Kinetic

• Orchestrate the delivery and testing of new application infrastructure • Implement customer infrastructure and application change requests in line with business policies and practices • Support the deployment and testing of software updates and hotfixes • Support the troubleshooting of infrastructure and application issues • Document fixes, processes, and improvements to strengthen internal knowledge sharing • Maintain alignment with security standards such as ISO27001 and PCI-DSS

About Kinetic Backed by Nationwide, Kinetic is a tech-first Managing General Agent (MGA) focused on leveraging AI-driven technology and expert human support to transform workers' compensation claims management. By utilizing data to create actionable steps from the moment of injury through closure, Kinetic works to reduce workplace injuries, streamline the claims process, and lower premiums for midsize and large businesses in safety-critical industries like parcel delivery, manufacturing, and wholesale/warehousing operations. We also work directly with enterprise clients. We’re a remote-first team headquartered in New York City, growing fast—10x in the past two years—and driven by accountability, continuous improvement, and collaboration. If you're excited to build a career with impact, we’d love to meet you. Kinetic was named to Business Insurance's Best Place to Work in Insurance 2025. The Role This is an exciting role to join Kinetic’s underwriting team, and engage in our territory expansion. Your responsibilities will include underwriting, retaining, and servicing of renewal accounts handled by our underwriting unit. The Portfolio Underwriter is expected to partner with production underwriters, field leadership, and underwriting technicians. They will investigate and promote franchise value opportunities including up-sell of services for renewal accounts handled; engage in producer management of assigned agency plant as necessary and appropriate; and act as the owner of individual renewal portfolio profit and loss performance. Beyond your work with the renewal book of business, you will also have the opportunity to engage on smaller new business opportunities through our Express Model. Kinetic has an incredibly unique product that we are excited to offer to our brokers as a way to set their accounts up for claims management, premium savings, and happier employees over time. You will be the beacon of this message in your interaction with our brokers. You should have a strong background in positioning a value-based product in Workers’ Compensation and not be afraid that we are competing against lower price options. You should be excited to engage with brokers and get the deal done in a way that prices the risk for profitability, and brings a can-do attitude to the team. What you’ll do: - Underwrite and manage Work Comp renewal business for respective agency assignments including individually underwriting and servicing accounts in their assigned portfolio. - Be responsible for adequately pricing exposures, in line with retention and rate objectives, contributing to target profit and loss metrics for assigned portfolio. - Contribute to portfolio mix in accordance with corporate mix targets. - Handle endorsements that fall outside of the endorsement authority for Underwriting Assistants - Handle cancellations that fall outside of the scope of Underwriting Assistants - Effectively deliver renewal quotes at appropriate threshold in a professional manner, including quote proposals, up-sells, and segment expertise awareness as appropriate. - Actively interact with internal and external customers to enhance the business relationship and improve retention ratios. What you’ve done: - At least 3 years of underwriting experience in mid-market Workers’ Comp insurance, with strong technical knowledge of Workers’ Compensation rating and classification - Strong underwriting skill and coverage knowledge; ability to make underwriting decisions on Work Comp accounts > $100,000 premium - Demonstration of strong relationship building, teamwork and collaboration skills with both internal and external partners - Knowledge of competition and current marketplace; apply to all aspects of performing the role - Experience managing an entire book of business including renewals, endorsement requests, policy changes, ex-mod changes, audit inquiries, class code changes and Rating Bureaus CRITS - Tie loss control services into pricing and account servicing Nice to have: - Prior experience working remotely What we offer: - This is a US-based remote job (occasional travel required for company on-sites and broker visits) - $75k-$100k base salary with $10k bonus potential plus equity - Choose your OS - employees can choose any computer they prefer - Medical, dental, and vision insurance - 20 vacation days per year - 9 federal holidays off - Parental Leave - HSA with compatible health plans - FREE: Health Advocate - FREE: Telehealth Membership - FREE: OneMedical Account

About Kinetic Backed by Nationwide, we’re transforming workers’ comp with technology-driven solutions for injury prediction, prevention, and management—helping employers create safer, healthier workplaces. We also work directly with enterprise clients. Our platform is built for labor intensive industries including parcel delivery, manufacturing, and wholesale/warehousing operations. From wearable tech that reduces strain and sprain injuries by over 60% to a tech-driven program that speeds up return-to-work and generative AI for claims management, we're redefining what workers' comp can do. We’re a remote-first team headquartered in New York City, growing fast—10x in the past two years—and driven by accountability, continuous improvement, and collaboration. If you're excited to build a career with impact, we’d love to meet you. Kinetic has been named to: Business Insurance's Best Place to Work in Insurance 2025 The Role As a Senior Software Engineer on our team, you’ll be a versatile contributor working across a wide range of projects and technologies in service of Kinetic’s mission. You’ll collaborate with cross-functional teams to design, build, and maintain full-stack serverless software systems, including scalable backend services, intuitive user interfaces, and reliable internal tools. You will also work on AI-powered features, including autonomous agents and LLM-based applications, as part of our broader platform initiatives. The role provides broad exposure to product development across our platform. We’re looking for someone who enjoys tackling complex, real-world challenges, thrives in a fast-paced environment, and is eager to learn and adapt as technologies evolve. You’ll contribute to everything from core infrastructure to experimental features, helping deliver high-impact solutions that reduce workplace injuries and improve operational outcomes for our customers. A strong engineering foundation, curiosity, and a collaborative mindset are key to success in this role. Responsibilities: - Lead the design, development, and implementation of robust, scalable, and cloud-native software solutions that directly contribute to Kinetic’s mission. - Write clean, efficient, tested, and maintainable code in a team environment. - Collaborate with product managers, designers, other engineering teams, and business stakeholders to translate requirements into software architectures and technical solutions. - Provide leadership and mentorship to peers and more junior engineers, fostering a culture consistent with Kinetic’s core values and industry best practices. - Participate in architecture and code reviews to ensure consistent quality, reliability, and scalability of software systems. - Champion security best practices in software design and development. - Proactively identify opportunities for improvement in existing systems and processes. - Troubleshoot and resolve complex technical issues, emphasizing root cause analysis and post-mortem documentation. Basic Qualifications: - Bachelor's degree in Computer Science or a related field with at least 7 years of relevant experience. - Full-stack development experience in a modern tech stack that includes TypeScript in a cloud environment. - Experience building software products from concept through implementation and operations. - Proven track-record of building and operating large-scale cloud solutions in production, including testing, deployment, monitoring and tech debt management. - The working language at Kinetic is English. Preferred Qualifications: - Experience developing and deploying AI features in production software, especially those leveraging LLMs or agentic AI patterns. - Experience with AWS, serverless, SQL and no-SQL databases, data lakes, stream & batch processing systems. - Strong testing and documentation practices. You can give examples of documentation and testing challenges you have solved in the past and how you would apply those solutions to new environments. - Experience with production security practices in the cloud including building systems that meet enterprise security standards and industry best practices. What we offer: - This is a remote position (candidate must be a full time U.S. resident) - Salary Range: $160,000 - 190,000 per year - Equity Grant - Medical, dental, and vision insurance - 20 vacation days per year - 9 federal holidays off - Parental Leave - Pre-tax 401k contribution - HSA with compatible health plans - FREE: Health Advocate - FREE: Telehealth Membership - FREE: OneMedical Account

About Kinetic Backed by Nationwide, Kinetic is a tech-first Managing General Agent (MGA) focused on leveraging AI-driven technology and expert human support to transform workers' compensation claims management. By utilizing data to create actionable steps from the moment of injury through closure, Kinetic works to reduce workplace injuries, streamline the claims process, and lower premiums for midsize and large businesses in safety-critical industries like parcel delivery, manufacturing, and wholesale/warehousing operations. We also work directly with enterprise clients. We’re a remote-first team headquartered in New York City, growing fast—10x in the past two years—and driven by accountability, continuous improvement, and collaboration. If you're excited to build a career with impact, we’d love to meet you. Kinetic was named to Business Insurance's Best Place to Work in Insurance 2025. The Role Kinetic is seeking a Business Intelligence Analyst to serve as our primary visual strategist and the bridge between our data and the insights that drive our mission. In this role, you will be the internal expert on translating complex business needs into highly interactive, AI-enhanced Tableau dashboards. You aren’t just a chart builder; you are a visual strategist who moves beyond static filters to design dynamic, self-service exploration tools that make data-driven decision-making effortless for our teams You will own the end-to-end journey of a visualization: from partnering with Actuarial and Insurance Ops teams to define a KPI, to validating data accuracy, to delivering a polished final product in Tableau. While you will work closely with our Engineering team to define what our Analytics Layer should look like, your primary focus is on the front-end excellence and stakeholder partnership that ensures our data is actionable and impactful. What You’ll Do - End-to-End Dashboard Development: Drive the development of influential Tableau dashboards, ensuring clear visibility into Kinetic's key performance indicators (KPIs). - Strategic Stakeholder Partnership: Act as the primary data partner for internal teams, translating complex insurance requirements into technical specs and actionable visual tools. - Data Requirements & Validation: Collaborate with Data Engineering to define the structures needed in our Gold Layer to power dashboards; perform rigorous QA to ensure data integrity across all reports. - Self-Service Development: Drive the development of influential Tableau dashboards that prioritize deep interactivity, allowing stakeholders to explore data through dynamic views rather than just pre-selected static filters. What You’ve Done - Tableau Mastery: 5+ years of experience building complex, high-performance dashboards. - Data Analysis & SQL: Proven ability to query complex datasets using advanced SQL to validate logic and uncover insights. - Requirement Translation: A track record of working directly with business leadership to define KPIs and business logic from scratch in ambiguous, fast-paced environments. - Visual Strategy: Demonstrated success in taking messy business questions and turning them into clean, executive-ready visual stories. Preferred Qualifications - Domain Expertise: Prior experience in Workers' Compensation, Insurance, or FinTech. - Modern Data Stack Familiarity: Experience working with cloud warehouses (S3/Athena) and an understanding of how to structure data to support high-interactivity front-end performance. - AI & Emerging Tech: Specific experience deploying Tableau AI features or similar augmented analytics tools in a production environment. What we offer - This is a US-based remote position - Equity Grant - Medical, dental, and vision insurance - 20 vacation days per year - 9 federal holidays off - Parental Leave - Pre-tax 401k contribution - HSA with compatible health plans - FREE: Health Advocate - FREE: Telehealth Membership - FREE: OneMedical Account

• Lead, coach, and develop a distributed support team across the US and UK. • Build a high-performance culture focused on ownership, collaboration, and continuous improvement. • Manage schedules, capacity planning, and resource allocation across time zones. • Own performance management, training, skills development, and hiring. • Oversee day-to-day support operations for both direct housing support and indirect C&E support. • Develop and refine workflows, SLAs, escalation paths, and handoff processes between US, UK, and EMEA teams. • Drive standardization of tools, practices, reporting, and documentation across regions. • Partner with the EMEA core business to ensure consistent service delivery for the resold C&E solution. • Establish and maintain a “frictionless” support experience for all customers. • Monitor support KPIs and customer satisfaction metrics, identifying trends and proactively addressing issues. • Build scalable support processes to meet the needs of a growing US customer base. • Collaborate with Product, Engineering, and Customer Success to close the loop on feedback and inform roadmap priorities.

• Support the project team in onboarding new customers • Deliver remote training sessions—both planned and as needed – to build confidence and ensure adoption • Own a portfolio of accounts • Build deep, trusted relationships through regular remote meetings and on-site visits • Capture and share feedback to shape our product roadmap • Collaborate across departments to ensure seamless service delivery • Monitor customer health, anticipate risks, and take proactive steps to ensure long-term satisfaction and loyalty • Own the full sales cycle for expansion opportunities within your accounts—from discovery and proposal to negotiation and close • Travel when strategically appropriate—approximately 20% of your time • Stay curious. Be ready to jump in, figure things out, and grow with us in a fast-paced, evolving environment

• Lead, coach, and develop a distributed support team across the US and UK. • Build a high-performance culture focused on ownership, collaboration, and continuous improvement. • Manage schedules, capacity planning, and resource allocation across time zones. • Own performance management, training, skills development, and hiring. • Oversee day-to-day support operations for both direct housing support and indirect C&E support. • Develop and refine workflows, SLAs, escalation paths, and handoff processes between US, UK, and EMEA teams. • Drive standardization of tools, practices, reporting, and documentation across regions. • Partner with the EMEA core business to ensure consistent service delivery for the resold C&E solution. • Establish and maintain a "frictionless" support experience for all customers. • Monitor support KPIs and customer satisfaction metrics, identifying trends and proactively addressing issues. • Drive rapid and clear communication with customers, especially around high-priority or escalated cases. • Ensure the team maintains deep product knowledge across both housing and C&E products. • Build scalable support processes to meet the needs of a growing US customer base. • Implement best-practice support methodologies, automation, and knowledge management. • Collaborate with Product, Engineering, and Customer Success to close the loop on feedback and inform roadmap priorities. • Act as the operational bridge between US Support, UK Support, the EMEA Support team, and internal product and technical teams. • Work closely with Sales, Onboarding, and Implementation to align expectations and ensure a smooth customer lifecycle. • Contribute to customer communications, release planning, and incident management.

• Own and drive new logo acquisition across the US higher education market, with a focus on housing, residence life, conferencing, events, and campus operations teams • Build pipeline from scratch through targeted outreach, relationship development, industry networking, and creative prospecting across multiple channels • Run discovery calls and product demonstrations — remote and on-site - that connect Kinetic's capabilities to each institution's specific operational challenges • Navigate complex, multi-stakeholder sales cycles involving procurement, IT, housing leadership, and executive sponsors • Lead RFP responses in a disciplined, organized way that keeps your pipeline moving • Represent Kinetic at trade shows and conferences — generating leads, building brand presence, and learning the market • Negotiate contracts and close agreements that create long-term value for both sides • Keep your CRM immaculate and your follow-up relentless • Stay close to industry trends in higher education and residence life — and use that knowledge to open more doors

• Meet monthly and quarterly new logo contracts targets • Hyperactivity in opening doors, creating relationships and turning them into new contracts • Constitutively sell using a sales process framework • Perform sales discovery calls and demos both remotely and in person where appropriate • Demo software as part of sales process • Discover, complete and submit RFP documentation in an organized way that doesn’t detract from other selling duties • Attend trade shows on the booth to generate leads, engage with the marketplace and learn • Be organization obsessed keeping CRM up to date and proactively follow up and communicate with all prospects • Negotiate contracts and terms of agreements with clients • Collaborate with cross-functional teams to develop solutions for clients • Stay up-to-date with industry trends and developments using that knowledge to open more doors

About Kinetic Backed by Nationwide, we’re transforming workers’ comp with technology-driven solutions for injury prediction, prevention, and management—helping employers create safer, healthier workplaces. We also work directly with enterprise clients. Our platform is built for labor intensive industries including parcel delivery, manufacturing, and wholesale/warehousing operations. From wearable tech that reduces strain and sprain injuries by over 60% to a tech-driven program that speeds up return-to-work and generative AI for claims management, we're redefining what workers' comp can do. We’re a remote-first team headquartered in New York City, growing fast—10x in the past two years—and driven by accountability, continuous improvement, and collaboration. If you're excited to build a career with impact, we’d love to meet you. Kinetic has been named to: Business Insurance's Best Place to Work in Insurance 2025 The Role As a Software Engineer on our team, you’ll be a versatile contributor working across a wide range of projects and technologies in service of Kinetic’s mission. You’ll collaborate with cross-functional teams to design, build, and maintain our data ecosystem including ETL pipelines, data lakes, autonomous AI agents, and other LLM-based applications. The role provides broad exposure to data-intensive applications across the company. We’re looking for someone who enjoys tackling complex, real-world challenges, thrives in a fast-paced environment, and is eager to learn and adapt as technologies evolve. You’ll contribute to everything from core infrastructure to experimental features, helping deliver high-impact solutions that reduce workplace injuries and improve operational outcomes for our customers. A strong engineering foundation, curiosity, and a collaborative mindset are key to success in this role. Responsibilities: - Design, develop, and implement robust, scalable, and cloud-native data and AI solutions that directly contribute to Kinetic’s mission. - Write clean, efficient, well-tested, and maintainable code in a team environment. - Participate in architecture and code reviews to ensure consistent quality, performance, reliability, and scalability of software systems. - Implement security, reliability, and observability best practices in software design and development. - Proactively identify opportunities for improvement in existing systems and processes. - Troubleshoot and resolve complex technical issues, emphasizing root cause analysis and post-mortem documentation. - Contribute to projects across the stack—including backend services, internal tools, and AI-powered features—as priorities evolve. Basic Qualifications: - Bachelor's degree in Computer Science or a related field and at least 3 years of relevant software engineering experience. - Back-end development experience in a modern tech stack that includes Python in a cloud environment. - Experience delivering software from concept through production, including CI/CD, monitoring, and operational support. - Proven track-record of building and operating large-scale cloud solutions in production while managing technical debt effectively. - The working language at Kinetic is English. Preferred Qualifications: - Experience developing and deploying AI features in production software, especially those leveraging LLMs or agentic AI patterns. - Experience with AWS, Apache Airflow, and Terraform. - Strong testing and documentation practices. - Experience with production security practices in the cloud including building systems that meet enterprise security standards and industry best practices. - Experience operating in early-stage or high-growth startup environments where pragmatism and speed matter. What we offer: - This is a remote position (candidate must be a full time U.S. resident) - Salary Range: $140,000 - 180,000 per year - Equity Grant - Medical, dental, and vision insurance - 20 vacation days per year - 9 federal holidays off - Parental Leave - Pre-tax 401k contribution - HSA with compatible health plans - FREE: Health Advocate - FREE: Telehealth Membership - FREE: OneMedical Account