• Perform Talent Acquisition related duties at the professional level • Fulfill SVMH’s talent needs through proactive external talent sourcing and recruitment • Complete intake and strategy sessions with hiring managers • Proactively source talent through various recruitment channels • Screen interest to narrow the applicant pool and present qualified applicants to the hiring manager • Conduct assessment interviews for hard-to-fill and leadership positions • Advise leaders on the standard talent selection process • Prepare the conditional offer, references, and negotiate on behalf of the hiring manager • Assist with special projects as necessary

• Partnering with Engineering, Product, Design, Security Research, and Data leaders to scale high-performing organizations while supporting delivery of an ambitious product roadmap. • Advising leaders on organizational design, workforce planning, and resourcing strategies to ensure teams are structured to meet evolving business and product priorities. • Coaching managers and leaders through the challenges of hypergrowth, including scaling teams, leading through change, developing talent, and building strong management practices. • Helping leaders build high-performing organizations through clear expectations, accountability, continuous feedback, and consistent performance standards. • Partnering with Engineering leadership and Finance on headcount planning, hiring prioritization, and organizational investments aligned to roadmap delivery and business goals. • Driving talent reviews, calibration, succession planning, and promotion discussions to build leadership bench strength and support long-term organizational growth. • Using organizational health, engagement, attrition, and workforce data to proactively identify risks, inform decisions, and improve team effectiveness. • Supporting leaders through organizational changes, ensuring teams remain aligned, engaged, and able to execute as the business scales. • Accelerating the effectiveness of new managers and leaders through coaching, onboarding, and ongoing leadership development. • Managing employee relations matters with sound judgment, balancing business objectives, employee experience, and organizational risk. • Partnering with People Operations to build scalable people programs, processes, and manager enablement that support a rapidly growing technical organization. • Serving as a trusted thought partner who brings data, business insight, and practical solutions to help leaders make informed people decisions and execute with confidence.

• Responsible for interfacing with internal and external resources to provide guidance and direction regarding benefit plan options, cost factors and detailed benefit review • Answer incoming calls and respond to benefit inquiries • Place outbound follow-up calls for issues that cannot be resolved during the initial call • Provide guidance to members on open enrollment issues, questions and concerns about benefit options • Review plan options and costs for members considering individual health insurance plans, Marketplace/exchange plans, COBRA, and Medicare plans • Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations • Resolve benefit issues by identifying issue(s) and researching in a timely manner ensuring adherence to department and corporate policies and procedures • Document all benefit issues thoroughly, maintaining department files and appropriate systems • Establish and maintain a professional relationship with internal/external customers, team members and department contacts

Role Description This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Job Family Definition: - Develops, implements and utilizes processes and tools to enable the sales life-cycle (pricing, orders, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions). - Reports and analyzes order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. - Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses. Management Level Definition: - Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. - Frequently contributes to the development of new ideas and methods. - Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. - Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. - Acts as an expert providing direction and guidance to process improvements and establishing policies. - Frequently represents the organization to external customers/clients. - Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. - May provide mentoring and guidance to lower level employees. Responsibilities: - Leads project teams responsible for the design and implementation of processes and tools to provide sales forecasting, analytics and metrics, quotes and pricing, order management, invoicing, and operations support across multiple segments and business areas. - Consults with senior business leaders to identify relevant analytics, metrics and outcomes for the assigned areas. - Develops overall sales operations framework, including forecasts and budgets, to meet resource and sales client needs. - Manages and expands relationships with internal and external partners and clients for quality audits, quality management and building quality culture. - Provides domain-specific expertise and overall quality leadership and perspective to cross-organization projects, programs, and activities. - Drives innovation and integration of new technologies and initiatives into sales operations tools and activities. - Provides guidance and mentoring to less-experienced staff members. Qualifications - Bachelor's or Master's degree in Business Management or equivalent. - Typically 6-10 years experience. Requirements - Experience designing and implementing overall process and tools management and improvement frameworks to provide operations support for sales activities. - Excellent analytical, statistics and problem solving skills. - Thorough understanding of and experience in applying business and sales operations practices and process design to situations. - Evaluating forms of forecasting and planning methodologies to develop guidance for deploying sales and operational resources and activities. - Excellent written and verbal communication skills; mastery in English and local language. - Ability to effectively communicate sales operations architectures, plans, proposals, and results, and negotiate options at senior management levels. Benefits - Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. - Personal & Professional Development: We invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. - Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.