Keep IT Simple

• Act as the primary bridge between business units, IT teams, and external product vendors; • Translate complex financial business processes and integration needs into clear, actionable functional and non-functional requirements; • Provide expert design recommendations, own system blueprints for projects and enhancements, and maintain the enterprise integration catalog; • Support rigorous testing efforts and create comprehensive application and system documentation across the organization.

• Provide support for billing processes (AMS), analyzing and resolving incidents and tickets; • Elicit, map and detail new business requirements (Application Development – AD); • Configure and implement improvements to SAP IS‑U billing processes; • Ensure correct integration of the Meter-to-Cash process, involving the following modules: - SAP IS‑U Billing (CCS); - SAP FI‑CA; - SAP Device Management (DM); • Prepare functional specifications for ABAP development; • Execute unit and integration tests and support user acceptance testing with business areas; • Act as an interface between business users and the technical team, ensuring requirements are implemented correctly; • Experience with master data management, including: - Contract; - Contract account; - Installation; • Experience in support (AMS) projects, continuous improvement and implementations; • Experience preparing functional specifications and working closely with ABAP teams; • Analytical profile with strong communication skills and ease of interaction with business areas.

• Configurar e sustentar processos do módulo SAP FI-CA (Contract Accounts Receivable and Payable) • Atuar na gestão de contas contratuais, contemplando: Processamento de pagamentos; Conciliações financeiras; Cálculo de juros e multas; Gestão de contas correntes de contratos • Estruturar e apoiar processos de arrecadação e cobrança, incluindo: Régua de cobrança (Dunning); Planos de parcelamento; Tratamento da inadimplência; Atuar de forma integrada com os módulos SAP IS-U Billing e Device Management

• Coordinate and manage planning meetings (agile sprint ceremonies); • Be the primary source of information about the project's priorities; • Clearly specify the necessary items in the Product Backlog, assisting the business area in prioritizing items to maximize value delivery; • Define Product Backlog items and help achieve goals together with the business team; • Ensure the Product Backlog is visible, clear, and transparent to everyone in the company; • Optimize the value of work delivered by the development team, ensuring the value generated by each delivered request is clear; • Ensure the quality of product delivery, supporting the KPIs defined for the product.

• Act as the Product Owner for the Billing project; • Design and ensure that the solutions and features proposed during the project meet the company’s Billing needs (Invoicing, ERP integration and Collections); • Monitor project and involved squads’ deliveries (integrations and satellite products) to meet invoicing requirements; • Monitor the product, identifying improvement opportunities in features, processes or integrations; • Oversee day-to-day product operation, identifying improvement opportunities (systems or performance); • Understand and direct the squad on tickets involving incidents, fixes and enhancements, interacting with other squads or business owners (BOs) whenever necessary; • Prioritize the backlog by interacting with the billing business owner, giving priority to deliveries that generate the most value for the company; • Report executive and operational status periodically (routine) or when incidents occur; • Keep product documentation up to date: features, rules and architecture; • Collaborate with the company BI team to evolve dashboards and reports related to Billing and Collections together with the BO; • Monitor product KPIs and propose creation of new indicators and metrics whenever deemed necessary.

• Act as the Systems Analyst and Development Tech Lead, partnering with business stakeholders, IT teams, and the product vendor to enhance annuity and life reinsurance solutions and the PAM application. • Coordinate with application support teams to manage production support and drive resolution of issues. • Collaborate with stakeholders to gather PAM PFI and reinsurance integration requirements, clarifying business and functional needs. • Lead integration development, support testing efforts, and produce application and system documentation. • Participate in project planning sessions with clients, analysts, and vendors to analyze business requirements, assess feasibility, and document functional requirements.

• Buscamos uma pessoa desenvolvedora .NET com experiência sólida em construção e evolução de soluções backend; • Capaz de atuar em um ambiente dinâmico, com demandas contínuas de melhoria, ajustes estruturais e otimização de performance; • Procuramos alguém que consiga trabalhar bem com integrações, APIs, boas práticas de arquitetura; • É fundamental que essa pessoa tenha visão técnica apurada, autonomia para tomada de decisão e proatividade para propor soluções escaláveis e sustentáveis.

• Work within the Data Science team, helping to map information across a wide range of raw data to ultimately support the company's project decision-making. • Have a solid track record as a data analyst, with a minimum of 4 years in the role, especially with data governance. • Manipulate, identify, and classify large volumes of data to find patterns and generate valuable insights for decision-making. • Ability to catalog data, elicit data requirements, and handle non-functional requirements for data security and privacy. • Availability to travel for occasional in-person project meetings.

• Responsible for the end-to-end service management of the Unified Endpoint Management (UEM) services. • Operates within an agile DevOps environment and ensures high-quality, secure, and cost-effective workplace mobility services across a complex matrix organization. • Coordinate, monitor, and continuously improve UEM service delivery across the full service lifecycle; • Ensure end-to-end accountability for UEM services within agile Scrum and DevOps teams, focusing on North America; • Define, monitor, and analyze service KPIs including cost, quality, capacity, business continuity, and IT security; • Ensure compliance with global IT standards, processes, and service management frameworks; • Drive continuous service improvement aligned with ITIL best practices and cost optimization; • Act as escalation and complaint manager, supporting and consulting on related projects; • Design and evolve UEM service components across the matrix organization; • Manage and steer third-party suppliers and operational service providers.

• Analyze and understand business and technical requirements for assigned initiatives; • Create and maintain test plans, test scenarios and test cases (manual and automated); • Prepare and provision test data and ensure readiness for test execution; • Execute functional, regression and integration tests and document results; • Identify, document and track defects, working closely with development and project teams; • Provide regular updates on testing progress, risks and issues; • Support User Acceptance Testing (UAT) and release activities; • Collaborate with international teams and vendors across multiple systems; • Contribute to QA process improvements, standardization and automation initiatives.