Konovo

Role Description As we transition from a service-oriented model to a product-driven platform, we are expanding our remote team. We are seeking an Intern to support our Client Services Bidding & Feasibility function, gaining hands-on experience in pricing, proposal development, and feasibility assessment for healthcare market research projects while contributing to our mission. This internship runs for a minimum of two months and may be extended up to six months, based on mutual alignment between the intern and the hiring manager. - Support feasibility assessments for proposed market research projects by pulling internal data, past performance metrics, and input from delivery teams. - Help build accurate pricing and proposal materials that position Konovo competitively. - Assist in coordinating with global operations, project delivery, panel access, and commercial teams to gather input on timelines, budgets, and risks. - Support Sales and Account Management with research and documentation needed to craft winning proposals. - Help track and organize win/loss data to support ongoing improvement of bidding frameworks. - Assist with general administrative and organizational tasks for the bidding and feasibility team as needed. Qualifications - Currently working toward a BS/BA degree, with an interest in market research, healthcare, business, or a related field. - Strong analytical skills and comfort working with numbers, spreadsheets, and data under uncertainty or limited inputs. - Excellent written and verbal communication skills in English; additional language(s) a plus. - Adept user of Microsoft Office, with strong Excel and PowerPoint skills. - Mature team player with good attitude, attention to detail, and strong work ethic. - Thrives in collaborative spaces but can take the lead on individual tasks; motivated to learn, contribute, and grow. - Comfortable leveraging AI-enabled tools to streamline workflows, improve response quality, and increase speed without compromising data integrity or customer experience. - Bonus points for prior exposure to qualitative or quantitative research methodologies, Salesforce, or proposal tools. Benefits - Work on cutting-edge AI-powered solutions and industry-leading services that transform healthcare insights. - Be part of a mission-driven company that is revolutionizing healthcare decision-making. - Join a fast-growing global team with opportunities for professional growth and advancement. - Thrive in a collaborative, remote work environment that values innovation and flexibility. - Make a real-world impact by helping healthcare organizations innovate faster.

Role Description As Konovo's Controller, you will have the opportunity to build and shape the finance function of a high-growth healthcare market research company, while partnering closely with executive leadership to influence strategic decisions. - Partner with VP Accounting and cross-functional teams to provide accurate financial insights and support the company’s transition to a product-driven platform. - Develop and implement scalable accounting processes, reporting frameworks, internal controls, and automation initiatives to enhance efficiency, accuracy, and transparency across the organization. - Ensure timely, accurate financial reporting and compliance with US GAAP and regulatory requirements, while supporting strategic initiatives and new business opportunities. - Partner with global finance counterparts in the UK and India to drive best practices, ensure consistency, and solve complex accounting and operational challenges. - Lead, coach, and develop a team of four, fostering accountability, continuous learning, and high performance across the Finance function. - Oversee cash management activities and support liquidity planning to ensure adequate funding across US and international entities. - Partner with the CFO and VP Accounting in preparing and maintaining short and long-term cash flow forecasts. - Support banking administration, foreign currency management, and intercompany funding activities. - Oversee AP and AR functions to maintain strong working capital discipline and optimize cash flow. - Own the company’s travel and expense (T&E) platform (e.g., Expensify) and related policies to ensure compliance, operational efficiency, and strong internal controls. Qualifications - Proactive accounting leader with strong analytical and problem-solving skills, able to balance hands-on detail orientation with providing meaningful financial insights to support the business. - 7+ years of progressive accounting/finance experience, including controllership roles; prior experience in SaaS, healthcare, or high-growth environments preferred. - Proven track record of driving financial integrity, building scalable processes, and delivering timely, accurate reporting under US GAAP. - Collaborative and adaptable, thriving in dynamic, fast-changing environments while partnering effectively across executive and operational teams. - Experienced audit leader, with a history of managing annual audits. - Experience using Sage Intacct (ERP), Salesforce (CRM), and Expensify (T&E), plus strong Excel skills. - Hands-on experience managing banking activities, including cash management and forecasting. - Proven experience leading month-end close processes, ensuring accuracy, timeliness, and continuous improvement across reconciliations, accruals, and financial reporting. - Bachelor’s Degree in Accounting and CPA required. Requirements - Bonus Points for: Public accounting background, exposure to ASC 606 implementations and accounting for acquisitions under ASC 805. Benefits - Work on cutting-edge AI-powered solutions and industry leading services that transform healthcare insights. - Be part of a mission-driven company that is revolutionizing healthcare decision-making. - Join a fast-growing global team with career advancement opportunities. - Thrive in a collaborative, remote work environment that values innovation and flexibility. - Make a real-world impact by helping healthcare organizations innovate faster. Company Description Konovo is a global healthcare intelligence company on a mission to transform research through technology- enabling faster, better, connected insights. Konovo provides healthcare organizations with access to over 2 million healthcare professionals—the largest network of its kind globally. With a workforce of over 200 employees across 5 countries: India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States, we collaborate to support some of the most prominent names in healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms.

• Own and grow your book of business – Meet or exceed your bookings target by driving both new client acquisition and strategic expansion within existing accounts. • Deepen client partnerships – Build trust with senior stakeholders, lead Quarterly Business Reviews (QBRs), and identify cross-sell and upsell opportunities that create long-term value. • Lead with insight – Position Konovo as a thought partner by understanding client challenges, shaping tailored solutions, and introducing innovative approaches to market research. • Drive proactive outreach – Engage target accounts through strategic networking, outbound campaigns, events, and digital channels to build a robust, high-quality pipeline. • Navigate the sales cycle – From first conversation to signed agreement, own the process: qualifying leads, developing proposals, negotiating terms, and closing deals. • Partner internally for success – Collaborate closely with Customer Success, Marketing, Product, and Operations teams to ensure seamless delivery and client satisfaction. • Track and report progress – Provide accurate pipeline forecasts, account plans, and performance updates to guide territory strategy and resource allocation. • Stay ahead of the market – Monitor industry trends, competitor offerings, and client needs to inform strategic outreach and product positioning.

• Create study recruitment graphics, awareness campaigns, and other patient-facing materials using Canva or similar tools. • Support patient and caregiver recruitment efforts across a variety of healthcare research studies while engaging directly with participants to answer questions and support community-building efforts. • Build and maintain relationships with patient advocacy organizations and community partners. • Draft clear, engaging communications for patients, caregivers, advocacy organizations, and internal stakeholders. • Represent Rare Patient Voice at patient advocacy conferences, community events, and industry meetings throughout the United States. • Partner with internal teams to coordinate outreach campaigns, track project activities, maintain documentation, and ensure studies are executed accurately and on schedule. • Identify opportunities to improve team processes, outreach strategies, and operational efficiency through technology and automation.

Role Description We are looking for a Client Services Bidding & Feasibility to contribute to our mission by owning the end-to-end bidding and feasibility process for healthcare market research projects. - Lead feasibility assessments for proposed market research projects by leveraging internal data, past performance, and real-time input from delivery teams. - Develop accurate, strategic pricing and compelling proposals that position Konovo competitively and highlight our differentiated value. - Collaborate across global operations, project delivery, panel access, and commercial teams to vet timelines, budgets, and risks. - Partner closely with Sales and Account Management to craft responses that win work while protecting delivery success. - Analyze win/loss trends and evolve our bidding frameworks to improve accuracy, competitiveness, and margin over time. Qualifications - 2+ years of experience in bidding, pricing, feasibility, or proposal development in a healthcare or market research setting. - Proven ability to synthesize inputs from diverse stakeholders into accurate, well-scoped bids that align with both client expectations and internal delivery capabilities. - Strong analytical skills, with comfort building cost models and working with uncertainty or limited inputs. - Understanding of qualitative and quantitative research methodologies, especially as applied in healthcare or life sciences. - Exceptional written and verbal communication skills in English; additional language(s) a plus. - Experience with Microsoft Excel and PowerPoint; familiarity with Salesforce or proposal tools is a bonus. - An adaptable, self-directed approach and an appetite for continuous learning in a fast-changing environment. - Comfortable leveraging AI-enabled tools to streamline workflows, improve response quality, and increase speed without compromising data integrity or customer experience. Benefits - Work on cutting-edge AI-powered solutions and industry leading services that transform healthcare insights. - Be part of a mission-driven company that is revolutionizing healthcare decision-making. - Join a fast-growing global team with career advancement opportunities. - Thrive in a collaborative, remote work environment that values innovation and flexibility. - Make a real-world impact by helping healthcare organizations innovate faster.

• Lead and coach Senior Project Managers to deliver high-quality qualitative research at speed, meeting client expectations and enabling better, connected insights. • Translate client objectives into clear qualitative research plans, actionable execution strategies, and measurable outcomes. • Build and maintain a culture of client-first execution and continuous improvement- developing, coaching, and retaining a high-performing team that meets Konovo’s standards for service excellence. • Remove blockers quickly in a fast-paced, tech-enabled services environment by resolving delivery risks, stakeholder misalignment, and client escalations with strong judgment, resolution, and problem-solving skills. • Drive predictable execution across concurrent studies by prioritizing effectively, managing dependencies, and maintaining quality in a high-volume environment. • Improve operational visibility and rigor by using project management and CRM tools to track progress, risks, and outcomes that support faster, better, connected insights for healthcare clients.

• Respond to inbound client requests with accurate feasibility and pricing, balancing speed with precision • Partner with internal teams to assess audience availability, timelines, and project viability • Build clear, professional client communications that reflect strong ownership and accountability • Manage 15-25 requests daily while maintaining high quality and responsiveness • Ensure smooth handoff from sales to project delivery with complete and accurate documentation • Track proposals, decisions, and updates across systems to maintain operational clarity • Identify opportunities to improve workflows, tools, and response quality over time

• Lead and scale agile project management practices to drive successful and timely delivery of strategic initiatives. • Collaborate closely with cross-functional teams and stakeholders to improve processes, communication, and project outcomes. • Develop and implement project strategies, frameworks, and best practices to enhance efficiency, transparency, and innovation. • Ensure project scope is clearly defined and managed, proactively identifying and controlling scope creep. • Define project roadmaps, set priorities, and ensure alignment with business objectives. • Maintain clear and consistent communication with all stakeholders throughout the project lifecycle. • Ensure deadlines, operational goals, and business requirements are met through effective planning and execution.

Role Description We are building a high-performing programming and operations function within Client Success. As Manager, you will build and lead a small, regionally distributed team responsible for survey programming, quality assurance, and platform operations at scale. You will own how work gets done. This includes defining workflows, improving quality, and enabling researchers and clients to move faster with confidence. You will operate at the intersection of research, technology, and execution. The systems you and your team will build will be scalable, solve problems in real time, and raise the bar for how we deliver across our platform. If you enjoy building structure in fast-moving environments and leading teams that deliver with precision, this role is for you. How You’ll Make an Impact: - Build and lead a high performing team of 2-4 survey programmers across multiple geographies. - Define an operational model for optimal collaboration and ways of working between researchers and programmers across multiple clients and geographies. - Support high volume research execution by quickly and efficiently programming simple and complex surveys across multiple survey platforms depending on project needs (e.g., proprietary platforms, third-party tools), adapting approach based on research requirements and platform capabilities. - Become expert in multiple survey platforms and adapt programming approach based on platform capabilities and research requirements. - Provide quality control by performing checks prior to survey launch, testing all logic, quotas and data capture, validating survey performance across devices. - Facilitate customer use of our platform, managing our “help” feature by quickly and effectively answering client questions and providing tips. Track issues and create tickets to drive product enhancements. - Support data impact by providing data to clients, including conducting simple analyses, creating cross tabs and doing data matches as needed. - Upskill the CS Team by maintaining working knowledge of platform updates, capabilities, and limitations. - Partner with Product team to translate user feedback into platform improvements and enhancements, influencing how Konovo’s technology evolves. - Support fieldwork success by monitoring survey performance, troubleshooting issues, and escalating risks early to the client-facing research teams. - Leverage AI tools to improve programming efficiency, automate workflows, and increase team output. Qualifications - 3 to 5 years of experience designing and executing survey-based market research projects, ideally in health or life sciences. - Hands-on experience with platforms such as Qualtrics, Decipher, or similar tools. - Proven ability to manage multiple projects in a high-volume, deadline-driven environment. - Experience working in customer engagement and workflow tools (e.g. Intercom) to manage inbound queries, build structured response workflows, and improve support efficiency within a survey or research platform. - Strong understanding of survey logic, quotas, and data quality best practices. - Experience with advanced methodologies such as conjoint or MaxDiff preferred. - Problem-solving and troubleshooting skills. - Advanced Excel skills; comfortable working with data outputs and basic analysis. - Track record of improving processes, not just executing them. - Clear, structured communicator who can translate technical concepts for non-technical stakeholders. - Detail-oriented with strong organizational skills, capable of managing multiple projects simultaneously. - Comfortable working across time zones and supporting global teams. - Knowledge of healthcare industry regulations and standards (e.g., HIPAA, GDPR) is a plus. - Willing to work flexibly and support team coverage across UK working hours, US Eastern time and US West Coast time. - Comfortable leveraging AI-enabled tools to streamline workflows, improve response quality, and increase speed without compromising data integrity or customer experience. Benefits - Work on cutting-edge AI-powered solutions and industry leading services that transform healthcare insights. - Be part of a mission-driven company that is revolutionizing healthcare decision-making. - Join a fast-growing global team with career advancement opportunities. - Thrive in a collaborative, remote work environment that values innovation and flexibility. - Make a real-world impact by helping healthcare organizations innovate faster.

Konovo is a global healthcare intelligence company on a mission to transform market research through technology, enabling faster, better, connected insights. Konovo provides healthcare organisations with access to over 2 million healthcare professionals—the largest network of its kind globally. With a workforce of over 350 employees across 5 countries: India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States, we collaborate to support some of the most prominent names in healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms. As we transition from a service-oriented model to a product-driven platform, we are expanding our leadership team. We are looking for a Vice President, Sales – EU (Life Sciences) to lead part of our global sales efforts. This is a unique opportunity to take on a player/coach role—combining personal business development with the leadership of our Life Sciences sales team. If you are a proven life sciences sales leader who thrives on building business and new relationships, coaching teams, and shaping growth strategies in an evolving industry, this is the role for you. How You’ll Make an Impact: - Lead & Inspire: Provide leadership, coaching, and mentorship to 2-3 Business Developers while also carrying your own revenue quota. - Drive Growth: Build and execute strategic sales plans to expand Konovo’s footprint, exceed revenue and profit targets, and strengthen client relationships. - Expand Key Accounts: Cultivate and manage senior-level relationships with pharmaceutical and life sciences organisations, ensuring satisfaction while identifying opportunities for upselling and cross-selling. - Be a Market Expert: Stay ahead of life sciences and healthcare research trends, bringing fresh insight into client conversations and influencing Konovo’s go-to-market strategy. - Collaborate Globally: Work closely with sales leadership, global delivery teams, and other regional leaders to ensure commercial excellence and seamless client experiences. - Shape the Future: Establish KPIs, manage forecasts and CRM, and build a roadmap that will define the next phase of growth for our European life science sales team. What We’re Looking For: - A strategic sales leader with 10+ years in business development and sales within life sciences and healthcare intelligence. Strong healthcare market research knowledge essential. - At least 3 years leading teams with a proven ability to coach, inspire, and elevate performance. - A player/coach mindset: equally comfortable rolling up your sleeves to close deals and mentoring others to success. - A strong track record of achieving and exceeding revenue targets, adept at new business and account development. - Deep understanding of life sciences clients (pharma, biotech, medical devices, or healthcare services) including healthcare regulations and compliance standards. - Excellent relationship-building, negotiation, and communication skills, with credibility at senior levels. - Commercially astute, data-driven, and able to balance strategic vision with hands-on execution. - Previous experience working within a global organization, collaborating frequently with regional counterparts - Willing and eager to travel across the UK and EU - Proficiency in Salesforce and Microsoft Office, particularly Excel and PowerPoint. Why Konovo? - Shape and grow our sales strategy at a senior level. - Work on cutting-edge AI-powered solutions and industry leading services that transform healthcare insights. - Be part of a mission-driven company that is revolutionizing healthcare decision-making. - Join a fast-growing global team with career advancement opportunities. - Thrive in a collaborative, remote work environment that values innovation and flexibility. - Make a real-world impact by helping healthcare organizations innovate faster. If you’re eager to build a meaningful career in healthcare market research — and you’re smart, nice, and driven to make an impact — we’d love to hear from you! Apply now to be a part of our journey.