KnowBe4 logo
KnowBe4

Human Error. Conquered.

Renewal Specialist – Tech Touch

GeneralGeneralFull TimeRemoteJuniorTeam 1,001-5,000Since 2010H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$52K - $57K / year

Seniority

Junior

Professional Certificate1 yr expExperience acceptedEnglish

Job Description

Renewal Specialist – Tech Touch

KnowBe4

• Manage all renewal opportunities within your assigned portfolio, researching customer health and account status to stay ahead of potential issues. • Partner closely with Tech Touch CSMs to strategize on their accounts, aiming to maximize bookings and provide a seamless experience for the customer. • Lead direct conversations with customers to understand their needs and handle objections, ensuring we can predictably close every opportunity. • Work with customers to prevent churn and secure optimal contract terms that benefit both the customer and the company. • Generate accurate renewal quotes using pricing strategies that meet our established standards and policies. • Manage your 30, 60, and 90-day pipeline with precision, providing daily and weekly forecasts and meeting regularly with the Renewal Specialist Director. • Maintain impeccable administration of your opportunities in Salesforce, including the thorough and accurate completion of deal sheets for every deal. • Focus on meeting and exceeding your individual bookings targets and quotas to support our overall growth.

Job Requirements

  • 1+ years of experience in renewals, sales operations, or account management, preferably in a fast-paced environment where you've managed a high volume of accounts.
  • Strong organizational skills with a natural ability to track dozens of moving parts, manage a pipeline, and follow through on tasks without being asked twice.
  • Direct communication style. You write clear, professional emails, feel comfortable leading negotiations, and know how to explain pricing details to customers.
  • Process-oriented mindset. You enjoy the "administration" side of sales—ensuring Salesforce records are perfect and deal sheets are complete.
  • Collaborative approach. You can build strong working relationships with CSMs and work together to find the best path forward for every customer.

Benefits

  • company-wide bonuses based on monthly sales targets
  • employee referral bonuses
  • adoption assistance
  • tuition reimbursement
  • certification reimbursement
  • certification completion bonuses

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