Margie and Bill Klesse College of Engineering and Integrated Design at UTSA

• Under minimal supervision, the Population Health Clinical IS Senior Analyst is responsible for the design, implementation, optimization, support, and ongoing maintenance of Epic Population Health applications, including Healthy Planet, Compass Rose, registries, care gap workflows, ACO reporting, risk stratification, quality reporting, and value-based care initiatives. • The Senior Analyst serves as a subject matter expert for Population Health and collaborates closely with clinical, operational, quality, finance, analytics, and IT stakeholders to develop solutions that improve patient outcomes, support regulatory requirements, and advance organizational population health strategies. • The Senior Epic Population Health Analyst provides expert-level support, analysis, system design, testing, and optimization for assigned applications. • Responsibilities include identifying opportunities to improve care management workflows, care gap closure processes, patient outreach strategies, quality measure performance, risk adjustment initiatives, and value-based care programs. • The analyst serves as a lead resource on complex projects and organizational initiatives, including project planning, stakeholder engagement, requirements gathering, solution design, implementation, and post-go-live support. • This position is expected to proactively manage multiple projects simultaneously, develop and maintain application standards and documentation, mentor junior analysts, and establish best practices for system configuration and support. The Senior Analyst interacts professionally with executive leadership, physicians, clinicians, operational leaders, faculty, staff, vendors, and external partners while serving as a trusted advisor for Population Health technology solutions.

• Collaborate closely with the Talent Acquisition Partners and hiring team to gain a deep understanding of the job requirements, team dynamics, and ideal candidate profile to ensure the sourcing strategy aligns with the hiring team's needs. • Use a variety of sourcing methods and platforms, including LinkedIn, job boards, technical forums, social media and other networks, to proactively identify and engage qualified candidates. • Develop and maintain a robust pipeline of passive candidates for current and future hiring needs. • Reach out to passive candidates through personalized and compelling communication. • Work closely with the TA Partners and hiring team to offer insights to enhance candidate selection and streamline processes. • Maintain accurate and up-to-date records within the applicant tracking system. • Identify and attend job fairs that enhance UT Health San Antonio's recruitment brand.

• Receives calls and emails and provides personalized customer service by responding to the needs of the caller or escalates/routes to others who can assist. • Tracks all calls and emails to provide reports on usage and other related information. • De-escalates situations involving dissatisfied individuals offering support and assistance. • Guides callers through navigating the institutions' various platforms to include UT Health Performs, UT Health Learns, Kronos, and Benefit Focus. • Collaborate across all area of Human Resources to enhance process improvements. • Participate in special projects, as assigned, that enable the Office of Human Resources to contribute to the realization of UT Health goals. • Performs all other duties as assigned.

• Define complex and detailed statistical analyses and modeling of clinical and operational data with outputs that are clear and relevant to stakeholders; such as opportunity analyses, clinical trending, operational KPIs, predictive modeling, program evaluation, customer reporting, product development, and ad-hoc analytics. • Participate in the design and development of statistical analyses and reports that explore and present large amounts of data to discover underlying patterns and trends related to volumes, operational efficiency, cohort analysis, and clinical performance. • Analyze large datasets to discover trends, patterns, and actionable insights. • Apply research and evaluation standards, descriptive statistics, and data management principles to translate complex data into meaningful content. • Present findings using verbal, written, and graphic communication techniques. Offer recommendations to support organizational performance improvement. • Independently complete analysis, development, and enhancement of analytical and operational BI solutions to fulfill business needs. • Apply understanding of dimensional data modeling techniques, data warehousing, design, and concepts to produce balanced scorecard design, and design of dashboards and KPI's (Key Performance Indicators). • Stay informed about Business Intelligence industry trends, technologies and best practices that can be applied to achieve organizational objectives. • Analyze large data sets of structured, semi-structured unstructured data to discover data insights and collaborate with business partners to deliver business value. • Design interactive and/or advanced visualizations (Tableau) that enhance analytics storytelling to support business decisions. • Navigate multiple business lines and draw holistic insights from large data sets. • Interpret and develop complex SQL queries for both ad-hoc and ETL uses. • Provides direction and guidance to less experienced team members. • Performs all other duties as assigned.

• Designs, implements and oversees the administration of business processes associated with departmental information management. • Configures, tests, audits, reports, troubleshoots and provides technical user support and integrations. • Configures, recommends, tests and maintain systems with complex business rules, formulas and workflows within core applications. • Conducts iterative testing and verification of interfaces, workflows, and other application functions. • Participates and/or leads efforts in implementing system upgrades, service packs or software releases, small application changes, and technical/user documentation updates. • Recommends new equipment or software in support of departmental objectives. • Continually monitors departmental information needs and designs new or modifies existing systems to meet changing requirements. • Collaborates with information systems staff in resolving programming and related problems. • Conducts periodic audits of integrated information within other system(s) and generates basic reports. • Assist HRIS Manager with setting objectives for the HRIS team and tracking progress. • Assist HRIS Manager with monitoring of key HR service level metrics and redirect HRIS team tasks appropriately. • Serve as a escalation point for HRIS staff. • Identifies solutions to complex issues or problems surfaced by the HR Operations team members. • Identifies and implements process improvement opportunities withing the HRIS function.

• Perform follow-up activities on outstanding insurance medical claims for Medicare, Medicaid, Commercial and Specialty insurance/program payors. • Analyze, screen, and correct claim issues. • Process appeals, write-offs, and determine if patient billing is necessary. • Submit appeals and reconsiderations on claim denials via practice management system, payor portals, or mail. • Analyze daily claim rejections from our clearing house, screen claims for pre-authorization, request and submit medical records. • Work closely with the Coding, Payment Posting, Managed Care Operations, Provider Enrollment, and Clinical Operations to resolve claim issues. • Review and respond to insurance correspondence letters related to recoupments, refunds, eligibility or additional requests from payors. • Assist customer service team in resolving patient billing concerns or disputes. • Verify patient benefits and insurance eligibility, perform claims status verification, navigate through insurance websites for specific payor guidelines, and effectively communicate findings to insurance companies, management team, and clinical departments. • Completes all other duties as assigned.

• Under direct supervision, this position is responsible for ambulatory application(s)/module(s) of Epic. • Collaborates with and provides tier-one support to their team and/or counterparts from other applications. • Effectively manages competing and changing priorities. • Serves as project lead for key initiatives and performing project management duties, as assigned. • Develops, documents, and adheres to the internal procedures that will be used in conjunction with related applications and systems. • Interacts professionally with leadership, faculty, staff, and vendors. • Provides ongoing maintenance and configuration updates to Epic applications. • Provides tier-one support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets.

• The Senior HRIS Analyst – Payroll Systems serves as the lead functional and technical analyst supporting enterprise payroll and workforce management technology, with primary ownership of UKG Pro Workforce Management (formerly UKG Dimensions / Workforce Central) and Oracle HCM Cloud Payroll. • The role manages the UKG environment, including configuration of payroll to include pay rules, attendance, Advance Scheduling, accrual, and leave rules; user security; reporting; and implementation of new capabilities, while also supporting full payroll lifecycle processing within Oracle HCM Cloud. • Acting as a subject matter expert across time, pay, and payroll integrations, this position coordinates data flow between UKG, Oracle Payroll, and related downstream systems, ensuring accurate calculations, compliance, and operational continuity. • The analyst provides day-to-day technical support, resolves complex system issues, and leads root-cause analysis to stabilize production operations. • The role also serves as the primary functional and technical resource during upgrade activities, testing, and post-go-live sustainment. • In partnership with Payroll, HR Operations, Finance, and IT, the position drives process improvements, automation, and governance practices that enhance workforce productivity, strengthen controls, and ensure a reliable employee pay experience.

• Workflow: Based on clinical project requests, works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes. • Design and Build: Presents recommended system enhancement opportunities and creative technical solutions for clinic-related scenarios. Using analytical evaluation skills, identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors. • Performs ongoing maintenance and configuration updates to Epic applications. • Test: With minimal supervision, creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes. • Support: Provides tier-two support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Serves as a liaison between users and vendors. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations. • Perform all other duties as assigned.

• Own the full-cycle recruiting process—from sourcing and screening to offer and close—for high-volume roles across academic and medical specialties. • Partner with hiring managers to define success profiles and develop targeted sourcing strategies. • Proactively build and maintain talent pipelines to meet current and future hiring needs. • Track pipeline health and recruiting effectiveness to drive continuous improvement. • Develop and present competitive offer recommendations and guide candidates through the hiring process. • Align recruiting efforts with organizational goals and workforce strategies. • Deliver a high-quality, engaging candidate experience that reflects our mission and values.