform initial triage and basic troubleshooting of incoming requests, while coordinating Helpdesk operations by assessing priorities, documenting issues, and assigning or routing tickets to appropriate technical staff for resolution. • Provide Helpdesk support to end users through email, telephone, instant messaging, and other approved communication channels. • Provide technical support for Commercial Off-The-Shelf (COTS) and Government Off-The-Shelf (GOTS) applications utilized by the organization. • Develop, document, and maintain Helpdesk procedures, knowledge base articles, installation guides, training materials, and support documentation. • Log, track, update, and manage all support requests within the organization's ticket management system, ensuring accurate documentation and timely resolution. • Monitor ticket queues and prepare status reports to provide visibility into support activities, issue trends, and resolution progress. • Prioritize incidents and service requests based on severity, business impact, number of affected users, and client requirements to ensure timely response and resolution. • Provide user training and guidance on new and existing applications and system functionality as needed. • Provide occasional after-hours support to address critical issues, maintenance activities, or client operational requirements.

• Support system lifecycle management activities, including requirements gathering, system planning, and technical refresh initiatives • Collaborate with internal teams and external stakeholders to assess system needs and support implementation of technical solutions • Coordinate system deployments, upgrades, and maintenance activities to ensure system stability and performance • Assist in managing system configurations, baselines, and documentation across the lifecycle • Provide technical support for system operations, including troubleshooting, performance monitoring, and issue resolution • Develop and maintain system architecture documentation, configuration artifacts, and operational procedures • Coordinate with vendors and technical teams to support integration and implementation of system components • Support continuous monitoring, compliance, and security requirements across systems • Participate in technical discussions to evaluate solutions and support evolving program requirements • Assist in planning and executing system upgrades, enhancements, and sustainment activities • Contribute to a collaborative, team-oriented environment while supporting multiple priorities

• Coordinate and support full-cycle recruiting efforts, including scheduling interviews, communicating with candidates, and supporting hiring managers • Own and execute new hire onboarding processes, including documentation, system setup coordination, and communication • Support benefits administration, including enrollments, employee questions, and coordination with brokers/vendors • Serve as a point of contact for employees, providing guidance on HR policies and processes • Ensure HR processes align with company policies and applicable employment laws

• Manage and monitor IT systems including infrastructure and systems installations, including configuration, testing, and maintenance • Implement and maintain strategies for development, deployment, backup, security, and redundancy • Proactively identify technical risks and issues, recommend mitigation strategies and implement solutions • Develop market analysis or analysis of alternatives to develop technical solutions and provide recommendations • Lead technology modernization efforts including utilization of innovative solutions such as RPA, AI/ML, etc. to improve and automate user workflow processes • Engage regularly with upper management, providing reports on project status, activities, and achievements • Communicate with executive leadership, clients and stakeholders to provide status, risks, issues and recommended strategies for systems implementations and sustainment • Implement IT solutions that meeting business mission and requirements including SLAs, cyber security and availability requirements • Develop documentation including Word, PowerPoint, Excel and Visio to support technical communication with stakeholders • Review documentation provided by third-party vendors / developers and provide feedback and recommendations • Able to install COTS/GOTS applications on Windows or Linux environments to confirm functionality and documentation including operating systems, software and scripts • Provide troubleshooting support including leading efforts across multiple teams to resolve IT issues • Test software routinely for bugs, redundancies, and security issues • Conduct high-level root-cause analysis of service interruptions and establish preventive measures

• Review, draft, and administer contracts, subcontracts, NDAs, teaming agreements, and other contractual documents. • Support the full contract lifecycle including proposal support, negotiation, award, administration, modification, and closeout. • Ensure compliance with applicable regulations such as FAR, DFARS, and other federal contracting requirements. • Maintain accurate contract records, files, and documentation in the company’s contract management systems. • Coordinate with internal teams including business development, finance, HR, and program management to ensure contract requirements are understood and executed. • Track contract deliverables, modifications, option periods, and key milestones. • Assist with reviewing solicitations, contract terms, and risk assessments during the proposal phase. • Monitor subcontractor agreements and ensure subcontract compliance with prime contract requirements. • Support audits and reporting requirements related to contract administration. • Identify potential contractual risks and escalate issues to leadership when necessary. • Assist with development and improvement of internal contract processes and documentation.

• Handle inbound and outbound calls in a call center environment while providing excellent customer service. • Answer customer inquiries via telephone and respond to requests using professional etiquette. • Log and update all customer interactions in the tracking system in accordance with call center procedures. • Assist inspectors with profile discrepancy changes, cancellations, rescheduling, and unit verification counts. • Provide clients with role assignments for access into subsystems. • Reset passwords, reactivate IDs, and assist with account access issues. • Research and resolve customer inquiries using available resources such as user guides, manuals, website documentation, and call center alerts. • Escalate incidents and inquiry tickets with complete documentation of troubleshooting steps for issues unresolved at the Tier 1 level. • Transfer calls (warm/cold) to appropriate staff following established call center procedures. • Recognize, document, and alert supervisors of trends in customer inquiries or recurring issues. • Stay up-to-date with system changes, procedures, and customer information through ongoing training and resource materials. • Perform other duties as assigned to support team and organizational goals.

• Review and perform all balance sheet account reconciliations and make necessary adjustments prior to month-end close. • Prepare detailed reconciliation schedules and supporting documentation for monthly close and annual audits. • Reconcile billings, revenue, and unbilled amounts on a monthly basis. • Perform monthly unbilled reconciliations (billed vs. revenue activity), research discrepancies, and resolve reconciling items. • Escalate significant unresolved items to management as appropriate. • Review and understand contract documents as they relate to billing and revenue recognition. • Manage and control the invoicing process to ensure timely, accurate, and compliant invoicing. • Ensure invoices comply with contract terms, FAR requirements, and applicable regulations. • Revise and edit invoices as needed. • Submit invoices via required platforms (WAWF, IPP, customer portals, email, etc.). • Perform and/or oversee fixed asset accounting, accounts payable, and payroll accounting. • Identify, research, and resolve accounting operational issues. • Trace discrepancies and maintain proper documentation controls. • Assist in the development, implementation, and monitoring of accounting policies and procedures. • Perform complex Excel-based financial analyses and calculations. • Maintain strict confidentiality of financial information. • Assist with special projects and ad hoc reporting to support the effective operation of the Finance Department.

• Manage the full cycle Accounts Payable process • Review invoices for accuracy, obtain approvals, enter transactions, and disburse payments • Ensure weekly check runs and timely processing of vendor payments • Prepare and process ACH files for approval • Review and process subcontractor and vendor invoices • Set up and maintain employees in ADP Workforce Now • Record and reconcile credit card transactions • Ensure accounting records are accurate and audit-ready for internal and external compliance • Analyze expenditure trends and prepare reports as needed • Allocate costs in accordance with accounting policies; identify and report discrepancies • Set up projects and new hires in Unanet • Support payroll processing, including approving timesheets, posting labor in Unanet, and importing data into ADP