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Empowering our clients to shape the future by cultivating creativity and harnessing the power of technology.
Customer Service Representative, Tier 1
Location
Washington
Posted
97 days ago
Salary
$18 - $20 / hour
Seniority
Senior
Job Description
Customer Service Representative, Tier 1
Kreative Technologies, LLC
• Handle inbound and outbound calls in a call center environment while providing excellent customer service. • Answer customer inquiries via telephone and respond to requests using professional etiquette. • Log and update all customer interactions in the tracking system in accordance with call center procedures. • Assist inspectors with profile discrepancy changes, cancellations, rescheduling, and unit verification counts. • Provide clients with role assignments for access into subsystems. • Reset passwords, reactivate IDs, and assist with account access issues. • Research and resolve customer inquiries using available resources such as user guides, manuals, website documentation, and call center alerts. • Escalate incidents and inquiry tickets with complete documentation of troubleshooting steps for issues unresolved at the Tier 1 level. • Transfer calls (warm/cold) to appropriate staff following established call center procedures. • Recognize, document, and alert supervisors of trends in customer inquiries or recurring issues. • Stay up-to-date with system changes, procedures, and customer information through ongoing training and resource materials. • Perform other duties as assigned to support team and organizational goals.
Job Requirements
- High School Diploma or equivalent (GED)
- Must be a U.S. Citizen eligible for a security clearance.
- Experience supporting I.T./Helpdesk call centers preferred.
- Independent problem-solving skills, strong analytical abilities, creativity, and a customer service-oriented focus with the ability to work with minimal supervision.
- Excellent oral and written communication skills.
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