Keypath Education

• Design, build, and validate predictive models (e.g. lead scoring, propensity modelling, forecasting, risk prediction) that inform operational and strategic decisions. • Develop and deploy generative AI solutions, including LLM-powered agents, retrieval-augmented generation (RAG) pipelines, and prompt engineering workflows to automate and enhance business processes. • Translate business problems into well-scoped analytical and modelling projects, working with stakeholders to define success criteria and measurable outcomes. • Perform feature engineering, model selection, hyperparameter tuning, and rigorous evaluation using appropriate statistical and ML techniques. • Productionise models into scalable, maintainable pipelines, collaborating with data engineering to integrate outputs into downstream systems (e.g. CRM, BI tools, operational dashboards). • Monitor model performance post-deployment, manage model drift, and implement retraining strategies. • Communicate findings and model outputs to non-technical stakeholders through clear visualisations, written summaries, and presentations. • Stay current with developments in applied ML and generative AI, and contribute to the team’s knowledge-sharing and capability-building efforts. • Provide guidance, direction, and oversight to one direct report within the Data, Insights & AI team.

• Support the development of predictive models across the student lifecycle, including lead scoring, conversion propensity, retention risk, and demand forecasting. • Assist in building and evaluating generative AI solutions, such as LLM-powered agents, prompt engineering workflows, and retrieval-augmented generation (RAG) pipelines. • Perform exploratory data analysis, feature engineering, and data wrangling to prepare datasets for modelling. • Write clean, well-documented Python code for analysis and model development. • Help productionise models by supporting pipeline development, testing, and integration with downstream systems. • Prepare visualisations, summaries, and presentations that communicate analytical findings and model outputs to non-technical stakeholders. • Contribute to the team’s knowledge base by documenting methods, sharing learnings, and participating in code reviews. • Proactively develop your own skills through structured learning, certifications, and hands-on experimentation.

• Speaking with prospective students who have already expressed interest in studying. • Managing inbound enquiries and making outbound calls using an automated dialler. • Guiding students through course options using a consultative sales approach. • Following up applications and helping students complete the enrolment process. • Responding to enquiries via phone, email and live chat. • Maintaining accurate CRM records and managing your sales pipeline. • Achieving enrolment and sales targets while delivering exceptional customer service. • Collaborating with your team through daily coaching sessions and team huddles.

• Completes outreach via phone, email, and text message as outlined by program-specific engagement strategies. • Responds to student inquiries via phone, email, and text message. • Collaborates with Enrollment Advisor to successfully onboard new students as required by program. • Documents all student communication and maintains relevant data points in CRM and other systems. • Documents relevant communication with cross-functional team members and performs any required action items. • Understands the fluctuations of their student population and works with Associate Director to achieve retention and placement goals. • Confirms final student and enrollment numbers at close of term for Enrollment Verification. • Conducts outreach around key progress markers for students, including registration, participation, clearance completion, grades, and at-risk indicators. • Communicates with university partner faculty or advisor contacts via email as appropriate within designated timeframe. • Provides timely escalations to Associate Director for communication to university partner or internal stakeholders.

Role Description The Enrollment Operations Coordinator is responsible for ensuring that all admissions-related documents are processed and updated within our CRM in a timely manner. The individual in this role verifies all student files are accurate and meet the requirements of our partner institutions. This person is also responsible for understanding all transfer credit policies and for completing transcript evaluations for their assigned partner institutions. What you'll be doing as an Enrollment Operations Coordinator: - Reviews and processes all incoming applications, transcripts, and supporting admission documents via mail, email, and other electronic formats. - Updates and maintains accurate records in our CRM and other essential systems. - Accurately evaluates transcripts for admission requirements and transfer credit according to partner standards. - Works within partner systems to update student information. - Works cohesively and collaboratively with Enrollment Advisors to assist in facilitating prospective student enrollment. - Determines when admissions files are ready to be prepared and sends files to partner institution for review. - Compliance with all personnel policies and procedures. - Ability to come to work and work the regular schedule and shift for the position. - Performs other duties and responsibilities as assigned by supervisor. Qualifications - Bachelor’s degree is required. - 1+ years of experience in Higher Education student records management required. - Must be experienced in processing student applications and transcripts. - Student transfer credit evaluation experience is highly preferred. - Proficient with Microsoft Office Suite including Outlook, Word, Excel. - Proficient with Adobe Acrobat or equivalent document management software. - Excellent written and oral communication skills. - Excellent attention to detail. - Critical thinking and problem-solving initiative. - Curious and confident to ask questions and learn quickly. - Ability to manage conflicting priorities and multiple tasks. - Team player. - Always demonstrate the Keypath values – Commitment, Collaboration, Innovation and Lifelong Learning. Benefits - Embrace the flexibility of remote, hybrid, and flexible work options. - Access a competitive array of medical, vision, and dental insurance plans. - Take advantage of our Employee Assistance Program (EAP) and various mental health and well-being support programs. - Invest in your future with our tuition reimbursement and professional development programs. - Secure your retirement with our 401(k) retirement contributions and company matching. - Enjoy our paid leave policies designed to ensure you have the time to rest and recharge. - Company-supported life and AD&D insurance, along with short-term and long-term disability coverage. - Inclusive parental leave programs designed to support you and your family.

• Delivering high-quality, scalable digital solutions by maintaining and enhancing automated test suites and supporting complex releases with manual testing • Designing, planning and executing test strategies across multiple concurrent projects, ensuring comprehensive coverage across functional, regression, integration, accessibility and cross-browser testing • Managing defects end-to-end, performing root cause analysis, and acting as a key point of contact for release validation • Contributing to CI/CD quality engineering by maintaining and expanding automated test suites, improving quality gates, and identifying opportunities to increase automation and reduce manual effort • Proactively identifying risks, improving test coverage, and helping prevent defects before release. • Supporting governance and continuous improvement by maintaining QA documentation, test data and environments, contributing to audit and compliance requirements (including SOC 2), and driving initiatives that enhance quality, reliability, and operational efficiency.

Role Description Walsh University is pleased to announce an exciting opportunity for an innovative, energetic individual interested in joining the Counseling and Human Development (CHD) program as an Assistant or Associate Professor. This is a 12-month, full-time faculty position with teaching, advising, scholarship, and service responsibilities. Remote work considered. The full-time core faculty member in the Counseling and Human Development (CHD) program will contribute to the academic excellence, student success, and mission of the university by delivering high-quality instruction and supporting program operations in alignment with CACREP standards. Responsibilities include, but are not limited to: - Teaching and Curriculum Development - Teach graduate-level courses in counseling, with a focus on content areas aligned with the candidate’s clinical expertise (addictions background and dual licensure a plus). - Assist in the ongoing review, development, and refinement of curriculum in collaboration with the Program Chair and faculty team. - Utilize engaging, inclusive, and evidence-based instructional strategies in both synchronous and asynchronous learning environments. - Student Support and Retention - Advise and mentor graduate students in both academic and professional development. - Participate in student remediation and retention efforts, focusing on using a developmental, strengths-based, student-centered approach. - Scholarship and Service - Maintain an active scholarly agenda relevant to counseling practice or counselor education. - Serve on school and/or university-level committees. - Engage in professional development and contribute to the profession through active membership in relevant associations. - Collaboration and Program Engagement - Collaborate with faculty colleagues to support accreditation efforts and program operations. - Embody a team-oriented mindset with a commitment to collaborative problem-solving and continuous improvement of the program. - Other Duties - Perform additional responsibilities as assigned by university and program leadership. - Support the mission, values, and Judeo-Christian identity of Walsh University. This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Qualifications - PhD in Counselor Education & Supervision from a CACREP accredited institution (ABD considered for exceptional candidates, with an expected degree completion date of December 2025 from a CACREP accredited institution). - Meet CACREP expectations for core faculty. - Eligible for licensure as an LPC and/or school counselor in the state of Ohio. - Addictions / Chemical Dependency experience and credentials a plus. - Demonstrated experience as a licensed clinical practitioner in community mental health settings or as a licensed school counselor. - Prior teaching experience at the graduate level (especially in a CACREP accredited graduate program) is preferred. - Experience in curriculum/course development preferred. - Experience with online teaching. - Professional demeanor, positive attitude, and commitment to student-centered education and development. - Ability to manage multiple priorities and contribute to complex projects in a collaborative manner. Application Instructions - Applicants must submit a completed online application and any additional documents requested by the search/interview committee, including CV and unofficial transcripts. - Though preference is for applicants willing to work on campus (in North Canton, OH), consideration will also be given to qualified applicants willing to work and teach remotely. - Cover letter should address applicant’s understanding of Walsh University as a Catholic university and how applicant might help to bring the institutional mission/vision/values to life in their teaching, scholarship, and service on campus and beyond. Additional Information Walsh University is seeking a dynamic, energetic, and passionate individual who is enthusiastic about the environment found on a private, values-based, Catholic liberal arts campus. Walsh University believes in the desirability of a small university that promotes academic excellence, a diverse community, and close student-teacher interactions. A commitment to the Judeo-Christian tradition, diversity, and service learning are critical to the mission of Walsh University. Walsh University is committed to principles of equal opportunity and is an equal opportunity employer.

• Facilitate prospective students through the application process for their University of choice. • Uncover the needs and objectives of a prospective student through a set of interviews. • Support the student through the admissions and registration process to ensure all requirements and deadlines are met. • Communicate with prospective students through phone calls, emails, or text messages regarding the University and program. • Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system. • Achieve daily metrics surrounding number of calls, speed to lead metrics, talk time per day, and number of applications per day as set by the Manager.

• Coordinate day-to-day administrative activities. • Manage schedules, bookings, and travel arrangements. • Maintain and update the student communications calendar. • Liaise with internal teams and external stakeholders. • Work closely with Placement Team Leads on daily operational activities. • Track project activity, costs, and reporting updates. • Assist with coordination of team meetings and offsite events. • Prepare and distribute student placement documentation, including confirmation letters and WIL agreements. • Coordinate agency and student feedback surveys. • Assist hiring managers with end-to-end recruitment processes.

• Build partnerships with hospitals, clinics, and allied health providers • Drive new business development across Australia • Grow and manage a strong pipeline of healthcare partners • Meet face-to-face with healthcare stakeholders and decision-makers • Convert new organisations into active placement partners • Manage long-term relationships and account growth opportunities • Collaborate with internal teams to deliver great student outcomes • Identify new partnership and territory growth opportunities